Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information belongs to someone else

Contacted XXXX XXXX XXXX XXXX on XXXX XXXX2018 @ XXXX. I spoke with XXXX XXXX in the XXXX North Carolina office in regards to a vehicle that does not belong to me appearing on my credit report. She stated that she have no account based on me providing my social security number along with my first and last name and address. She asked for my social security number and I provided my social XXXX she stated she had nothing that matched my social security number. She advised me to contact XXXX XXXX from the Recovery department telephone XXXX, I contacted XXXX XXXX at XXXXXXXX XXXX, per XXXX XXXX there is no information based on the social security Address or name provided.. XXXX XXXX advised me to reach out to the credit bureaus which have been done on several attempts but this still remains on my credit report. This account does not belong to me and I would like for this acct to be Deleted immediately. This has damaged my financial state. Please delete Not my account. Delete from all bureaus.
Complaint sub-issue: Information belongs to someone else

I HAVE HAD THE TIME TO REVIEW MY CREDIT REPORT AND I HAVE FOUND SOME INACCURATE ACCOUNTS AND INQUIRIES THAT IS REPORTING ON MY CREDIT WITHOUT MY KNOWLEDGE. THESE ACCOUNTS AND INQUIRIES DO NOT BELONG TO ME AND IS NOT RELATED TO ANY TRANSACTIONS THAT I HAVE EVER MADE. I HAVE ABSOLUTELY NO IDEA AS TO HOW AND WHEN THESE TRANSACTIONS TOOK PLACE AND WHEN THEY WERE PLACED ON MY CREDIT FILE. IT IS WITHOUT A DOUBT THAT MY PERSONAL INFORMATION GOT IN THE HANDS OF THE WRONG PERSON AND THAT PERSON WAS ABLE TO OBTAIN THESE ACCOUNTS USING MY IDENTITY BECAUSE THEY HAD MY INFORMATION. THIS SITUATION IS BEYOND ME AND IT IS CAUSING ME A GREAT DEED OF STRESS. I AM ASKING THAT YOU PLEASE RE-INVESTIGATE THE DEROGATORY ACCOUNTS AND INQUIRIES AND HAVE THEM REMOVED OFF MY CREDIT FILE AS SOON AS POSSIBLE.
Complaint sub-issue: Information belongs to someone else

On XX/XX/XXXX i check my credit through XXXX XXXX website and i noticed a fraudulent account on my credit report along with a bunch of unauthorized credit inquires. Before reaching out to XXXX, equifax and XXXX, i took the time to reach out to each and every company that the fraudulent account and credit inquires was submitted. I did not do business with such company. I always get email from XXXX stating that my information was on the dark web. I was also affected by the equifax breach. I have attached the identity theft report along with my social and drivers license.
Complaint sub-issue: Was not notified of investigation status or results

I sent a dispute to the bureaus on XX/XX/2021 regarding inquiries that I have not authorized. There are no physical signatures of mine on any applications nor do I have any open accounts on my credit report reflecting these! Since the bureaus didn't respond to me in 30 days, I sent another dispute on XX/XX/2021 and again today, XX/XX/2021. It has been almost 5 months of disputing with not 1 response from the bureaus. This is unethical, unprofessional and wrong that the bureaus are not doing their part!
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX XXXX XXXX : # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Complaint sub-issue: Company closed your account

On XX/XX/XXXX i paid off my account with Citibank and they refused to release my credit limit. I understood a few days would be reasonable but they wanted me to wait almost 2 weeks. I voiced my complaints about how rude they staff was and sent a message in the secure messaging center. In response they completely closed my account in retaliation.
Complaint sub-issue: Account status incorrect

I have been trying to resolve a derogatory account on my credit report for months. I have called CBNA sears syw account multiple times and the company will not resolve my issue. When I call they say the account is flagged as fraud and they transfer me to fraud, when I speak to fraud they say it is not flagged as fraud and transfers me back the the same department I just spoke to. I have been going in this never ending circle for months. I am trying to purchase a house and this is the only negative account on my credit report and it must be resolved. How can you continue to report someone late every month while also refusing to take their payment or resolve the account? I need your help.
Complaint sub-issue: Information belongs to someone else

XXXX and Equifax is currently reporting 2 collection accounts that i have no knowledge of. I was never given a DV from either company and they are incorrectly reporting on my credit file. 

