Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Transaction was not authorized

Hello Everyone, I am an international student at XXXX XXXX, XXXX. I want to bring up an incident that happened to me last month. On XXXX XX/XX/2022, a fraudulent money withdrawal transaction was done from my PNC Bank Account. The cash withdrawal slip made the withdrawal. At that time, I wasn't in XXXX ; I was in XXXX, Minnesota. There are no PNC Banks in Minnesota. The debit card was with me all the time when I was there. The day before the fraud, {$900.00} was deposited into my bank account. 

When I got the notification of the withdrawal, I immediately called customer support ; The representative told me that the signature on the withdrawal slip didn't match the signature associated with the account. And she also said that there is a policy in PNC that before taking out withdrawal, at least two ID verification proof is needed. The customer support asked me to wait for at least 1.5 months to 3 months. 

After returning to XXXX, I visited the bank for help ; the manager said that she couldn't do anything and asked me to wait for the period that customer support told me. 

Right now, I am only left with {$260.00} in my account, and my loan amount will not come to me until XX/XX/2022. 

I did a police complaint today, i.e., XXXX XX/XX/2022, about the same, and reported to the bank ; the manager again asked me to wait for the time frame and said we couldn't do anything for the complaint.

Also, she told me that the affidavit was sent to my mailbox, and I didn't respond, so they closed the incident. However, I have never received any testimony. The incident number for my case is XXXX. 

And today on XXXX XX/XX/2022, again a fraud transaction was done by someone to pay a discover card payment of {$1700.00}. I also reported a police complaint about the same today i.e. XXXX XX/XX/2022. I don't know what is happening with my account. 

I am a student and this is my loan amount. Right now the current balance of my account is- {$1400.00}. 

I am really very stressed by this. I am not able to concentrate on my studies also as almost {$2700.00} is not a small amount for me. I have to pay my bills and I have to get groceries to eat food. 

Please help me with the same.
Complaint sub-issue: Can't get other flexible options for repaying your loan

American Education Services on behalf of XXXX. 
Student loans debt XXXX Wont lower payments I filed Chapter XXXX Bankruptcy Company has hired XXXX XXXX XXXX to collect. 
Have asked company to speak to my lawyer regarding student loans and after sending the company multiple emails with third party release for attorney. Paperwork goes missing and they continue to say they have n't received documents.
Attorney has repeatedly asked for documents for the trust and how the loan was required through AES.
Complaint sub-issue: Reporting company used your report improperly

I did not authorize a credit pull from this company ( I've never even heard of this company ) and they're reporting an artificially low credit score by  over XXXX points lower than the reputable credit reporting agencies. 

One of the denial reasons for this report was " Distance between address and area code of phone '', while my address is exclusively within the boundaries of the area code that I carry. 

When attempting to access my report and subsequently freeze, the company is requesting copies of drivers ' license and social security card, which I will NOT provide to them, as they seem like an illegitimate company that was utilized by XXXX for improper credit denial.
Complaint sub-issue: Transaction was not authorized

My phone and purse with my ID and social security card was stolen I had just received my income taxes and they sent it through credit karma all my account info was in my phone when this happened on the XXXX of XXXX I immediately called credit karma and told them my phone and purse wallet was stolen to close the account I then asked them the last transaction and at that time there had been no unauthorized transactions made yet all my money was still there {$6800.00} about so that was good news and made me feel a little better knowing they didnt spend my money because that was all the money I had to get a place for me and my son because we just lost our house that day anyways the next day I was able to get into my phone log to see who they were calling and I saw this XXXX  number on there multiple times like 10 calls made back and forth so I called it and it was the fraud department to credit karma I then found out they let them back into my account and was calling my phone which they acted like me and authorized all the transactions they were making I tell the fraud department what was going on that they should of never authorized any transactions because I told credit karma to close the account and send me a check well the people who stolen my phone changed my whole account to there phone number there email so credit karma would not let me access my account without verifying who I was so I sent them a picture of my ID I had on my computer and my social security card with a picture of myself holding the time and date with my social security number but that wasnt good enough I had to send the back of my ID which was stolen with everything else and I was waiting for my new ID in the mail which was going to take 7 to 14 business days but they wouldnt let me access my own account until then so that whole time Im telling them to close the account send me a check this was all the money I have for a place to live now me and my son are on the streets they were still letting these thieves spend all my money credit karma even hung up on me a couple times cuz I was going back and forth with them crying wondering why there doing this to me the minute I called and told them to close the account that all my stuff have been stolen to just send a check why would they let these thieves back in my account it does not make sense there phone calls are all recorded and every store or atm or however they pulled money off my account should have cameras and its obviously not me I made a police report and everything and credit karma still denied my disputes when I have waited way over however days they said it took to get my money back and the whole time me and my son are XXXX have no where to go no money for food because credit karma let someone else spend my money this is not right
Complaint sub-issue: Was not notified of investigation status or results

