Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act XXXX  Account # XXXX, Date : XX/XX/2022, Amount of {$36000.00}, Creditor : The Office Of The Attorney General has violated my rights. 

In accordance with the Fair Credit Reporting Act XXXX  Account # XXXX, Date : XX/XX/2022, Amount of {$19000.00}, Creditor : XXXX XXXX XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A. Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
Complaint sub-issue: Their investigation did not fix an error on your report

according to my credit report XX/XX/22 there are several accounts that are showing open on one company and closed on another. that is inaccurate and needs to report closed on all 3 companies. as well as balance reporting XXXX if one company is reporting XXXX all of them should report XXXX
Complaint sub-issue: Account information incorrect

I contacted Fed Loan Servicing and had spoken with a supervisor today. The supervisor was very helpful. And she also gave me detailed info about communication attempts for an income Affidavit sent. I both mailed and faxed over proof of income. I also sent over assistance proof for supplemental food payments, housing assistance, and energy Bill assistance via mail and fax. I called after I noticed that Fed Loan Servicing was reporting XXXX behind when I never committed to a payment due to employment not being gainful due to failed attempts to contacting me. The email and number on file were not active and/or able to be accessed. I appreciate the clarification of information from the supervisor on todays call, I was just taken aback when she notified me of a letter I never received communicating that I will have to pay the balance in full. I never received it to the address on file. I still currently live at the same address. Full payments always evokes a sense of urgency in me. So, I know I never received the letter in the mail.
Complaint sub-issue: Information belongs to someone else

Ive tried to have fraudulent inquiries and accounts removed from my credit report with XXXX, Equifax and XXXX  through customer service but they were unable to help me so, I opened disputes that never cleared this fraudulent data from my report
Complaint sub-issue: Reporting company used your report improperly

IN ACCORDANCES WITH THE FAIR CREDIT REPORTING ACT XXXX ACCOUNT XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX HAS VIOLATED MY RIGHTS. 


15 U.S.C1681 SECTION 602 A.STATES I HAVE THE RIGHT TO PRIVACY.

15 U.S.C 1681 SECTION 604 A SECTION 2 : IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH A ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS.
Complaint sub-issue: Account status

Date of Opening Account requested, plan of service, history of plan to prove this account should be removed ENHANCED  RECOVERY CORP  Balance {$25.00} Original Creditor :  XXXX  High Balance  XXXX   XXXX ,  XXXX  Opened Date  XXXX   XXXX ,  XXXX  Last Reported Individual Account.     Remove from my report Immediately
Complaint sub-issue: Public record information inaccurate

Dear CFPB My name is XXXX XXXX and my social security number s XXXX. My physical address is XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX. I have requested on multiple occasions from Equifax to re-investigate the Public Record : Personal Bankruptcy XXXX filed XX/XX/2009 ( older than 10 years ) to be removed their reporting. I reported on multiple occasions that the report show multiple in accuracies in which they have never have confirmed through the courts? XXXX does not show this Bankruptcy, Other 2 Agencies have since removed XXXX and XXXX. They refuse to follow through with these requests and rely on old data that was inaccurate in the first place. Please help in resolving this request. 
Thank You, XXXX XXXX
Complaint sub-issue: Account information incorrect

Equifax, XXXX  and XXXX  have been reporting this inaccurate and incomplete account on my credit report since XX/XX/XXXX in violation of the Fair Credit Reporting Act ( FCRA ) even though i have been disputing the errors with each one of them. from XX/XX/XXXX to XX/XX/XXXX i have a well documented seven months of communication via certified mail with Equifax XXXX  and XXXX asking them to delete the inaccurate and incomplete account which they fail to do. I was told to provide more proof or they needed more document from me to make sure i was the one or i should contact the original creditor. My time was wasted to no avail. i filed a complaint against XXXX XXXX XXXX XXXX with CFPB about this account XXXX responded and told me that they are not affiliated with the credit reporting agencies and does not determine the information that each credit bureau select to report. and that i had to contact XXXX   directly to dispute the fraudulent credit reporting. Notice some of the errors and inaccuracies as i also attach copies to this complaint for verification : the high balance on XXXX  is {$15000.00} whereas on XXXX  it is {$0.00}. The Balance as the creditors stated in the letter i attach to this complaint is {$9000.00} but XXXX   reports {$9000.00} Equifax also reports {$9000.00} and XXXX  reports {$9000.00}. The date of item removal on XXXX  is XX/XX/XXXX whereas on XXXX  it is XX/XX/XXXX. The most outrageous and disgusting thing is that XXXX  has reported two payments of {$410.00} each without the consent of the creditor in XX/XX/XXXX and also in XX/XX/XXXX even though this account is closed and still the account balance did not change in the process. This only goes to prove that the credit reporting agencies can care less for the Fair Credit Reporting Act XXXX FCRA ) and hurt consumers as they wish.
Complaint sub-issue: Account status incorrect