XXXX XXXX - i disputed this account with the CFPB and the company also stated that they have no accounts reported. but its being reported by XXXX ( doc attached XXXX XXXX XXXX - also is another collection being reported and i have no knowledge of and was not given a DV
Complaint sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

I ordered an order of from XXXX on the XXXX of XX/XX/2022 worth XXXX $ on It was supposed to be delivered the next week but I did not receive anything. I waited 2 weeks and called them and they said theyd give me a call back. They never did so I called again and spoke to a XXXX XXXX XXXX and they told me I couldnt get my money back to the shipment again because the tracking number said delivered. I checked with my XXXX  office and neighbors and couldnt find it. No doorbell was rang or any signature asked for on an order worth almost XXXX XXXX  So I called my credit card company and disputed the charge and they credited the amount back on the XXXX of XXXX for XXXX XXXX After explaining the whole situation about how it said deliverered but I had not revived it. But then on XX/XX/XXXX ny credit card company ( discover ) recharged me again and went back on the credit and when I called to ask they said the company showed them the tracking number had said delivered so they had to Honour the merchant. I tried explaining my side and how I even called the XXXX and went to my XXXX  office but had no luck. My credit card company and XXXX are making me pay the XXXX $ for something that I did not receive or sign for.
Complaint sub-issue: Account information incorrect

I have two inquiries from Citi -bank for the same day. I applied for the account, it was opened that day but I have two inquiries from the date even though I only applied once. I called and asked to have this fixed and they told me it would be handled. I then received a letter stating there is nothing that can be done. The date of my application was XX/XX/XXXX and I have 2 inquiries from that date from Citi- bank.

Thank you!
Complaint sub-issue: Credit inquiries on your report that you don't recognize

Credit agencies on credit that I didnt apply for, need help removing the inquiries
Complaint sub-issue: Their investigation did not fix an error on your report

I sent in a dispute to Equifax regarding XXXX. The info doesn't match real time issues that took place. Instead of fixing it they keep updating the date which means it stays on my report many more years longer than it should. My goal was to force XXXX to update the information on XXXX XXXX and Equifax. Either Equifax failed to send the request to the creditor or the creditor ignored it. That seems to be common place with both companies. XXXX is not the most ethical company and neither is Equifax. So my complaint is regarding both 's failure to correct an issue that was simple to fix. It needs to be identical on both reports period! This updating the date constantly is not fixing nor resolving the problems. Therefore I'm not letting it go! I will go to civil court on both if this is not corrected! See the highlighted info on the bank statement, highlights on page 2 of the original letter sent to Equifax and Equifax 's lame response attached that's still not corrected. Even the date the credit was received is inaccurate on Equifax 's response! It just gets worse! All info is on XXXX 's correspondence to me.
Complaint sub-issue: Their investigation did not fix an error on your report

I am submitting another CFPB Complaint to you today to request once more to thoroughly investigate my Credit File and correct the erroneous information you report on my Credit File. Under the Fair Credit reporting Act, you must investigate a consumer 's Credit File and correct the erroneous information. I checked my Credit File and I see no changes at all. You have not complied with the request and the federal law. You continued reporting the disputed accounts as if they are accurate and verified. I previously requested that you send me copies of your investigation but you have not! I, once again, would like to request that you correct the following accounts as soon as possible ; XXXX XXXX  XXXX Balance Owed : {$0.00} XXXX XXXXXXXX Balance Owed : {$0.00} XXXX XXXX Balance Owed : {$0.00} XXXX XXXXXXXX Balance Owed : {$0.00} XXXX XXXXXXXX Balance Owed : {$0.00} XXXX  XXXX Balance Owed : {$0.00} XXXX  XXXX XXXX Balance Owed : {$710.00} XXXX XXXXXXXX Balance Owed : {$0.00} XXXX XXXX Balance Owed : {$0.00} XXXX XXXX  XXXX Balance Owed : {$0.00} XXXX XXXX XXXXXXXX Balance Owed : {$0.00} XXXX XXXX XXXXXXXX Balance Owed : {$79.00} XXXXXXXX XXXX XXXX Balance Owed : {$26.00} XXXX I demand you to comply with the Federal law and have the disputed accounts corrected as soon as possible.
Complaint sub-issue: Problem with fees

