Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Received bad information about your loan

When attending the XXXX XXXX XXXX XXXX XXXX. I was forced to take Private student loans. The financial aid office stating the federal student loans was not available to any students at this time and that I had to take the private. When taking the loan the financial aid office stated that I would be able to pay off my loans in about 10 years after starting repayment. When I tried to read the loan I was told that they have alot of people waiting and that I can get a copy. When I asked for a copy of the loan they said I can get it after I graduated. I could never get the copies. It has been over 10 years - I have borrowed XXXX paid over 40k and still owe XXXX. The lender is taking 99.9 percent of the money that I pay and applying it only to interest and never applying anything to the principle I have called several times to question this act and they said " if I don't like what I see I should just pay more " and that if I didn't pay they would garnish my income or take my cosigners house away. I have also ask for them to send validation documents of my loans to me and they do not. Out of fear of being attacked I constantly make payments that do nothing. 

This is a prime example of predatory lending practices. I should not have to pay back 100 's of thousands of dollars for a XXXX dollars loan.
Complaint sub-issue: Account information incorrect

I am growing so frustrated with  XXXX  's not correcting wrong information under my credit card account on all of my credit reports. I used to have an account with  XXXX  and the number was #  XXXX . The account is missing many many months of information but in  XXXX  of    2013 it is d isplaying a 30 day late and this is not correct and it is terribly damaging to my financial life. I have never been late with  XXXX   XXXX , and when I had problems processing a payment it was due to the associates errors and lack of communication from  XXXX  's with me. I have always made my payments on time and I already disputed this information nicely and asked that they fix the 30 day late displayed and I was told by a manager that that would be done but it had not in a long time so i filed a complaint on this database. This is actually my second complaint and I was so appalled to see that they had " verified '' the information and put false notes on my credit report claiming that their information was FCRA verified.   THIS IS NOT TRUE! How can they say something is FCRA accurate when they have not provided me with any proof or documentation as to how this late occured, especially after I brought it to their attention that the way and the timeframe as to how the associate handled my payment was confusing. This company is lying to people and refusing to follow the law and they simply do n't want to be wrong, that is how it seems to me.
Complaint sub-issue: Fees charged for closing account

I received a bill in the mail stating that I owed {$2100.00} from an account that I had closed at US Bank. This account was closed in spring of 2021. I recently went to the branch location and they could not give me a date as to when I had closed the account or how any transactions were being authorized after the closure. Apparently the account had a reserve line installed, unsure of the date since the bank can not pull the information. The earliest date I have is XX/XX/2021 saying my balance subject to interest was {$1900.00}. When I closed the account in the spring, it had a {$0.00} account balance. No money was spent on my part, as I had switched banks entirely. So I do not know where this money/bill has come from as no one at the bank or the fraud department can tell me either. Also, this is not the first time that an account has been opened/used fraudulently in my name at this bank. 
The bank location in question is US Bank, XXXX XXXX XXXX XXXX, XXXX AR XXXX.
Complaint sub-issue: Don't agree with the fees charged

Previous complaint XXXX claimed to be resolved but illegally capitalized interest magically reappeared in XX/XX/XXXX ( after being previously removed in XX/XX/XXXX ). Received letter from XXXX XXXX XXXX  back in XX/XX/XXXX stating the illegally capitalized interest would be removed and it was removed back in XX/XX/XXXX then magically came back again in XX/XX/XXXX. Not sure why capitalized interest which was previously removed in XX/XX/XXXX  magically reappeared. See two attached documents for more information!
Complaint sub-issue: Debt was paid

I paid for the purchase and balance of {$15.00} in XX/XX/XXXX. 

XXXX XXXX, XXXX did NOT credit my payment and charged late fee of {$29.00} I called and was told PAYMENT would be credited to account and late fee waived. 

I continued to receive statements showing more LATE FEES of {$39.00}, {$39.00}, {$39.00}, {$40.00}, and {$41.00} until the balance is at {$280.00}. 

XXXX 's charged off and sent debt to collection agency XXXX. 

