Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information belongs to someone else

It appears that my credit file has been compromised. Again, I was going through my records & noticed many information, account or item which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any account or information which is found to be opened due to identity theft. The dispute item do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please block/remove this files. This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. 

If you feel there is a possibility this account belong to me I will require all documentation that bears my signature ( another research item I found that requires you to verify with XXXX XXXX  accuracy that each account is XXXX XXXX true, accurate, correct, complete & VERIFIABLE ). If you do not provide any records & claim the item is verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly. XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Date Opened : XX/XX/2015 Balance : {$17000.00}
Complaint sub-issue: Their investigation did not fix an error on your report

In XXXX I lost my job and began the divorce process. I fell behind in mortgage payments with XXXX XXXX. In XXXX I started the process of a short sale and had a buyer. Somehow the foreclosure occurred and XXXX XXXX transferred the loan to XXXX. In XXXX I was contacted by Dyck ONeal and was told I was responsible for $ XXXX because of the foreclosure. They offered to settle for $ XXXX over 60 months. I typically made payments on time, faced other financial hardships but ultimately paid it off. I have about 40 late payments on my credit report just because of this. Because of PMI I may not have been financially responsible for the $ XXXX but I paid anyway.
Complaint sub-issue: Their investigation did not fix an error on your report

I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX I am filing this complaint for falsely reporting misleading information. There is no XXXX party involved. Please review the uploaded letters.
Complaint sub-issue: Public record

I have so many issues with this response, that I do n't know where to begin! 
# 1 I provided PHYSICAL PROOF that the public records are not reporting accurately and must be removed. How are they going to tell me that it 's " accurate '' to report information that does n't exist and that is invalid? How is it " accurate '' to report a balance when it should state that it has been paid? 
# XXXX - they have the filing date as " XXXX/XXXX/XXXX '' - this date does NOT exist! 
They have " XXXX CT '' for the name of the court - that is NOT the name of a court and it must be accurately and completely listed! This is also required to state bankruptcy court [ city, state ] Where liability is listed, it should state numerically - this states " A '' Once again, I 'm asking HOW THIS IS EVEN LEGAL? 
# 2 Equifax 's response clearly states that the burden of proof is on ME and NOT them! This is not true. XXXX states in XXXX XXXX XXXX that the burden of proof is on them and they can not tell me that I have to go directly to the creditor to obtain information. That 's THEIR job. They get paid to report information that is ACCURATE AND COMPLETE. When I notify them that this is not so, they must conduct an investigation into what I 'm stating is inaccurate or unverified. When I tell them once again that they are incorrect, they must ensure that the information they receive from the creditor is in fact accurate! Telling me that they verified the tax liens is NOT legal verification. XXXX states that the ONLY legal form of verification is FIRSTHAND KNOWLEDGE. They MUST physically possess the documentation that substantiates the reporting of these accounts PRIOR to even reporting them to ensure what they are listing is accurate! 
# 3 The CRA 's are paid to report information and have no incentive to remove any of the items. It is, however, their job to ascertain that what they are reporting is correct. This is why I have sent them the proof that what they are actually have on my public records section is NOT correct and they have failed to remove or correct it after 2 months and XXXX rounds of letters. I 'm looking at the actual paperwork ( petition ) from the court that verifies that they are reporting information that is invalid. This is also why I have provided this documentation to you.
Complaint sub-issue: Account status incorrect

Upon reviewing my credit file, incorrect information was found in my reports. The 3 Credit Bureau has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i, and continued reporting as unverified information without any proof provided, within the time allowed by law, is not authorized. Below are the accounts that are reporting on my Credit Reports : XXXX : XXXX XXXX Balance {$0.00} XXXX XXXX XXXX XXXX Equifax XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Information is not mine

please help me to come to a resolution in this matter, i have been a victim of ID theft and several accounts have been used on my behalf, i have already disputed this matter with all XXXX credit bureaus but so far no help from their end, i will be attaching my police report that i have inquired from XXXX XXXX police department along with the FTC application. 
please follow this issue with them thank you for your cooperation
Complaint sub-issue: Trouble with how payments are being handled

I am in the Public Service Loan Forgiveness Program with all loans through Fedloan Servicing. In early XXXX of XXXX, my loans properly reflected that I had accrued 60 months of payments towards loan forgiveness. Later in XXXX of XXXX, one of my federal loans reached {$100000.00} in outstanding interest, and unbeknownst to me, was automatically split into two separate loans, with {$50000.00} of outstanding interest in each. When these new loans were automatically created, Fedloan Servicing failed to recognize any of my previously accrued months of public service payments. 

