Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Problem using a debit or ATM card

On XX/XX/2021 at XXXX central standard time I received a text message from phone # XXXX that said, exactly, We? ve had a request to change your WorldRemit account details, if it wasn? t you, contact us immediately so we can block the changes and keep you safe, than on the same date at XXXX central standard time from phone # XXXX I received a text message saying, Great news from WorldRemit. Your recipient has received XXXX ) reference number XXXX ). Thank you! Than on the same date at XXXX central standard time I received a text message from phone # XXXX, saying, Great news from WorldRemit. Your has received your transfer.. I did not open this text message to read rest of the message. 
I have never done any business, transfers, anything with WorldRemit, I go on line to check my checking account linked to my debit card and discovered 2 pending transactions both the same exact amount of {$90.00} each listed exactly as WorldRemit XXXX CO XXXX Y, then another one in the amount of XXXX listed exactly WorldRemit XXXX Co XXXX Y at which time I contacted my banks 800 number at XXXX central standard time on XX/XX/2021 to report the unauthorized charges in which the lady who I spoke to immediately canceled my debit card advising me to go to my nearest bank branch location when they open, Im unable to determine if they are open today XX/XX/2021 with the information provided for several branches stating they open at XXXX XXXX  but specifically stating, XXXX XXXX may effect these hours, I will call at least 3 branches after XXXX to check on weather or not they are open, if not I will be at my local branch Tuesday, XX/XX/2021 to fill out fraud paperwork as was advised with the lady I spoke to XX/XX/2021 on the 800 # on the back of my debit card. 
On XX/XX/2021 I received another text message at XXXX central standard time from phone # XXXX saying, XXXX XXXX your WorlRsmit transaction XXXX is pending due to the limits or your recipients mobile wallet. Kindly check your email for details. I have not received any emails in reference to anything remotely close to this WorldRemit not even in my spam/junk email. 
I have filled similar 2 separate reports with the XXXX XXXX XXXX Scam recovery spam tracker forms, the 1st report was for the 3 separate text messages within XXXX minutes of each other and the other report from the test I received on XX/XX/2021 at XXXX XXXX  central standard time. I took screenshots of everything for evidence for anyone who needs them obviously for only those are legitimate companies that combat these type fraudulent activities and my bank institutions.
Complaint sub-issue: Information belongs to someone else

According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.

I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed
Complaint sub-issue: Investigation took more than 30 days

I was taken advantage of due to malpractice while several laws are being broken under the FCRA by your company. This has caused me financial injury, this has caused me defamation of character, i can't apply for credit, i can't rent a home or purchase one.
Complaint sub-issue: Information belongs to someone else

victim of fraud renove all data on your company
Complaint sub-issue: Credit card company won't work with you while you're going through financial hardship

Last year at the start of the Pandemic we were placed on shelter in my State. That was in XX/XX/2020. I immediately called my credit card companies and submitted financial hardship. Everyone except Macys was happy to extend my payments out by a few months except. I was told by Macys that they had no such forbearance in place. This caused me to be late 30 days and reported in XXXX as a late payment. I have never been late in my account. I have already written letters to remove my late payment since it was covid related and I was denied.
Complaint sub-issue: Received bad information about my loan

My Complaint is not about the XXXX. My compliant is about NelNet and what happened before the default. As I review my statement on NelNet 's website, dated XXXX/XXXX/XXXX, it was showing my correct address. I know for a fact Nelnet had my phone number and email correct, as I have received both phone calls and emails from them. When I logged into NelNet today ( XXXX/XXXX/XXXX ) I found out that my loan was a {$0.00} balance. I then called the XXXX, who informed me that they had the following address and phone number, XXXX XXXX XXXX, XXXX, OH and phone number of XXXX. My loans were sent to the XXXX in default status. The woman at XXXX XXXX XXXX told me that I have XXXX to 90 days before I am assessed a penalty fee. I called on day XXXX. Had I not called today, l would have been charged a 25 % penalty fee for default, all because I could n't afford my payments. NelNet REFUSED to work with me, and they changed my contact information so that XXXX could not send me letters. NelNet updated my account with false information in regards to my address and phone number, with malicious intent. This caused the XXXX to not be able to contact me and work with me. I feel that NelNet needs to pay my entire student loan balance as I would have been charged over {$13000.00} in penalty fee for defaulting on this loan.
Complaint sub-issue: Account information incorrect

I have inquiries on my credit report and I dont have the card or object. Its a lot of inquiry auto loans on my credit report that I didnt make and I dont have a car that match these inquiries
Complaint sub-issue: Personal information incorrect

The credit bureaus refuse or fail to delete inaccurate personal information from my credit file. They are reporting a previous address or contact information belonging to my ex-spouse and is an address where I never lived, resided, or even walked inside.
Complaint sub-issue: Information belongs to someone else

To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$13000.00}.

I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) I am writing to request the method of verification for dispute initiated on XX/XX/XXXX and the subsequent response received on XX/XX/XXXX enclosed with this letter. 
In accordance with FCRA, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed. 
I would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, Section 616, and pursue legal action. 

-- CLOSED ACCOUNT 1. XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$13000.00} -This is not my account.
Complaint sub-issue: Was not notified of investigation status or results

On XX/XX/2020 I mailed a letter requesting an investigation about inaccurate accounts showing on my credit file. It has been 2 months and I still haven't received results of an investigation.
Complaint sub-issue: Public record information inaccurate

On XX/XX/XXXX I applied for an apartment complex and was denied due to a public record associated with my social security number. I was also able to obtain the courthouse name where the alleged judgment came from. The apartment complex also told me to contact CoreLogic about this matter. I immediately called the courthouse ( Justice of the Peace 42 located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX ) and asked them what credit bureaus they report to and what steps do they take to verify such information. The XXXX clerk told me that they do not and will never report public records to the credit bureau under any circumstances. Today, XX/XX/2020 I contacted CoreLogic Credo about my credit report. I spoke with a representative named XXXX. I told XXXX my concerns and that I needed to know where they obtained such information and what courthouse it came from. XXXX told me that they obtain this information from the court and I told her that is not true because they told me they never give public records information the credit reporting agencies. I told XXXX that I had been denied for an apartment by CoreLogic because of a judgment but my reports from XXXX  XXXX  and XXXX XXXX do not show a judgment. I have disputed this item and asked for validation and proof of this information attached to my social security number that CoreLogic is reporting. They have failed to provide me a copy of any viable evidence from the courthouse or the apartments in which the balance is allegedly owed named. I have previously requested their method of verification and they have not complied which is a violation of the Fair Credit Reporting act 611 ( a ) ( 7 ). Please validate this information Justice of the Peace 42 located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX.
Complaint sub-issue: Received bad information about my loan

I am requesting the XXXX % Formula to begin Rehabilitating my Student Loans. 
My Servicer EOS-CCA is not following the U.S. Department of Education Guidelines for determining my monthly payment. 
They are saying I have to take my Gross Income, rather than AGI, which is not correct. 
The XXXX % Formula clearly states : XXXX % of difference between Adjusted Gross Income ( AGI ) - XXXX % of Poverty Level for Family Size of XXXX ( my family size ). 
XXXX & ( XXXX estimated ) AGI = XXXX ( I provided XXXX IRS Form XXXX & XXXX Form XXXX ). 
XXXX Poverty Level Family of XXXX = XXXX ( www.federalregister.gov ) @ XXXX % = {$17000.00} Difference = - {$870.00} Minimum Payment = {$5.00} / mo. 
I have the right to Rehabilitate my Student Loan using the Department of Education XXXX % Formula and they are not following the law. 
Please advise what I can do to get my Loan Rehabilitation started when the Servicer ( EOS-CCA ) is not playing by the rules. 
Is there a CFPB, U.S. Department of Education email or contact that I can complain to or override the Servicer?
Complaint sub-issue: Their investigation did not fix an error on your report

I ask the XXXX XXXX XXXX EQUIFAX to investigate accounts on my credit report that where inaccurate. when the investigate was completed i find that there investigation was one sided and went against the FCRA when they didn't get my side or anybody that was at the transaction. Which is a violations of federal LAWS. i send in a affidavit address these concerns to all the violations i found on XXXX
Complaint sub-issue: Information belongs to someone else

