Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information belongs to someone else

XXXX XXXX paid in full still showing on my credit report cra violation inaccurate information
Complaint sub-issue: Their investigation did not fix an error on your report

I and my wife have a collection account ( reported by XXXX XXXX XXXX - XXXX ) in our Equifax Credit report that we have disputed as incorrect. This letter is to establish the facts with the supporting documents and request CFPBs help for the removal of the collection account from our Credit reports. 

We stayed at the XXXX at XXXX XXXX XXXX  at XXXX, MA for around a year until XX/XX/2017. Throughout our stay, there were many maintenance issues and the management did not fix many of them. The reason given was - non-availability of contractors, could not be fixed and they don't want to spend on a unit that they are planning to renovate completely. We repeatedly complained and moved out since it was not bearable. The apartment management agreed for an early release ( 15 days before lease end period ) and the move-out notice clearly states that we are moving out due to maintenance issues. 

We have attached the following documents that prove the above-mentioned facts Move-Out-Notice : Clearly stating the apartment management agreeing to allow us to move our earlier than the lease end period since the maintenance issue can not be fixed e-mail correspondence with apartment management that mentions the maintenance issues and the fact that they were not fixing. 

Move-Out statement : To show that the amount demanded by the apartment management and the collection agency ( XXXX ) is not the same. 

The apartment management sent a demand notice claiming the unresolved maintenance issues as damages and the rent until end of notice period ( Total amount {$1500.00} ). We responded thru our attorney with the above facts for the demand notice sent by the apartment management. However, the apartment management did not respond and transferred our account to collection agency XXXX, who have reported the collection account to Credit bureaus. 

We disputed with Equifax credit bureau and they sided with XXXX and refused to remove the collection account since XXXX informed them that we need to pay. 

The collection agency XXXX did not go the legal route and opted to damage our credit report presumably because of the strong evidence we have against the apartment management. The demand letter from XXXX also increased the amount ( {$2200.00} ).  XXXX did not accept any reasonable resolution in our interaction with them.
Complaint sub-issue: Personal information incorrect

I tried to get my get the two address off my report which do not belong to me which are XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NH XXXX
Complaint sub-issue: Personal information

my name on my nys id is XXXX XXXX XXXX and in my equifax, XXXX and XXXX credit report show as XXXX XXXX XXXX XXXX XXXX and that is not correct my id says XXXX XXXX XXXX dob XX/XX/XXXX address is XXXX XXXX XXXX XXXX, XXXX, new york,XXXX
Complaint sub-issue: You told them to stop contacting you, but they keep trying

I have been receiving calls from this company for weeks now. Most time I ignore it but today I'm sitting with my wife and kids watching tv and decided enough was enough. I've been in contact with XXXX  card services and have set up a payment plan thru their own website. I have been in contact with XXXX. I attempted to explain my situation and the fact that I have already made an agreement thru XXXX  and the did not listen. As I was explaining myself the guy on the phone just spoke over top of me. He was extremely rude. So I asked for a supervisor. I was immediately placed on hold and just waited a few minutes before I hung up and called them back. I then asked again for a supervisor was placed on a brief hold until a women answered claiming to be the shift supervisor. She proceeded to talk over me as I once again tried to explain myself. Then I asked to speak with her boss and she gave me some run around. Then proceeded to ask me for more personal info before she could give me her boss 's contact info. It was a giant run around. I told them numerous times over numerous calls to stop calling me. I will provide a screenshot of my agreement with XXXX.
Complaint sub-issue: Information belongs to someone else

According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify -through the physical verification of the original signed consumer contract -any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.

I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to  positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. 

XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX
Complaint sub-issue: Debt is not yours

In XXXX of this year I started receiving calls from a debt collection agency named Procollect based in XXXX Texas. They stated that I owed a debt in the amount of XXXX dollars from an apartment complex named XXXX in XXXX Florida. I informed them that I lived in XXXX Hawaii and could not have possibly rented an apartment in Florida. They asked for proof that I lived in Hawaii and I sent them a W-2 from my employer here in Hawaii which had my address from the previous year. About a week later I received a call from them stating that the proof was not good enough and they needed me to file a police report about identity theft. I told them that this was the one and only thing that popped up on my credit report and that it must just be a case of mistaken identity. I also informed them that XXXX Police had no jurisdiction in Florida and that in order to file a report I would have to physically go to Florida to file. This would cost around XXXX dollars to complete. They then stated that it would be the only way they would stop calling. I then contacted XXXX  apartments and spoke with their bookkeeper. She informed me that my name was not on file as owing a debt. I took her number down and contacted Procollect to have them contact this person. They refused and since then have called me a minimum of 3 times a week for the past 6 months.
Complaint sub-issue: Problem with customer service