On XXXX XXXX, I mailed 4 checks, two of which went to credit card companies [ PNC and XXXX XXXX  ]. The non-credit card payments arrive and cleared. Unbeknownst to me, the credit card payments did not. When I finally realized the checks had not cleared, I called both places. I am making arrangements for payment. I am also asking for late fees and negative credit report info to be removed. 

What do I need from you? PLEASE monitor if this is happening to others. Are banks " not receiving '' payment so they can boost the bottom line with late fees and higher interest rates? One bank is understandable. Two banks is absolutely fishy. 

Please keep an ear out and maybe alert media outlets about a possible problem. 

Thank you.
Complaint sub-issue: Reporting company used your report improperly

Equifax was hacked, leading to exposure of my SSN and other details.
Complaint sub-issue: Information belongs to someone else

My name is XXXX XXXX am a federally protected consumer and I am making this complaint against Great Lakes for committing identity theft. I have never given Great Lakes any permission to use any of my identifying information to commit mail fraud by contacting me about an alleged debt they claim I owe. I am aware that in accordance with Article 9 the assignment of a default note is illegal both the assignee and the assigned are both liable for violation under 15 USC 1692 a 12. Great Lakes has committed multiple violations under the FCRA and the FDCPA by furnishing this alleged debt to my consumer report including but not limited to 15 USC 1692 before which the FTC defines as debt parking. on XX/XX/XXXX and affidavit was sent to great informing them of the fraud the was committed in the allege contract. Great Lakes has sent XXXX contracts for the same alleged debt with XXXX different balances and signed XXXX  years apart. XXXX responded on XX/XX/XXXX and stated the would remove the account and reduce the balance to {$0.00}. XXXX Months later Great Lakes and the consumer reporting agencies has fail to ensure maximum possible accuracy to my report while investigating bring harm to me and my financial reputation by failure to update the XXXXnformation.
Complaint sub-issue: Other problem

On XX/XX/2021, I graduated from secured to unsecured account. My check # XXXX for my initial XXXX $ deposit I have not received. I understood the time frames may have been delayed due to holidays, but we are well past that. 

Check issued - XXXX - XXXX $ # XXXX and not received. 
I called regards several times but finally escalated to a supervisor on XXXX - spoke with supervisor she said she put in a stop payment verified my address as correct. Stated that my XXXX XXXX was on the line XXXX and she corrected it. 
XXXX - called spoke with a supervisor XXXX - spoke with a supervisor- was promised a call and resolution on by XXXX no call was connected. 
on hold for XXXX + minutes/ no one called back/had to call back XXXX - Supervisor stated someone was scheduled to call me back with a resolution- to day is XXXX. 
XXXX The supervisor insinuated that she was going to put in another request for my check to be sent. I stopped her because this would be the third time and according to their policy the XXXX time the check should be issued as direct deposit to my XXXX. This also did not happen. I am XXXX and XXXX  of promises made but nothing kept. I feel like they are stealing from me at this point and I want this resolved! I have called several times with no resolution and just the run around. Everyone has been nice, the customer service is not the issue. I would like my money back to me the fastest way possible. If it is in a check form, it needs to be expedited, certified mail. If it is XXXX, that would be even better.
Complaint sub-issue: Reporting company used your report improperly