I have been working to raise my credit score for some time now and over the last 8 months the score has been going up steadily as i paid off more and more of my credit card balances. as of the XXXX of XXXX my score had been going up steadily, then on XX/XX/XXXX it suddenly dropped on equifax and XXXX. The notation on the XXXX  report said " no changes '' however, the equifax report said that the only thing that changed was that my XXXX XXXX XXXX   account had gone into forbearance. My wife and i had requested this due to her reduced hours and it had been requested specifically in reference to the CARES act and was requested on XX/XX/XXXX. The only thing that shows as a factor on my credit score drop is the XXXX XXXX forbearance and if that is the cause of the 33 point drop, that is illegal. The CARES act specifically says that forbearance initiated Due to COVID-19 can not be used negatively on credit reporting. I already spoke to XXXX XXXX  and they said we aren't the only ones reporting a drop in credit score when none should have happened. This is troubling because i need my credit score to be higher for the coming year for very specific reasons and we were told and i did the research that credit scores were not supposed to be affected by forbearance requests in relation to COVID-19. This is absolutely important that this get straightened out as soon as possible ... 

Thank You
Complaint sub-issue: Account status incorrect

XXXX XXXX  XXXX has reported a credit card on my report as a charge off. The first delinquency was in XXXX  and the account is now listed as a charge off. They recently on XX/XX/XXXX reported to Equifax a comment added Variable/Adjustable Rate . Equifax dropped my credit score by XXXX because of this comment. There is no variable or adjustable rate, this is a charge off. This account is not accruing interest, its not an active card that can accrue issue. Reporting this comment to an account that is no longer active is illegal and inaccurate. They have already added that it is a charge off which allows my credit score to drop. Adding this additional comment allowed my credit score to drop even more. This is account is charge off written off as a loss there should be no additional comments added except that it is still delinquent. XXXX XXXX  also stated to me during a recent phone that they have sold my account but they have not listed on my credit report who my account was sold to and they have not notified me that my account was sold.
Complaint sub-issue: Credit card company won't work with you while you're going through financial hardship

Inam making payments for 3years but rhey keeping on adding fradulent articles and even sheriff dept was reported and they told me that its okay and we got it but never stolped or investigated the matter. its a serious issue and i was told to consult your agency. I have good faith in you
Complaint sub-issue: Debt was paid

In early 2019 I had an issue with a sore hip and pinched nerve in my lower back. I had numerous Dr visits, tests etc within the XXXX XXXX XXXX in the XXXX are of Wisconsin. Two days prior to leaving on a vacation, I had a XXXX XXXX in my XXXX and due to the quick scheduling my insurance company had not yet approved the procedure prior to me having it. I paid for the procedure in full on the day of service. A week or so later my insurance company approved the procedure and issued a payment. I never received a refund of the payment I made to them. Subsequently I had some additional Dr visits and XXXX XXXX  appointments. I made copay payments at the time of each service. 

I later received a notice from a collection agency ( Americollect Inc of XXXX WI ) that I owed {$200.00}. I called the billing office at the hospital requesting a complete accounting of charges and payments for 2019 and never was provided them. I made this request 4 separate times each time being promised that the records would be sent. The final time I was told that they can't provide the information because the account was turned over to collections. 