I am seeking loan forgiveness within the PSLF program.I filed over 100 days ago now and counting. I have well over 15 years of eligible payments and Mohela, who now owns my consolidated loans, is non responsive and slow to evaluate my request. It has taken 3 months just to verify my employment was eligible, something that literally takes 5 minutes online. They are now taking months to evaluate eligible payments, something that again I as the customer can do online within 15-20 min. Mohela has given no timelines for resolution, only that it takes up to 90 days which they have exceeded. It is impossible to get someone on the phone, with call wait times now over 2 hours with the new federal forgiveness program being implemented soon. Mohela clearly cant keep up with the volume of calls, and now I am concerned that my request will just get pushed aside with all the new requests coming in for forgiveness this month. I just want this to be completed in a timely manner.
Complaint sub-issue: Debt was paid

I paid a debt from a debt collection company, that sent me a letter stating that I pay a certain amount to be taken off my credit report. The letter stated I pay 50 % of the bill, that will bring the account to a XXXX balance and it will be deleted off my credit report. I 've called several times after I made the payment because they subtracted the money I paid which made it balance that I would owed. I 've disputed with the credit bureau and submitted documentation to prove my case, but yet, still see this account on my credit report. However, they did bring the balance to a XXXX balance but have not removed it off my credit report. I 've called them since then about this situation and all they have done was give me the run-arounds - but the second time I called, I finally got someone by the name of, XXXX XXXX. She was the one that I told I made the payment but the account was not at a zero balance. She claimed I did n't make the payment on time - so I had to go to my bank statement and tell her what day I paid it on, which was before the date that was stated on the letter. I am filing a complaint today because this company is not a worthy company. They show poorly representation and false advertisement, per documents! I was to pay {$190.00} which include {$7.00} for a collection fee but ended up paying that collection fee twice. Just to clarify!
Complaint sub-issue: Their investigation did not fix an error on your report

I am a victim of identity theft. I am writing to request that you block the following Incorrect information from my credit report. Someone has used my personal information to obtain loans and credit cards from.
Complaint sub-issue: Debt was paid

I cancelled service with XXXX XXXX XXXX on XX/XX/XXXX on the basis of No Contract allowing cancellation at any time. I received a bill from XXXX  that covered the period of XX/XX/XXXX thru XX/XX/XXXX. Only 3 days not 31 days of service was actually provided. I was contacted by a collection agency ( XXXX XXXX XXXX of XXXX. TX ). I sent them a dispute letter and a check for the amount which I considered owed {$17.00} ( XX/XX/XXXX X {$180.00} = {$17.00} ) as payment in full. They never responded to this letter or cashed the check. When I followed up with the phone call to ask what the status was and why I didn't hear a follow-up to my dispute, they said that the account is cleared and I owed nothing. Several months later I received a duplicate collection notice from a second company, I.C. System, Inc of XXXX XXXX, MN dated XX/XX/XXXX. 

Following dispute an " Account Validation '' was received from IC System which said {$180.00} is still owed. Package contained a series of statements that indicates that regular full payments were always made on-time with the exception of the last bill which is in dispute. It also included a statement subsequent to this last bill that indicates that total amount was fully written off by XXXX. Accordingly validation shows nothing is currently owed and a revised statement to reflect this should be provided.
Complaint sub-issue: Information belongs to someone else

It appears that my credit file has been compromised. Again, I was going through my records & noticed many information, accounts, or items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA the 3 credit Bureaus are required by law to remove & block any accounts or information which is found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please remove these files. XXXX XXXX XXXX : - ; Bankruptcy XXXX  XXXX Reference # : XXXX ; Bankruptcy : XXXX XXXX Reference # : XXXX ; If the credit bureaus feel there is a possibility these items belong to me I will require all documentation that bears my signature ( another research item found that requires you to verify with 100 % accuracy that each item is 100 % true, accurate, correct, complete & VERIFIABLE ). If the credit bureaus do not provide any records & claim the item is verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly.
Complaint sub-issue: Account information incorrect

XXXX XXXX has been/continue to report a moving credit available, in order to always make it appear as if I'm utilizing over 95 % of available credit. This really represses my score, and has the worst impact on my credit score to date. To be clear here is what happened. I opened a short term loan of XXXX from XXXX XXXX to finance repairs. Some time in XXXX, they started reporting the balance due as the available balance.
Complaint sub-issue: Information is missing that should be on the report

XXXX  account # ending XXXX is reporting to XXXX and Equifax. I disputed this account through XXXX on XX/XX/22. XXXX has failed to record the current status of the disputed information on my credit file. This is a violation under the FCRA under 15usc 1681i. Due to the violation of the FCRA I want the account to be deleted.
Complaint sub-issue: Information belongs to someone else

