Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information belongs to someone else

The unverified items indicated below continue reporting on my credit report despite several written requests, in violation of federal law. I dated the previous letter sent to the XXXX credit bureaus on XX/XX/XXXX, but I never received a response. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these items to be authenticated ( A ). I will take legal action against you if you do not validate these items. Please follow the law so that this situation can be settled quickly. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX
Complaint sub-issue: Information belongs to someone else

THE ACCOUNTS BEING DISPUTED DOES NOT RELATE TO ANY AUTHORIZED TRANSACTIONS MADE BY ME. THOSE ACCOUNTS ARE REPORTING INACCURATELY AND I WOULD LIKE TO HAVE THEM REMOVED OFF MY CREDIT. I HAVE BEEN FIGHTING FOR THOSE INACCURATE AND DEROGATORY ACCOUNTS TO BE OFF MY CREDIT FILE. THEY HAVE CAUSED SERIOUS DAMAGE AND IT HAS NOW BEEN HARD TO ACQUIRE NEW CREDIT DUE TO THE DEROGATORY ACCOUNTS STILL REPORTING. PLEASE INVESTIGATE THOSE ACCOUNTS AND HAVE THEM OFF MY CREDIT FILE FOR I AM NOT LIABLE TO THEM.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I was reviewing my report and I have notice a few unauthorized inquiries that I am not familiar with. Im concerned with these unauthorized inquiries, Its dramatically damaging my credit score..
Complaint sub-issue: Their investigation did not fix an error on your report

this account was never late. XXXX has already updatte the credit reporting agency. Equinox is the only one that did not update correctly.
Complaint sub-issue: Deposits and withdrawals

On XX/XX/2022 I deposited a check in the amount of {$1600.00} to my personal checking account with Bank of the West I was told that because I made a mobile deposit that due to Federal Regulations that my check would be held for approximately XXXX  days the check was supposed to be released on XX/XX/XXXX on XX/XX/XXXX I have no access to any of my funds so I called into customer service to find out why I was unable to access my funds spoke with the branching manager XXXX XXXX and she stated that my very I needed to verify my identity so I sent her a copy of my ID social security card and also business documents showing that that was my the name of my business on XX/XX/XXXX spoke with branch manager branch manager stated that I would have to open up a business account because the check was issued in a XXXX stated to XXXX that my business contains my name as per the documents she received on XX/XX/XXXX and that I do have the option to keep a personal account because my name is included with the business. In error the payer of the check included the " DBA '' however I am only registered with the IRS and state of California as XXXX XXXX XXXX XXXX XXXX XXXX which means that it includes my first and last name on XX/XX/XXXX while explaining to the branch manager that I felt like I was being discriminated against she hung up in my face so I later stated that I will be filing a complaint due to the fact that she has given me a very hard time in receiving funds of which are mine and now I have no access to my account the banking account has been removed from my online banking access and I have no idea where my funds are. She also stated to me that I would have to open up a business account and come into the branch to open the account even though she had all of my verification documents to open a business account if need be however I did not need to open up business checking account and on XX/XX/XXXX I went to Bank of the West online banking and I was able to apply for a business checking account
Complaint sub-issue: Was not notified of investigation status or results

On XX/XX/XXXXi submitted some disputes through Equifax. it has now been 32 days. i have not gotten a response or letter within the time frame that the FCRA gives the credit bureau to respond back to the consumer. I am requesting that all negative items of inaccurate information be removed from all three credit reports! following Equifax first please i have been calling and emailing. sent disputes this has been on going for a while since XX/XX/2016. If not i will be reporting to the Federal Trade Commission to  see if any legal action can be taken
Complaint sub-issue: Can't stop withdrawals from your account

First Data Corporation responded to my complaint number XXXX saying that they have not charged my account since XX/XX/2011, when we stopped the merchant banking services. My business account is still being charged each month {$19.00} + {$79.00} = {$99.00}. XXXX XXXX XXXX informs me that these merchant banking charges are being debited by First Data corporation. The charges after XX/XX/2011 are 10 years 21 months {$99.00} = XXXX XXXX XXXX = {$11000.00}. 