I got these negative items from unknown companies to show up on my credit report.
Complaint sub-issue: Debt is not yours

Americollect Inc XXXX. XXXX XXXX XXXX, WI XXXX phone : XXXX amount {$55.00} amount {$440.00} XXXX XXXX. is a 3rd party debt collection company. Americollect sent me a validation notice to dispute their debt on XX/XX/XXXX2019 and I responded with a Validation Notice on XX/XX/2019 via certified return receipt. 
Americollect responded on XX/XX/XXXX2019 with verification of a medical debt from a different company that has never contacted me about this debt. As a result of Americollect 's validation tactics, they have violated my H.I.P.P.A rights. I responded to their statement on XX/XX/XXXX2019 with a Non-Negotiable, Notice Of Default, Opportunity to Cure Notice via certified return receipt allowing them 10 days to produce true and accurate information that I owed them anything. 
As a result. Americollect responded on XX/XX/XXXX2019 saying they have received, verified, and validated with the current bureau ( s ) and has responded to me. After reasonable investigation my dispute has been deemed frivolous or irrelevant. My credit score was damaged 100 points due to Americollect 's fraudulent activity. Americollect never validated the alleged debt and also violated my H.I.P.P.A. rights. I responded to Americollect on XX/XX/2019 via certified return receipt with a Cease and Desist any and all further action notice of intent to sue. 
Americollect should not get away with fraudulent claims especially when there is no contact that binds me to pay them.
Complaint sub-issue: Their investigation did not fix an error on your report

Attached are documents which show that several payments were made in the month of XXXX XXXX and XXXX. ) The reason for this dispute is in reference to wrongfully information reported on my credit report with XXXX, Equifax and XX/XX/XXXX The account stated below from XXXX XXXX is incorrectly reported as a late payment for the month of XXXX XXXX. This needs to be removed immediately as this is hurting my credit score significantly. All months were paid on time and never late. Please update this information on my credit file. 

Please make sure that my contact number is visible/ provided in the Personal Statement section of my credit file. Asking al creditors to contact me first before issuing credit. Due to my personal information being compromised.
Complaint sub-issue: Their investigation did not fix an error on your report

XXXX, Equifax or XXXX are neither complying with their own policies in a timely manner. 
I have made several attempts to contact via phone and mail and incorrect information is still being reported on my credit report. I have not received any information validating the information.
Complaint sub-issue: Their investigation did not fix an error on your report

I ordered a copy of my report in and I found out that credit reporting agencies still indicate my dispute of items in my credit report. As of todays date, Credit Bureaus have not responded to my dispute. According to the Fair Credit Reporting Act, the Credit Bureau must complete their investigation within 30 days. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Contacted your employer

Afni sent me a letter to my job instead of my personal address. Embarrassing me in front of my job and threatened that if I did not pay, they were going to suspend my license and registration. They sent me this letter XXXX months after the fact.
Complaint sub-issue: Deposits and withdrawals

I attempted to have money taken directly out of my checking account by using routing and account number for XXXX which I had more than requested, to make an online purchase, and the bank declined my charge. 

I then contacted the bank asking why it was declined and requested that my debit card limit be raised to XXXX so that I can complete a purchase of a sale item, and was told no. I questioned why I do not have access to the requested amount, even though my balance had more than what was being requested. I was told that I would have to speak a certain department requesting access to that much money, and their decision could take days. Which, would cause me to miss the sale and pay a higher price for the same item. 

I am not asking for credit line increase, I am asking to be able to use the funds that are showing available in my account and am being denied.
Complaint sub-issue: Account information incorrect

On XX/XX/2021, I placed a call to Equifax. I explained to the representative that I was challenging everything being reported on my consumer credit report and that I was not asking for verification or validation. I explained to the representative that I had previously disputed this information to no avail and that I was not provided all 5 things pursuant to federal law 15USC1692G, once validation is requested. As the original creditor, I do not validate the debts of the accounts being furnished. I stated to the representative that I was commanding immediate and permanent deletion of all negative accounts being furnished and that Equifax immediately and permanently stop reporting all negative accounts being furnished and to cease and desist any further communication with myself and any 3rd party debt collector for all purposes. I also explained to the representative that because of these invalidated alleged debts being shown, my XXXX children and me lives has been impeded and impacted and we have missed out on so many opportunities due to these accounts being furnished. I also stated to the representative that I have studied to show myself approved and I will use every legal mean to enforce my consumer rights under the FCRA. I never gave agencies permission to report anything to the credit reporting agency and I never gave Equifax consent pursuant to federal law 15USC1681b ( 2 ).
Complaint sub-issue: Funds not handled or disbursed as instructed