On XX/XX/XXXX, I contacted Fedloan Servicing and filed for an official recount of my payments to ensure my accrued months would be reflected on the now split loans. I have not received a response as to when the recount of my payments will be completed despite frequently contacting Fedloan Servicing regarding this matter over the last two and a half years. As I am now entering what should be my final year of Public Service Loan Forgiveness payments, I would like to ensure that the review is timely completed and that all of my payments are properly reflected. Thank you.
Complaint sub-issue: Other problem

Citi Group has made a decision to end its business relation with companies that engage in the manufacture, and or distribution of firearms and or firearm components that Citi Group has arbitrarily decided do not serve a legitimate public interest. As a client of said company and a tax payer, my resources are used to support Citi Group entities through FDIC and other safeguards where public and private money is used to benefit the interests of Citi Group. Citi Group, as a business entity which is the benefactor of public resources, should not be attempting to implement public policy. It should not engage in the practice of strong arming clients who are engaged in lawful, and Constitutionally protected commerce.
Complaint sub-issue: Sued you without properly notifying you of lawsuit

On XX/XX/XXXX, I noticed a collections on my credit report from this company and sent a letter requesting verification of the debt, as I did not recognize it. I have not received a response as of the submitting of this complaint. 

On XX/XX/XXXX, at XXXX XXXX, I received a telephone call from an unknown number. The caller stated that they were outside my residence to have me sign " court papers. '' I asked them if they were a licensed process server -- they did not answer ( they said " I have a certificate from the state, and I'm trying to just get you to talk to this company '' -- they did not confirm that they were or were not a process server ). This caller advised me to contact I.C. Systems at ( XXXX ) XXXX and to reference file number XXXX. 

I called the number, and referenced the file, and they pulled up the debt I had disputed with the credit bureaus and via certified mail.They still have not responded to my debt verification request ( as it has not been 45 days yet from the date of my dispute ), but, per the FCRA, are required to cease all collection attempts. 

In addition to telling me I had been sued and " had to sign court papers '' for a lawsuit I was not noticed for ( and a lawsuit which does not exist in my county of residence ), they engaged in debt collection practices today, which are prohibited per the FCRA while a debt is in dispute.
Complaint sub-issue: Public record information inaccurate

Ive submitted documentation to Lexis Nexis, XXXX, XXXX and XXXX indicating that there is a bankruptcy listed on my credit report ( s ) for which is inaccurate. Ive contacted the court for which they have claimed to receive documentation from who denies any information pertaining to a bankruptcy under my name is accurate. This documentation was submitted to the credit bureaus and lexis nexis. Ive tried disputing the bankruptcy numerous times for which they have failed to remove it and now I shall take legal action.
Complaint sub-issue: Deposits and withdrawals

I applied for a job on IXXXX  and the guy named XXXX XXXX emailed me referring he was from Indeed and was offering me the position. The job was for a personal chauffeur. He sent a check for me from his company, I looked it up to make sure that it was a real company in which it was. I took the check to the bank which is XXXX XXXX XXXX XXXX. I told the teller about the job and that I wasnt too sure about the check but I applied on Indeed for the job. She said they would hold it for 2 days to make sure it was verified. Next thing I know {$200.00} and {$3800.00} was coming out of my account from Cash App to someone named $ XXXX. XXXX   and I tried contacting cash app and they were no help at all. They just give you the run around. Bank account went into negative by $ XXXX. I had to file police report and get a XXXX
Complaint sub-issue: Information belongs to someone else

My information was used by someone who stole my identity to get credit accounts on my name, and not pay and they debts ended up in my account in collection unpaid and I'm left on the hook. my name ruined i can barely qualify for credit or better interest rate. 
this report is me trying to fix all the harm done to me my my life my good name.
Complaint sub-issue: Called after sent written cease of comm

Enhanced recovery systems called my job XXXX weeks ago, they were notified that personal phone calls are not permitted by our company, a week later, XXXX more calls at work from the same company happened after they were told to not call me at work
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act, the item listed below has violated my rights. 