I have faxed to XXXX 's on XX/XX/XXXX and emailed to XXXX on XX/XX/XXXX but have not received any response.
Complaint sub-issue: Investigation took too long

I disputed my XXXX report via certified mail in XX/XX/XXXX and Also XX/XX/XXXX CFPB case number XXXX
Complaint sub-issue: Debt is not yours

I have never heard of Americollect, have no written contract with them and never received any benefits from them.
Complaint sub-issue: Information belongs to someone else

I reached out to XXXX, Equifax and XXXX via certified mail starting XXXX after pulling my credit reports to update incorrect information on my credit report. One of the accounts in dispute was for XXXX XXXX XXXX and showed as a repossession on my credit file with all three major credit bureaus. For over a year now, XXXX XXXX XXXX continues to " verify the account as accurate '' without providing me the documents necessary to validate this account. This account is not mine however the credit bureaus insist on accepting the false verification from XXXX XXXX XXXX without any documents proving the validity of the account. I have sent XXXX letters ( On XXXX XXXX, on XX/XX/2021 and on XX/XX/2021 ) and XXXX XXXX XXXX has refused and or ignored my requests for proper documentation representing this account is accurate and of my responsibility, yet they report it as such.
Complaint sub-issue: Information belongs to someone else

XXXX IS REPORTING FRADULENT ACCOUNT ON MY CREDIT REPORT IT NEEDS TO BE DELETED ASAP CUSTOMER SERVICE IGNORES ME I NEED HELP
Complaint sub-issue: Account information incorrect

This is my next stop to get the corrections needed on my credit report. About 4 letters and 2 phone calls each have resulted in no corrections so far from XXXX, XXXX, and Equifax. LATE payments listed on XXXX to whom just took over the account is not correct. Personal informations listed that I have never resided. The incorrect reporting to my credit file has cost me a promotion and stopped me from growing with the company I work for. This is wrong and I demand it be corrected.
Complaint sub-issue: Account information incorrect

Dear Sir or Madam : I respectfully request your prompt attention on the following inaccurate information on my credit report. For your convenience, the disputed item is listed on the enclosed page of my credit report. 

The following item is inaccurate and negatively affecting my credit. Please reinvestigate this matter and delete and/or correct the disputed item. I respectfully request that you provide me with proof of the disputed item, specifically any contract, note, court documents or any instrument bearing my signature. Failing that, this item must be deleted. 

Item : XXXX XXXX XXXX  Account # XXXX Reason : NOT MY ACCOUNT It is my understanding that under law you have 30 days from the receipt of this letter to verify this item. It should be understood that failure to do so within the 30 day period constitutes reason to immediately delete this item from

my credit report. { FCRA 15 U.SC. section 1681 ( 5 ) ( A ). Also, pursuant to 15 U.S.C. section 1681i ( 6 ) ( A ) of the Fair Credit Reporting Act, please notify me the item has been deleted. You may send an updated copy of my credit report to the below address. According to the provisions of 15 U.S.C. section 1681j, there should be no charge for this
Complaint sub-issue: Company closed your account

I opened a Citi Checkings & Savings account with a {$500.00} promotion for meeting certain requirements. I met those requirements for the {$500.00} bonus and Citi closed both my accounts and did not pay the agreed upon bonus.
Complaint sub-issue: Deposits and withdrawals

Hi, I deposited a check on XX/XX/2022 at PNC bank in the amount of {$7200.00}. I recieved a note from PNC bank stating the funds won't be available for 10 days. The check has cleared, and PNC has the money and still have not released it. It's been 55 days and they have not released my funds.. I am in my senior year at the XXXX  XXXX XXXX and my account at PNC bank has always been in good standing. Thank you for you help. XXXX XXXX
Complaint sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