I was advised on XX/XX/XXXX my account was going to be closed and no debits or credits would be allowed. I received a letter to XX/XX/XXXX stating the same information. On XX/XX/XXXX, a direct deposit from a hardship withdrawal from my 401k was accepted in breach of the notice via phone and the letter received. I have demanded the funds be sent back to the sender as is stated in the letter. The bank refused to abide by my request.
Complaint sub-issue: Information belongs to someone else

I am concerned about the validity and accuracy of the recent investigation done by the credit bureaus..I requested for an investigation because the collection account XXXX XXXX   XXXX XXXX is not mine.. This is not my responsibility and credit bureaus failed to verify it..This error has affected my credit score tremendously
Complaint sub-issue: Their investigation did not fix an error on your report

On the XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I have disputed account : XXXX & XXXX  opened 1 investigation each both removed : " XXXX XXXX XXXX XXXX XXXX {$850.00} {$500.00} 170 % Revolving Negative XX/XX/XXXX '' as fraudulent along with supporting documents. 

Equifax performed 3 investigations and results account was verfiied. 

However, XXXX  & XXXX  performed 1 investigation and has removed account : " XXXX XXXX XXXX XXXX XXXX {$850.00} {$500.00} 170 % Revolving Negative XX/XX/XXXX ''
Complaint sub-issue: Problem with fees

1. On approximately XX/XX/2020, Complainant owed Citi Card {$4400.00}. Exhibit " A ''. 2. On approximately XX/XX/2020, XXXX paid Citi XXXX $ XXXX " B ''. 3. Leaving a current balance of {$2400.00}. Exhibits " A '' - '' B ''. 4. Total end activity between XX/XX/2020 - XX/XX/2020, equal {$470.00}. Exhibit " C ''. 5. Ending with a last statement balance of {$2800.00}. Exhibits " A '' - '' B ''. 6. Citi card felt the need to state falsely that a last statement balance : {$3300.00}. Exhibit " C ''. 7. Citi card added the total XX/XX/2020 - XX/XX/2020, equal {$470.00}. Exhibit " C ''. 8. Citi card falsely cooked the books, to reflect that the Complainant now owed {$3700.00}. Ex. " C ''. 9. When in reality the Complainant only owe {$2800.00}. Exhibits " A '' - '' B ''. 
Citi has fail at all times herein, to directly address the issues, but talks around said issue.
Complaint sub-issue: Account terms

I had closed my account with XXXX due to purchasing a home and moving addresses. XXXX stated over the phone that there was no balance to be paid and my account was in good standing. XXXX then opened up a new account unbeknownst to me, never sent me a bill and closed the account a few month later. According to the debt collection agency who purchased the fake debt, XXXX sent me a letter in XX/XX/XXXX to the old address that I had not lived at for months.
Complaint sub-issue: Public record information inaccurate

I have repeatedly sent Identity Theft Reports and Delete letters along with the 605B letter to XXXX, XXXX, and equifax, to remove account : XXXX XXXX XXXX under account number : XXXX.
Complaint sub-issue: Their investigation did not fix an error on your report

Equifax and XXXX  are incorrectly reporting an account where I am shown as an Authorized User on XXXX XXXX - partial account number XXXX. ( Please see page attached from my credit report. ) I have already called the bank and let them know that I never gave permission to be added as an Authorized User on this account. This incorrect reporting of me as an authorized user is harming my credit score and this line item needs to be removed from my credit report. I have contacted the bureaus to fix this issue however, I have not been successful.
Complaint sub-issue: Debt was result of identity theft

The account reporting on my XXXXredit score is " fraudulent '' and does not belong to me. I want this account " DELETED '' ASAP off of my credit score, or me and my attorney will take legal action.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act XXXX Account # XXXX XXXX XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions