Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Im XX/XX/2022 I filed a dispute with credit karma. I had never received my card in mail. My tax return was loaded onto the card. I received a refund anticipation loan for {$1000.00} abb no then my tax return for {$11000.00} and the only thing I m used the account for was two bank transfers one for {$5000.00} in XX/XX/2022 and another for {$4500.00}. I used the virtual card number on my XXXX XXXX and I used it to pay my gas bill to XXXX  for {$190.00}. On XX/XX/XXXX. I didnt use it again after that. When I went on to my account all the money was gone. But I still hasnt recorded my card so I disputed what I thought was everything besides the transactions I mentioned that I did. The two bank transfers, XXXX, and XXXX. Credit karma only disputed the ATM transactions which they later denied saying regulation e only covers unauthorized electronic purchases. I will attach the letter they provided. Since then I have tried countless times to ask why find out what is going on and how Im responsible for something when I never received my card. They finally filed a dispute on 4 more of the transactions but have yet to file disputes on all of the transactions even after I have sent screen shots to the email they asked. They keep telling me that the dispute was filed but every date they tell is further and further I will attach emails screen shots as well.
Complaint sub-issue: Problem getting report or credit score

I have had this issue on and off for years. My report can not be accessed by myself or creditors. I called the public affairs department and they tell me they do n't see an issue. I do n't know what to do - right now I ca n't get insurance because they company ca n't access my Equifax report. When I have called/complained to the CFPB previously, they fix it but the fix only lasts a month or XXXX. I need to be able to consistently access my report.
Complaint sub-issue: Information belongs to someone else

I was a victim of identity theft and I request again to block or remove the information in my credit file resulted from an alleged identity theft. Per FCRA XXXX05B ( 15 U.S.C. 1681c-2 ) you are required to remove/block any items. Also, the information you provided on some items is UNKNOWN to me a and REMOVED from other bureaus and I have doubts in their accuracy. Here are the list of fraudulent Items XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Balance Owed : {$2500.00} ; XXXX XXXX XXXX XXXX Balance Owed : {$4200.00} ; XXXXXXXX XXXX XXXXXXXX Balance Owed : {$2700.00} ; XXXX XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX XXXXXXXX XXXX Balance Owed : {$2500.00} XXXX XXXX XXXX XXXXXXXX XXXX Balance Owed : {$4200.00} XXXX XXXX XXXX XXXX Balance Owed : {$1300.00} XXXX XXXX XXXX XXXXXXXX Balance Owed : {$160.00} XXXX XXXX XXXXXXXX Balance Owed : {$0.00}.
Complaint sub-issue: Reporting company used your report improperly

My personal information was provided to companies for unlawful marketing.
Complaint sub-issue: Was not notified of investigation status or results

I decided to get my credit pulled due to a bill I received in the mail. I have never heard from the place before, I immediately suspected identity theft. When I reviewed my report I was caught by surprise on a couple of derogatory items that I have never opened in my life. The things listed on my applications are not mine. Please remove these unknown items from my report. I have contacted the FTC and my local police and I am doing this on my own behalf. Please remove these from my report : XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX, XXXX Company Inquiries : XXXX XXXX XXXX XXXX XXXX XXXX   XXXX XXXX
Complaint sub-issue: Their investigation did not fix an error on your report

I purchased a vehicle, the car lot farmed my SSI number for One purchase, now I have 8 hard injuries. The FTC law allows me to shop in a time frame for big purchases without being punished, Disputed and spoke with Equifax supervisor, refuses to remove. 


