Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Delay in processing application

Home Depot via Citibank is engaging in gender discrimination I applied for a Home Depot credit card for a project in my name only ; my credit score is XXXX, my income is XXXX, I have one active loan XXXX and I am a woman. They offered me a card with a {$500.00} credit limit. When I asked why such a low limit based on my credit score, I was advised they use a matrix. They would not give me details on the matrix and just told me to contact the credit bureau. 

My husband applied the next day. His credit score is XXXX, his income is XXXX and he has the mortgage and a card loan. They gave his a card with a {$5000.00} credit limit. 

Prior to XXXX of this year, the house we owned had the mortgage in both names but because I was doing temporary work ( steadily from late XXXX through early XXXX ), I didn't want the hassle of explaining my work history on the mortgage application.
Complaint sub-issue: Debt is not yours

Hello. My name is XXXX XXXX and this is my first attempt through CFPB to correct inaccurate reporting to the three major credit bureaus ( XXXX XXXX an XXXX ) citing USCB as the collector on behalf of XXXX XXXX after contacting a USCB representative regarding a collection account in the amount of {$100.00} populated on my XXXX credit report. This account appeared on my credit report XXXX XXXX This is very unusual as I have been insured with XXXX since XXXX and have never even had an outstanding balance or been made aware of any outstanding charges or missed payments verbally, by phone/text message, email or in writing by a mailed letter. I have no record of any outstanding balances and believe my personal information to have been compromised. My report shows Account # XXXX with the balance of {$100.00} After speaking with the representative assigned to me, she was able to provide the following account numbers and amounts as well : Acct # XXXX, Acct # XXXX, Acct # XXXX, Acct # XXXX, Acct # XXXX, Acct # XXXX, Acct # XXXX, Acct # XXXX and Acct # XXXX with balances as small as {$7.00} up to the {$100.00} cited on Acct # XXXX. I do not know how this happened but this debt does not belong to me and should also be removed from all three bureaus. I look forward to hearing back soon with any further instructions to correct this issue. Thank you for your time.
Complaint sub-issue: Personal information incorrect

I have reached out to XXXX, XXXX, and Equifax Credit bureaus a number of times to have personal information that does not belong to me removed from my report and they refuse. The following addresses, phone numbers, employer, and ssn 's that appear on these reports do not belong to me and/or are reporting inaccurately. I have lived at my current address since XXXX and keep being told that other companies have reported this information as valid, which I think is absurd being that they are allowing others to report what they feel is valid and NOT me. Due to poor lack of investigation and communication Im requesting that all of the inaccurate data be removed. ADDRESSES THAT DO NOT BELONG TO ME : XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX SOCIAL SECURITY NUMBER VARIATIONS THAT DO NOT BELONG TO ME : XXXX XXXX NAME VARIATIONS THAT ARE REPORTING INCORRECTLY : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PHONE NUMBERS THAT DO NOT BELONG TO ME : ( XXXX ) XXXX ( XXXX ) XXXX IN ACCURATE EMPLOYER INFORMATION XXXX XXXX XXXX Thank you
Complaint sub-issue: Didn't receive services that were advertised

Good day. On or around XXXX thru XXXX saw a lot of pre approvals on Credit Karma. At first I didn't pay it no attention, but credit karma kept sending me all types of different credit card pre approvals telling me that I was pre approved for credit cards, personal loans and that I can refinance my car. Everyday day I would see these offers, everytime I log in to check my credit score. After a few months of being told I was pre approved I thought I was in the right place to apply. However, I got so many offers through Credit Karma that I started sharing this information with family and friends about vacations and investments, that we were going to use with these pre approvals for. I applied on or around XXXX and got denied for a few credit cards and a personal loans, I was distraught and very angry, and I felt deceived, I was marketed for months, so Credit Karma told me that I was pre approved. This was a lie. I was severely stressed out, I was nauseous for weeks I had migraines so horribly that I became antisocial, my anxiety went from a XXXX to XXXX now, so when I see pre approvals, I immediately closed down my phone and shut my computer off, this has made me so uneasy, stressful it's very overwhelmed, that I haven't checked my credit as frequently as I used to or should. I need some resolutions for this unnecessary stress. On XX/XX/XXXX FTC order credit Karma to pay {$3.00} XXXX dollars to consumers. I've have been a victim of this false claim by credit Karma that told me that I was pre approved and got denied. The misrepresentation of Credit Karma have caused severe mental anguish and anxiety for me and my family. I have applied for a personal loan of {$20000.00} and two {$10000.00} credit cards, 15 USC 1681N saids that consumer reporting agencies must report Accurate information Credit karma violated that with deceitful practices and misrepresentation. 15 USC 1681 N speaks on actual damages. I'm owed actually damages of a result of Credit Karma failure to provide accurate information furniture on my credit report. I am owed actual damages in the amount of {$40000.00}. What company is this complain about. Credit Karma.
Complaint sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

I bought a mattress using and XXXX card, XXXX said the payment method was declined and charged $ XXXX to that card. I had to provide a different credit card ( XXXX ) with XXXX to conplete my purchase. Ive been trying to contact XXXX to help me fix this issue and reimburse me the $ XXXX I already paid them but havent been able to talk to them or find a solution. I have the photos showing the card not getting charged. My next installment is coming and Im getting worried I wont have a answer nor solution before the payment date. Theres no way to contact customer support besides the chat feature but they do not reply. 
I have a second dispute open for an order of XXXX that got canceled and XXXX wont refund me the money back to my XXXX account. Its amazing how theres no one from XXXX you can talk to. Customer service is inefficient and not helpful.
Complaint sub-issue: Information belongs to someone else

Consumer Financial Protection Bureau : I wish to dispute any and all association with Discover Card credit account tied to my credit score. At no time have I ever had an account with Discover Card, nor have I ever authorized anyone to open such an account. I humbly request that all references to this account, and the negative marks related to its delinquent status, be dissociated from any record of my credit history.

I began checking my credit regularly several years ago after the report of a substantial data breach within the South Carolina Revenue Service. Using the XXXX XXXX app I noticed an account with Discover Card was under my name. After beginning my investigation in earnest, my then wife and now ex-wife informed me she opened this unauthorized account. At no point did I ever receive a Discover  Card, a statement was never forwarded to me, nor did I ever make a single purchase using that account. 

I have contacted Discover Card dozens of times informing them that this account was created without my consent. Protests have been filed and appeals have been submitted. The only Discover Card associated with this account that I have ever seen is in the name of my ex-wife. I have never be in possession of a Discover Card with my name on it, nor have I ever made a single purchase of any kind with such a card. Furthermore, I have produced the divorce documents stating that my ex-wife, ( name redacted per your request ) takes full responsibility for addressing the balance of the Discover Card. This is account is NOT responsibility. 

I authorize your organization to do a full review of my credit history and consult with any and all of my other creditors. You will find no other late or delinquent accounts, nor any accounts that were ever late or delinquent. Actually, you will find that I have paid off every vehicle and or loan early. My mortgage has every so much as had a late payment of any kind. 

Please, I beg your agency to use a modicum of discernment regarding this circumstance. All logic points to the fact that this delinquent account is not mine. Discover is engaged in character assassination of the most odious kind. I have thousands of dollars of debt in my name, all being serviced and reduced in accordance with the original terms agreed to with my creditors at the time each account was established. 

A credit score is supposed to an attempt to accurately display a persons credit worthiness. Due to Discovers refusal to clear my name, even though they MUST know this is not my debt, it continues to negatively affect my good name. I ask that your agency correct this travesty by removing this erroneous information for the reporting of my credit history. 

I you will just give me the opportunity, I am will to speak to anyone, travel anywhere, supply documents, provide affidavits, etc. to clear my name and correct this injustice. 

Thank you for your consideration.
Complaint sub-issue: Investigation took more than 30 days

ftc violations : XXXX XXXX XXXX  XXXX dept of ed XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The Fair Debt Collection Practices Act, Pub. L. 95-109 ; 91 Stat. 874, codified as 15 U.S.C. 1692 1692p, approved on September 20, 1977 is a  consumer protection amendment, establishing legal protection from abusive debt collection practices, to the Consumer Credit Protection Act, as Title VIII of that Act
Complaint sub-issue: Personal information incorrect

I would like to request a security freeze placed on my XXXX XXXX XXXX. I choose to opt-out of your disclosing future information until further notice including the and other furnished XXXX XXXX, XXXX XXXX, Innovis inquires regarding all personal information. This security freeze request not only restricts credit bureaus and creditors, but also future potential employers until I lift this restriction. Under the Fair Report Act, you are required to comply. My name is XXXX XXXX XXXX I am XXXX XXXX XXXX XXXX. I currently live at XXXX XXXX XXXX XXXX OH XXXX. 
the following addresses are not mine : XXXX XXXX XXXX XXXX XXXX OH XXXX XXXX XXXX XXXX XXXX XXXX OH XXXX XXXX XXXX XXXX, XXXX, OH XXXX The following number are not mine please delete remove : ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX
Complaint sub-issue: Was not notified of investigation status or results

I'm invoking my specified remedy as a Federal Corporation member as the original creditor/consumer. Under 1681i ( 2 ) Prompt Notice of Dispute to furnisher of information before the expiration of the 5-business-day period regarding CFPB # XXXX ; # XXXX and # XXXX.
Complaint sub-issue: Old information reappears or never goes away

Here we go again with Equifax. They keep reinserting a tradeline that damaging my credit right before I going house shopping. They said I submitted a dispute on a tradeline ( XXXX XXXX XXXX ), so they reinserted this back on my report. How can you dispute something that was not on your report in the first place. I submitted disputes through CFPB previously that this tradeline was paid off. Dispute # XXXX and XXXX. It was found in my favor both times. Equifax deleted it off my report after the complaints, But Equifax continues to reinsert this tradeline with negative statements. Damaging my credit. Now I have to wait until this is resolved again. This tradeline paid. XXXX is Equifax XXXX with me for.
Complaint sub-issue: Unable to receive car title or other problem after the loan is paid off

I paid off my vehicle in XX/XX/2009 and I'm now finding out that company never released the lien on the title. The company is now out of business. Please help, any assistance will be greatly appreciated. Thank you.
Complaint sub-issue: Problem using a debit or ATM card

On XX/XX/XXXX, I noticed unauthorized withdrawals from my checking account totaling {$2100.00} ( {$300.00} times 7 withdrawals ). I contacted Citibank immediately and they cancelled my debit card and sent me a new one. I explained to them that I never let anyone use my card and I always have it in my wallet. This account is only used to pay all my mothers bills. She is XXXX and has XXXX. Citibank refused to refund the {$2100.00}. They said they don't use the ATM cameras to help them make their decision, even though this will prove its not me and they will have the thieves picture and description. They rejected me saying that " the activity appears to be consistent with my normal banking activity ''
Complaint sub-issue: Information belongs to someone else

I lost my wallet in XXXX. I immediately filed a police report. Since then, information has appeared on my credit report that does not belong to me. I have requested copies of my original signatures from creditors and the credit bureaus, yet I have never been provided with such. Not only have accounts been opened, but some of them have gone into collections. I have done all I can to resolve this. Next Step will be a civil suit against all 3 credit bureaus for reporting false information. The accounts listed below DO NOT belong to me, XXXX XXXX, and should be immediately removed from my credit report! Thank you, 1 ) Date Opened : XX/XX/XXXX XXXX XXXX XXXX - Balance {$2100.00} 2 ) Date Opened : XX/XX/XXXX XXXX XXXX XXXX XXXX - Balance {$20000.00} 3 ) Date Opened : XX/XX/XXXX XXXX XXXX XXXX - Balance {$11000.00} 4 ) Date Opened : XX/XX/XXXX XXXX - Balance {$1500.00} 5 ) Date Opened : XX/XX/XXXX XXXX XXXX - Balance {$1000.00} 6 ) Date Opened : XX/XX/XXXX XXXX XXXX - Balance {$1500.00} 7 ) Date Opened : XX/XX/XXXX XXXX - Balance {$190.00} 8 ) Date Opened : XX/XX/XXXX XXXX XXXX XXXX - Balance {$2900.00} 9 ) Date Opened : XX/XX/XXXX XXXX XXXX - Balance {$1100.00}
Complaint sub-issue: Problem with customer service

Hello, I have received numerous calls from the Sallie Mae student loan company for a loan I do not have. 

I have no student loans. 

Since XXXX, they have called me weekly, sometimes more, to collect from someone named XXXX XXXX. I have no idea who this person is. 

On XX/XX/22, I called and spoke to an employee named XXXX, employee number XXXX. She told me she would take care of it. She did not ; I received more calls. 

On XX/XX/22, I called again and spoke to an employee named XXXX XXXX. She too said they would fix the problem. As of Monday, I am still receiving calls from Sallie Mae. 

Thanks so much, XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Information belongs to someone else

Hi I am submitting this XXXX XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 719XXXX has me at a score around 590. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop XXXX i made this clear for 60 days straight with XXXX  i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a XXXX rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed XXXX its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify XXXX remove the inquiries and its been 60days n they record the calls XXXX admitted they had my police report XXXX ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me severe XXXX and stopping me from getting this job offer XXXX now XXXX XXXX  XXXX cant provide to my XXXX XXXX XXXX  daughter PLEASE HELP ME PLEASE XXXX XXXX now.with no help.
Complaint sub-issue: Their investigation did not fix an error on your report

On XX/XX/2022 I sent a letter to XXXX explaining I was the victim of identity theft including the identity theft report regarding XXXX XXXX XXXX XXXX XXXX in the amounts of {$360.00}, a collection without an amount. It has been six ( 6 ) months and no action has been taken to remove these from my account.
Complaint sub-issue: Sent card you never applied for

XXXX   XXXX   XXXX     - I received an unsolicited credit card in the name of my company from   XXXX   XXXX   with a credit limit of {$150000.00}. In addition, no credit terms were included with the card, which violate s TILA.
Complaint sub-issue: Problem with fees

