Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Reporting company used your report improperly

I have been disputing this account for over a year and nothing has been resolved. PER 17 CFR 248.7 by law Preferred lease informed me this was a no credit check application. Preferred lease, XXXX, XXXX  and XXXX were suppose to have sent me an opted out letter before putting any information on my consumer report, and they never did .They have been reporting fraudulent information on my consumer report I have sent in police reports and ftc reports and they continue to report illegally to my consumer report. Due to the privacy act of 1974 it is very illegal to obtain my information without notifying me first, I have no knowledge of this account i have no knowledge of who these person are. I have never given this company my information and the way my information was obtain is a privacy act of 1974 concern. Per this federal law 17 CFR 248.7 I am opting out of this company reporting information to my consumer report. Preferred Lease is committing 18 USC 1028 A aggravated identity theft. I do not want my information in their system due to the privacy act of 1974. According to 15 USC 1681C-2 They have 4 days by law to remove thier information from my consumer report I have sent them an opted out letter at this point on both companies it is now willful noncompliance 15 USC 1681n .
Complaint sub-issue: Debt is not yours

XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XX/XX/XXXX XXXX Discover Bank XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX Hello XXXX please provide me with the debt validation that includes the original contract. I have yet to receive any form of the original contract. Per XXXXXXXX XXXX XXXXXXXX you have willfully and non-negligently complying with the federal law by reporting inaccurate and invalidated information. Per XXXX XXXX XXXXXXXX ( f ) this is an act of unfair and deceptive practices by failing to provide and honor my demand. 
You have 30 days to respond to this issue. It has surpassed XXXX days and I still have yet to receive proper validation of this debt. Please provide me with the XXXX XXXX XXXX insurance number to proceed with this litigation process. I demand immediate deletion of this account. 


Discover Bank XXXX This account is inaccurate
Complaint sub-issue: Trouble using the card to spend money in a store or online

XXXX ( I believe operated by US Bank ) is completely shirking its responsibility.

1. I can not activate the card online. the system tells me to call the phone number.

2. I call the number and ( after a 60 minute wait ) I am told that I can not be helped until the card is registered online. I try day after day and still nothing.

3. The sticker on the card states that the card can be used in stores without being registered online. But the card was declined.

No way of accessing the funds on the card. I have the receipt from the market it was purchased
Complaint sub-issue: Information belongs to someone else

According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify -through the physical verification of the original signed consumer contract -any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts. These account are XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX XXXX and XXXX XXXX.
Complaint sub-issue: Information belongs to someone else

I pulled my credit to myself because I was alerted by my social security card getting stolen and I see a list of derogatory items that are not mine including a bankruptcies. These accounts are fraudulent and need to be deleted. Please remove these unknown accounts from my name. My identity has been compromised and this information on my report is very incorrect. 

CHAPTERXXXXBANKRUPTCYDISCHARGED XXXX XXXX XXXX {$3400.00} XXXX XXXX {$32000.00} XXXX XXXX {$350.00} EQUIFAXD XXXX {$360.00} XXXX  XXXX {$830.00} XXXX XXXX {$1000.00}
Complaint sub-issue: Didn't receive notice of right to dispute

After watching an infomercial on TV about credit and how it is important to check it regularly, I decided to check mine even though I rarely use it. I discovered an unknown account on my credit from a company called Enhanced RecoveryXXXX it says its for XXXX. I have had XXXX XXXX XXXX for the past 10 years and I have never had an account with XXXX. I don't know where they- Enhanced Recovery get their data from but this is far from the truth!! I have also loved at my address for 10 years and I have never received a notice or call from them. I feel like my rights have been violated. I have sent them a dispute notice and I have yet to hear back. I know the pandemic has slowed things down a bit- I get it- but the account should have never been placed on my credit in the first place. 

ENHANCE RECOVERY ACCOUNT XXXX
Complaint sub-issue: Information belongs to someone else

fraudulent accounts 1. XXXX XXXX/XXXX XXXX ( XXXX XXXX , XXXX XXXX Is the issuer ) Balance : {$14000.00} Acct # XXXX XX/XX/XXXX Open date : XX/XX/XXXX 2.  XXXX CARD SERVICES ( XXXX XXXX Credit Card ) Balance : {$13000.00} Acct # XXXX Open date : XX/XX/XXXX 3. XXXX/XXXX XXXX ( XXXX is the issuer ) Balance : {$6000.00} Acct # XXXX Open date : XXXX XXXX XXXX. XXXX/XXXX XXXX ( XXXX is the issuer ) Balance : {$780.00} Acct # XXXX XX/XX/XXXX XXXX. XXXX XXXX/XXXX-Credit Card ( Issued by XXXX ) Balance : {$5800.00} Acct # XXXX DXX/XX/XXXX
Complaint sub-issue: Indicated you were committing crime by not paying debt

XXXX Never got invoiced by the company send to collections agency and apparently owe {$8900.00} & XXXX never asked to get medical help or attention and believe this is scam since never recieved invoice till now
Complaint sub-issue: Their investigation did not fix an error on your report

this account was included in my affidavit mailed to the credit reporting agency as well as the debt collector. XXXX has refused to respond to my request and continues to report identity theft information to Equifax, Equifax has reported that an investigation has been done but has not mailed me any documents to prove that with dates or phone number and contact information. I am asking that that CFPB require Equifax to complete its investigation with XXXX XXXXt XXXX accordingly thank you
Complaint sub-issue: Problem with personal statement of dispute

I have been trying to rectify this problem for quite some time. 

I have been in contact with XXXX. Also, the United States bankruptcy court district of XXXX, New Jersey. Every time I follow a credit dispute with the credit bureaus I received information that the dispute has been verified. I've also asked how they verify the information and they never get back to me with it. I was told XXXX is the furnisher of information regarding bankruptcies. And they stated to me they have nothing in their database showing the bankruptcy for me. 

Reference Number XXXX Court US BKPT CT NJ XXXX Reference Number XXXX Court US BKPT CT NJ XXXX Reference Number XXXX Court US BKPT CT NJ XXXX Reference Number XXXX Court US BKPT CT NJ XXXX Reference Number XXXX Court US BKPT CT NJ XXXX
Complaint sub-issue: Debt was result of identity theft

I contact this company to find out that they are reporting against my credit for a check cashed with them from a company that Ive never worked for. Ive never cashed a check with them. They are still reporting against my credit and I want them to stop because it was not me.
Complaint sub-issue: Account status incorrect

Pursuant to 15 USC 1681 ( a ) ( 4 ) This is an alledged debt. This action was unfair in reporting this erroneous information without first consulting with me the consumer. There is no proof that this transaction even took place. The decision were made impartial because the XXXX XXXX allowed information to be reported while only hearing one side of the story. Also this process infringed upon my right to privacy by having a conversation about me with a third party and reporting this information as results of that third party.
Complaint sub-issue: Problem making or receiving payments

I have an account with XXXX for several years now and PNC has changed their policy which prevents me from transferring money to my XXXX account. I don't believe this to be fair since they haven't offer any type of solution
Complaint sub-issue: Information belongs to someone else

I never open this account in my name never heard of this account in my name I check my credit report seen this company on my credit and that's why I came here to report it never or heard of this account anyone can open an account in your name without knowing and I ask that this account be removed from my credit I don't have any knowledge of this account...
Complaint sub-issue: Personal information

I never resided at XXXX ever and I believe that I requested that the address be removed and it still appears on my report
Complaint sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

My tax lien was released in XXXX, I attached proof. 

XXXX and XXXX deleted this Public Record from files. 

I contacted Equifax several times trying to dispute this record, they simply ignore it.
Complaint sub-issue: Attempted to collect wrong amount

After 11/2 of years ( XX/XX/XXXX ), I did n't know about endorsement and I decided to take over the XXXX XXXX here in US. I paid cash as I go {$17000.00} because of non-, matriculate. I had an emergency about my kids back home that I have to quit school to work longer hours for family matters. After 3 years of my children arrivals in the US, I always wanted to upgrade my XXXX XXXX and I did started but suddenly on XX/XX/XXXX I started to received annoyed phone calls 7 days a week and letters from multiples debt collector agencies to collect loan payment for XXXX for the past of 5 years. They stopped harassed me finally for a while when I told them that I reported them to the consumers affairs. On XX/XX/XXXX, I could n't perform the jobs I used to do and I decided to go back again for XXXX XXXX. Since on my teen age I have a passion for beauty, health care and singing. I did applied on line for financial aid and I paid {$7500.00} for the application and they send me a report therefore when I go to the school to register for the program, the financial aid secretary have to re apply for the financial Aid and I had told that I had a grant and Pell grant.. Unfortunately, On XX/XX/XXXX I received a negative report account using my personal information as the account number from Great Lakes debt collector agencies of {$950000.00}. The programs at that time was {$10000.00} plus the kit fees was {$60000.00} plus {$10000.00} for a total {$11000.00} that I paid my kit 's fee and the registration fee. I have a grant of {$5600.00} as I had been told I also had a Pell grant that I did n't know the amount. And when I tried to find out of this early debt collection and why the Great Lakes international borrower debt collection back on XX/XX/XXXX using my personal identification instead of a loan account, the director of the school and the financial aid secretary after each one referred me to an another, each one replied that they do not have any idea but they will investigate. Therefore I never know about the Pell grant amount because I always wanted to know about why I had been treated unfairly and I did believed they fraud me to collect the previous untruthful and unlawful debt from XX/XX/XXXX wrongfully otherwise I will have a loan account assigned. After I talked to them and have update from me then there is an account and the number is XXXX I did contacted this international agency and set a monthly payment until I determined that was unfair as I promised. It was n't a discussion but I was investigated the debt. my last name was misspell, personal identification reported as account #, multiply different address agencies and names so that prove it may be an untruth account. therefore I wanted this account be investigated and delete accordingly. XX/XX/XXXX this account was paid in full and XXXX balance from credit bureau agencies. I declared and demand justice from unlawful activities. Please feel free to investigate
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act : XXXX XXXX Account # XXXX {$450.00}, Has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Complaint sub-issue: Information belongs to someone else