I booked a hotel through XXXX in XXXX for a trip to XXXX before COVID-19 and travel bans. Once we learned that we couldn't go to XXXX because of travel bans and everything being cancelled, including my flight and my events in XXXX and to XXXX, we immediately contacted XXXX and tried to cancel to get our money back. We tried for days to get in contact with XXXX, but could never reach anyone. We even tried to cancel on the site, but it would only offer us {$70.00} of our {$700.00} stay. We aren't allowed to travel outside of the United States, so there's no way we could have gone on this trip. I reached out to Citi and filed a dispute. I told them this whole story and provided them with proof of cancelling the XXXX trip. It took them 2 months to get back to me and I had to find out that they sided with XXXX instead of the loyal customer. I don't dispute charges unless it's fraud and I believe XXXX has been taking people 's money during this critical time. I was also told by Citi in my dispute that I would receive details about my case in Notices and Letters on my account, but I never even received that or anything else from them. There have been tons of complaints about XXXX taking people 's money. I have lost my job due to COVID-19 and I can not afford to lose {$700.00} for a hotel that I could not stay in because of a global pandemic and travel ban.
Complaint sub-issue: Their investigation did not fix an error on your report

I have contacted XXXX Credit Agency for over 2 years with same problem I have provided documents to XXXX. They have my died father information on my credit report like his 4 credit cards and also his name listed on my credit report I have told them to remove his name off my credit report plus they have several address that are wrong on my credit report
Complaint sub-issue: Their investigation did not fix an error on your report

On XX/XX/2018 I requested that a bankruptcy ( GA Fed bk ct-XXXX ) be removed from my credit file. Within five days this item was removed from my credit file and updated on my XXXX XXXX & XXXX accounts. On each report it showed that the information had been removed from Equifax ; as it had already been removed from XXXX  and XXXX  because the information was due to expire from my credit reports reports. Equifax in the past has removed a similar account voluntarily before the 10 year mark that they claim is the minimum. The other credit reporting agencies remove bankruptcy info after 7 years, therefore Equifax should be no different.
Complaint sub-issue: Information is not mine

I contacted XXXX back in XXXX 2016 about possibly getting services. The representative that was working with me asked me if I wanted to give my social security number to qualify for a non-deposit rate or if I wanted to pay a deposit to prevent a credit inquiry. I asked how much a deposit would be and I was told {$400.00} or just have a credit inquiry. I did n't want either and decided not to further pursue trying to get services. The representative then told me that it was nothing more they could do and we disconnected the phone line.
Complaint sub-issue: Problem getting your free annual credit report

CEASE FURNISHING OR RE-SELLING XXXX  XXXX DATA OR REPORTS, WE ARE IN THE PROCESS OF SUING THEM ALONG WITH MANY OTHERS IN CLASS ACTION LITIGATION FOR XXXX XXXX.
Complaint sub-issue: Account status incorrect

This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself and to inform you that there is no third party involve in the process. I have been patiently waiting on their response about the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Below is the list of the erroneous inquiry reporting on my Credit Report : XXXX Date of inquiry XX/XX/2020 XXXX Date of inquiry XX/XX/2020
Complaint sub-issue: Account information incorrect

On XX/XX/2021 I purchased a car through a pre-approval that was sent through my XXXX XXXX Credit card. I went to the dealership to present the pre-approval and was told I could then start to search for the car I wanted. I filled out some paperwork, picked my car. Easy Peasy. I recently checked my credit report and noticed that the care salesman san my credit about 6 times for several different companies despite me already having a pre-approval from XXXX XXXX financing. These inquires were unauthorized and I've been working diligently to have them removed. I was told that I needed to submit this report in order to start the process y XXXX representative _employer number ( XXXX ).
Complaint sub-issue: Problem with personal statement of dispute

I had a checking account with FIRST BANK and some of there fees caused the account to go negative and they reported this as a charge off on my credit report. It is reporting as a line if credit that was charged off. This was a checking account with no credit associated with it. I requested a validation of debt and never got any response. Just a response stating they will not further investigate after I disputed it again.
Complaint sub-issue: Information belongs to someone else

I disputed fraudulent accounts on my report and addresses that do not belong to me.
Complaint sub-issue: Account status incorrect

XXXX XXXX continues reporting my account as delinquent and does not reflect that I paid the account in full on XX/XX/2020. They agreed to delete in exchange for full payment but it has been 90 days and they continue reporting as charged off every time I dispute it. They refuse to provide proof of this status and I provide a letter acknowledging that I paid the account but they still refuse to update. Im attaching a copy of the letter showing my account was paid in XXXX, and screenshots showing the before and after dispute status showing they refuse to update my account. I have also reported this to the XXXX, and the MN AGs office. I have disputed directly 4 times with no success.
Complaint sub-issue: Information belongs to someone else

A  XXXX  's credit card account is now appearing in my name as an authorized user. It was initiated before I was born. It started reporting on  XXXX   XXXX . The account opened on  XXXX   XXXX ,  XXXX , and closed  XXXX   XXXX ,  XXXX . I mailed a request out to have this removed, but have received no response. I have the same name as my father, so I often get his history tied into mine.
Complaint sub-issue: Contacted me after I asked not to

They keep calling my cell phone, which is illegal. They have also called me at work. 

The company in question harassing me is known as Enhanced Recovery Company ( ERC ) XXXX They are calling me from XXXX.
Complaint sub-issue: Investigation took more than 30 days

I was a victim of Identity theft. Per Fair Credit Reporting Act Section 605B ( a ) ( 2 ) you are required to remove any unauthorized inquiries which were opened without my knowledge, consent or authority. The following items need to be removed as they are fraudulent. 

XXXX Inquiries : XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX Inquiries XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX
Complaint sub-issue: Old information reappears or never goes away

In XX/XX/XXXX XXXX  I cosigned and financed a pool loan with my ex-wife. The ex-wife was awarded the home in our divorce in XX/XX/XXXX. 

In XX/XX/XXXX I bought a new home with my new wife and my ex -wife had let the loan with XXXX  go delinquent. The loan needed to be paid current in XX/XX/XXXX to allow me to close on my new home purchase and it was paid current. 

Then my ex-wife let her mortgage go delinquent again in XX/XX/XXXX. This would of started the statute of limitations of non payment and reporting history for that account. The account was removed and deleted off of my credit report in XX/XX/XXXX. 

Now XX/XX/XXXX I was notified from my credit reporting agency that a new loan from XXXX was reporting a balance and payment due and reporting late payments from the XXXX pool loan that was over 8 years old. This account with XXXX re-reported illegally and damaged my credit scores. 

I disputed the account first with XXXX and it was deleted right away in XX/XX/XXXX. Then it appeared on XXXX XXXX and equifax when it hadn't reported before only on XXXX. 

So then I disputed it with XXXX XXXX and Equifax and it was deleted from XXXX XXXX in XX/XX/XXXX. 

Equifax has been the most difficult in not responding to my disputes. They updated the balance to XXXX  and show it current but this is not acceptable as the account wasn't mine and is over 8 years old violating the FCRA rights of the statue of limitations. 


This an urgent issue as I do not have any negative items on my report and trying to purchase XXXX dollar home which requires jumbo pricing guidelines. This type of loan product in very strict and this inaccurate reporting of the statebridge loan is preventing me from closing on my mortgage. 

I again recently disputed the account with Equifax online and I need to get this correct in 30 or less releastically immediately.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the fair credit reporting act the list of accounts below had violated my federally protected consumer rights to privacy and confidentially under 15 U.S.C 1681 Account # XXXX - US Dep Ed, XXXX - XXXX XXXX XXXX, XXXX US Dept Ed, XXXX - XXXXt, XXXX - US Dep Ed, XXXX - XXXX XXXX, XXXX - XXXX, XXXX - XXXX XXXX, XXXX - XXXX, XXXX - XXXX XXXX, XXXX - XXXX XXXX, XXXX -XXXX XXXX XXXX - XXXX XXXX XXXX -XXXX XXXX XXXX have violated my rights. 15 U.S.C 1681 ( a ) ( 4 ) FCRA section 602 A ). states I have the right to privacy 15 U.S.C 1681b-a ( 2 ) ( section 604 A section2 ) : it also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1681c ( a ) ( 5 ) section states no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information other than records of convictions of crimes ( they may only report crimes. Not " Debts '' ) which antidates the report by more than seven years is U.S.C 1681s-2 ( A ) ( 1 ) a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that information is accurate.
Complaint sub-issue: Information belongs to someone else

