Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Can't get other flexible options for repaying your loan

I have private loans that add up XXXX. I got these loans through XXXX XXXX. The university that I attended which was XXXX University never explained to me that I could ever run out of Federal loans for school or that I would be required to take out SO many private loans in order to finish. At the time that this was happening my Dad was in the hospital suffering from XXXX XXXX. I was told that I needed these loans so that I could continue my education and get my degree. My mom was forced to co-sign since my dad was unable to due to his XXXX. My mother and I were just trying to keep our head afloat. Then when I graduated in 2014 and had only 6 months to find a job and make enough money to pay them back, I was unable to pay them. They were wanting me to pay them XXXX a month on a single income, with a car payment and rent. At this time my Dad had just XXXX XXXX after a XXXX XXXX and again my Mom and I were just trying to keep our head above water and I tried to pay them what I could when I could, but they did not care. My school promised job placement upon graduating and I have been graduated for 5 years and have still not found a job in my field. I had to take a job that I would have never dreamed doing just to survive. One month XXXX XXXX called me and said that I needed to pay a certain amount of money like XXXX in order to keep my loans from being sold. I pleaded and said that I would do what I can, and at the end of that month when I couldn't even have the money to pay my rent they sold my accounts. The place that now services my loans is telling me that I need to pay a huge amount every month or it will go to legal and they can garnish my wages or even put a lien on my Moms house. I did not deserve to be treated the way I was treated to repay my student loans. I need help knowing what to do because right now I am out of answers and I or my Mother can not pay what they are expecting us to pay which is XXXX to keep it from going to legal. During the time of wanting me to pay they were calling people that I never authorized to know about my loan. They called me sister looking for me and they even called my Moms neighbor. They humiliated me contacting people so they then knew I was behind on my student loans. It was embarassing
Complaint sub-issue: Didn't receive enough information to verify debt

I XXXX XXXX make a sincere request to three of my creditors, for relief of a one-time late payment during a month where I was hospitalized for XXXX from XXXX. I am a veteran of the United States XXXX, and I served in the XXXX during the invasion and ultimate success in securing freedom for XXXX. However, over the years I dealt with the XXXX problems, and in XX/XX/2019 I was hospitalized where I had no access to pay my bills on time. Several creditors already removed the 1 X 30- day late payment as a courtesy to a military veteran. I am now 100 % covered by military XXXX, and I also work full time running my own XXXX. I believe that my business will go through high growth periods over the next five years, and my excellent credit history was always a priority in my life. Accordingly, I respectfully request the XX/XX/2019 late payment as I was not in any position to attend my affairs. I am now healthy but there was a short time in my life, dealing with XXXX was impossible. I thank you for any consideration you can show me. Thank you. XXXX XXXX
Complaint sub-issue: Company closed your account

XX/XX/2022 I sent in a payment to Discover trying to pay the account in full. The payment was denied and they closed my account XX/XX/2022. I called back and tried to remedy the situation and they declined to reinstate my account.
Complaint sub-issue: Information belongs to someone else

To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$4700.00}, {$760.00}.

I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) I am writing to request the method of verification for  dispute initiated on XX/XX/XXXX and the subsequent response received on XX/XX/XXXX enclosed with this letter. 
In accordance with FCRA, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed.

I would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, Section 616, and pursue legal action.

-- CLOSED ACCOUNT 1. XXXX XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$4700.00} -This is not my account. 

-- AUTO ACCOUNT 2. XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$760.00} -This is not my account.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act, this creditor, XXXX XXXX XXXX XXXX XXXX has violated my rights under 15 USC 1681 section 602 states i have the right to privacy. 15 USC 1681 section 604 a section 2 also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC1666b a creditor may not treat a payment on a credit card account under an open end cosumer credit as late for ANY purpose.
Complaint sub-issue: Information belongs to someone else

Equifax refuses to honor my rights under the Fair Credit Reporting Act. Equifax has failed to provide a written update within 45 days as required. There are XXXX accounts appearing on my credit report that should not be there. Specifically, there are XXXX XXXX XXXX XXXX and XXXX XXXX account. These accounts are not mine. The details reported around balance and payment history do not belong to me. Despite reaching out the credit reporting reporting agency more than 16 times, they have not taken the required action or complied with regulatory requirements.
Complaint sub-issue: Information belongs to someone else

Hi I am submitting this XXXX XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 719XXXX has me at a score around 590. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop XXXX i made this clear for 60 days straight with XXXX i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me severe XXXX and stopping me from getting this job offer n now im XXXX  n cant provide to my XXXX year old daughter PLEASE HELP ME PLEASE im XXXX  now.
Complaint sub-issue: Information belongs to someone else

Please be advised this is my SECOND COMPLAINT and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. Despite two written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation and subsequent reinvestigation, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. The law is very clear as to the Civil liability and the remedy available to me ( Section 616 & 617 ) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. 