I am very upset with this issue. I sent a letter to the credit bureau on XX/XX/2021 regarding inaccurate account which is the XXXX XXXX XXXX on my report. It is now 35 days and I have not received a repsonse. I did my research and I am for sure that the credit bureaus have 30 days to reply back and they have not. I know that failure to respond is grounds for immediate removal.
Complaint sub-issue: Debt was result of identity theft

CBNA/CITI Best Buy credit card account Citibank , N.A . Office of the President XXXX. XXXX  XXXX XXXX XXXX, SD XXXX XXXX XXXX XXXX - XXXX XXXX, SD ( XXXX ) XXXX I am writing to dispute a fraudulent charge on my account in the amount of {$1600.00} I am a victim of identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R. 226.13. See also 12 C.F.R. 226.12 ( b ). 

The only current CBNA account card I have that's in good standings ending in XXXX, I never authorized a second account do not own any other CBNA account and the account being reported in collections as of XX/XX/2020 on my credit report is not mine and when I called they were unaware of where this account came from. Please investigate this matter and correct the reporting error and remove this account as soon as possible.
Complaint sub-issue: Information belongs to someone else

I HAVE REVIEWED MY CREDIT REPORT AND FOUND SOME INACCURATE ACCOUNTS AND ENTRIES IDENTIFIED AS INQUIRIES THAT WAS PLACED ON MY CREDIT WITHOUT MY KNOWLEDGE. THESE NEGATIVE ACCOUNTS AND INQUIRIES HAVE CAUSED A GREAT DEED OF HARDSHIP ON MY CREDIT. IT IS SO UNFAIR TO ME BECAUSE I FEEL LIKE I'M IN THIS SITUATION BECAUSE OF SOMEONE ELSE 'S SELFISH WAYS AND I HAVE NO OTHER CHOICE BUT TO SUFFER THE CONSEQUENCES. 
I'M ASKING THAT YOU PLEASE RE-INVESTIGATE THE ACCOUNTS AND INQUIRIES AND HAVE THEM REMOVED OFF MY CREDIT AS SOON AS POSSIBLE. PLEASE DO KEEP IN MIND THAT THE ACCOUNTS AND INQUIRIES DOES NOT BELONG TO ME AND DOES NOT RELATE TO ANY TRANSACTIONS MADE BY ME.
Complaint sub-issue: Account information incorrect

X/XX/2017 Customer Service - General Inquiries | Dispute Department XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Dear Sir or Madam, I am writing to you today to explain an incident that occurred on my account regarding the statement dated XXXX XXXX 2017. As noted, my payment was delinquent in excess of 60 days. In XX/XX/XXXX, I paid the account in full, but due to Discovers inaccurate payoff amount, the account remained with an outstanding balance. Thus, I assumed my payments were being made in a satisfactory manner even though they were not. Discover reported Late Payment delinquency to the credit bureaus, and decided that it was not their fault. We think otherwise as it is Discover 's error that caused this issue.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX XXXX Account # XXXX, has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
Complaint sub-issue: Information belongs to someone else

I have multiple unauthorized inquiries on my Equifax credit report. I have attempted, telephonically to get Equifax to investigate these inquiries and requested them to be removed. I did not authorize the following inquiries : XXXX XXXX XX/XX/XXXX and XX/XX/XXXX XXXX XXXX  XXXX, XXXX A XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX  XX/XX/XXXX XXXX XXXX XX/XX/XXXX I have also attemptrd to reach out to these companies ( per Equifax 's advise ) and wad rerouted back to Equifax by these companies. I am requesting that these inquiries be removed.
Complaint sub-issue: Information belongs to someone else

It has been drawn out into the open that you are not hindering records when I sent a copy of the FTC report. Since it is a necessity by regulation 605b of the FCRA I'm sending this Complaint to assist with laying out a lawful response. In the event that you decide to not obstruct the accompanying things recorded beneath which are answering erroneously because of fraud, I will hand my archives over to my lawyer to begin a legitimate activity. It's my goal to not seek after any legitimate activity so if it's not too much trouble, comply with the law. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXXXX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX BANK XXXX XX/XX/XXXX
Complaint sub-issue: Credit inquiries on your report that you don't recognize

XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, GA XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX, GA XXXX XX/XX/2021 RE : Request for Investigation of Unauthorized Inquiry To Whom It May Concern, I checked my personal credit report, which I acquired from your organization and I noticed that this unauthorized inquiry had been made : Identity Theft XXXX  Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX  Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX XXXX Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX  Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX XXXX XXXX Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX  Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX  Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX  Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX Date of inquiry : XX/XX/2021 Please correct/update this inaccurate information on my credit report. 
Identity Theft XXXX
Complaint sub-issue: Transaction was not authorized

On XX/XX/2022, I wrote a letter to Lendumo, XXXX XXXX XXXX, and revoked authorization to my XXXX XXXXXXXX account, and I placed a stop payment with my bank on XX/XX/2022. Lendumo ignored the letter and went into my account under a different name, after I revoked Authorization. The payment posted to my account today and I have now filed a dispute with my bank. Thank you for your time.
Complaint sub-issue: Reporting company used your report improperly

On XX/XX/18 I wrote to Equifax asking for them to permanently remove an extended fraud alert they received from XXXX which I did not ask to have be added to my credit reports. Equifax received my letter for request to remove the extended fraud alert via certified return receipt on XX/XX/18. I ordered my Equifax credit report today XX/XX/18 and the fraud alert is still on my credit report. Equifax has failed comply with removing the fraud alert from my credit file. Equifax recived copies of my drivers license, social security card and proof of residence along with the letter for the removal of the fraud alert. I have yet to receive any correspondence from Equifax.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I would like to dispute unauthorized inquiries on my credit report. I retrieved a copy of my credit report and discovered an inquiries that I have no knowledge of. 
Because I did not apply for credits, I have also reached out asking that they remove the inquiry from my credit profile. 

Please start an investigation.
Complaint sub-issue: No notice of investigation status/result

I am filing this dispute against Equifax for violating [ 15 U.S. Code 1681i ( a ) ( 7 ) ]. This is the is the section of the Fair Credit Reporting Act ( FCRA ) that mandates that Equifax must respond within XXXX days to a consumers request for information on the procedures they used to determine the accuracy and completeness of the information they relied on to verify items disputed by a consumer. 

So to explain the back story a little, I did dispute items in my credit file. Equifax did provide a timely response letting me know that they " verified '' the disputed items. Upon receiving the letter from them that said the items were verified, I sent another letter to Equifax requesting information on the procedures they used to determine the accuracy and completeness of the information used to verify items I disputed. I have certified mail documentation evidencing that Equifax received that request on XXXX XXXX, 2015. 

Equifax subsequently sent me a response and a credit file dated XXXX XXXX, 2015, confirmation # XXXX. I received that on XXXX XXXX, 2015. Not only was that letter received AFTER the XXXX day maximum requirement, that that letter did NOT provide me with any of the information used to verify the items in my credit file that I disputed as I requested. Instead, in that letter Equifax stated the " Below are the results of your reinvestigation request and, as applicable, any revisions of your credit report. '' In other words, all they really did is again tell me that the items were verified. It appears to me that my request for the documentation used to verify the disputed items was totally disregarded. This obviously is a direct violation of the part of the FCRA that mandates that they must provide documentation used to verify items disputed, if requested by the consumer. 

I have been well within my rights to dispute items on my Equifax credit report and request documentation used to verify the items disputed. In good faith, I expected Equifax to respond by providing me with that documentation so I could better understand what is being reported and why in addition to the fact that the FCRA requires them to do so and in a timely manner. Equifax has failed to do that to this day. This is completely not fair to me and I am sure the CFPB also expects Equifax to comply with ALL applicable laws in dealing with my dispute and others. Clearly, Equifax has failed to comply with [ 15 U.S. Code 1681i ( a ) ( 7 ) ] in my case and they should be held accountable for that.
Complaint sub-issue: Didn't receive enough information to verify debt

XXXX and XXXX response is the same and does not resolve anything. You placed it on my credit so you are responsible for the dispute/removal. This is a dirty tactic and placing the blame to the credit bureaus when it is your responsibility to ensure items are taken care of properly since you did this without notifying me. The CFPB needs to do a full investigation into this practice.
Complaint sub-issue: Information belongs to someone else

On my 3 Credit reports from, XXXX, XXXX, and XXXX there are 2 closed ( charged off ) accounts that I believe were opened fraudulently in XXXX, 2016 by XXXX XXXX, and also in XXXX, 2016 by Macy 's. I know these were not opened by me because I was still in high school and didn't know about credit until my recent years. I've spent the past year disputing these accounts as fraudulent and haven't had any response from either creditor. These fraudulent negative accounts are stopping me from proceeding to my next steps in life and are hurting my credit score very bad, I would appreciate any help I could get. 

