Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Overdrafts and overdraft fees

I was assessed another overdraft fee today after being charged {$72.00} in fees yesterday. I spent all day calling  XXXX   XXXX  a t PNC  who never called me back. I called her several times, left  XXXX  messages and emailed her. I 'm being punished for being poor so the bank can make money for their shareholders.
Complaint sub-issue: Was not notified of investigation status or results

Hi, I can't believe you guys are taking advantage of me. I AM VERY UPSET the credit bureaus have not responded back to me about my investigation. I sent a letter, it's more than 60days. I need these inquiries deleted or updated. These are the items I demanding to be deleted immediately 1. Did not consent to unauthorized inquiry XXXX XXXX XXXX Date of inquiry : XX/XX/2021 Please remove it from my credit report. 

2. Did not consent to unauthorized inquiry XXXX  Date of inquiry : XX/XX/2021 Please remove it from my credit report.
Complaint sub-issue: Information belongs to someone else

XX/XX/XXXX {$1700.00} XX/XX/XXXX {$450.00} XX/XX/XXXX {$3500.00} XX/XX/XXXX {$1700.00} XX/XX/XXXX {$0.00} XX/XX/XXXX {$0.00} XX/XX/XXXX {$0.00} XX/XX/XXXX {$0.00} Sent letter to company confirming the violations committed by saying I owe alleged debt
Complaint sub-issue: Account information incorrect

I found a previous complaint regarding the reporting of XXXXXXXX XXXX  corporations fraudulent report to my credit profile. The response I got was simply file a police report. I have no knowledge of this account I dont know what bureau for district this event took place in. So rather then the Agency investigating looking into or finding the facts they simply throw it on me to prove that theyre wrong in the reporting. The fraudulently reporting to my credit profile while asking me to give them personal information that would allow identity theft to happen while saying if I think its identity theft I mean I dont know if anyone stole my identity I only know its not my account and does not belong there.
Complaint sub-issue: Problem with fees

I closed my account with AAdvantage Mastercard on XX/XX/XXXX. After closing my account, and paying the final balance, I set my email notifications from AAdvantage to my junk mail. In XX/XX/XXXX, I saw a bill in my junk mail from them for {$150.00}. I did n't know what it was for so I called them. They said after I closed my account they received another charge on the account for {$15.00} and processed it. Over the next few months that turned into {$150.00}. They said they 'd escalate it to remove the charges. They called me back XX/XX/XXXX, and told me I would have to pay the full amount. They said there was a loop hole in the law that allowed them to accept that charge. I was upset, but I did n't think there was anything I could do, so I payed the balance. I saw another email today with charges from AAdvantage after I canceled the card, and paid the closing balance twice. I want to make sure these guys do n't do this to anybody else. Although my first charge is unethical, as was communicated to me on the phone by their representative, it it within the law. This second charge is illegal. I do n't like when companies take advantage of consumers. This has taken a lot of my time and money to resolve. AAdvantage is acting illegally and is taking money in bad faith.
Complaint sub-issue: Deposits and withdrawals

I discovered on XX/XX/2018 that my Citibank checking account is blocked. I am unable to use my debit card at ATM or make a ACH transfer of the funds. I called Citibank customer service as well as Citibank fraud prevention departments where I was notified that my account is " on hold '' for the reason they are not allowed to discuss. I called again later and talked to XXXX from Citibank XXXX in TX. I underwent a scrutinized quest by XXXX that included some phone numbers that I have abandoned 10-15 years ago. I was given 1-2 seconds to think to recall this numbers, like I have to remember them after abandoning years ago. After that quest XXXX stated that I failed to pass their security check and he is no longer able to discuss any matters related to my account. Later I called Citibank additional time and again was not able to get any meaningful instructions on how to unblock the account. At this point Citibank advises me to visit their local office in XXXX XXXX, CT, where I opened the account, to resolve the issue. I explained to the Citibank representatives that I am a USA citizen living abroad in XXXX, XXXX and I am not able to visit any Citibank branch in the USA at the moment. Citibank should provide a clear and meaningful instructions on how to unblock my account, so I have an access to the funds. Visiting Citibank US branch is not reasonable since I reside in XXXX. Citibank has a local branch in XXXX, XXXX where I reside, so if Citibank will call that branch to setup an appointment that will resolve the issue. I expect US Citibank fraud prevention department to set up an appointment at the Citibank local branch in XXXX, XXXX for my visit to take the necessary steps to unblock my account.
Complaint sub-issue: Account status incorrect

My mortgage was never late. 

From XX/XX/XXXX to XX/XX/XXXX, XXXX XXXX   fraudulently reported my mortgage late to cover up the crimes committed against me knowing that my XXXX was unlawfully taken and I was barred from Co-op Building since XX/XX/XXXXXXXX XXXX unit was illegally sold on XX/XX/XXXX, and I was arrested by XXXX XXXX XXXX  Police on XX/XX/XXXX, for being in my XXXX Lobby as a Defiant Trespasser. 

XXXX XXXX LIED THAT XXXX XXXX XXXX UNIT WAS FORECLOSED ON TO SENATOR XXXX XXXX ON XX/XX/XXXX XXXX XXXX    XXXX FRAUDENTLY CLAIMED XXXX XXXX PAID OFF MORTGAGE IN XXXX FOR XXXX UNIT UNLAWFULLY TAKEN IN XX/XX/XXXX AND SOLD ON XX/XX/XXXX NO FORECLOSED JUDGMENT OR WARRANT EXISTS AGAINST ME. 
On XX/XX/XXXX, XXXX XXXX broke into my XXXX   unit, changed the lock, barred me from entering XXXX   Building, kept my belongings, and made me homeless on XX/XX/XXXX, without a warrant, judgment or foreclosure. My mortgage was current. 
In XX/XX/XXXX, XXXX violated foreclosure laws by filing a claim on lawsuit which it was not a party of for XXXX   mortgage. Two ( 2 ) NJ Superior Court Judges XXXX XXXX on XX/XX/XXXX, and XXXX XXXX on XX/XX/XXXX, ( attachment ) denied XXXX XXXX   XXXX request for {$100000.00} proceeds in Superior Court Trust Fund from illegal private sale of my unlawfully taken XXXX unit on XX/XX/XXXX. 

On XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX Legal Dept. emailed to Senator XXXX XXXX 's office that my complaint was about wrongful foreclosure. 
On XX/XX/XXXX, XXXX XXXX pulled her IRS transcript for XXXX. XXXX filed XXXX XXXX Mortgage interest fraudulently claiming that XXXX XXXX paid {$23000.00} in mortgage interest for her XXXX   unit at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX New York, XXXX On Monday, XX/XX/XXXX, we called the Office of the Superior Court Clerk, Foreclosure Processing Services in XXXX, New Jersey at XXXX and was told no foreclosure ( F ) file for XXXX XXXX or paperwork. 
However, there was a closed Landlord/Tenant ( L ) file for XXXX XXXX which {$100000.00} were sent to the mortgage company** without paperwork. She did not understand how my mortgage was paid off, claiming there should have been foreclosure folder with a ( F ) file, and not ( L ) Landlord Tenant. She questioned if XXXX XXXX sold her unit. 

She referred us to XXXX County Sheriffs Office at (  XXXX ) XXXX, extension XXXX ( foreclosures ) to see if XXXX has a on file for XXXX XXXX On Monday, XX/XX/XXXX, we called XXXX Sheriff Office who stated that it did not have paperwork on stated no information on file for me. 

** The Superior Court Trust Fund gave without foreclosure documents to XXXX XXXX XXXXXXXX on or about XX/XX/XXXX, to pay off my mortgage and complete crime against me. 
No valid underlying case, no foreclosed judgment, no warrant of possession or removal, no foreclosure, no Sheriffs sale.
Complaint sub-issue: Credit card company won't increase or decrease your credit limit

I opened this account prior XX/XX/XXXX.

My first credit line Increase application was back inXX/XX/XXXXand it was denied I was told to wait until XX/XX/XXXX to apply again to see if itll be accepted I was denied again.

I called customer service rep and spoke to several customer service reps as well as manager and explain that I had tried several times to get a credit line increase and I continue to get denied.

The last agent I spoke to told me I needed to wait until XX/XX/XXXX that is 1 year wait too long of a time in every denial letter the only thing that it says is that a credit line increase is not available. My credit is over 730 in all 3 credit bureaus also I have always made on time payments every month and paid more than the minimum every both while always maintaining a low balance on my account. 

I want to be given my credit line to be increase like I'm supposed to.
Complaint sub-issue: Account status incorrect

I have been reaching out to Equifax concerning to previous complaint about the inaccuracy being reported on my report. However, Equifax have failed to provide me any feedback and updates with regards to my concerns. That means Equifax has NOT complied with the Fair Credit Reporting Act law and continued to report inaccurate information on my credit report. Please see the following list of the inaccuracies I found on my report : XXXX XXXX XXXX  XXXX on XX/XX/2019 XXXX XXXX on XX/XX/2019 XXXX XXXX on XX/XX/2019 2019
Complaint sub-issue: Trouble getting, activating, or registering a card

I applied for the " XXXX '' XXXX XXXX And completed all requirements and then I was supposed to be sent the card to use. NO CARD! There is no way to contact them. Everything is verified and completed and still no card. Please explain to me why I can not get access to a card attached my my account?? Thank you- XXXX XXXX
Complaint sub-issue: Information belongs to someone else

I have numerous accounts on my credit report that do not belong to me XXXX XXXX XXXX   {$3000.00} Department of Education/ Nelnet  {$10000.00} & {$4600.00} XXXX XXXX XXXX {$2200.00} XXXX XXXX XXXX XXXX XXXX is reporting a {$7000.00} balance that was paid by insurance pay off as charge-off/ closed / derogatory it should show balance paid sucessfully. 

I have been disputing and giving all info need to prove this debt is not mines.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act XXXX  XXXX # XXXX, XXXX # XXXX, XXXX XXXX XXXX  # XXXX, XXXX # XXXX, has violated my rights 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A. Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions
Complaint sub-issue: Account opened as a result of fraud

I went to US Bank to close my XXXX XXXX account in XX/XX/XXXX and followed up in XX/XX/XXXX. When I gave my ID to the teller she told my grandmother account was closed already but I have a charge off amount that I need to pay. I told the teller have a have charge off balance with them over {$300.00}. I told the teller I closed my account by in XXXX with a XXXX balance. The teller goes to tell me the account was opened in XXXX, Kansas. I told her that was odd because I have lived their since XXXX. The tell goes to tell me to call the fraud department for US Bank. 

So I called the charge off department and the fraud department tell them know it was not me that opened that account in XXXX, Kansas because I haven't there in over 20 years. I even asked how did the account get open with out my ID the fraud department couldn't answer the question. So the lady that I spoke to said that she will file a police report that day. And as of today I have not heard back from US Bank. 
I had for me to open account with a bad check account that I didn't open. The information show up on Checksystem.
Complaint sub-issue: Reinserted previously deleted info

The account from XXXX college under the collections agency XXXX has been deleted and readded twice now after failed attempts to verify. I was never notified of it being readded. I just redispited the first time and it was deleted again, and now has been readded once again without warning and without validation. I want this account removed and blocked from ever being readded. This is breaking the FCRA laws.
Complaint sub-issue: Information belongs to someone else

According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify -through the physical verification of the original signed consumer contract -any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account. 
I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. 

XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX and Equifax
Complaint sub-issue: Information belongs to someone else

Dear Sir or Madam : I am a victim of identity theft. Due to Identity Theft, Fradulent Accounts, Fradulent Collections and Fradulent Inquiries are on my credit report. 

I sent the following documents to EQUIFAX, XXXX and XXXX : Police Report, XXXX  Complaint file and number, Notatrized XXXX XXXX  form, XXXX Letter addressing which fradulent accounts and Fradulent inquiries must be removed, copy of my credit report, XXXX forms of identity, proof of address and a Copy of the XXXX Section 605B! 

I have submitted documents to XXXX. here is the tracking number XXXX I have submitted Documents to Equifax. here is the tracking number XXXX i have submitted documents to XXXX here is the tracking number XXXX The information listed below, which appears on my credit report, does not relate to any transaction ( XXXX ) that I have made. It is the result of identity theft. 

XXXX Collection : XXXX ( ORIGINAL CREDITOR : XXXX XXXX  ) Account : XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX, XXXX XXXX XXXXXXXX XXXX/XXXX/XXXX XXXX XXXX BANK XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXXXXXX XXXX XXXXXXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX Collection : XXXX  XXXX Original Creditor : XXXX XXXX XXXX ACCOUNT : XXXX XXXX : XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXXXX/XX/XXXX, TD XXXX FIN XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX EQUIFAX ACCOUNT : XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX, IN XX/XX/XXXX Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.
Complaint sub-issue: Account status incorrect

XXXX bank recieved an unauthorized payment from a checking account that does not belong to me. then closed my account charged it off and sent it to a collector for non payment of 32 days. also, credit monitoring shows a 30 day late, a charge off and moneys owed to XXXX bank and a 3rd party collector XXXX XXXX and XXXX XXXX XXXX!
Complaint sub-issue: Their investigation did not fix an error on your report

When I checked my credit record, I just discovered a billing problem. Under U.S. Code 1666 ( b ), billing errors include any computation errors or other accounting errors on a statement, as well as the creditor 's failure to appropriately reflect a statement, a payment made by the debtor, or a credit line extended to the debtor. There shouldn't be any late payments on these accounts because, as far as I'm aware, the creditor did not send me a statement XXXX  days earlier. Below is the list of the disputed accounts. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXXXXXX Balance XXXX XXXX XXXX} DEPT OF EDUCATIONXXXX XXXX  Balance Owed XXXX XXXX DEPT OF EDUCATION/XXXX XXXX  Balance XXXX XXXX XXXX DEPT OF EDUCATION/XXXX XXXX Balance XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX Balance XXXX XXXX XXXX DEPT OF EDUCATIONXXXXXXXX XXXX  Balance XXXX XXXX XXXX  DEPT OF EDUCATIONXXXX XXXX XXXX XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX Balance XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX XXXX XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX  Balance XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX Balance XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX Balance XXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX Balance XXXX XXXX XXXX} DEPT OF EDUCATIONXXXX XXXX XXXX XXXX XXXX XXXX In addition please provide evidence that the following items belong on my report and that my rights have not been abrogated. In the event that no record exists, please correct the inaccurate items information as quickly as possible.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I don't recognize these inquiries, i have never applied for these companies.
Complaint sub-issue: Unexpected increase in interest rate

Excessive interest rate paying 20.74 % interest rate I've had the credit card since over 10 years. Rate increased without proper notification over the past 5 years increases yearly. Monthly credit card interest is excessive and I paid more interest than I pay in mortgage. I have currently not made purchases over the last year. I have made complaints to the company. I'm afraid to make purchases because if I make a purchase that even increases my interest. All I want to do is just pay off the card and be done with it. The interest is too high so therefore I have to make monthly payments feasible to fit my monthly income.
Complaint sub-issue: Was not notified of investigation status or results

Hi, My name is XXXX XXXX and I have tried countless times for about 8 months now to have unverified debt and wrongful information across the three credit bureaus removed from my credit reports and taken care of. During the past 8 months, my rights have been violated in which the bureaus have not responded or have failed to meet my demands where I reached out to them and they claimed it wasn't me or asked for identification in which I have sent them countless times as a stall tactic. I will submit all my work/disputes I have submitted for the past 3 months and I am hoping the CFPB can finally bring this to a close as dealing with all 3 bureaus have been an headache as they don't comply with the law at all and are still partaking in illegal activities.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I spoke with the dealership about submitting several credit inquiries while only agreeing to XXXX. 
XXXX XXXX XXXX XXXX XXXXXXXX XXXX, MI XXXX on XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX IN XXXX on XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TEXAS XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Texas, XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX, IN XXXX
Complaint sub-issue: Debt is not yours

There is an attempt to collect a debt on items that I had no knowledge of. I have submitted letters on XX/XX/XXXX to the each of the collection/creditors, stating that at the times I lived only at one address which were not any of the addresses that where added to my name. 

XXXX XXXX was open XX/XX/XXXX for XXXX $ Notified on XX/XX/XXXX that the debt did not belong to me, no response Acceptance now was open on XX/XX/XXXX for XXXX $ company never responded when notified on XX/XX/XXXX National Recovery was open XX/XX/XXXX but the original date is XX/XX/XXXX for XXXX $ once I notified this company instead of responding they placed my account as if I am admitting to the debt and made it up to date to their knowledge.
Complaint sub-issue: Information belongs to someone else

I am a victim of identity theft. The information that your company, Department of Education Nelnet ( DEPTEDNELNET ) student loan, is still reporting to my XXXX Credit Report does not relate to any transaction ( s ) that I have made. It is the result of identity theft. 

I first noticed this fraudulent activity then obtained a copy of my credit report on or around XX/XX/XXXX. I immediately contacted my attorney at the time who advised me to place a fraud alert on my report, which I did on XX/XX/XXXX, XXXX  XXXX. I was advised to file a police report regarding the fraudulent and criminal activity on my credit profile. On XX/XX/XXXX I went to the XXXX XXXX Police Department and filed an identity theft incident report, Report # XXXX. I was advised by the investigating officer that this matter would be handled by one of their detectives and to continue to follow up with both the detective and the credit agencies regarding this matter, as the fraudulent items were still negatively affecting my credit report. On XX/XX/XXXX, I obtained another copy of my credit report. DEPTEDNELNET student loan, was still reporting to my credit report. I then filed an Identity Theft Report with the Federal Trade Commission, Report # XXXX, on XX/XX/XXXX. I also contacted the detective that was handling my complaint with the XXXX XXXX Police Department and let them know that the matter had not been handled. I pulled my credit report again on XXXX, and expected this fraudulent account to have been removed, however it was still reporting to XXXX. I have now filed an additional Identity Theft Report with the Federal Trade Commission on XX/XX/XXXX, Report # XXXX. I have listed this fraudulent account below as it appears on my credit report. 

Fraudulent Negative Accounts : DEPTEDNELNET 9 late payments {$0.00} Closed Account info Account name : DEPTEDNELNET Account number : XXXX Account type : Installment account Date opened : XX/XX/XXXX Account status : Closed Payment status : Paid or paying as agreed Status updated : XX/XX/XXXX Balance : {$0.00} Balance updated : XX/XX/XXXX Original amount : {$20000.00} Past due amount : {$0.00} Terms120 Months ResponsibilityIndividual account
Complaint sub-issue: Received bad information about your loan

Nelnet and XXXX XXXX took {$1200.00} out of my XXXX check in XX/XX/XXXX after I have been totally and permanently  XXXX since XX/XX/XXXX- XX/XX/XXXX and had my loans dischared by physician forms, etc. I have been faxing with my caseworkers for 6months to try to resolve this. I live in a XXXX XXXX and this is very hard on me physical and mental. On form XXXX XXXX XXXX it says all loans were discharged. Ss has supplied lots of forms including XXXX that I have never been assigned a review, but either they ignore me and send en ryted emails i cant open.
Complaint sub-issue: Card opened as result of identity theft or fraud

I was checking my credit report, and discovered a fraudulent account is reporting by MACY'S/DSNB ( ACC NO : XXXX ). I contacted with Macy 's and credit reporting agencies and stated that this Macy 's account did not belong to me. Also, I filed FTC Identity theft report and submitted this document to the company and credit bureaus. The XXXX, XXXX, and XXXX  deleted this fraudulent account. After all, XXXX reinserted the fraudulent account back to my credit report.
Complaint sub-issue: Information belongs to someone else

My name is XXXX XXXX. There is no third party involved I attached my Id docs so you will know who I am. This is not someone else filing this complaint on behalf of me. Please do not mail me anything else saying I need ID docs. I am filing this complaint about misleading false reporting information.
Complaint sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

They Always saying it wouldn't affect my credit score but when it did severely I contacted everybody that they Always redirect me to and Nobody Never Helped me!!! And after dealing with Fake Credit Karma XXXX  my score still haven't got back to where I was before all this Ridiculous XXXX... And with the help of XXXX, they're still false advertising the same exact XXXX!!!!!!!