1. XXXX XXXX XXXX XXXX XXXX Inquiry from XX/XX/2017 Auto Financing 2. XXXX XXXX, Inquiry from XX/XX/2017 Personal Loans Cos. 
3. XXXX  XXXX XXXX Inquiry from XX/XX/2017 4.  XXXX XXXX Inquiry from XX/XX/2017 5. Members First Credit Inquiry from XX/XX/2017 6.XXXX XXXX  XXXX Inquiry from XX/XX/2017 XXXX. XXXX Inquiry from XX/XX/2017 Personal Loans Cos. 
8. XXXX XXXX XXXX, XXXX XXXX Inquiry from XX/XX/2017
Complaint sub-issue: Problem canceling credit monitoring or identify theft protection service

My problems started yesterday ( XX/XX/2021 ) I tried to open access to my personal information for the co-op where I buy an apartment. Utter disappointment awaited me, when I came across the service provided by Equifax. First of all, I couldn't open my own page, although I have all the passwords written down. When I called the support service, the agent arrogantly started asking me some questions that I don't even have to remember. Then she tried several times to send me a verification text, but the program DID NOT WORK, although I followed all the instructions step by step. Then she tried to send me a message to my email ... .. and it didn't work either. In the end, I asked for help from a manager, who also, after several attempts to help me, interrupted our conversation and turned on the social survey .... Name of the manager is XXXX ( XXXX ) I couldn't even evaluate the agency 's work because the social survey system didn't work either. Then I went to XXXX and contacted the Equifax agent there, but received nothing but apologies in response. Unfortunately, NO co-op will wait for this information forever and I may just lose the opportunity to purchase my apartment in the desired location. I highly recommend this company to take an example from two other agencies ( XXXX & XXXX ), which are both easy and pleasant to work with! XXXX XXXX, XXXX, NY
Complaint sub-issue: Transaction was not authorized

I WAS AWARDED XXXX DOLLARS FROM AN CAREER ENDING ACCIDENT WITH XXXX  XXXX AND XXXX AND XXXX. 
I PUT THE MONEY IN CITIBANK IN A VARIABLE ANNUITY. 
THAY THE BANK REMOVED XXXX DOLLARS AND IT RUINED MY RETIREMENT ACCT AND MY XXXX PENSION FOR THE LAST 15 YRS IN 2004. 
I HAVE CALLED AND REPORTED IT TO CITI BANK AND WRITEN SEVERAL TIMES TO THEM ALSO TRIED TO CONTACT ATTORNEYS TO NO AVAIL.
Complaint sub-issue: Problem during payment process

I had contacted Uplift last week on XX/XX/2020 in regards to my loan. I explained to the girl on the phone that my cruise had been canceled due to COVID-19 and they would be giving a full refund. I had asked since my payment was due on XX/XX/2020, is there a way to stop the payments or push back the payment until the refund is given. She told me the best she could do is push the payment out until XX/XX/2020. At that time, call in to make sure the refund was received and that you no longer need to make payments. I thanked the girl for her time and thought everything was fixed. 

Today, on XX/XX/2020, I was charged my loan payment amount. I called the Uplift to inquire about this charge and asked that it be stopped. I spoke to a customer service representative by the name of XXXX at XXXX who was questioning me and acting as if I had never called in. She told me there was nothing she could do but escalate it to her supervisor. I have not heard back from a supervisor or anyone at the company regarding this.
Complaint sub-issue: Information is not mine

I have written and contacted Equifax so many times, and their most recent XXXX involves them not removing items from my credit report, even after the collection agencies have notified them to remove such items. There are accounts in collections that the companies have stated should be removed but the credit reporting company is neglecting the requests. I am asking that the items be removed today! and an apology letter to follow.
Complaint sub-issue: Reporting company used your report improperly

On XX/XX/2018 an XXXX XXXX XXXX XXXX XXXX XXXX XXXX   representative in an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX KS XXXX United States ask me for some information including my name and address, she did not inform nor did I give consent to have a credit check, and now there is a hard inquiry on my Equifax Credit Report .
Complaint sub-issue: Information belongs to someone else

I demand the deletion of the fraudulent accounts and inquiries listed below which all resulted from the Reported Incident of Identity Theft. 

FRAUDULENT AND INACCURATE ACCOUNTS THAT SHOULD BE DELETED : 1. XXXX XXXX XXXX - Account # XXXX ( Reported Identity Theft ) - Fraudulently Opened on XX/XX/XXXX. 

