Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Their investigation did not fix an error on your report

My issue or concerns are with Equifax and XXXX I have disputed information from both credit bureaus. I have followed the correct protocol for filing a dispute. I have written letter and filed online corespondents. And ultimately my results are still the same. In my letters I have asked that they provide me with physical documentation with my signature according to the FAIR TO THE FAIR CREDIT REPORTING ACT, SECTION 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify-through the physical verification of the original signed consumer contract any and all accounts you post on a credit report. Otherwise, anyone paying for reporting services could fax, mail or email in a account. Equifax has removed the bankruptcy chapter XXXX dismissed from my account serval times and then put it back after the 30 days investigation which makes my credit score plumbed. They are receiving this information from a third party call XXXX XXXX XXXX. Every time the bankruptcy is removed and put back on my credit reports it looks like a new trade line and makes my credit score plumbed. The other disputes I have with both Equifax and XXXX are with ( XXXX XXXX XXXX for {$740.00} AND XXXX XXXX XXXX  for XXXX both are showing up as charge off on my credit files. I HAVE NOT RECEIVED PHYSICAL VERIFICATIONS OF THE ORIGINAL SIGNED CONTRACTS FROM ANY OF MY DISPUTES. Therefore they should be permanently removed from both my XXXX and Equifax credit reports. I have been disputing this information since XX/XX/2017.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

On XX/XX/2020 and XXXX XXXX DT Credit pull from my credit report, on XXXX XXXX XXXX pull from my credit my credit report, and on XX/XX/2020 XXXX  XXXX XXXX pull my credit report all without my permission or intention to incur an inquiries on my credit report. I need this off because it is messing up my credit report for me to get a loan, credit card, and car.
Complaint sub-issue: Attempted to collect wrong amount

XXXX  deducts funds each month and is paid more than XXXX XXXX XXXX XXXX  over a 3 year period. Now suddenly Plaza Services LLC is trying to collect the entire paid Balance of XXXX
Complaint sub-issue: Investigation took more than 30 days

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- - ALL NAMES are NOT MINE -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - ( XXXX ) XXXX ( XXXX ) XXXX < -- -- ALL PHONE numbers are NOT MINE. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX < -- - ALL ADDRESSES are NOT MINE. 

XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Potentially Negative Status Account charged off. {$21000.00} written off. {$21000.00} past due as of XX/XX/XXXX. 
Account Type Business Card Balance {$21000.00} Date Opened XX/XX/XXXX Recent Payment - Original Creditor - Dispute XXXX XXXX XXXX Potentially Negative Status Account charged off. {$17000.00} written off. {$6800.00} past due as of XX/XX/XXXX. 
Account Type Credit Card Balance {$17000.00} Date Opened XX/XX/XXXX Recent Payment - Original Creditor - Dispute XXXX XXXX XXXX XXXX Potentially Negative Status Collection account. {$910.00} past due as of XX/XX/XXXX. 
Account Type Collection Balance {$910.00} Date Opened XX/XX/XXXX Recent Payment - Original Creditor APP XXXX Dispute XXXX XXXX Potentially Negative Status Open. {$380.00} past due as of XX/XX/XXXX. 
Account Type Education Balance {$11000.00} Date Opened XX/XX/XXXX Recent Payment - Original Creditor - Dispute < -- -- -- ALL ACCOUNTS LISTED are NOT MINE. FCRA violation. 45 days to settle, FTC violation by law
Complaint sub-issue: Their investigation did not fix an error on your report

I recently reviewed my credit profile and noticed inaccuracies and/or incomplete information, and accounts that are Un-Verified. According to the Fair Credit Reporting Act, Section 611 ( 5 ) ( A ) of the FCRA- you are required to promptly DELETE all information that is inaccurate, incomplete, or which can not be verified It is also my understanding that Under the FCRA 15 U.S.C. 1681i, every single one even each any or all of the unproven, non-compliant, incomplete, untrue, incorrect, and or unverified aspects of any alleged derogatory accounts must be promptly negated in its entirety or the alleged accounts are to be completely deleted. 
The FOLLOWING derogatory accounts allegations are either UNTRUE, UNVERIFIED, INCORRECT, INCOMPLETE, UNTIMELY, NOT MINE, NOT MY RESPONSIBILITY, or otherwise NOT PROVEN COMPLIANT to regulatory federal reporting laws and or standards and MUST be removed immediately. 