I have been trying to get the credit bureaus to validate these inquiries as I don't recognize any of them. I have requested by certified for the bureaus to send me signed documents from me authorized these inquiries. All I get is " updated/ Factual '' as a result of their investigation. What does this means? This is not evidence or proof. Please have them delete these unauthorized inquiries. 

XXXX XXXX XXXX XX/XX/2021 XXXX XX/XX/2021 XXXX XXXX XXXX XX/XX/2021 XXXX XXXX XXXX XX/XX/2021 XXXX XX/XX/2021 XX/XX/XXXX
Complaint sub-issue: Funds not handled or disbursed as instructed

I walked inside US Bank and spoke with the banking employee about opening a business checking account. I opened it with her and supplied the code for the {$300.00} bonus being offered. You had to make {$3000.00} in new deposits and keep the account open for 90 days to qualify. I deposited {$100.00} that day and ACHed the remaining {$2900.00} within the 30 days just as the employee instructed. I received an e-mail from US Bank saying I didn't qualify.??? Other people/businesses that I've been in contact with have received their bonuses with similar deposits.
Complaint sub-issue: Problem with customer service

My loan is under investigation supposedly at AES fraud department. They have not responded accordingly at this time and are demanding payment impacted my credit with negative reporting. My promissory note was forged false certified.
Complaint sub-issue: Account status incorrect

The account is with XXXX XXXX XXXX XXXX and it shows that I was late in XX/XX/2017. My loan was actually in deferment. I recently checked my credit due to wanting to purchase a home in the near future and discovered this negative remark on my report. This negative remark lowered my FICA score by more than 50 points.
Complaint sub-issue: Not given enough info to verify debt

There is a collection listed on my credit file for {$170.00} which is unknown to me and has changed collection offices several times I request validation. Please help me
Complaint sub-issue: Reporting company used your report improperly

XXXX reverse late payment fee for late payment of XX/XX/2021, I explain to XXXX  this is an app issue and my bank account was disconnected and thats the reason for the late payment.. according to 15 USC 1681 602A states I have the right to privacy 15 USC 1681 section 604A it also states a consumer reporting agency can not Furnish account without my written instructions 15 USC 1666A a creditor may not treat a payment on accounts under an open end consumer credit plan as late for any purpose. Attach is the email stating they reverse my late payment fee as well also on XXXX its being reported as XX/XX/2021 Equifax its being reported XX/XX/2021 this information is all inaccurate this is a Violation of my federally protected consumer rights
Complaint sub-issue: Was not notified of investigation status or results

I feel that these accounts are adversely affecting my credit report and costing me thousands of dollars in interest every year. This is not a regular dispute I have filed a complaint with the Federal Trade Commission and XXXX XXXX XXXX because to my knowledge I do not recall any of these accounts. I need this problem fixed ASAP, I will not wait another 69 days to receive no response because clearly Im being ignored. I demand these accounts be deleted immediately or I will file for litigation due to the stress you have caused me. Section 611 ( a ), plainly stated that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report, it has been 69 days so they should be deleted promptly.
Complaint sub-issue: Didn't receive terms that were advertised

Citi Bank website said they will pay {$300.00} bonus when we open new savings account and deplosit XXXX funds. After 90 days, I will get bonus. It's been almost 4-5 months but I didnt get any money. When I made few calls to them they kept transferring calls here and there and ask me promotional code. 