I have been waiting on a background check to be completed with Checkr for 1 month and 2 weeks. Because this background check is critical to my finances Checkr is damaging me financially. I am requesting Checkr to complete my background check immediately. This is unacceptable.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act XXXX  Account # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Complaint sub-issue: Problem getting report or credit score

i wanted to see what my score was I thought it came with the annual report and it did n't. I should not have to pay to get score from annual report
Complaint sub-issue: Didn't receive notice of right to dispute

Never received any notices/bills
Complaint sub-issue: Card opened as result of identity theft or fraud

A fraudulent account was opened under my name and charges were made. As a result, my credit score has decreased substantially and my credit report has negative items.
Complaint sub-issue: Information belongs to someone else

I been trying to get insurance on my vehicle for some time now. Every time I get a quote it either comes back to high or I am ineligible. When I ask why I get told that it could be that my credit history is not to good. I finally decided to pull my credit report and I found things on there that I have never applied for. These items are not mine. Please remove them from my report. 

UNIVERSITY XXXX XXXX XXXX {$3800.00} XXXX XXXX XXXX {$12000.00} XXXX XXXX XXXX {$0.00} XXXX XXXX XXXX {$410.00} XXXX XXXX {$300.00} XXXX XXXX {$870.00} XXXX XXXX {$180.00} XXXX XXXX XXXX {$2000.00} XXXX XXXX {$290.00} XXXX XXXX XXXX {$160.00}
Complaint sub-issue: Their investigation did not fix an error on your report

Equifax ; XXXX and XXXX are reporting incorrectly that I am ( 120 150 ) days late on the XXXX partial account number XXXX. ( Please see page attached from my credit report. ) The bureaus are reporting a current balance of either {$72000.00} or {$82000.00} as of XXXX. Both of the balances being reported is wrong. I have attached copies of my bank statements from XXXX, XXXX to XXXX, XXXX. These statements clearly show every on-time payment that has been made on this account along with the correct current balance. The lates being reported on my credit report are absolutely false and need to be removed IMMEDIATELY. This false reporting of lates is seriously harming my credit score and these line items need to be removed. I have contacted the ( 3 ) bureaus to remove this however, I have not been successful.
Complaint sub-issue: Problem canceling credit monitoring or identify theft protection service

Hello, I'm contacting you about the hard inquiries that have been running on me. 

1. I have a hard inquiry by comcase on XX/XX/XXXX and XX/XX/XXXX, one day after the other. How is that possible? There should be maximum one. 

2. XXXX XXXX XXXX has done a hard inquiry on me when they told me that it will be soft inquiry on XX/XX/XXXX 3. A hard inquiry from XXXX XXXX XXXX XXXX XXXX without remembering asking for my permission. Dated, XX/XX/XXXX All the above was using Equifax
Complaint sub-issue: Information belongs to someone else

I already disputed this account ( XXXX XXXX  XXXX ) and filed a complaint thru FTC last XX/XX/2021 with Ref # XXXX and it was deleted under Equifax & XXXX  from my credit reports as a fraudulent account. However, on my updated credit reports XX/XX/2021, a newly added account appeared in my reports under a different name which is XXXX a.k.a XXXX XXXX XXXX ( so it's still XXXX ) and with the same account number XXXX is reporting negative under Equifax. I've attached a copy of my credit report summary showing that it has been deleted and was added back again. I want this to be removed as it is very illegal to add on removed fraudulent accounts. I have contacted them before to demand validation of the said account and have it closed but I have never received any validation. This is a scam and I want this to be thoroughly investigated promptly. This inaccurate account is being reported negative in my credit records again and is hurting my financial stability. I have disputed this and was deleted but they've added it again.
Complaint sub-issue: Their investigation did not fix an error on your report

Equifax received police reports and were requested to not use the XXXXXXXX  system system that converts disputes to numeric codes instead of actually sending physical documentation to the debt collectors which I don't know how this is legal as the FRCA states investigation have to be 100 % veritable and 100 % accurate. Not 65 %, 75 %, 45 % accurate which seem to be a violations. The detective on my police report stated the police report is the final permanent record for me to file my credit reporting disputes. The negative accounts continue to be verified and the police reports are self explanatory of the identity theft and fraud. 