The company removed the account from my credit report and added it back as an open account without my consent or knowledge. I have disputed for inaccuracies and inconsistent reporting on my consumer report.
Complaint sub-issue: Reinserted previously deleted info

I filed several disputes with Equifax about a collection account with XXXX. XXXX XXXX agreed to delete the account from my credit file but Equifax has refused to delete. XXXX sent over XXXX XXXX request for deletion and nothing has been done but update the balance to XXXX. This was not the arrangement with XXXX. They agreed to delete so Equifax must follow and delete the collection account. This account was previous deleted and reinserted without me being notified
Complaint sub-issue: Account status incorrect

Paid in full account XXXX XXXX XXXX @ XX/XX/18. ( enclosed letter evidence {$0.00} balance ) Paid in full account XXXX XXXX @ XX/XX/2018. ( enclosed letter evidence {$0.00} balance ) My credit reports dont reflect the accounts in {$0.00} and change daily my score. One day reflect partial balance and two day after back to the original balance. I disputed many times to correct this problem.
Complaint sub-issue: Account information incorrect

On XX/XX/18 I received a notice from XXXX app that my Equaifax score droped from XXXX to XXXX. The allege cause for this drop was due to a high balance in my XXXX credit card account. According to the contract terms I have with XXXX service ; my due date is the XXXX of every month and they report to the CRA the XXXX of every month. On the XX/XX/2018 my account balance was XXXX. XXXX representative refuse to give me a copy of the requisition allegedly sent of XXXX nevertheless, Equaifax representatives told me it was not sent until XX/XX/2018 ( at the time balance had changed due to my usage ). My FCRA rights were violated by XXXX causing an adverse affect on my credit score.
Complaint sub-issue: Didn't receive enough information to verify debt

I was reviewing my consumer report when I noticed this collection from Americollect Inc. 
I don't know what this is for, therefore I sent a debt validation request on XX/XX/2020 and based on tracking it was received by Americollect Inc. on XX/XX/2020. I only received a statement however this still does not validate my request pursuant to15 USC 1692g.
Complaint sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Lexis Nexis is reporting that I filed XXXX claims with my insurance carrier between XXXX of 2018 and XXXX of 2018 ( a three-month window ). This information is false, inaccurate, and damaging, and has prevented me from being able to shop various insurance carriers to get competing rates for homeowners coverage. 

I attempted to reach a Lexis Nexis representative yesterday and today. I have navigated through numerous automated prompts and wasted significant time only to be unable to reach any live person or receive any information relevant to my current issue. I also emailed Lexis Nexis but the address to which I sent my inquiry does not appear relevant to the dispute at hand. 

The erroneous report should be corrected immediately.
Complaint sub-issue: Didn't receive enough information to verify debt

I am not liable for this debt with FLAGSHIP CREDIT ACCEP plus they did not provide me with the original application like I asked. 

Account No : XXXX Amount Disputed : XXXX
Complaint sub-issue: Not given enough info to verify debt

To Whom It May Concern, Sometime in XX/XX/XXXX there was a credit card issued in my name to my sister. Once I found out that there was a card in my name it was too late to close the account. Sometime in XX/XX/XXXX I had a judgement placed against me. I have written a total of four letters to Discover to resolve this matter. However, I have not received an answer in return. The card should not have been issued at all due to the XX/XX/XXXX CARD Act laws. By opening the account this put Discover in direct violation of the law. The CARD Act clearly states anyone under the age of XXXX must prove they have the means to pay for any debt that they accumulate or have a parental cosigner.My sister had neither, and did n't have my permission to act on my behalf. Discover would not have had any way to verify I had a way to pay for the card, because I was in college, and not working or receiving any substantial amounts of funds. I basically lived on whatever money my mother or other family sent to me. Also, my sister did not have my permission to act on my behalf. I would also like Discover to furnish any documents that have my signature or a signature with my name on it to me as soon as possible.
Complaint sub-issue: Personal information incorrect