XX/XX/XXXX I reached out to XXXX to inform them that the account that they are reporting under my social is a result of identity theft. XXXX informed that they would investigate the matter and get back with me. Not only have they not gotten back with me they never blocked it from my credit file as requested and they have never sent validation as they should in the beginning before inserting into my file in order for me to dispute the validity. I have never dealt with XXXX or the company XXXX XXXX whom they represent. The amount of XXXX is not an obligation that I have ever had to owe to either company. Account XXXX does not belong to me and I demand that it be removed immediately or I will be forced to pursue legal action within the next 15 days. 
They have never even reported to the CRA 's that I disputed this information as it is on record here with CFPB.
Complaint sub-issue: Problem getting your free annual credit report

Was not able to get consumer file online with lexisnexis attached is letter
Complaint sub-issue: Didn't receive terms that were advertised

On or about XX/XX/XXXX I opened a Citibank Basic Checking Account after seeing an offer described by Citibank that if I opened a Basic Checking Account, deposited at least {$5000.00} within 30 days of accounting opening, and held at least that amount in the account for 60 days that within 90 days after fulfilling the conditions of the agreement I would receive a {$200.00} checking account bonus. I soon deposited approximately {$5000.00} on XX/XX/XXXX into the account. On XX/XX/XXXX I received another email update from Citibank about the offer and thanking me for enrolling in the Citibank {$200.00} checking offer and repeating the terms of the agreement. 

On or about XX/XX/XXXX I utilized the Citibank Mobile Application 's chat function to inquire as to when my bonus might be depositing, as it had been well over 60 days since when I opened the account and deposited the qualifying funds on XX/XX/XXXX. 60 days since my deposit would have been around early XX/XX/XXXX. The Mobile Application representative stated they could not resolve the issue and to call their One Stop Sales Unit, which I did on XX/XX/XXXX. The representative at the One Stop Sales Unit was confused and did not know how to search for the offer clearly, saying too that often the offers are for holding money in the account for 90 days or more, and provided essentially no clarity or guidance. 

I withdrew {$3000.00} of the {$5000.00} I had held in the account since XX/XX/XXXX on XX/XX/XXXX, my first withdrawl from the account. I am concerned as Citibank has been very unclear on when my deposit bonus will be depositing, as that is {$5000.00} I could be storing in other accounts that actually provided material interest income ( which are generally well over 1.7 % at the moment compared to Citibank Basic Checking 's essential zero interest ). Furthermore Citibank makes it extremely difficult to get any clear, definite answers on the matter as neither their chat representative nor their One Stop Sales Unit personnel have any meaningful knowledge on how to handle the matter.
Complaint sub-issue: Debt was paid

I had a collections debt from XXXX XXXX XXXX, in the amount {$1000.00}. The debt was settled and paid on XX/XX/2019. Between XX/XX/2019 and XX/XX/2019, XXXX XXXX XXXX collections account was removed from my credit report. Between XX/XX/2019 and XX/XX/2019, the debt was added back to my report. The collection agency is XXXX XXXX XXXX. The original creditor was XXXX BANK.
Complaint sub-issue: Their investigation did not fix an error on your report

I have tried to dispute the inaccuracies on my credit report with XXXX several times and have disputed the information. I receive correspondence saying account for XXXX for example was verified however I never received a copy of a HIPPA letter showing my signature. I have also disputed with XXXX for the inaccuracies and incorrect information on my report showing open on closed accounts which is not under FCRA compliance. This is inaccurate and needs to be deleted immediately.
Complaint sub-issue: Reporting company used your report improperly

I have recently been reading up on 15 USC chapter 41 as it relates to credit. I understand that any transaction that arose from the use of a credit card must be excluded from my consumer reports. I also understand that a credit card is defined as any card or device use for the purpose of obtaining money, property, labor or services. I disputed these items OVER 30 days ago and my dispute was ignored which is a violation of the FCRA. 

The definition of a credit card under 15 USC 1681 is the same as it is under 15 USC 1602 ( I ) which is the term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining, money, property, labor or services on credit. 

Notice, Congress said ANY card. The credit card is my social security card. This is the credit card I used to originate every consumer credit transaction below. They should all be removed from my consumer report pursuant to 15 USC 1681 a ( 2 ) ( B ). I am demanding that you remove these Transactions from my report immediately as they are a violation of my rights as a federally protected consumer under title 15 Chapter 41. 