Police Reports REPORT NUMBER : XXXX
Complaint sub-issue: Attempted to collect wrong amount

On  XX/XX/XXXX    XXXX   XXXX   XXXX   through   XXXX   XXXX   XXXX   XXXX   XXXX  ,   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  ,   XXXX   AZ   XXXX    reported a delinquent account of {$3400.00} on Equifax site in my name. I did not purchase any item, contracted any loan or services from  XXXX  that resulted in delinquency. Neither do I contracted any private loan, mortgage loan, credit card debt or any kind of contractual agreement that involve any monetary value or the said claimed amount. My employment contract with  XXXX  does not include any agreement or clause that states that I will be charge with such amount whenever my contract is terminated or ends with   XXXX   XXXX  . A copy of my contractual obligation with   XXXX   will be attached for your review. I Remembered that I was employed by   XXXX   on  XX/XX/XXXX  as an   XXXX   XXXX   until  XX/XX/XXXX  when my contract with them came to an end. I handed over the files of all completed and pending sales, almost  XXXX  customers, and  XXXX  pending sales to   XXXX   XXXX   who was my immediate supervisor, as per company policies. Since I left  XXXX , I have never in any form sold any policy to any person as a replacement from the policies that I have written when I was employed by  XXXX . When I became aware of this information on my credit report, I reported to Equifax about the inaccuracy of the report. I also contacted  XXXX  to provide me with information about any account in my name with explanation of how I owed such amount and have since never been provided with such information. Moreover,  XXXX  have never contacted me about any debt after I have separated from them.Reference complaint number  XXXX , you referred equifax to investigate my complaint. Equifax rather corroborated with  XXXX  through   XXXX   XXXX   XXXX   XXXX   XXXX  , and added {$1.00} to the original amount of {$3400.00} to make it {$3400.00} and reported it again in my credit report on equifax official site. Now they have   XXXX   accounts in my name reported on my credit report from   XXXX   XXXX    through   XXXX   XXXX   XXXX   XXXX   XXXX   after the CFPB have referred Equifax to investigate my first complaint.  XXXX  of the account is reported as {$3400.00} and the other reported as {$3400.00} all from  XXXX  through   XXXX   XXXX   XXXX   XXXX   XXXX  , This illegal behavior of Equifax, indicates that they are in corroboration with   XXXX   XXXX   and   XXXX   XXXX   XXXX   XXXX   XXXX   to damage and destroy my credit worthiness and to prevent me from pursuing any career opportunities. Equifax behavior also showed gross amount of disrespect for the Consumer Financial Protection Bureau ( CFPB ) .I want all of this inaccurate information remove from my account.
Complaint sub-issue: Debt is not yours

I am filing a complaint against Equifax, for continuing to report a Chapter XXXX Bankruptcy on my credit file. I have sent numerous letters to include the letter from the Bankruptcy court indicating that they do not provide information regarding bankruptcies to credit bureaus. I also included a letter from XXXX XXXX stating that case # XXXX has been removed from my risk view report. Lastly, I sent a copy of my XXXX  credit report showing that the bankruptcy was removed from my credit file XX/XX/2018. I am demanding that Equifax removes this public record immediately. I have sent viable evidence showing that they are reporting incorrect information that can not validate.
Complaint sub-issue: Reporting company used your report improperly

There has been an apparent data breach at Equifax and according to their own sources, www.equifaxsecurity2017.com, my information may have been stolen due to their lack of security.
Complaint sub-issue: Information belongs to someone else

XXXX is reporting fraudulent accounts on my credit file and they are not complying with the FTC.or FCRA 1. XXXX XXXX XXXX fraud 2. discover bank, fraud 3. XXXX XXXX, isnt mine All these account should be removed according to the FTC, FCRA