Ive tried calling all three of the credit bureaus to update and correct my personal information only to get nowhere. It just feels like they do not care about the people anymore or care to help.
Complaint sub-issue: Personal information incorrect

I submitted a dispute with Equifax ( Confirmation # XXXX ) regarding my date of birth being incorrect on my consumer report. Equifax, without permission or under any legal grounds changed my XXXX from XX/XX/XXXX to XX/XX/XXXX. I have provided Equifax a government issued state driver 's license which shows my current address and XXXX. Equifax is refusing to correct this error, despite being provided with supporting documentation. This inaccurate information is prohibiting me from obtaining needed financing.
Complaint sub-issue: Investigation took too long

Two months ago, I asked XXXX to correct errors on my credit report. I sent them a letter on XX/XX/XXXX. I have not heard back from them yet.
Complaint sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Numerous phone calls, emails as well as certified mail sent to innovis, they refuse to remove fraudulent info off my report. Innovis also removed a XXXX XXXX XXXX account that was open and remained positive which I never disputed.ACCOUNT ENDING XXXXOPEN 2007!!!!! Why is innovis purposely trying to sabotage my credit report? 


all XXXX XXXX accounts are considered closed via innovis with charge off - all XXXX XXXX accounts open and positive and no positive reporting is reported XXXX XXXX  is open and positive, yet innovis reporting closed and negative with no positive months XXXX XXXX XXXX is being reported on legitimate credit report agencies as paid in good standing WITH ALL MONTHS REPORTED POSITIVE AND INNOVIS IS NOT I NEVER OPENED XXXX XXXX IT IS FRAUD XXXX IS NOT LATE FULLY PAID XXXX XXXX XXXX IS FRAUD NEVER MAINTAINED ACCOUNT I DO NOT USE XXXX XXXX IT IS FRAUD REMOVE XXXX XXXX XXXX is being reported I don't care if it says requests I can only see I HAVE A XXXX XXXX AND U R LETTING XXXX XXXX ALONG WITH XXXX XXXX   REMOVE IT XXXX XXXX Report # XXXX And XXXX Social sec XXXX - XXXX - XXXX
Complaint sub-issue: Old information reappears or never goes away

on XX/XX/XXXX i was a victim of a data breach involving XXXX. then agian in XX/XX/XXXX with XXXX XXXX   and equifax..letters, police reports and ftc idenity theft affidavits were submitted to all three major credit reporting agency.on XX/XX/XXXX. i recieved an update from XXXX showing the removable ( deletion ) of the fraudulent accounts, report number XXXX-XXXX-XXXX from XXXX. in XX/XX/XXXX equifax and XXXX placed the accounts back on my report dropping my credit score from XXXX to XXXX without authorization.this is a clear violation under the laws of the frca section 605 ... blocked information accompanied by a police report can not be re posted.agian the CRA failed to send me any verification from the furnishers.this is a violation according to title 15 u.s.c section 1692 ( b ) of the FDPCA dealing with communication with third parties, the only way a collection agency can communicate about ANY DEBT, 1.they must have a post judgment from a court of competent jurisdiction, or 2. prior consent from the consumer giving express consent rto a court of competent jurisdiction.this is a violation of the New York General business law sect.349- DECEPTIVE TRADE ACTS, section, 380s- identity theft, title 18 u.s.c 1028.also Title 15 U.S.C. 1632- Form of disclosure ( 2 ) Creditor to provide contracts to the bureau, as defined under title 18 U.S.C. section 1030- Access. the reporting agency did not follow laws under title 15 U.S.c. 1681s-2 ( a ) -Duty of Furnishers of information to provide Accurate Information.
Complaint sub-issue: Didn't receive enough information to verify debt

I didn't receive enough information to verify the debt. 