The following accounts need to be removed immediately : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Used obscene, profane, or other abusive language

On XX/XX/2022, I mailed a debt validation and cease and desist letter through certified mail. Pervious to the debt validation and cease and desist letter, I requested for the agreement XX/XX/2022 but instead Discover attempted to collect payment on alleged debt as well as contact information. Instead of being connected to a so called team who can send my agreement the conversation was closed. Discover also discover provided two different numbers for me to contact to request the agreement but instead it was a number of an automated voice attempt to collect payment. Under federal law they are required to send the agreement upon request. 
Below I will attach the Debt Validation and Cease and Desist Mailed on XX/XX/2022.
Complaint sub-issue: Debt was result of identity theft

PLUSFOUR INC ( XXXX XXXX XXXX ) is a result of identity theft. I recently discovered through my new monitoring service this account being reported I made efforts to remove this account from my file as the amount of {$94.00} does not belong to me. This account was fraudulently opened through this company in XXXX of 2017 an has been reported to the FTC and authorities as Identity theft. I have submitted all of my information needed to resolve this matter in this complaint and through the FTC report attached and do not feel comfortable giving any further information in any way to any others at this time due to the further possibilities of identity theft.
Complaint sub-issue: Reporting company used your report improperly

My personal information was compromised/leaked by Equifax without my consent, putting my financial wellbeing at grave risk. Furthermore, my knowledge of the incident was intentionally delayed by Equifax, putting my financial wellbeing at further risk. I was not aware of the issue until XXXX XXXX XXXX even though the incident took place months prior. I have now placed an initial fraud alert on myself with XXXX, and I will have to manage and monitor this leaked data for the rest of my life, at my own expense and spending my own time and money.
Complaint sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

I am trying to recover funds for charges made on my Visa card. 

All charges were made by XXXX XXXX  for the same amount of {$500.00}. 

Dates of charges : 1 : XX/XX/2020 2 : XX/XX/2020 3 : XX/XX/2020 4 : XX/XX/2020 5 : XX/XX/2020 6 : XX/XX/2020 7 : XX/XX/2020 8 : XX/XX/2020 9 : XX/XX/2020 10 : XX/XX/2020 11 : XX/XX/2020 12 : XX/XX/2020 ( 1st charge on this day ) 13 : XX/XX/2020 ( 2nd charge on this day ) 14 : XX/XX/2020 ( 1st charge on this day ) 15 : XX/XX/2020 ( 2nd charge on this day ) I contacted CitiCards in XXXX to dispute these charges. They appeared on my statement in XXXX as " Billing Disputes ''. In XXXX, the disputes were considered " Resolved '' but I was not granted any refund. I was also charged again for three of the charges. ( Please see the XXXX Citi Statement attachment ). 

I have tried many times throughout the month of XXXX to contact CitiCards and resolve the issue. Sometimes I talk to the Fraud department, who says it is a Billing Disputes issue. Then Billing Disputes says that it is a Security Issue. The Security says it is someone else 's issue. 

I have not been able to work with CitiCards to have these charges refunded or reversed. 

I also tried contacting XXXX XXXX  to discuss these unauthorized charges. They do not have a customer service telephone number, so I submitted an online form to request a call back. They have not contacted me.
Complaint sub-issue: Talked to a third party about my debt

I 'M SICK AND TRIED OF XXXX SHARE MY INFORMATION WITH FMA ALLIANCE ABOUT MY DEBTXXXX DID NOT WANT TO DO WHAT I ASK THEM TO DO FOR ME.AND THEY MISSED UP MY XXXX. FMA ALLIANCE IN XXXX TX NEED TO LEAVE ME AND MY FAMILY ALONE.I DO N'T HAVE XXXX. JUST HAVE XXXX AND XXXX.I WANT TO QUIT CALLING US PLEASE AND THANK YOUR HELP.
Complaint sub-issue: Reporting company used your report improperly

My name is XXXX XXXX XXXX and Your agency Violated my rights to privacy. The law you are violating is clearly here. The civil liability law which i will sue under is clearly here.

15 U.S. Code 1681 ( a ) ( 4 ) - Congressional findings and statement of purpose ( Consumer Right to Privacy ) ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 4 ) There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
Complaint sub-issue: Account terms

This credit reporting agency attempts to circumvent the entire system of the CFPB. Basically, this agency types up a standard template response in an attempt to quickly close consumer generated complaints. In fact, under original complaint filed with the CFPB ( XXXX ) filed on XXXX XXXX, 2016, this agency stated that they would make the appropriate corrections within the 30 day Fair Credit Reporting Act. Well, it is now almost 60 days, and this disorganized, unethical company has not provided any updates, no communication, nor have they followed the Fair Credit Reporting Act. It is no wonder that most large companies do not depend on any information from this credit repository.