PLEASE DELETE THE FOLLOWING ACCOUNTS XXXX XXXX/XXXX XXXX XXXX   XXXX XXXX/XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Information belongs to someone else

As I logged into XXXX to check for inaccuracies on my credit report on XX/XX/XXXX, I noticed that I have an inquiry on my Equifax for profile for XXXX XXXX XXXX XXXX XXXX. This inquiry took place XX/XX/XXXX. I submitted a dispute yesterday with Equifax and they did not remove the inquiry. I have an extended fraud alert. I am also a victim of fraud which is why I have an extended fraud alert on my credit profile. The dispute results came back as " updated '' instead of " deleted ''. The inquiry was not made by myself and should be removed. When I notice anything on my profile that needs to be disputed, it is done immediately. For Equifax to come back within hours and say this inquiry came back verified and accurate knowing I am a victim of fraud confuses me. I do not feel a thorough investigation has be done. This inquiry was not made by me and it pains me that after disputing the item it is only being updated and not removed. I do not own a XXXX XXXX account nor did I make an inquiry. The same way I found that I had an account with XXXX but I never owned an account with XXXX. The same way someone tried to open an account with XXXX XXXX XXXX but I already have an account with them. XXXX XXXX XXXX reached out to me saying someone is attempting to open an account. How they submitted my social security number to them and forms of ID. This attempt was made in Washington last year. The same way someone made purchases with my debit card for a XXXX flight that I didn't take. I was at home. I am not sure how this is being done but what I can assure you of is that I constantly monitor my credit profile and whether or not the inaccurate item is seen right away, I always take steps to address any item I know to be false and not submitted by me.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act, the list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C. 1681 section 602A states I have the right to privacy,

15 U.S.C. 1681 section 604A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C. 1681c. ( a ) ( 5 ) Section states no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the privacy and confidentiality under 15 USC
Complaint sub-issue: Talked to a third party about my debt

I provided the school I was attending the address that I would like information to be sent to which was also my home address. I spoke with the collection agency ( progressive ) the other day in regards to my paycheck being garnished and was informed that they sent notices to my ex boyfriends address ( a address I never provided them with ). I was informed by the collection agency that they sent the information to my current address which I find impossible because they had the wrong address on file when I called in. The collection agency then went on to state that they sent information to my job regarding the garnishments which again is information that I never received. I did informed each representative that I was recording the call and each still gave me very rude service and unwilling to help me to understand the situation. Even informing me that I could go to the post office and request a list of returned documents which the post official is stating they only do for packages. As far as the loan goes when I was in school do to health issues ( still present health issues ) I had to drop out ( the school stated that they could not take the risk of having a student with my condition stay in the dorms ). I had made several attempts to pay toward my loan through the school and never received accurate information ( I also have documents to verify ).
Complaint sub-issue: Other problem getting your report or credit score

EQUIFAX has locked my account, I have called them several times. They arent willing to assist and are claiming that my account isnt locked. I really need EQUIFAX to update my profile and make it accessible.
Complaint sub-issue: Their investigation did not fix an error on your report

Equifax drop my score 75 points for no reason after starting a reed investigation for no reason. XXXX  continues to post the XXXX XXXX   account on my report as Equifax has.
Complaint sub-issue: Problem during payment process

I am livid with Citibank. 
Many times they have lost my payments sent in by my usual checking account for my cc account ending XXXX. 
To stop payment on a normal checking account it is $ XXXX/check. 
They have no locations near here either. 
I have before done a payment by auto pay and it didn't go through!!! 
Therefore, I have been using money orders, as it is {$1.00} for a check reissue, and sending those in as payments ; and even before the charges come through. 
Any logical person would do the same right!?!?!? 

XXXX XX/XX/2020 I received a call from XXXX at XXXX from XXXX FL XXXX. She accused me of illegal wrong doing since I use money orders. And that Federal Guidelines state that I can't pay more than $ XXXX a day ; which I have NEVER done. Then she wanted to know more about me. I was insulted beyond compare. 
She didn't care, and was the rudest person you could ever find. I refused to answer anymore of her questions. 

I was so upset I called in to Citibank XXXX XXXX spoke with XXXX XXXX Missouri XXXX She said she couldn't help me and transferred me to XXXX in Customer Service Support in FL. 

I explained to XXXX how horrified I was by the call. I am an excellent customer who pays in advance with hard working money, made legally. I told him that I am a XXXX and run XXXX business which are all reported and claimed under my taxes which are filed and paid on time too! 

I want this person fired today. No customer should be treated this way in any manner. 

I am waiting for the charges to go through, then I will cancel my card. 
How in God 's name can you treat someone like this! 