According to the Fair Credit Reporting Act, Section 609 ( a  ) ( 1 ) ( A ), you are required by federal law to verify through the physical verification of the original signed consumer contract-any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could mail, fax, email in a fraudulent account.
Complaint sub-issue: Received bad information about your loan

This date, XX/X/2017, I applied for a benefit offered by Nelnet. The benefit states I qualify for a 1 % reduction in interest as I have made 24* payments on time. I contacted Nelnet representative who denied the terms stipulated by NelNet. I am submitting comprehensive r3ecords kept by Nelnet and a copy of their policy for this issue.
Complaint sub-issue: Was not notified of investigation status or results

On XXXX I sent a letter regarding the unknown on my credit report. To this day over 60 days later I have not received a response yet. I feel like Im being extremely taken advantage of since my disputes ive been ignored. Section 611 a plainly stated that failure to investigate these items within 30 days will result in immediately removing those items from my credit report. It has now been over 60 days so they should be deleted promptly or I will have to file litigation due to the stress and harm youve caused me. My information has been impacted by the Equifax data breach and may have gotten into the hands of the wrong people.
Complaint sub-issue: Account terms

I have the same XXXX loans appearing as duplicates on my credit report. XXXX XXXX and then XXXX XXXX. XXXX XXXX report d these loans as late XX/XX/XXXX. Assigned my loans to XXXX and they too reported the same loans on XXXX/XXXXThese are the same XXXX loans same dates I was granted them. Same amounts. Same late dates. But rather than have the XXXX loans reflecting I have duplicates and they are XXXX items. The amounts of the loans are XXXX and XXXX. Just because they were later handled by XXXX does n't mean I have to have them duplicated. I need the duplicates deleted because this is an untrue reflection as each appears as a XXXX account I defaulted on when it should only be XXXX
Complaint sub-issue: Trouble using the card to spend money in a store or online

I have around {$23000.00} on my XXXX card which is what my social security XXXX money is sent to every month. My acct need verification to authenticate my acct. I spoke to XXXX and sent in my ID to validate. They sent an email stating they needed more documentation ( ie birth certificate and social security card ) I sent that in. Now they are saying I need to go into the XXXX XXXX. However no offices are open to the public so you must call. Upon calling they told me they dont validate acct for XXXX. I dont know how to get or access my money as I keep getting tan in circles. No one seems to be able to help and I need my XXXX money to live.
Complaint sub-issue: Trouble with how payments are being handled

My federal student loan repayment administrator, XXXX, has been overcharging me for the last three months by adding a charge labeled an " Additional Amount Requested '' ( which I am not requesting ) to the amount my bank account is auto-debited each month. 

Each month, my online XXXX account says my monthly payment is set, and the " additional amount requested '' field is set to {$0.00}. Then I get an email from XXXX that says I will be charged an " additional amount requested, '' bringing the total to be debited to $ 40-50 above my agreed upon direct debit per month. Images attached document this discrepancy for XX/XX/XXXX.

The specific inflated charges are : XX/XX/XXXX : Direct debit Monthly Installment Amount set to {$110.00} ; unauthorized " Additional Amount Requested '' charged : {$53.00} ; total charged on XX/XX/2019 : {$160.00} ( + {$54.00} from direct debit agreement ) XXXX : Direct debit Monthly Installment Amount set to {$110.00} ; unauthorized " Additional Amount Requested '' charged : {$53.00} ; total charged on XX/XX/2019 : {$160.00} ( + {$54.00} from direct debit agreement ) XX/XX/XXXX : Direct debit Monthly Installment Amount set to {$110.00} ; unauthorized " Additional Amount Requested '' to be charged, per email on XX/XX/19 : {$43.00} ; total XXXX said via email was to be charged on XX/XX/2019 : {$150.00} ( + {$44.00} from direct debit agreement ) ( XX/XX/XXXX XX/XX/19 direct debit payment suspended by XXXX phone representative ; one-time payment arranged instead ).