FRAUDULENT AND INACCURATE INQUIRIES THAT SHOULD BE DELETED : 1. XXXX XXXX on XX/XX/XXXX XXXX Reported Identity Theft )
Complaint sub-issue: Threatened or suggested your credit would be damaged

I applied for a rental unit and was denied. That made me discover this item on my credit report. I am not familiar with this creditor. I have a great payment history on all my accounts. That is not my account with them. They have ruined my credit report. I do not owe them any money. 

The creditor-IC Systems INC XXXX XXXX ) XXXX Address XXXX XXXX XXXX XXXX XXXX, MN XXXX
Complaint sub-issue: Banking errors

On XX/XX/XXXX I submitted a complaint about Mechanics Bank wrongfully withholding my funds that were fraudulently taken from my account in XX/XX/XXXX. Mechanics Bank had informed me it would not credit back my funds for 6-8 months in spite of my demand for return of my funds. Once I hired an attorney for {$500.00}, and submitted my complaint to CFPB, complaint # XXXX, Mechanics Bank did return my funds, responding only to CFPB, never mailing me a copy. I have since obtained a copy and in that response dated XX/XX/XXXX, and the bank flat out lied by misinforming the CFPB. Specifically, in the statement that " a credit in the amount of {$4400.00}, which represents the total of the three altered checks, was credited to your new account ending in XXXX on XX/XX/XXXX. An Honor Letter confirming the results of the investigation was sent to you via the United States Postal Service on or around XX/XX/XXXX. Additionally, on XX/XX/XXXX and XX/XX/XXXX, two employees of the XXXX XXXX branch spoke to you and communicated the credit to your account. '' Firstly, if in fact Mechanics Bank had saw fit to do the right thing and return my {$4000.00} I never would have had to hire an attorney and incur the {$500.00} expense. Secondly, Mechanics Bank employees have never saw fit to ever contact me in writing or otherwise. Therefore I NEVER received any type of letter, " Honor, '' or investigative report result or telephonic contact to advise of any type of result or return of my funds. Had Mechanics Bank personnel saw fit to return my funds and advise of doing so I NEVER would have had to contact the CFPB. For Mechanics Bank to send the CFPB it's fabricated response is purely self serving and false and was done simply because it knew it had failed to protect its own consumer from its own employees failures. Mechanics Bank DID NOT credit my account {$4400.00} as it stated it did so. It was only {$4000.00}. I am still owed {$500.00} for the attorney 's fees I incurred as a result of its failure to provide me with my funds I was rightfully entitled to under the law.
Complaint sub-issue: Can't get other flexible options for repaying your loan

Fed Loan Servicing is telling me that 84 of my student loan payments that I made under the Income-based repayment plan, are ineligible to count toward my Public Service Loan Forgiveness program PSLF. PSLF requires 120 payments to be made while working in a public or non-profit agency, which I have. I've never worked in the private sector. I graduated and began my repayments in XX/XX/2012 and that means I've worked non-stop since that time. I submitted a request a few months ago, formally informing them that I don't agree with that decision. I was then informed that they could not do anything about that. I've also called to request a number for me to discuss this with an ombudsman or advocate, but that was not provided to me, saying they did not have such a number and apologized. In my Fed Loan Servicing online account I see that 9 of the 84 ineligible payments are " payment is pending manual review '' so I hope those become eligible payments counting toward my PSLF program. The only time I've stopped working at a non profit was when I had to go on XXXX leave to have and care for my children. I hope you can help me. Thank you.
Complaint sub-issue: Information belongs to someone else

These accounts are not mine and I can not believe that I have them still in my credit profile after few attempts to claim disputes. I am asking you to remove them as soon as possible because they are ruining everything I used to have. I am very responsible person and I have never had something like those accounts. I hope you will help me to dispute them and get read of these fake items. 