I recently paid XXXX for a application to First Progress Bank on XXXX2021. This was charged on my XXXX XXXX and posted XXXX2021. I was approved for a secure line of credit. On XX/XX/XXXX I deposited {$500.00} as secure deposit and they charged me {$29.00} dollars again for the yearly membership which was chargeed to the new master card. I belive they are charging me twice. Could you open a case for this with I talked to the XXXX XXXX  but the could only give me my statement where I paid on XX/XX/2021 {$29.00}
Complaint sub-issue: Company closed your account

I have had this Discover credit card since XXXX and have never made a late payment. I paid the card off the card XX/XX/XXXX I came into some money and paid off all my cards.I had some credit issues on or about XXXX but have not paid late on anything since. I'm disputing some 2 medical bills that should have been paid by my health insurance that I know about. I feel discriminated because I was never contacted by anyone to tell me what I should have done to avoid having this {$500.00} credit limit card closed. Please advise on this matter so that I understand why I was treated like this.
Complaint sub-issue: Account status incorrect

I have made several attempts to obtain Validation from XXXX XXXX but unsuccessfully. I filed a complaint # ( XXXX ) stating : There is a credit card account on my credit report reporting from XXXX XXXX XXXX. The initial amount for the debt was {$430.00}. I submitted a direct dispute with the company explaining the debt was not mine and requesting verification that the debt was indeed mine. I requested XXXX XXXX XXXX to provide a signed contract showing my signature. That request was never fulfilled. In XX/XX/2017 I sent a letter as well as a money order in the amount of {$50.00}. The letter was sent certified ( Tracking XXXX ) money order ( Tracking XXXX ). The letter goes to explain that the debt was unverified but to have the debt removed from my credit file, I was sending the money order in the above amount as a settlement. In return the debt would be satisfied and deleted from my credit report. The letter also specified that cashing of the money order would certify as a contractual agreement that XXXX XXXX XXXX XXXX would mark the referenced account as satisfied and delete the account from my credit report. XXXX XXXX XXXX has since cashed the money order and applied towards the balance on the account, which now reports a balance of {$380.00}, while also reporting the account as " Never paid ''.

The company never responded to the complaint.
Complaint sub-issue: Didn't receive services that were advertised

Have tried numerous attempts to sign up for Equifax trustedid premier since my ssn was impacted by last year 's data breach. I received the link to complete enrollment but for the past week I get a " System Unavailable " error. I called the customer service number provided and the person over the phone asked questions to verify my id. I could not answer one of them ( " the month and year you requested your last credit report from Equifax? '' ) and was told that I would have to fax them documents to complete enrollment. I did not feel comfortable doing so especially since all of this is not required online. So I registered online again using a different browser and still got system unavailable. The end of XX/XX/XXXX is the last day to register and it 's if as though Equifax is making it as difficult as possible to sign up.
Complaint sub-issue: Debt is not mine

Received a call from XXXX stating they are sending legal papers to my home over a debt, they called my work also. I called them back and they have a lot of information of mine, they told me I received a payday loan from MAC Development. I have never heard of this company and have never received anything from them. I told them to deliver the legal papers. The debt is {$390.00}. This is not mine. I received multiple calls and again they called my work. How can they try to get me to pay money for something I do not owe. PLEASE HELP!
Complaint sub-issue: Debt is not yours

This balance on XXXX has been haunting me for years. It resurfCed in XXXX of XXXX. At the end of XXXX after reporting it fradulent in XXXX of XXXX, I attempted to contact and negotiate a lower price to pay it off. I do not wish to pay XXXX on a debt that I did not create. At the begining of XXXX I began trying to join the XXXX XXXX. I can not join with this debt weighing on me negatively. I spent 6 months trying to get ahold of the right company. Each number I called was another rabbit hole that ended with them telling me they can not collect on this debt because it had expired. After much research I found out that the debt originated from An XXXX cell phone bill. I have never in my life had a XXXX phone with that service. I have had cable but never a XXXX phone with XXXX. I reported the debt as fraud and it is still lingering. The debt collectors claim that the time for them to legally collect the debt has expired and they are legally not able to take my money and remove this ugliness from my credit. I pay high interest rates and get denied for simple normal coutesies because of this debt and NO ONE will help me settle this issue or even just pay it so it will stop hurting my credit.
Complaint sub-issue: Their investigation did not fix an error on your report

I requested validation of XXXX XXXX account by requesting a balance and a signed contract or application making me liable for said account as allowed by the FCRA. 
XXXX XXXX failed to validate account with a signed agreement or application and continued reporting the account on all 3 credit bureaus. 
XXXX  XXXX sent a letter datedXX/XX/2019 further stating that they could not send me a copy of application because they did not have a copy. 
They continued by apologizing for the inconvenience but yet continued to report the account to credit reporting agencies despite my request for the deletion of this account.