Thank you.
Complaint sub-issue: Don't agree with the fees charged

I work for XXXX XXXX as a XXXX XXXX. I have been employed there for 13 years. I have been paying on a XXXX degree for 5 years. I received information through a work email that I may qualify for a loan forgiveness program through the Federal government. I applied and was accepted. Before my first payment was due I received another email that stated I applied for the wrong program and to reapply for one based on income. I did so and was accepted. I only had a small payment due on the original transfer as the whole payment had not been figured out yet. My first payment through the University of XXXX  ( Fedloan.gov ) site was {$340.00}. I immediately called the company and spoke to customer service and told them that my original payments were only {$310.00} prior to any transfers at 6.8 % interest why did my " loan forgiveness '' payments go up? I was told that my problem would be referred to their account problem department. I never received any correspondence. The next month my payment remained at {$340.00}. I called again and was told that they do see my prior request and would request again. Now my 3rd payment is still {$340.00}. I emailed The University of XXXX  complaint department personally 3 weeks ago with no response. I sent a second email one week ago stating my dismay and fear that this company is fraudulent. I still have no response. I also have complained at the first three requests that I also have never received any disclosure paperwork.
Complaint sub-issue: Information belongs to someone else

I was trying to trade my vehicle in for a newer model and I was told from my salesmen that I could not make any trade. I asked why and he gave me no explanation. I pulled my credit to myself on XXXX  XXXX and there are many unknown, suspicious items I am not familiar with and many inquiries made under my name. I believe someone has stolen my identity and I need these things deleted from my credit report immediately. I have already taken action to prevent anyone else from trying to open anything else under my name. 

XXXX XXXX {$0.00} XXXX XXXX  XXXX {$18000.00} XXXX  XXXX {$0.00} XXXX XXXX XXXX {$0.00} XXXX XXXX XXXX XXXX {$1100.00}
Complaint sub-issue: Their investigation did not fix an error on your report

On XX/XX/XXXX a fraudulent account was opened in my name with XXXX. I contacted XXXX to start an investigation immediately and it was completed in XXXX. XXXX sent a request to Equifax to have the account removed and they did not remove it. I called XXXX again on XX/XX/XXXX and a second request was sent to Equifax to have this fraudulent account removed. It has now been almost 90 days past the second request and Equifax has not removed the fraudulent off my account. I have sent in letters with the document from XXXX stating the account was fraudulent along with documentation and nothing has been done.
Complaint sub-issue: Banking errors

XX/XX/XXXX : Deposited {$560.00} into TCF ATM machine at their XXXX XXXX location ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, IL XXXX ). ATM machine asked if I can confirm amount of {$100.00} is correct. I rejected amount and asked teller at bank to investigate why the machine is incorrectly reading amount deposited. Teller opens machine and pulls out three crumpled {$100.00} bill notes that were jammed in  machine. I deposit remaining cash I did not deposit in machine and crumpled {$100.00} bills into checking account with teller and submit claim for remaining {$260.00} missing. 

XX/XX/XXXX : Call TCF customer service as no update for claim was received and was subsequently told claim was rejected. I visit same branch and inquire the same teller from before why claim was rejected. Teller says the machine gets balanced weekly and only {$100.00} in surplus was found so claim of {$260.00} was rejected. I submit another claim asking teller to add a note to investigate through the bank 's cameras both for the time when I deposited funds and when the employee ( s )  who balanced the ATM had withdrawn the machine 's funds. 

XX/XX/XXXX : Call TCF customer service and was told claim was rejected again. Visit TCF branch and same teller who now claims that the machine showed a {$0.00} balance for that week and the previously mentioned {$100.00} surplus was from another customer 's deposit. Bank refuses to show footage and in the claim 's notes, there was no investigation into the employee ( s ) who balanced the ATM.
Complaint sub-issue: Problem getting a working replacement card

I called on or around XX/XX/2019 to close out my BestBuy credit card. I did not authorize the closing out of the account. 
I wanted to get a replacement card. Instead my entire account was cancelled. When I called to ask them to send me a new card I was told they would have to replay the recording of the original phone conversation. I made a follow up call after 7 days. When I spoke with them I was told they couldnt pull the original call and therefore would not reinstate my account. This leaves me with no option but to reach out for the help of CFPB.
Complaint sub-issue: Their investigation did not fix an error on your report

I have recently received a copy of my credit report..The report had an account listed from that are not mine. I disputed the account with the credit bureau as " not late '' but it recently came back as verified..The 30 days late payment is not correct and yet you could not substantiate its representation..You have provided information while knowing or having reasonable cause to believe that the information credit bureaus have provided was inaccurate. This is why I am filing this complaint, step up CFPB and reverse the late payments on XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX