Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Deposits and withdrawals

I did mobil check deposit on XX/XX/22 and everything was normal how it has always worked the check was pending I received the XXXX until rest of the check cleared, I transfer XXXX dollars on XX/XX/22 to my regular checking account to pay a bill which I did. Later that evening I went to grocery store and my card declined, so I went to see why at the atm and it showed I was XXXX in my account. They pulled the XXXX back from me and slapped me with a negative balance. Following day XX/XX/22 I went to XXXX XXXX california branch to find out why this had happened I was told the fraud department put the hold on my account and that if the funds cleared tomorrow the hold would be lifted.That same night I go to check if there has been any change to my account and I magically have XXXX dollars in my account, so I pay my phone bill go to bed wake up the following morning and Im now XXXX in my checking out so now Im XXXX in the negative between my checking and savings account. So now its XX/XX/22 XXXX oclock at night my car payments due and they still have not lifted the hold even though I was told the check has cleared and was a good check, so Im late on my car payment now which will now have fines for me to pay.
Complaint sub-issue: Debt was result of identity theft

On XX/XX/2019, I received a letter from a collection agency ( ERC ) stating that I owe XXXX XXXX {$700.00} ( account XXXX reference number XXXX ). I called the 1800 number provided in the letter to inquire about what this debt was in reference to. I spoke to one of your representatives in XXXX and advised him that this is not my debt that I have never opened an account with XXXX XXXX. The representative asked if I knew a XXXX XXXX who lived in XXXX XXXX XXXX, Tx XXXX. I stated that I do not know any XXXX XXXX nor I have I ever lived in Texas and that I have never authorized anyone to open any account under my name. This is obvious a fraud or a mistake. 
I am disputing these charges/debt to be a mistake or Fraud. 

On XX/XX/2019 I wrote ERC the following letter : ERC XXXX. XXXX XXXX XXXX, Fl. XXXX XX/XX/2019 XXXX XXXX Re : XXXX Account Number : XXXX Amount {$700.00} To Whom It May Concern : I am writing this letter in response to the letter received from you on XX/XX/2019. In conformance to my rights under the Fair Debt Collection Practices Act ( FDCPA ), I am requesting you to provide me with a validation of the debt that you talked of earlier. Please note, this is not a refusal to pay, rather a statement that your claim is disputed and validation is demanded. ( 15 USC 1692g Sec. 809 ( b ) ) I do hereby request that your office provide me with complete documentation to  verify that I owe the said debt and have any legal obligation to pay you. 
Please provide me with the following : 1. Agreement with the creditor that authorizes you to collect on this alleged debt 2. The agreement bearing my signature stating that I have agreed to assume the debt 3. Valid copies of the debt agreement stating the amount of the debt and interest charges 4. Proof that the Statute of Limitations has not expired 5. Complete payment history on this account along with an accounting of all additional charges being assessed 6. Show me that you are licensed to collect in my state ; and 7. Your license numbers and Registered Agent If your office fails to reply to this debt validation letter within 30 days from the date of your receipt, all instances related to this account must be immediately deleted and completely removed from my credit file. Moreover, all future attempts to collect on the said debt must be ceased. 
Your non-compliance with my request will also be construed as an absolute waiver of all claims to enforce the debt against me and your implied agreement to compensate me for court costs and attorney fees if I am forced to bring this matter before a judge. 
Thanking you, On XX/XX/2019, ERC responded via mail with a letter and a copy of a signed " Digital Home Advantage Plan Agreement '' with the customers phone number, email address, Home address, city and State including the date. I have never been to Texas nor I have ever seen or signed that document. Never had that particular email address, home address nor phone number. I have obviously been a victim of FRAUD.
Complaint sub-issue: Didn't receive notice of right to dispute

Th e Educational Credit Management Co. ( ECMC ) is ha rassing me to pay a debt for a closed school I neither attended nor signed a loan agreement to attend and denied my request for a loan discharge in  accordance with procedures specified in paragraph ( d ) ( 6 ) ( i ) of 34 CFR 682.402 section A : ( d ) Closed School ( 6 ) Guaranty Agency Responsibilities  ( i ) Procedures applicable if a school closed on or after  XXXX   XXXX ,  XXXX , but prior to  XXXX   XXXX ,  XXXX .     ( A ) If a borrower received a loan for attendance at a school with a closure date on or after  XXXX   XXXX ,  XXXX , but prior to  XXXX   XXXX ,  XXXX , the loan  may be discharged i n accordance with the procedures specified in  paragraph ( d ) ( 6 ) ( i )  of this section.     ECMC confiscated my  XXXX  tax refund without a MPN on file and is aware the  XXXX   XXXX   XXXX   XXXX  has closed for recruiting violations in  XXXX  but is still attempting to collect my  XXXX  refund.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX  Account # XXXX, XXXX XXXX XXXX XXXX  All Banks XXXX XXXX XXXX XXXX All Banks XXXX XXXX  Auto Financing XXXX XXXX  Auto Financing XXXX XXXX  Auto Financing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Complaint sub-issue: Don't agree with the fees charged

Step 1 : What is this complaint about? 
Back in XXXX I transferred all my credits from XXXX college to XXXX XXXX, graduated in XXXX ; however, the school was shut down and no longer accredited. 

Step 2 : What type of problem are you having? 
I 've been to several job interviews and my degree is not accepted due to the accreditation. I 've been told the that my transcript and degree not accepted or recognized. I lost my job on XXXX XXXX, currently back in school pursuing another degree at a junior college. 

Step 3 : What happened? 
The Board of Education did not recognize XXXX-XXXX XXXX ; therefore, the grades/transcripts are not transferable and degree not recognized. 

Step 4 : What company is this complaint about? 
XXXX-XXXX XXXX, CA Step 5 : Who are the people involved? 
I currently owe money to XXXX ( Private Loan ) Total {$14000.00} and XXXX ( Department of Education ) Total {$39000.00}. My original loan was {$77.00} XXXX.
Complaint sub-issue: Information belongs to someone else

There is a discrepancy in my personal credit report ( s ) that is in violation of my consumer rights. Please permanently delete and block the below inquiries from my XXXX, EQUIFAX, and XXXX credit report ( s ). These inquiries are fraudulent and unverifiable. 

XXXX XXXX XXXX  XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX  These inquiries are unverifiable, fraudulent, and are in violation of my consumer rights. Requesting to permanently remove these inquiries.
Complaint sub-issue: Information belongs to someone else

I seen an auto loan that reappeared with XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX from XXXX on my Equifax credit report that was disputed and removed back in XXXX. The debt is reporting as negative with lates and this account does not belong to me. This debt needs to be removed from my credit report immediately.
Complaint sub-issue: Their investigation did not fix an error on your report

Please remove all derogatory accounts XXXX stra Height financial XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Received bad information about your loan

In XXXX, I was contacted by telephone the caller saying he was collecting a student loan of {$750.00} that I owed from XXXX. He was brutal in his language and demeanor. He said the loan had accumulated over {$5000.00} in interest. I had never been contacted before regarding student loan debt and believed that all of my loans were satisfied. This groups passed my account back and forth between collection agencies XXXX name only XXXX located in Texas. I was quite ill at the time. I asked for proof of the debt and they refused and threatened to garnish my social security - my only source of income. My doctor provided information to them about my XXXX and their doctor confirmed it ; however, they insisted that I sign an agreement to pay. I signed with a statement that it was under duress. They refused to accept it that way and so I signed and sent a letter saying it was under duress. That letter is missing from my file. Since then they have garnessed my social security several times. Finally I was just granted a deferrment from the DOE but this collection agency still reports the loan has XXXX missed payments. I never agreed to payments and have notified them several times that this information is false.
Complaint sub-issue: Threatened or suggested your credit would be damaged

In XX/XX/XXXX I got an email from a debt collection company Hunter Warfield about an debt that I supposedly to an old apartment complex, for damages. As soon as I got the email I called the company and gave proof that I did not owe this debt. After the call I did not hear anything from this company, and in XXXX of XXXX a collection was placed on my credit report. I have tried dispute this several times, with no luck. While, on the call on with this company one of their representatives tried insinuate that not paying this debt could hurt my chances of buying a home, before the guy I spoke with could finish the statement he was stopped by a manager listening to the call. The manger then asked me to resend proved of payment and gave me the wrong email address. I called back to get the correct email. I then after the call, called my old apartment complex to have them pull my pre-move in checklist that listed all the damages to my apartment before I moved in. The apartment representative said that she would have the manger pull the information I requested. Since that call in early XX/XX/XXXX I have not hear back from the manger, and they are avoiding my calls and refuse to talk to me. I called the collection agency back to see if they would close this debt for a lower rate, and they refused to accept the amount to close the account and fix my credit. I have tried everything that I can think of with no luck. I will proved the photos of the apartment with timestamps of when they were taken, my last bill, and money order that I paid with. Also I am going to be sending pictures of the emails I sent to this company, and got no reply.
Complaint sub-issue: Their investigation did not fix an error on your report

This is XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I sent letters to Equifax Credit Bureau the date of the last letter was on XX/XX/XXXX. And now we are in the month of XX/XX/XXXX and still nothing from them. That means Equifax has NOT complied with the FairCredit Reporting Act law and continued to report inaccurate information on my credit report. PLEASE REMOVE THESE ACCOUNTS COMPLETELY FROM MY CREDIT REPORT : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX
Complaint sub-issue: Other problem getting your report or credit score

I have 2 lenders that are unable to pull my Equifax report, so Im being denied credit. I have spent hours on the phone with Equifax and have no results or even answers except the problem is not with them. Please help!
Complaint sub-issue: Was not notified of investigation status or results

There is a collection on my consumer credit reports for {$140.00}, reported on XX/XX/XXXX. The debt is reported by the Collection Agency, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I have contacted the credit bureaus Equifax and XXXX  by mail on 3 occasions requesting an investigation pertaining to this debt they are reporting on my consumer credit reports, that is not my debt. To this date they have not provided any information, and to date have not removed this debt from my consumer reports.They are currently violating my rights under the Fair Debt Reporting Act and harming my credit rating. Furthermore, they are not responding to my repeated request to provide detailed information regarding the debt noted above. I have sent by First Class Mail three letters dated XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. To this date there has been no response regarding my repeated request.
Complaint sub-issue: Their investigation did not fix an error on your report

I received a " right to cure default letter '' on XXXX XXXX letter stated in part " if you pay {$110.00} by XX/XX/XXXX, you may continue with the Cardmember Agreement AS THOUGH YOU WERE NOT LATE. I paid {$300.00} on XX/XX/XXXX which is only 2 days after the notice and 19 days prior to the deadline. The Cardmemeber Agreement states in part " The first time your payment is late, a late payment fee of up {$30.00} WILL BE ASSESSED. If another payment is late during the next 6 billing cycles, a late payment fee up to {$41.00} WILL BE ASSESSED. '' So per the " RIGHT TO CURE DEFAULT '' which incorporates the " Cardmember Agreement '' by reference then there should be no late fee, nor any action resulting from the late payment. The reporting requirements are also included in the agreements that I signed which discuss the procedure for reporting late payments. I will save that portion for the court because the bank has these documents and they know exactly what they contain. These are the words of US BANK themselves. They have now been put on notice via these previous complaints. All correspondence from the bank will be used in small claims court or federal court. If the bank chooses to change venues then requested relief and damages will be increased to the maximum possible penalty to account for time, and other factors. You can use diversion and deflection tactics but a contract is a contract. I'm an ordinary man but I'm determined and I've successfully fought cases in state and federal court. I am really not the person who will go away. I am also mailing a goodwill letter with an alternative demand letter in case the goodwill letter is not honored. I have included medical documents showing that I was injured on the job and unable to work from XX/XX/XXXX through XX/XX/XXXX. XXXX compensation insurance did not pay me for 3 months. And it was a partial payment. My life was literally in shambles and US Bank is exerting all of their might to either ignore my grievance or refuse relief. If a man is drowning then you have to excuse him for not remembering to call in to tell his boss that he won't make it to work. I am divulging all of this information because I am merely preserving the record. It boggles my mind how a company can be so persistent to deny people their rights. Even when those rights were extended directly by the company themselves. I will sue, and I will win. This all so unnecessary as the remedy I am asking for is completely reasonable. Any alternative interpretation of the law will be decided by a judge.
Complaint sub-issue: Account information incorrect

Equifax is continually reporting a closed account from XXXX XXXX as chargeoff monthly on my report this has drastically affected my score and is illegal. If an account is closed how can it be reported charge off monthly Ive attached a copy of the payment history reflecting this as well
Complaint sub-issue: Can't get other flexible options for repaying your loan

XXXX called me on my cell phone and left a voicemail saying they were " returning my call regarding student loan forgiveness. '' They called on XX/XX/XXXX and XX/XX/XXXX in the afternoon. I called the number suggested : XXXX on the XX/XX/XXXX at XXXX XXXX, since I had recently inquired about the teacher loan forgiveness program to my loan service provider. 
I called and was transferred to XXXX XXXX of the National Student Aid Care program who said he could help me register for the Public Service Loan Forgiveness Program until I could qualify for the XXXX  Loan Forgiveness Program. He knew about both programs extensively, my exact loan amount, my interest amount, how many loans I had, my current monthly payment, and that I had recently come off of income-driven repayment. 
He asked to verify my identification by sending a 6 digit code to my email address, so I went to that email ( which he knew ) and read him the code that was sent. I later realized that email was a request to reset my password on my Federal Student Aid account. He changed my password after the phone call. He asked about my address, income, family size, mom 's number and address, aunt 's number and address, and many charming, personal questions. He sounded very knowledgeable and helpful. 
He said he could get my loan down to $ XXXX/month for 4 months and then $ XXXX/month for 120 months until my loan would then be forgiven if I had served as a teacher for that time. The monthly payment would change as my family size did. Interest would also not accrue during this period. He said he needed an account and routing number from my bank to have on file until I could get him my mom 's new account info. He knew what bank I was a member of. 
It was not until I was in the midst of signing and reading an e-contract sent to me that I realized the {$790.00} of the first four payments would go to him and his company, not my loan balance. Then, when asked if I could talk to my mother before finishing signing, he said I should go ahead and sign because I could cancel the program at any time. 
I was not comfortable with this, looked up the number, and realized it had to be a scam. 
I have filed complaints with the Federal Student Aid program, report this to my loan service provider, frozen my bank accounts, changed my Federal Student Aid information, added a verbal password to my loan account, and put an initial fraud alert through XXXX. I will also contact my local police and see if any further steps need to be taken. 
Please DO NOT hesitate to contact me for further information. I have all of the supposed addresses/numbers/faxes of the company/man, and I have the emails he sent to me.
Complaint sub-issue: Problem using a debit or ATM card

XX/XX/XXXX I spoke to a girl named XXXX XXXX XXXX who claimed she was affililated with XXXX XXXX XXXX  XXXX by posting a room for rent on the XXXX  site under the XXXX XXXX  housing page. I never met this girl but assumed she was legitimate because she sent me her Drivers license information and like i said had publicly posted the room for all XXXX students and affiliates. 
After chatting with her about the room, she sent me photos of the room she was renting but it was the leasing centers pictures not her own, and some things sounded suspicious about the room. For an example she didnt give me a suite number to the room right away and hesitated. Shortly after she sent a " suite '' number and i saw " pictures '' for the room she sent her " email address '' for me to XXXX  her {$100.00} for the application fee and {$600.00} for rent. My bank suggested that this email is associated not with a girl with her name but with a person named XXXX XXXX. I asked if this was her or her account she said yes. She had also sent a fake XXXX XXXX tracking # which XXXX  XXXX said was from XXXX. Upon noticing it was a scam, i asked the same girl to return my {$700.00} and she ignored the claim but kept contacting me and putting me in touch with more people to send money to claiming the " XXXX XXXX '' driver needs {$200.00} and to hurry and send the money. I reported the fraudulent XXXX  account to police the girl who posted and all the other information with XXXX police department. 

I called citibank for a return of those funds because i never authorized for my money to go to a scam artist. In addition, even though she was not affiliated with XXXX, not even living in the state of california, and not rendering services for XXXX XXXX XXXX XXXX ca, I sent CITIBANK the XXXX POLICE DEPARTMENT case # which is XXXX. 

A detective named officer XXXX had also agreed to work on the case. 

The 2 officers who showed that day right away had said they hoped to get my money back but CITIBANK denied my request for a return of the {$700.00} to XXXX. 

This XXXX  transfer was done through my checking account and my only checking account with Citibank. I also called " XXXX XXXX '' who is the branch manager with the bank i had opened my account with in XXXX XXXX and he claimed that he doesnt handle any fraud at the branch and that i would basically have to call the number on the back of my card. He had initially told me he would give me a call back to see what he could do but upon calling back at the time he said he would be able to talk to me, the bank affiliates gave me a phone number to the CITIBANK in XXXX XXXX saying that he is there for the rest of the day.