I did some online research and found since the offer is for everyone their system generate random promo code for every application in backend and assigns it that customer does not know when they open account online. Customer service hangs up the calls, shows attitude, waste times, put you on hold for long time. No luck. 

Saving account number XXXX You may contact me at XXXX XXXX
Complaint sub-issue: Received bad information about your loan

I have student loans from Department of Ed and it is serviced by Fed Loan Servicing. Since completing my graduate degree, I've been working for public service employers in higher education, state, and federal agencies. Thus, I'm currently pursuing the Public Service Loan Forgiveness ( PSLF ) program. However, when I begin my career back in XXXX and contacted Department of Ed and Fed Loan Servicing for information about repayment options, I was not provided with information about PSLF, even though I was working for a qualifying employer. When I contacted Fed Loan Servicing again in XXXX, after postdoc and securing an employment, I was steered towards forbearance due to financial hardship and was not given accurate information about income-driven repayment plans and PSLF. Had I known about PSLF and income-driven repayment plans back in XXXX, I would have taken advantage of the program and begin the process. Thus, I lost 14 eligible payments towards the 120 total needed for PSLF in XXXX. This was due to Department of Ed and Fed Loan Servicing not provide information, providing inaccurate information, and steering me towards forbearance without providing me with information of other options such as PSLF.
Complaint sub-issue: Debt is not mine

Received a letter trying to collect {$210.00} for XXXX XXXX services. Letter was sent to my address, but addressed to someone else. 
I have n't had XXXX XXXX for over 15 years, and when I contacted their customer service, they told me the account number in the letter does n't match my information.
Complaint sub-issue: Reporting company used your report improperly

in accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights..

15 U.S.C 1681 section 602 A States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : its also states a consumer reporting agency can not furnish a account without my written instructions
Complaint sub-issue: Problem getting my free annual report

I was unable to retrieve my credit report due to questions not pertaining to myself.
Complaint sub-issue: Received bad information about your loan

Nelnet moved my account out of unemployment forbearance in mid-XXXX without a notice to me. No letter, no email, no call. I reapplied for the forbearance via postal mail. 

XXXX rolls around. Nelnet sent me no letter, no email, no calls. 

XX/XX/XXXX - Nelnet finally contacts me and tells me Im 1 month behind. They want {$350.00} or thereabouts. 

Nelnet, by failing to communicate in any way, deceptively led me to believe I had the forbearance issued by the CARES ACT. Apparently they say my loans starts with a D, which means sorry I dont get that. No letter, call or email about that either. 

I filled out a forbearance form today XX/XX/2020 in response to the first communication I received from them since well before XXXX. No notice or an end to a forbearance, no bill, no calculated payments, nothing. 

I requested an administrative forbearance, as well as a renewal of my unemployment forbearance. I have no job, I eat XXXX  once a day if Im lucky, sometimes half a can of tuna. I dont qualify for food aid because Im a male, and there are no jobs. 

I am at the end of my rope.
Complaint sub-issue: Account status incorrect

Upon reviewing my updates, the incorrect information was still found in my reports which I believe has been taken care of due to the written appeals I sent. The last letter sent to Equifax was XX/XX/XXXX, but no response was ever received from them to date. Thus, their action has violated the Fair Credit Reporting Act, 15 USC Sections 1681i, which states that continued reports of the unverified information without any proofs provided, within the time allowed by law, is not authorized. Here is the list of inquiries that are still reporting on my Credit Reports : XXXX XXXX Date of Inquiry XXXX/XXXX/XXXX XXXX Date of Inquiry XX/XX/XXXX XXXX Date of Inquiry XX/XX/XXXX
Complaint sub-issue: Account information incorrect

On XX/XX/XXXX, I opened a installment loan with XXXX XXXX XXXX in XXXX, Alabama. I fell behind in the monthly payments and the account was placed in a collection status. I paid the account off on XX/XX/XXXX via telephone. However, on XX/XX/XXXX, after reviewing my credit reports from the three reporting agencies, I noticed that there was inaccurate information reporting from XXXX XXXX XXXX. I contacted the corporate headquarters in XXXX, South Carolina via mail and requested that they update the accurate information to my credit report, showing a zero balance and paid status. I understand that the account was placed in charge off status, however the Compliance Manager ; XXXX XXXX wrote correspondence to me via mail that my request will not be granted and that the information reporting to the credit reporting agencies is accurate. I have a invoice ( paid ) attached to this complaint.