I can send you PDF copies of the bank statements and the correspondence from XXXX XXXX XXXXXXXX that the charges are made by First Data Corporation. Let me know what information you need to resolve this matter.
Complaint sub-issue: Personal information incorrect

My name is XXXX XXXX XXXX XXXX am having issues with inaccurate addresses on my credit file. Under the Fair Report Credit Act, you are required to comply. My Employer is XXXX XXXX XXXX. The following addresses are not mine please remove/delete them : XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX There are numbers are not mine please delete /remove the following numbers : ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX
Complaint sub-issue: Fee problem

On XXXX/XXXX/XXXX I received a charge of {$32.00} on account ending XXXX. Also, on the same date for account ending XXXX I received a fee of {$1.00}. I have XXXX accounts with Citibank and a few months ago I realized I 've been getting monthly charges in the range of {$3.00} to {$50.00} a month. Also, on my personal checking ending XXXX I keep getting {$30.00} fee 's every month which I was unaware of until I was in a negative balance when I was told to just make one and leave {$100.00} in it which I did. I keep getting these fee 's and they said since I did not catch it right away they could only reverse the ones that were the month prior after the back office had a look. I was told I would get a resolution in a day and its been XXXX weeks. I call in and the bank manager gets angry saying he does not have time to be checking these.
Complaint sub-issue: Information belongs to someone else

I AM A VICTIM OF IDENTITY THEFT
Complaint sub-issue: Received bad information about your loan

I was an XXXX volunteer from XX/XX/XXXX - XX/XX/XXXX. I held my loans in forbearance during this time. There is a special arrangement with XXXX volunteers who seek to apply for the PSLF program where after the XXXX service contract ends, a retroactive calculation can be made for what the monthly payments would have been over the XXXX service period, once the loans were out of grace period ( XXXX XXXX - XXXX. XXXX ). Based on this calculation, the XXXX volunteer can make those payments retroactively, using their Segal Education Award, and have those payments count as qualifying payments toward their PSLF ( even though it was in forbearance originally ). I went through this process and was told that my qualifying monthly payments would be $ XXXXmonth over the XXXX service and submitted an employment verification form at that time ( late XXXX ). There was an issue with the EIN. I moved abroad over this period and was unable to resolve the issue myself. I had my mother ( who had financial power of attorney at the time ) contact Fedloan about this issue. They would not recognize the notarized POA document provided and the issue went unresolved ( they did not approve the form since it was incomplete and therefore the PSLF payments were not accepted ). Once I returned from abroad ( XX/XX/XXXX ), I brought back the issue, and tried submitting the EIN to get the payments approved. I was told that it could not be approved because the 90 period had passed for the employment verification form and that it was a void document. They recommended I resubmit a new employment verification form. When I did so, they said that the employment qualified, but the payments did not. COntrary to the information I was provided in XXXX, they told me that they had to recalculate the payments based on a standard repayment plan and not the income driven repayment plan originally used to calculate my monthly payments. As such, they provided me with a recalculated repayment total over the span of XXXX XXXX - XXXX. XXXX ( totalling {$2200.00} ). I then made this payment using my Segal award, on the information that this would result in the approval of my qualifying payments over that period of time. I received my updated qualifying payments toward the PSLF after this time, but the payment was not recognized. I submitted a review of the qualifying payments on XX/XX/XXXX and have yet to hear back regarding this issue. To date, I have been trying to resolve this issue for three and a half years, my legal POA was denied access and ability to manage my financial affairs, information regarding my qualifying PSLF payments has changed, I was coerced into paying {$2200.00} out of my Segal award with not results ( in contradiction to previous information provided from Fedloan ), have spent countless hours on the phone trying to resolve this issue, and have no information on a timeline of when the present review will be determined.
Complaint sub-issue: Account status incorrect

Nelnet reports my account as 120 days delinquent in XXXX and XX/XX/XXXX ; and 90 days delinquent in XXXX and XXXX in XXXX to the three major credit reporting agencies. This account has been in a deferred/forbearance state since its inception due to my inability to pay. I have never been required to make a payment on this account because of this status. I contacted the servicer directly in XXXX, XXXX and XXXX to correct this error, however the inaccurate information has not been removed. Additionally, my credit history has been negatively impacted.
Complaint sub-issue: Information belongs to someone else

This is my SECOND request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The accounts I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following ITEMS XXXX XXXX XXXX XXXX XXXXXXXX, AL XXXXXXXX XXXX XXXX  XXXX XXXX, AL XXXX XXXX XXXX XXXXXXXX Balance : {$1000.00} XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX Balance : {$200.00} XXXX XXXX XXXXXXXX Balance : {$1100.00} XXXX XXXX XXXXXXXX Balance : {$3300.00} XXXX XXXX XXXXXXXX Balance : {$960.00} XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXX XXXX Balance : {$810.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXX Balance : {$1000.00} XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXXXXXX Balance : {$5000.00} XXXX XXXX XXXX Balance : {$200.00} XXXX XXXX XXXX Balance : {$1200.00} XXXX XXXX XXXXXXXX Balance : {$1100.00} XXXX XXXX XXXXXXXX Balance : {$3300.00} XXXX XXXX XXXXXXXX Balance : {$960.00} XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX Balance : {$810.00} XXXX XXXX  ( Original Creditor : XXXX XXXX XXXX ) XXXX Balance : {$140.00} DEPT OF ED XXXX XXXX XXXX XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXX Balance : {$1000.00} XXXX XXXX XXXX XXXX XXXX {$0.00} XXXX XXXX XXXXXXXX Balance : {$5000.00} XXXX XXXX XXXX Balance : {$200.00} XXXX XXXX XXXXXXXX Balance : $ XXXX XXXX XXXX XXXX Balance : {$3300.00} XXXX XXXX XXXXXXXX Balance : {$960.00} XXXX XXXXXXXX Balance : {$0.00} XXXX  XXXX XXXXXXXX Balance : {$1100.00} XXXXXXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX Balance : {$810.00} XXXX XXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX Balance : {$140.00} XXXX XXXX
Complaint sub-issue: Their investigation did not fix an error on your report

Equifax and XXXX are reporting incorrectly a collection on the XXXX  XXXX XXXX   XXXX XXXX partial account number XXXX in the amount of {$4600.00}. ( Please see pages 36 and 37 of the attached credit report. ) These student loans have long since been paid off. This incorrect reporting is harming my credit score and these line items need to be deleted from my credit report.
Complaint sub-issue: Threatened or suggested your credit would be damaged

Requested Debt Validation on XX/XX/2020, from Ameri Financial Sol, which I requested a list of extensive documentation that gave the company the legal right to inquiry about this debt and place this so called debt on my credit report. Listed below and document attached below I've requested the follow : " Please attach a copy of the agreement with your client that grants Ameri financial Solution the authority to collect this alleged debt.

Also, please attach a copy of any signed agreement debtor has made with debt collector, or other verifiable proof debtor has a contractual obligation to pay debt collector.

Please attach a copy of any agreement that bears the signature of debtor, wherein he/she agreed to pay creditor.

Please attach copies of all statements while this account was open.

Have any insurance claims been made by any creditor regarding this account? YES or NO ( circle one ) Have any judgments been obtained by any creditor regarding this account? YES or NO ( circle one ) Please provide the name and address of the bonding agent for Ameri financial Solution, in case legal action becomes necessary : You must return this completed form along with copies of all requestedinformation, assignments or other transfer agreements, which would establish your right to collect this alleged debt within 30 days from the date of this letter.

Your claim can not and WILL NOT be considered if any portion of this form is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the FDCPA. Please allow 30 days for processing after I receive this information back. '' Ameri Financial has failed to provide the necessary legal paperwork to prove that I am legally liable for the debt they are claiming I owe. Providing a billing statement does not legally give a collection agency the legal right to pursue collection. By federal law they must show proof that the consumer is legally responsible for the debt.
Complaint sub-issue: Company closed your account

I am an employee working in XXXX XXXX XXXX. 
Our company has an acount with Deutsche Bank Trust Company Americas. 
On XX/XX/2019, abruptly they noticed us that our account will be terminated. 
I dont know why this happens and so I asked why they do this. But they just told that we should accept this. I think this is really unfair. Please help us.
Complaint sub-issue: Public record

These inquiries in attachment should not be on credit report. i have attached an email I sent to a local ford dealer disputing this as well and advising them they should not have submitted my credit report to XXXX banks without my approval. 

Have you guys submitted my application to any banks today? I noticed you have pulled my credit. I hope you guys did not do a mass credit submit, if so I want those inquiries removed. Getting me approved by XXXX banks is not a good process. 
XXXX XXXX On XXXX XXXX, 2016, at XXXX XXXX, XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; wrote : Hey XXXX, I have spoke with other personnel in the management team to resolve your case. We have authorization and are currently working on it. 

When would be able to come in if it is possible? 

Best, XXXX XXXX XXXX Cities XXXX XXXX XXXX XXXX XXXX : XXXXXXXXXXXX From : XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; Sent : Monday, XXXX XXXX, 2016 XXXX XXXX To : XXXX XXXX Subject : Re : XXXX did n't forward my credit information? If I came in could I drive it home tonight? I know with my credit issues you would need a day to try to get me approved. I could come in the next 30 minutes but not to sit around. 
Do you need any info from me, did you get paystubs and ID theft statement? 
XXXX XXXX On XXXX XXXX, 2016, at XXXX XXXX, XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; wrote : Hey XXXX, Thank you for the reply. I will get with management about the vehicle, but if you could do me a favor. We are currently not authorized to look at your credit. We would need you to fill out our online credit application. The link is HERE. Unless you just wanted to come in and sign off on it. 

Please put my name as the Sales Associate. 

I look forward to helping you get into this truck! 

Best, XXXX XXXX XXXX Cities XXXX XXXX XXXX XXXX XXXX : XXXXXXXXXXXX From : XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; Sent : Monday, XXXX XXXX, 2016 XXXX XXXX To : XXXX XXXX Subject : Re : XXXX XXXX, I would do truck below if your still offering $ XXXX off. With $ XXXX down only would be financing like $ XXXX. 

VIN : XXXX XXXX XXXX On XXXX XXXX, 2016, at XXXX XXXX, XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; wrote : Hey XXXX, I apologize for not answering, my phone must have been receiving a call at the same time. I am getting with management to see if we need anything else and how we can help. I will get back to you as soon as have more information. 

Best, XXXX XXXX XXXX Cities XXXX XXXX Sales Consultant M : XXXX XXXX : XXXXXXXXXXXX From : XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; Sent : Monday, XXXX XXXX, 2016 XXXX AM To : XXXX XXXX Subject : XXXX : FMCC Information XXXX XXXX tried to call you back. I am still in the market and working on my ID theft has been slow on Experian and XXXX. 

Have about $ XXXX down and can get A-plan price. Based on FMCC info can you guys help? 


XXXX XXXX. 
Sent from my XXXX XXXX
Complaint sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

For over a year I have been trying to get XXXX XXXX XXXX XXXX ( XXXX ) to report my car loan to Equifax. I was having problems getting a resolution with the main customer service center and I was then referred to the Office of the President to have my issue resolved. My issue was then resolved back in XX/XX/2018. Equifax has been experiencing security breeches so I constantly stay abreast of my report. I noticed once again that my car loan through XXXX XXXX XXXX XXXX ( XXXX  ) was removed again. I called to get it resolved and was told to get a copy of my report directly from Equifax to confirm. I called Equifax and they confirmed it is not on my report and I also received my report from them which was 83 pages. Indeed it is not on my report. I was told by XXXX to send a copy of the report so they can verify that it is not there. I did not feel comfortable sending my report and asked for another way. I was told there is no other way. This seems unreasonable. If they have a direct contact with Equifax I'd rather them utilize it rather than harassing me for my credit report. This is keeping my score from increasing. I keep getting bounced from person to person at XXXX and even though I ask for a supervisor I dont get one. I was only able to leave a message one time for a supervisor and that person never called me back.
Complaint sub-issue: Problem with customer service