Those accounts are : XXXX XXXX XXXX - XXXX XXXX  XXXX XXXX XXXX PLEASE HELP ME PLEASE!!
Complaint sub-issue: Their investigation did not fix an error on your report

Equifax, XXXX XXXX XXXX have continued to report false and incorrect information on my credit report time after time after time. They have n't contacted any of the alleged creditors and if they had they would know that each dispute was in fact valid and the incorrect information should have been removed. They have violated the FCRA numerous times with reckless abandon and no one, including the CFPB seems to care. They continue to report false information for their own monetary gain. Not only that but i was told that i was being sent to a " special handling '' department and only ONE person could handle my requests, meanwhile he 's never at his phone or cares to return calls. Also, they have repeatedly locked me out of their website to file a dispute online and when I was able to finally get online, they said they would n't dispute any of the previously disputed items even though those previous disputes were extremely lacking in how or what was verified and by whom.
Complaint sub-issue: Personal information incorrect

The XXXX mainConsumer Reporting Agencies ; XXXX, EQUIFAX, and XXXX are reporting Inaccurate information on the consumer file they each hold in my name. My name, date of birth and address need to be corrected and my consumer files immediately updated to reflect my true identity.
Complaint sub-issue: Account information incorrect

On XX/XX/22 I disputed the information through XXXX, XXXX & equifax on an auto loan from XXXX as inaccurate. The disputed account stayed and remained. On XX/XX/22 I disputed the account Again including the information regarding a litigation suit involving the finance company and the file was updated with inaccurate information.
Complaint sub-issue: Debt is not yours

Americollect Inc reported their unverified medical account to my credit file on XX/XX/2021 and XX/XX/2021. I have no idea how Americollect Inc received my personal medical information. I have not agreed to do any business with Americollect Inc, I have not received any goods or services from Americollect Inc, nor am I responsible for their debt collection purchase from their alleged client. Americollect Inc, has flagged my credit before without first proving their account ( s ) belong to me. Each time Americollect Inc failed to validate their debt. Americollect Inc have once again violated my H.I.P.P.A. rights and is attempting to collect on an alleged debt that does not belong to me. Americollect Inc continuously violates the FDCPA by attempting to collect on alleged debts without providing any proof of service or goods. I will upload proof upon request.
Complaint sub-issue: Account status incorrect

JEFFERSON CAPITAL SYST is reporting that I have an open balance of XXXX on three of my credit reports. I have never received any corresonpondce from this company informing me that I have an outstanding balance explaining the nature of the debt. The debt balance has initially been from XXXX that was a dispute that while was XXXX in XXXX and was charged-off sold to XXXX XXXX XXXX, which I disputed the amount owed with several times. In XX/XX/XXXX, the company removed the balance from my credit report. I recently pulled my credit report and seen that In XX/XX/XXXX, JEFFERSON CAPITAL SYST place this on my account as a past due account, which is inaccurate information and is reporting a of XXXX is a revolving line of credit. I would be grateful for any assistance to resolve this matter because I won the dispute with XXXX XXXX XXXX for faulty collection practices.
Complaint sub-issue: Impersonated attorney, law enforcement, or government official

CIR law offices sued me for a debt incurred by someone who used my credit card. We reached a settlement agreement after I hired an attorney. CIR Law Offices has listed their address as a place where I formerly resided on my credit report. This issue comes up repeatedly and I view it as a form of harassment.
Complaint sub-issue: Sued w/o proper notification of suit

I lost my job several years ago and got behind on my Sears/Citibank account. They were charging so many late fees and additonal fees that I could n't bring my account current. They sent the account to several collections companies, and now filing a judgement to sue me. My information has be shared and sold to several collections companies, that I do n't know who actual has my account. A person came to my home when I was n't present to serve me court documents, I asked my maintenance man to tell them to send it certified, they stated it must be hand delivered. I need help with this that I can respond to the court/judge, but do n't have anything or anyone to contact.
Complaint sub-issue: Can't qualify for a loan

Dear Madame/Sir : I am writing to you in regards to a recent student loan refinance application I submitted to Earnest Operations, LLC, XXXX XXXX XXXX, XXXX XXXX, CA. XXXX NMLS # XXXX, operating at the following internet address : www.XXXX.com. 

I submitted an application on their website on XXXX XXXX, 2015, and uploaded all required information and additional documents to refinance the current balance of my student loans ( $ XXXX ) and lower my current interest rate from 7 % to what XXXX is currently offering ( 1.90 % ) for a variable rate. 