It appears that my credit file has been compromised. Again, I was going through my records & noticed many information, accounts, or items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA the 3 Credit Bureaus are required by law to remove & block any accounts or information which is found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please remove these files. 
XXXX XXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX Balance : {$1200.00} ; XXXX XXXX XXXX, XXXX ( Original Creditor : XXXX XXXX  ) XXXX Balance : {$310.00} ; XXXX XXXX Balance : {$0.00} ; US DEPT ED XXXX Balance : {$2100.00} ; US DEPT ED XXXX Balance XXXX {$4200.00} ; US DEPT ED XXXX Balance : {$4400.00} ; US DEPT ED XXXX Balance : {$9300.00} ; US DEPT ED XXXX Balance : {$2100.00} XXXX US DEPT ED XXXX Balance : {$3700.00} ; US DEPT ED XXXX Balance : {$4100.00} ; US DEPT ED XXXX Balance : {$10000.00} ; US DEPT ED XXXX Balance : {$5000.00} ; US DEPT ED XXXX Balance : {$7500.00} ; XXXX XXXX XXXX  XXXX XXXX XXXX, SC XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX XX/XX/XXXX ; XXXX XXXX  XXXX XXXX XXXX, SC XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX ; XXXX XXXX  XX/XX/XXXX ; XXXX XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX  XX/XX/XXXX ; XXXX  XX/XX/XXXX ; If the credit bureaus feel there is a possibility these items belong to me I will require all documentation that bears my signature ( another research item I found that requires you to verify with 100 % accuracy that each item is 100 % true, accurate, correct, complete & VERIFIABLE ). If the credit bureaus do not provide any records & claim the item is verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly.
Complaint sub-issue: Information belongs to someone else

These aren't my accounts. Please remove them.
Complaint sub-issue: Personal information incorrect

i have contacted the credit companies by mail and stuff asking them to remove addresses that are not mines in the last few months
Complaint sub-issue: Account status incorrect

I have disputed the late payments report on XXXX  XXXX. The Credit bureaus refused to reverse the late payments. Not to mention they will not give me an explanation as to why they wont overturn or fix this erroneous inaccurate claim that has affected my credit score tremendously. CFPB please step up and fix this ASAP
Complaint sub-issue: Debt was result of identity theft

This company The XXXX is showing up on my credit report as I owed them. I have never lived there or been there I don't know if this is a mistake or identity theft but we need to have this removed and provide me with any documents so that i can further prevent this. thanks
Complaint sub-issue: Account information incorrect

I recently filed a dispute request with the credit reporting agency where I advised that a collection account listed as Fair in & out / Invitation Homes showing on my credit report was a result of Identity theft at that time I provided proof of the account, the police report and a letter stating the accounts was a result of ID theft as communicated to the collection company the credit bureau has refused to remove the account from my credit file dispute being notified I provided my ID, police report and proof of address in this letter please assist me in resolving this matter
Complaint sub-issue: Reporting company used your report improperly

Received a letter from a debt collector, XXXX XXXX XXXX, regarding the suspension of consumer XXXX credit card ( driver license card ) ending XXXX, dated XX/XX/22 as abusive, unfair, deceptive, the implication of bond with court in violation FDCPA 1692e ( 1 ). 

This unauthorized action of debt collector pursuant to 1692i ( b ) has violated my right of privacy in reporting to Checkr a consumer reporting agency for which the report is disputed.

Pursuant to 12 CFR 1016.15 ( a ) ( 1 ) I revoke the consent and direct Checkr to cease and desist, as right to opt out, use of personal information and injurious negative information.

The report has impacted me negatively in 1692 ( a ) ( 1 ), as I have lost my job.

Checkr is instructed to delete all my personal information in accordance to 15 U.S.C. 1681b ( a ) ( 2 ).