I am reserving the right to sue you for emotional damage and harassment over this!
Complaint sub-issue: Information belongs to someone else

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Company closed your account

Hello, I Have been a cardholder with Macy 's since XXXX and have always maintained a great relationship with them. I recently was informed that my account was shutdown XX/XX/XXXX for no apparent reason. I called to ask about my account status they told me I had XXXX balance and it was closed. Shortly after the phone call they sent me an email stating the closed account. This has affected my credit history and put me in a position where I can't get a house due to lack of history. They never gave me a notice what so ever.
Complaint sub-issue: Can't get other flexible options for repaying your loan

this institution as permanently closed due false claims against thousands people including myself they promised us all who attended or was attending this lame XXXX institution a bright future down the road but  was all lies they scammed us into loaning millions of dollars to honest people who wanted a education to better themselves until they didn't or better yet failed at it but now the u.s dept. of education want 's us to pay back money that was given to us by this institution that XXXX i will no longer pay anything i will continue to fight this matter until those who were victims including myself get our loans forgiven i will keep filing complaints until my voice is heard
Complaint sub-issue: Report improperly shared by CRC

I have sent LexisNexis every piece of information ( XXXX pages ) since 2013 to block and freeze my REPORTS! I was recently married as a result of the XXXX Courts historic ruling in XXXX XXXX XXXX and my last name changed. As a result they use that as a separate person despite sharing everything else! This is egregious as a victim of identity theft to have them do this type of bait and switch. Is it only against XXXX and XXXX individuals? Some animus toward us? Its the same social security number and address and there for the information should not be accessible to anyone! I repeat i have more then enough evidence that I sent them in XXXX to warrant the blocking of my information. Yet they get around because of a last name change of marital status. This is discriminatory
Complaint sub-issue: Debt was paid

XXXX XXXX XXXX, sold a paid debt to a collection company and put remarks on my credit report that reflect new activity on a collection paid XX/XX/2019. This has dropped scores significantly and is impacting my ability to purchase a home using FHA loan finacing. 

When I spoke to a representative at XXXX XXXX XXXX, he stated no information was available as the debt had been sold to another company. 

When I followed up with the company the debt had been sold to. Their automated system stated XXXX balance was owed. 

I believe the sale of a debt paid in full debt is in violation of the Fair Credit Reporting.
Complaint sub-issue: Deposits and withdrawals

I opened on-line, on the Citibank website promotion offer page, a new packaged checking and savings account with Citibank on XX/XX/2018 using their {$400.00} promo offer. I deposited the required {$15000.00}, new money from a new customer, across the two accounts at a branch on XX/XX/2018. Their requirement to receive the {$400.00} was to maintain that balance for a minimum of 60 Days. After that they would deposit the {$400.00} into your account within 90 days. I maintained the balance of {$15000.00} from XX/XX/XXXX till XX/XX/XXXX, a total of 72 days. I then withdrew {$5000.00} from the accounts, leaving a balance of + {$100000.00} to avoid the monthly service fee of {$25.00} for the two account package. The following month, XXXX, they charged my checking account {$25.00} anyway. After 4 phone calls and arguing they finally gave me my {$25.00} back. Only to do the same in XXXX  but this time they took {$25.00} out of each account. I agreed with the checking fee but not the savings account as I had withdrawn money dropping below the {$10000.00}. I did that because I was scared to death of what this bank is capable of doing. The {$25.00} fee was for the packaged accounts not each account. I did get that {$25.00} back. NOW after fulfilling all the requirements to receive the {$400.00} they are refusing to pay me that bonus because " I didn't do a direct deposit. '' THAT WAS NEVER A REQUIREMENT. They make this XXXX  up and lie to avoid paying the money they owe you after you fulfill the terms of the agreement. Three times in one month Citibank has tried to cheat me out of money. I am a senior citizen living on SS and a small pension and this is what they do to their new customers. What has this country come too. I have attached 15 Files proving all of this.
Complaint sub-issue: Company closed your account

Discover closed 2 credit card Ive had for years.
Complaint sub-issue: Was not notified of investigation status or results

On XX/XX/2021 I sent a letter regarding inaccurate and unknown thing on my credit report. on this day over 60days later i have not received a response yet. I feel like I am being taken advantage of furthermore, being ignored of my dispute. Section 611 ( a ) states that failure to investigates these items within 30 days given reason to immediately remove these items from my credit report. it has been over 60 days so they shall be deleted promptly. I demand these inaccurate, unfair and unduly accounts be removed from my credit report immediately or I will file a litigation in result of the stressors and damages this has cause my family. furthermore my information was impacted by the Equifax Data Breach which may have resulted my information to be in the hands of the wrong person.
Complaint sub-issue: Their investigation did not fix an error on your report

Im looking to purchase a home and the inaccurate records on my profile are stopping me from achieving my dreams.