I have emailed and called XXXX to resolve this issue multiple times. In XX/XX/XXXX, I received the response below saying the issue would be fixed ( image attached ). Instead, I was overbilled another {$54.00} in XX/XX/XXXX, and the company did not respond to an email complaint. On XX/XX/XXXX, when I received an email notifying me that I would be overbilled another {$44.00}, I spoke to two customer service representatives by phone who were unable to tell me why I was being overcharged. A representative instead put my direct debit on suspension, meaning I lose the lower .25 % interest rate promised with direct debit.
Complaint sub-issue: Funds not received from closed account

I had a business checking account with US bank NA. On XX/XX/XXXX, I deposited a check of : {$260000.00}. On XX/XX/XXXX, I deposited another check of : {$26000.00}. On XX/XX/XXXX, I deposited another check of : {$360000.00}, the check of the {$360000.00} was returned as irregular signature because the issuer and signer of the check had XXXX  XXXX XXXX XXXX XXXX  which caused her signature to not be accurate. I have spoken to US bank severally about this and even the issuer of the check has spoken to them. The check of {$260000.00} and {$26000.00} cleared respectively but because the check of the {$360000.00} was returned, US bank decided to close my account. I was told the account would be closed by XX/XX/XXXX and a check would be mailed to me for the balance of the checks that cleared. XXXX XXXX, my business checking account was closed but the balance on my account was not mailed. I gave them a call back, I was told they they had instructed a branch manager by the name XXXX XXXX to issue me a check for the balance on the account before it was closed but I was informed the said branch manager was on vacation until XX/XX/XXXX. I went inside of the branch to meet the branch manager XXXX XXXX to inform her about the instructions I had heard from their Customer Compliance Department for her to issue me the check for the balance on my account before it was closed, she confirmed to me that she received the email but she did not have the authorization to issue me the check, I asked her what was going on, she told me their risk department had not released my funds and she hadnt heard from them. I waited for another week hoping to have information, but nothing. I kept calling XXXX XXXX to give me the direct number of the risk department but she said she couldnt and that she would follow up with them and asked me to keep calling her. Every time I call her back, she finds it hard to speak with me and she tells me she hasnt heard anything from the risk department. I asked her, why did you close my account if your review was not over? Now, I cant see my money and none of you is responding to me with information. Up until this moment, I keep calling them and no one seems to know what is going on and no one is answering my calls or questions. I need my money back to continue with my XXXX
Complaint sub-issue: Didn't receive enough information to verify debt

I have sent out validation letter asking them to validate al the information I asked for in my letter.They sent back a copy of a computer generated printout, that does not in no way abide in accordance with the fdpca. 

They will not properly validate the debt..
Complaint sub-issue: Their investigation did not fix an error on your report

When I investigated my credit report, I realized that some of the information was erroneous. The 3 credit bureaus are required to authenticate these items under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting items as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), please investigate the unverifiable items and update or correct them immediately : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Investigation took more than 30 days

This collections account has been negatively reporting on my credit profile for a while. Several FCRA violations, but have yet to remove this item. The account dispute has also been going on for longer than 30 days. As per FCRA ..... 

Under the Fair Credit Reporting Act, a credit reporting agency has to review and respond to every dispute it receives within 30 days. ... If the review isn't complete because, as commonly happens, a data furnisher doesn't get back to the credit bureau in time, the agency is obligated to remove the disputed record.
Complaint sub-issue: Account status incorrect

My loan terms was from XX/XX/XXXX-XX/XX/XXXX. When my account was paid off Im full the loan was reported as closed and dropped my credit score XXXX points
Complaint sub-issue: Personal information incorrect

I would like to request a security freeze placed on my Consumer Disclosure Report. I choose to opt-out of your disclosing future information until further notice including the C.L.U.E . 
Report and other furnished XXXX XXXX, XXXX XXXX, and XXXX inquires regarding all personal information. This security freeze request not only restricts credit bureaus and creditors, but also future potential employers until I lift this restriction. Under the Fair Credit Report Act, you are required to comply. My name is XXXX XXXX XXXX. My current address is XXXX XXXX XXXX XXXX, XXXX, OH XXXX. The following addresses are not mine please delete them : XXXX XXXX XXXX, XXXX, OH XXXX-XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX, XXXX, OH XXXX-XXXX XXXX XXXX XXXX, XXXX, OH XXXX-XXXX  XXXX XXXX XXXX, XXXX, OH XXXX-XXXX  XXXX XXXX XXXX, XXXX, OH XXXX-XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX-XXXX XXXX XXXX XXXX, XXXX, OH XXXX-XXXX  XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX, XXXX, OH XXXX I have attached a copy of my ID and SS for proof of address and Identity.