The collection agency has also refused to provide the information I have requested. I don't know what else I can do. I have told them that I will pay it if they can provide a complete accounting as my records indicate that I have overpaid amounts owed and in fact due a refund.
Complaint sub-issue: No notice of investigation status/result

In addition to my pending case with CFPB ( CASE NUMBER : XXXX ), Equifax deleted my ENTIRE credit profile on XXXX XXXX, 2016 after I submitted a dispute regarding inaccurate information listed in my credit profile. Equifax subsequently removed all the information from my Equifax dispute profile to cover their tracks but, I have proof the credit file was deleted along with inquiries and inaccurate information was re-inserted without notification. 
Equifax is required by law to inform me within 5 days of reinsertion that they are adding anything to my credit report and since Equifax failed to notify me they broke the law. 
Equifax violated my rights under the FCRA SECTION 611 laws. 
I have proof of the removal on XXXX XXXX, 2016 and the reinsertion from Credit Karma as well as an updated credit file Equifax provided after my initial dispute in CASE NUMBER : XXXX instead of Equifax correcting my credit file they deleted the entire profile then in-served inaccurate information that has been detrimental to my credit and has caused me to be denied credit. 
I have attached the credit file from Equifax the shows the deletion and reinsertion of inaccurate information.
Complaint sub-issue: Personal information incorrect

The information reporting on my account is inaccurate, there are multiple addresses and names associated on my credit report that is inaccurate.
Complaint sub-issue: Frequent or repeated calls

A man called me I asked who it was he refused to tell me so I refused to identify my self. He said I have to I 'd myself. I told him if he did not I 'd himself to stop calling my phone. The man said they will keep calling no matter what I say or do. I hung up and looked the number up online it 's a company called agt. This is a debt collection company.
Complaint sub-issue: You never received your bill or did not know a payment was due

I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX - LATE PAYMENT WITH DIFFERENT BUREAUS - HOW IS THAT POSSIBLE? 

I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Complaint sub-issue: Debt is not yours

Debt reported by AFNI for XXXX was already disputed and removed on other reports. They are now trying to put this back on my credit report which is illegal.
Complaint sub-issue: Trouble with how payments are being handled

In XXXX XXXX I contacted the Dept. of Ed Ombudsman to make a complaint against XXXX XXXX as I continued to have issues with getting my loans consolidated and my repayment applications processed. I also received conflicting information from the customer services reps in attempts to get this resolved. I was contacted by a rep in XXXX ' escalation department and began working with her. 

In XXXX XXXX I submitted an application for a loan consolidation for two loans being services by XXXX to be transferred to XXXX XXXX as they service my other four student loans. At the same time I submitted a 2nd repayment application under the REPAYE option as the first one submitted in XXXX was erroneously rejected by XXXX XXXX Both the consolidation and the REPAYE application were processed and approved on XXXX/XXXX/XXXX and I received a letter indicating such. All 6 loans were consolidated under XXXX XXXX and my payment of {$260.00} was to begin on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I made a payment of {$260.00} to be applied prior to the first due date. Since then I have had to contact XXXX five times in the month of XXXX as they have misapplied my XXXX/XXXX/XXXX payment -- only applying it to XXXX loans and reporting the other 4 as delinquent. The escalation rep twice ensure me that she was making updates to the system that will fix it and it still has n't occurred. My loans are reportedly consolidated but XXXX is only applying payment to 2 of them and reporting the others as delinquent. They indicate all of these internal repayment reapplication requests that they 're making but it is still incorrect. This is affecting my credit as it 's being reported as such. Also, I have the right and the option of repaying my loans early and the payments should apply across all 6 consolidated loans. This is apparently discouraged by this loan servicer, and it creates huge issues every month.
Complaint sub-issue: Their investigation did not fix an error on your report

This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. 
I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there are still account that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ), as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX and Equifax shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any items of information contained in a my file at XXXX and Equifax are disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor, require the XXXX Credit Bureau to validate these accounts ( A ). I hope these disputed accounts are updated. 
XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, XXXX XXXX Date Opened : XX/XX/2019 Balance : {$2300.00}
Complaint sub-issue: Information belongs to someone else

I have XXXX items on my credit report that was n't opened by myself and I do n't have any knowledge of these account they were open during the time I was incararated. XXXX XXXX, XXXX XXXX and XXXX XXXX
Complaint sub-issue: Information belongs to someone else

It has been a battle going through this and I am submitting this complaint to delete the following fraudulent information from my file. The items I need deleted are listed in the ID THEFT REPORT. I am a victim of identity theft and did not make the charge nor accounts. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the Federal Trade Commission and I also have enclosed copies of the Federal Trade Commission 's Identity Theft Report. I offer my testimony herein that I have not authorized or given anyone access to my private and confidential records and certainly not the alleged information showing on my credit report. I therefore request that the Credit Bureaus immediately remove these information from my credit report with their firm pursuant of the FCRA Section 605b. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX Balance {$0.00} XXXX XXXX XXXX XXXX Balance {$760.00} XXXX XXXX XXXX XXXX XXXX Opened XXXX XXXX XXXX XXXX Balance {$0.00} XXXX XXXX XXXX XXXX Opened XXXX XXXX XXXX XXXX Balance {$0.00} XXXX XXXX XXXX Opened XXXX XXXX XXXX XXXX Balance {$300.00} XXXX XXXX XXXX XXXX Inquiry Date XX/XX/XXXX XXXX XXXX, XXXX XXXX Inquiry Date XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Inquiry Date XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Inquiry Date XX/XX/XXXX XXXX Inquiry XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Inquiry Date XXXX. XXXX, XXXX
Complaint sub-issue: Other problem getting your report or credit score

All three agencies are tortiously interfering with my financial matters. 

I have requested corrections via CFPB and directly to Equifax ; XXXX and XXXX All three refuse to send me hard copies of my reports, and XXXX access to them. 

Further, there are significant life safety issues which have been over proven to all three, that they refuse to comply with, leaving me at high risk of serious injury or death. 

Additionally, they all refuse to Add legittimate credit Records, and bluntly admit that their business model is for the benefit of " Member Credit lendors '' and not consumers '' I am absolutely furious. 

Even just this morning, I received an email from XXXX advising that a dispute was ready to View, but when I logged in to their link, they refuse to give me access and demand the very same ID documenti I have sent them no less than Four times.

Your lack of authority over them and their coky defiance is infuriating. 

I demand the above be rectified immediately and punitive action to be taken. I am spending similar communications to the FTC ; DOJ and AG XXXX XXXX XXXX directly.
Complaint sub-issue: Charged for a purchase or transfer you did not make with the card

It was brought to my attention that purchases were being made without my knowledge on my Direct Express card. I first discovered this on XX/XX/XXXX. ( I went back to XX/XX/XXXX and XX/XX/XXXX. ) I contacted Direct Express about the purchases that I wanted disputed. I then sent in the paperwork they requested. The outcome of the investigation was not in my favor, even though these were not purchases made by me. Next, I called Direct Express and requested my XXXX, XXXX, XXXX and XXXX XXXX monthly statements. Upon reviewing the statements, there were charges made in all XXXX  months again that I did not authorize. I was told I had to start another claim. I started the claim and sent the paperwork they requested only to be told once again, the charges were authorized by me. 
Next, I requested they send me monthly statements dating back from XX/XX/XXXX to XX/XX/XXXX in order to see when the charges started taking place. They sent them, I reviewed them. Come to find out, the charges started in XXXX or XX/XX/XXXX. ( please forgive me, I forgot, being I see this was a fight that was truly exhausting, and I was too outdone at this point ) Upon my discovery, I was told yet again, to start a claim, only to be told these charges were made by me, which in fact they were not. 
Today, Direct Express had the nerves to email me the paperwork I requested almost XXXX months ago showing how they investigated my claims and came up with their conclusion that I made these purchases and what was their determining factor. I had waved the white flag almost XXXX months ago, seeing it was a fight that I couldn't prove my innocence no matter what I do or say, only to have the bandage ripped off a healing wound. The nerve of the people.
Complaint sub-issue: Problem with fees

I have a Best Buy credit card and have recently started being charged a monthly {$35.00} fee for " Debt Protection '' Citi Bank claims a third party is charging me and they can not do anything. However, this is a massive issue on the Best Buy forums. I did not consistent to this and have had this card for over ten years and this just started showing up. I have lost over {$600.00} going back through my transactions. I want this fee terminated and my money refunded!
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information. As well as 15 U.S.C 1681b Permissible purposes of consumer reports. 

While checking my most recent credit report, I noticed credit inquiries that I did not authorize, made by the following companies : XXXX XXXX  Inquired on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I did not authorize anyone employed by these companies to make any inquiry and view my credit report.
Complaint sub-issue: Reporting company used your report improperly

Due to Equifax 's negligent security practices, my name, SSN, DOB, full addresses, credit card numbers, and driver 's license number have been stolen, and are now public data, opening me up to identity theft and putting me at great personal risk, inconvenience, and potential expense. This is a breach of not only my trust, but of 150 million people. I 've placed Initial Fraud alerts with each of the 3 bureaus.