I had requested a refund from nelnet on XX/XX/30 which they had approved & since then I have had no contact & no refund from them. As this refund was for {$21000.00} I think it is very disrespectful to move so slowly with no contact with such a large amount of money. During this call they had stated it would take 4-6 weeks to process. As we approach the 6 week mark with no contact I fear they have not made me a priority.
Complaint sub-issue: Reporting company used your report improperly

my rights have violated by the bureaus and/or creditor via the following account XXXXt # XXXX 15USC 1681 section 602A states I have a right to privacy .... 1ST VIOLATION 15USC 1681 section 604A section 2 states a consumer reporting agency can not furnish an account without my written consent and/or instruction... .. 2ND VIOLATION
Complaint sub-issue: Fraudulent loan

XXXX ) Complaint filed with CFPB XX/XX/22 ( # XXXX ) AND COMPANY FAILED TO COMPLY AND DO WHAT WAS REQUIRED OF THEM WITHIN 20 DAYS AS REQUIRED BY FEDERAL LAW.

2 ) VIOLATED 15 USC 1635 ( a ) - Never disclosed to me CLEARLY and CONSPICUOUSLY and PROVIDE APPROPRIATE FORMS of my RIGHT to Rescind.

3 ) VIOLATED 15 USC 1635 ( b ) - SEE ATTACHMENTS 4 ) VIOLATED 15 USC 1605 ( a ) - SEE ATTACHMENTS 5 ) VIOLATED 15 USC 1692 ( j ) - FALSE AND DECEPTIVE FORMS -SEE ATTACHMENTS
Complaint sub-issue: Company closed your account

At the end of XX/XX/XXXX I opened checking/savings/credit card account with CitiBank. 

The intent was to consolidate multiple accounts into a single account at Citi. 

To maintain CitiGold access I needed a minimum of XXXX in deposits. 

The XXXX was primarily going to come from a roll over 401k. 

On or about XX/XX/XXXX I spoke with XXXX XXXX at Citibank who informed me that Citi did not have the ability to transfer a 401K. 

As I was now unable to maintain the min XXXX balance required for citigold, I started moving approximately $ XXXX to XXXX. 

On or about XX/XX/XXXX Citibank froze my accounts with approximately {$5000.00} remaining. 

I called on XX/XX/XXXX and was told my account had been closed and I should expect the {$5000.00} in about 60 days. I need this money to pay bills. 

I need the {$5000.00} returned to me immediately. 

Thank you.
Complaint sub-issue: Account information incorrect

I opened my Home Depot Credit Card account in XX/XX/XXXX. 

I applied online. Upon applying, I received a notification that I was approved and prompted to create a username and password. 

On XX/XX/XXXX, I made a purchase at the Home Depot for {$470.00}. 

I had a family emergency overseas and left on XX/XX/XXXX. I Instructed my wife to pay {$300.00} either by writing a check from our joint account or by making a money order when the Home Depot credit card statement comes in the mail. 

In XX/XX/XXXX, I returned from overseas and went to my local Home Depot store in XXXX XXXX to find out why I havent received any bill to pay my credit card. They told me that I can log online to make a payment or view my statement and provide me with the website address. 

This was the first instance in which I discovered my account was past due. I immediately made a payment and set up auto pay to ensure my account is never late again. 

In XX/XX/XXXX, I called Citibank regarding two late payments reporting on my credit report. I told them The only reason I did not pay was because I was never billed! I pay all of my bills on time. Why is it my fault that I was late when in fact I never received any bill or statement? I was informed by the representative that when I was approved for the account I created a online banking password and by doing so I automatically subscribed to paperless statements. This is absurd. If I knew I was signing up for paperless statements I wouldnt have signed up. I expected a bill or statement to come in the mail. I told my wife to pay the Home Depot credit card bill when it comes in the mail.