I received an email from " XXXX '' who advised me to explain why I had taken out a $ XXXX loan with XXXX XXXX in XXXX 2015. I responded that I was considering investing in rental property, but had recently changed my mind and decided to focus on paying off my student loan before investing. XXXX XXXX, 2015, I provided proof by uploading a copy of the statement showing that this loan was paid in full. 

On XXXX XXXX, 2015, I woke up to an email stating that I my loan request was denied, and the reason was due to " high debt to income ratio, '' which is inaccurate. I believe I am more than qualified. 

Other than my mortgage payment of {$1500.00} per month and the student loan, I do not have any debt. I pay off all credit cards in full each month. I make $ XXXX annually and have been employed with the City of XXXX XXXX for XXXX years. I am a career employee with stable income, I have an excellent credit history with high credit scores, averaging in the XXXX 's, and I have substantial savings and investments. 

Earnest ' reason for the denial of my application is unsubstantiated. The matter I would like for you to investigate is that during the application process I was required to upload a copy of my California Driver 's License. I am a XXXX male, and all things being equal, I do not believe my " white '' counterpart would have been denied. This was the first time I had to show identification for credit over the internet. Therefore, I humbly request you to investigate this matter and determine if Earnest Operations, LLC, is violating the Federal Equal Opportunity Act. 

On XXXX XXXX, 2015, I called and spoke to " XXXX '' a customer service representative. He advised me ( without retrieving my application information ) that there is no reconsideration. The decision made is final unless something has changed, and that there is no one else I could speak with. He was very casual and unprofessional. He advised that they do not have the " bandwith '' to allow me to discuss their conclusions that I have " high debt to income ''. The telephone call had a very weird feeling to it. His attitude was the decision is what it is and that 's final. He was very unprofessional and uncourteous. 



In conclusion, I have recently taken a closer look at their website and all of the photos are of XXXX people, mostly listed as attending XXXX XXXX type colleges. 

I believe that I have been the victim of XXXX. Please investigate this company.
Complaint sub-issue: Information belongs to someone else

I requested that this account be verified previously and it was removed from my credit report. I requested validation again and they are ignoring my request. Since when can an account be added back to a credit report with a different name and more inaccurates.
Complaint sub-issue: Didn't receive enough information to verify debt

The company XXXX XXXX called my phone at all hours from different numbers and did not leave a message for me. They then called my boyfriend and his father to find me. I called them back and they stated they will be taking me to court for fraud if I dont pay back the debt owed, {$860.00}. They said I could pay it back in two payments but only from a debit card. I did not receive a loan for anywhere near that amount ( original loan was {$250.00} ). When I contacted mypaydayloan they said my account was given to another company. That company did not match the company who has been calling me.
Complaint sub-issue: Was not notified of investigation status or results

On XX/XX/2021 I sent a letter regarding an inaccurate and unknown credit report. Its been over 60 days I have not received a response yet. I feel like Im being taken advantage of and being ignored by my disputes. Section 611 ( a ) it its plainly stated that a failure to investigate these items with in 30 days give a reason to immediately remove those items from my credit report. Its has been over 50 day so its should be deleted promptly. I demand this account to be deleted immediately or I will file for ligation due to the stress you caused me.
Complaint sub-issue: Reporting company used your report improperly

In accordance with Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681section 602 A. States I have rights to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 166b A creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any reason.
Complaint sub-issue: Account status incorrect

On my credit report a card is listed that is not mine. I contacted Citi-Bank and they do not have a card issued under my social. 

It says the card was opened in 2005. 
I am refinancing and the payment of {$33.00} is showing late. This is not my card. 
I am trying to refinance my home can you please help? EXPO/CB is the Card referenced on the credit report. See below : cid : XXXX XXXX
Complaint sub-issue: Information belongs to someone else

XXXX XXXX is reporting that I have a collection balance with them for {$90.00} left over on an account that was closed back in XX/XX/2012. I don't remember having this account, but nonetheless I wanted it off of my credit report. So today, I called XXXX XXXX to pay it. I gave them the account number they were reporting, my name, address, ss #, etc ; and they told me that they had no record of the account. So since they do not give me an avenue to resolve this debt, I want them to take it off my credit report.