INQUIRIES : -XXXX XX/XX/XXXX -XXXX XXXX XXXX  XX/XX/XXXX -XXXX  XXXX XX/XX/XXXX -XXXX XXXX XXXXXX/XX/XXXX -XXXX XXXX XX/XX/XXXX -XXXXK XX/XX/XXXX XXXX XX/XX/XXXX -XXXX XX/XX/XXXX NEGATIVE ACCOUNTS : -XXXX XXXX XXXX  XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act, XXXX XXXX, XXXX # XXXX  XXXX, or XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions I have not given written instructions for this account to be furnished on my credit file.
Complaint sub-issue: Their investigation did not fix an error on your report

XXXX XXXX reported to the three major credit credit bureaus that my auto lease was a charge off. During my installment auto lease, I never paid late. All payments was made via my XXXX XXXX online account. Paperless. After my lease ending I checked my balance online several times. My online balance showed a zero ( 0 ) amount. 
Several months later I received a call from XXXX XXXX collections stating I had an outstanding balance of {$1100.00}. I explained to the representative that I was not going to make a payment when # 1. My online account balance showed a zero owed amount and # 2. I had no clue what the {$1100.00} was for? The representative said they would send me the information in the mail. I never received ANY correspondence from XXXX XXXX via the mail, during or after my lease. Remember, I have a paperless bill account. A few months later I tried to apply for a new credit card and I was denied. 
So I pulled my credit report and to my surprise, I have a negative mark on my report for this lease. When I contacted XXXX XXXX, they explained that the {$1100.00} was for my lease disposition fee and excessive wear on my tires. I explained that I had an insurance policy purchased at the time of my lease to cover any excessive wear. When the representative looked up my account they confirmed that I indeed had a policy. They said the XXXX XXXX had made an error and only billed the Insurance company {$85.00} and they would take care of it. At this time I still had an issue with regards to the disposition fee. I explained I never received any notification of a balance for the disposition fee. As it turns out I am correct. XXXX XXXX sent the bill to a old address which I had to lived in over two years. When I asked why the fee did not show on my online account balance, they said they only mail these bills. Remember, I have a paperless payment account!!! So I paid the disposition fee. 
Now, today XX/XX/21, My credit report still shows an outstanding balance of {$500.00}, late payments and a charge off. Equifax refuses to remove this negative mark from my credit report. So I have an issue with Equifax and XXXX XXXX Equifax case # XXXX XXXX XXXX account # XXXX
Complaint sub-issue: Can't use card to make purchases

Since XXXX 2017 my record with Citi Bank Corp. reflects that I am XXXX and closed my Sears card on Saturday XX/XX/XXXX I was informed in the Sears store of XXXX XXXX XXXX in XXXX XXXX XXXX XXXX that the system had rejected my card, To investigate today X/XX/2017 I call to the CitiBank and they informed me that its records showed that I had XXXX. I Investigate with the SS and with XXXX and in none this information appears. Citi Bank refuses to fix the error and demand a letter from the SS office. I am a XXXX veteran with a catastrophic condition and it is very difficult for me to go to the SS office. Citibank persists in keeping this false information in its files, which can hurt me in other financial and personal matters. I hope you can help me with this matter. Thank you
Complaint sub-issue: Information belongs to someone else

I have just recently reviewed my credit report and have discovered some inaccurate accounts reported on my credit file. These derogatory accounts do not belong to me. I also have no knowledge of those accounts and have no idea who would have access to my credit. Due to these false accounts, I have no chance of acquiring new credit. Please conduct a reinvestigation into this matter and have those derogatory accounts removed from my credit file.
Complaint sub-issue: Problem with paying off the loan

I have a car financed through US Bank that has been deemed a total loss. US Bank provided my insurance company with a payout amount almost {$9000.00} more than what I currently owe on the loan. When I called customer service to confirm the payout amount that was provided to my insurance company and to determine why the amount was so significantly different they stated that since it is a total loss they will only discuss my payoff amount with my insurance company.
Complaint sub-issue: Can't get other flexible options for repaying your loan

I am writing to you because I am having difficulty obtaining stable employment due to my health. I am also requesting a payment that allows me to meet my medical and living expenses. I am not working due to several physical illnesses. I have XXXX XXXX, XXXX XXXX, XXXX XXXX  and generalized XXXX ( please see attached documentation ). I currently have no income and I do not foresee any improvement in the future, but my husband is willing to help me pay my student loans.

I obtained my XXXX XXXX in XXXX XXXX XXXX from XXXX inXX/XX/XXXX. I worked for three years with a very low starting salary. In XX/XX/XXXX, I was XXXX with XXXX XXXX   which has impaired me to continue in the field, but the amount of days which I am bed bound has also prevented me from obtaining any stable employment. My dreams and vision to help people with XXXX XXXX  has vanished.

Please conduct a review of my account to determine whether I am eligible for an alternative repayment plan.

I believe I can afford to pay {$800.00} per month toward my loan. Please consider my offer, I am trying to reach out with all my best intentions. If you do not grant this request for a reduced payment plan, I will be at risk of default. If I received a reduced repayment plan, I may be able to avoid default, which is the best interest of all parties.

Please consider this letter a written request that you contact my lender or other authorized party to conduct a review of my account and provide a response.

I hope we will be able to agree upon an acceptable repayment plan.
Complaint sub-issue: Impersonated attorney, law enforcement, or government official

A person called me from a unknown number stating they were trying to find out if I would be home to be served legal papers by a process server. I asked suprisingly what legal papers. The guy said XXXX XXXX law firm. He asked if the address he was giving me was mine. I said, " I don't know what your talking bout? '' The man calling as a process server gave me a number for XXXX XXXX XXXX. I called the number and know one answer a few minutes later a guy called back and said did someone call this number? I said, " Who is XXXX XXXX, They guy said, who is asking. I told him who I was and he told me i owed a debt on a XXXX XXXX. I said, " Know that car is paid off. The guy told me that i had not paid the car note since XXXX. I said, The XXXX has been paid off. Is this a scam or something? The guy began to holler at me. He told me I should pay my bills. I said, " The car is paid for. '' He asked for proof. I had nothing more to discuss with the guy. 
I was pretty shaken by the call because the car was paid off. I have know credit issues at this time. God bless those challenged, because i have had problems in the past. I am not perfect but I don't want to feel like I am in a pool of people searching to see who they can prey on. The other thing is there has never been any credit or collections concerning the XXXX XXXX on my credit for anyone to call or have a man to come searching for my address to serve me. It is very dangerous in America at this time. I want to find out my rights and also how to make my information private. I want to be harassment free people preying on innocent folks concerning debt, public access to my name, and address, phone number, and any unauthorized person invading my privacy regarding.
Complaint sub-issue: Account information incorrect

Equifax should not be reporting me as an authorized user on the XXXX  XXXX partial account number XXXX. ( Please see page attached from my credit report. ) I called the bank and let them know that I did not give permission to be added as an Authorized User on this account. I have also contacted the bureau to remove this account however, I have not been successful. It is a violation of the Fair Credit Reporting Act to not report accurate information on a credit report. This negative reporting is harming my credit score and this line item need to be removed from my credit report.
Complaint sub-issue: Information belongs to someone else

I SENT LETTERS, CERTIFIED WITH SIGN AND RETURN TO EQUIFAX ON THE FOLLOWING DATES:XX/XX/XXXXXX/XX/XXXXXX/XX/XXXXAccording to the Fair Credit Reporting Act, Section 609 (a)(1)(A),  you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report.  Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see Verifiable Proof (an original Consumer Contract with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit.   Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below.I demand the following accounts be verified or removed immediately.
Complaint sub-issue: Having problems with customer service

Nelnet applied a forbearance on XXXX of my student loan accounts in XXXX 2014, yet reports me as 90 days late in XXXX 2014 to all XXXX major Credit Reporting Agencies. I have repeatedly disputed these XXXX accounts with Nelnet, each time to no avail. 

Furthermore, Nelnet does not report *positive* payment history during the past seven years, thus lowering my overall credit rating.
Complaint sub-issue: Information belongs to someone else

This is my various endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. 
Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. XXXX XXXX XXXX XXXX XXXX, NY XXXX, XXXX XXXX  XXXX, XXXX XXXX  XXXX
Complaint sub-issue: Information is not mine

I was victim of Identity Theft and they used my SSN to open a XXXX Account - with a {$3600.00} unpaid balance ( in collection ). I have asked Equifax and XXXX to remove the this item with no success ( in dispute since XXXX 2015 ). 
I also asked Equifax to remove another Collection issue ( caused by the same perpetrator who stole my SSN ) - Unpaid rent for {$4700.00}, in a city I have never lived in. No results to far.