Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Accounts ; # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX & # XXXX have violated my rights. To make things even worse, more than half of the accounts listed above were opened without my written consent. All accounts including ; but not limited to - # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX & # XXXX do NOT & have never belonged to me.In addition, after reviewing my full credit report on XXXX, all of the accounts listed above ( including the unrecognized accounts ) have wildly inconsistent " DATE OF LAST PAYMENT '', " DATE LAST REPORTED '' & " DATE LAST ACTIVE '' information. These accounts above have caused significant damages. In accordance with the Fair Debt Collection Practices Act. Debt XXXXollectors are not allowed to communicate with me under 15 USC 1692C15 U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.15 U.S.C 1681 Section B. States that Anypersonwho obtains aconsumer reportfrom aconsumer reporting agencyunder false pretenses or knowingly without a permissible purpose shall be liable to theconsumer reporting agencyfor actual damages sustained by theconsumer reporting agencyor {$1000.00}, whichever is greater.
Complaint sub-issue: Information belongs to someone else

while checking my credit report with XXXX i noticed an account that stated that i was derelict in the amount of {$640.00} but was a balance of {$0.00} as present.i have no knowledge as to where this comes from. i have never had any relationship with this account.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act XXXX  Account, XXXX XXXX XXXX # XXXX, had violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account with out my written instructions.
Complaint sub-issue: Fee problem

I am writing to complain that Citi doesn't make prompt payment and negotiation for the opening bonus as stated in their promotion package. I opened an account package in XXXX, XXXX ( with told by the banker for the {$400.00} opening bonus if meet the requirement for maintaining XXXX deposit for at least 60 days ). I met the requirements on XXXX, XXXX and was told that I would be paid within 90 days. After 90 days, I have not received any bonus so I followed up with Citi. They opened an investigation case on XXXX, XXXX and confirmed that I was eligible for the bonus ( See attachments attached ). I communicated with Citi with this investigation result, but up till now I have not received the opening bonus yet. Now, I am writing to claim for my rights : The opening bonus {$400.00} as soon as possible.
Complaint sub-issue: Account status incorrect

I do have have a Citi Bank Credit Card which i closed on XX/XX/2015 on good standing and is reported as charge-off to the credit bureau 's. So, i called all the credit bureau 's and disputed the account being charge-off as i paid all of it in good standing and closed it in a good standing with a XXXX balance  on it. 

As a result XXXX and XXXX have verified my account and they have removed the charge-off from my credit file and closed it appropriately. But, XXXX did not remove it from the credit file which is seriously affecting my credit score and daily life. 

So my XXXX scores are always being very low with a serious deliquency on the account which is causing me very serious problems in my daily life. 

There is always a great difference in my credit scores because this such as : My current XXXX Score : XXXX My current XXXX score : XXXX My current XXXX score : XXXX As you see above there is always a 100 point difference between the scores which is a serious problem for me
Complaint sub-issue: Problem with personal statement of dispute

I have dispute a public record bankruptcy off my credit report with Equifax about 30 plus times with the proper paperwork still won't deleted someone bankruptcy off my credit file they are in violation if my rights Equifax has remove the man name but not his bankruptcy back in XXXX of 2018
Complaint sub-issue: Their investigation did not fix an error on your report

EQUIFAX SENT ME A COPY OF THERE INVESTIGATION RESULTS XXXX. THEY DID NOT VERIFY THIS ACCOUNT.
Complaint sub-issue: Their investigation did not fix an error on your report

The following company never proved their methods of verification through several stages of written credit disputes : - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The letters that were sent out are as follows : dispute letter 1 -- mailed on XX/XX/XXXX and received on XX/XX/XXXX dispute letter 2 -- no response letter mailed XX/XX/XXXX after over 30 days of no response dispute letter 3 -- VIOLATION OF FCRA RIGHTS DISPUTE LETTER # 4 mailed XX/XX/XXXX after 30 days of no response or correction to the credit reports. 

the credit bureaus all failed to respond within the proper timeframe and also failed to prove their method of verifications on how they " verified the information as accurate '' according to my most recent credit report that I obtained through myfico. 

No response from any of the credit bureaus within the given timeframe nor the companies. the companies have also tried to contact me illegally during this timeframe which is illegal to do in accordance with FCRA guidelines when disputes are underway.
Complaint sub-issue: Trouble getting, activating, or registering a card

I was getting direct deposit to my bank account for unemployment for the first 2 weeks. It then got switched to a debit card that I was not made aware of. When the card came in the mail I shredded it bc it looked like a credit card that I had not applied for. There was no letter stating what it was for. After I found out from unemployment that was the card with my money I tried on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX to call the bank to get a new one or to have the money transferred to my bank. I have sat on hold from 2-5 hours to be disconnected. I can not get through to the bank via phone or online. As you can imagine this is a hard time and Im trying to get access to my money so I can pay my bills. I'm begging that someone please contact me and help me get access to my money. Thank You.
Complaint sub-issue: Their investigation did not fix an error on your report

In previous months, I requested to update the inaccurate account which another credit reporting agency found to be inaccurate and had corrected. Due to CREDIT BUREAUS ' lack of response which I classify as frivolous, Credit Bureaus have dishonored FCRA regulations and my request for verification. If Credit Bureaus wish to correct this dishonor, I will give them one more chance to correct errors and FIX my records. Please update the account, which have failed to provide proper verification and another bureau has found to be inaccurate. CREDIT BUREAUS have 30 days to FIX the account listed below in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). 
XXXX XXXX XXXX XXXX Balance {$16000.00} Please provide documentation that the account belongs on my credit report and that my rights have not been abrogated. Otherwise please CORRECTY this damaging data immediately.
Complaint sub-issue: Their investigation did not fix an error on your report

I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the 3 credit bureaus to validate these accounts ( A ). It is not permissible to fail to validate these reporting accounts as unverified information without providing any proof within the time frame specified by law. My credit report includes the following erroneous information that needs to be investigated and deleted : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Information belongs to someone else

sent po report to equifax, XXXX, and XXXX XXXX XXXX, XXXX and XXXX XXXX id theft victim sent everything to the major credit bureau
Complaint sub-issue: Personal information

Here are the items I have identified as inaccurate. 

Incorrect Name : XXXX XXXX XXXX This name is incorrect and is not an accurate name for me. Delete this name for violating the FCRA. 

XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX This address is incorrect and is not an accurate address for me. Delete this address for violating the FCRA. 

XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX This address is incorrect and is not an accurate address for me. Delete this address for violating the FCRA.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I have sent in a dispute to Equifax about Hard Inquiries on my credit report I have received a reply stating I had to call the creditor but they could not verify the inquiries on my report.
Complaint sub-issue: Was not notified of investigation status or results

The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
FAIR COLLECTIONS & OUT - XXXX XXXX XXXX  - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX - XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Complaint sub-issue: Information belongs to someone else

On XX/XX/XXXX I sent a letter regarding inaccurate items on my consumer report. To this date, it has been well over 60 days, and I have not received a response as yet. I feel that my disputes are being ignored. Section 611 ( a ) states that a failure to investigate these items within 30 days, is reason to immediately remove these inaccurate items from my consumer report as it has been well over 60 days ; therefore, these items should be deleted promptly. I demand that these items be deleted immediately otherwise, I will file for litigation due to the stress that you have caused and allowed fraudulent activity to be reported where there were no permissible purposes to do such. In addition, my information was impacted by the Equifax data breach, and may have gotten into the hands of the wrong person. Additionally, After my identification and social security was stolen in XXXX, I recently decided to check my credit and noticed items on my credit report that I do not recall. I may have been a victim of identity theft. I have never done business with any of these companies and have never entered into a contractual agreement with the listed companies. As a result, the companies have violated my privacy as FCRA 15 USC 1681 states that my consumer report is my reputation, and the listed accounts have ruined my reputation by placing fraudulent information on my consumer report and causing me complete humiliation. This information needs to be deleted and not updated as I do not have a financial obligation with the listed creditors. Will you please assist me in removing these items?
Complaint sub-issue: Account information incorrect

Hello CFPB, I recently reviewed my credit profile and saw that an account was unlawfully added to my credit profile without notification. I am attaching this dispute to Equifax, XXXX, and XXXX so that these account ( s ) can be removed immediately. They have impacted me and my ability to proceed with expanding my business and achieving my personal goals in life. 

I ask that these accounts be blocked and/or deleted from my consumer profile immediately.
Complaint sub-issue: Inadequate help over the phone

I asked Equifax if I could get the same availability of email that they give the reporting agency. The credit reporting agencies use " electronic '' communication with the reporting agency, but WILL NOT use : electronic " communication '' with the person being reported on. It is not within company policy to allow that. Consumers have to use the Postal System to defend themselves and they have no idea if the information is ever received. Equifax also does no investigation, they simply " electronically '' send a dispute statement to the reporting agency, wait for their reply, and send the consumer a notice that the reporting agency reaffirms their initial report. Instead of requiring proof from the reporting agency Equifax told me to call the agency myself to straighten the matter out. I would like to see the same level of benefit between the reporting agency and the individual being reported on. My dispute took XXXX months and XXXX different case numbers ( per call ) for the same dispute to finally get resolved by ME. Equifax still had it under investigation until I called to verify the item was removed as I had correspondence from the BBB between them and the reporting agency that they would drop the action and notify the credit agencies. I asked for a credit report showing that ... another case file was opened to send me the credit report. This was removed because the collection agency was rereporting old debt that was passed the statue of limitations. Equifax was told on each phone call, but it ultimately took the BBB to resolve the issue. Equifax still would not let me " attach '' a document as you have allowed here.
Complaint sub-issue: Investigation took more than 30 days

Today is XX/XX/XXXX for the record, and On XX/XX/XXXX Equifax received my dispute for an error on my credit report. I had already tried disputing this item 2 or 3 times in the past year or so before that and they insisted the information was accurate. This time i have not received any updates or information and when i check the website it is still listed as pending investigation, with an estimated completion date of XX/XX/XXXX. It has been almost AN ENTIRE YEAR. This account in error is one that isn't even mine, it is my mom 's who shares the same name as me and attended the same doctor 's office. The files obviously got mixed up, as at the time i was on state govenrment health insurance and would have not had any out of pocket medical bills. The collection company sent us a an overview of the testing that was billed, and they were all tests run quarterly for my mother 's health conditions. However i have not received any communication from Equifax. The result of the pending investigation is that my credit report is no longer accurate, it reflects higher balances on loans and cards that i have been paying for 10 MONTHS, as well as damaging my credit score i have worked so hard to build. This is completely irresponsible and reprehensible.
Complaint sub-issue: Their investigation did not fix an error on your report

Please validate the alleged debt and inquiries. Please do not send " verified response as that is not a validation of debt and the inquires. 
Please validate the debt and inquiries by : Providing me a copy of when I sent a written permissible purpose to validate the inquiries. Please provide a audit trail for the accounts and inquiries below. 

SEND TO ME EVERY DOCUMENT PERTAINING TO THE ACCOUNTS BELOW THAT YOUR AGENCY USED TO VALIDATE THE DEBT. 

If every piece of documentation can not be provided the accounts and inquiries must be removed from my report immediately. 

Accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Credit Card account # XXXX XXXX XXXX XXXX with a balance of XXXX XXXX Inquiries XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Their investigation did not fix an error on your report

This complaint is to follow up any response from the Credit Bureaus after 30 days of investigation. As I reviewed my Credit Report I noticed that there is still an account that is reporting erroneous and incorrect information. Right now, I am not satisfied that the Credit Bureaus have completely fulfilled the guidelines of the Fair Credit Reporting Act in conducting their examination. I sensed that the remaining account needs a proper action to assure maximum possible accuracy on my credit file. Hence, I am asking for another investigation. The account XXXX XXXX XXXX XXXX with Balance Owed : {$810.00} is showing an inaccurate payment history and payment status. A charge-off account should show XXXX balance. This inaccurate information continues to do harm to my credit. I am asking the Credit Bureaus to provide me proof of the last payment. Otherwise, remove this account completely from my Credit file.
Complaint sub-issue: Problem during payment process

I have complained to the Consumer Financial Protection Bureau that because of the coronavirus I am not able to make payments at this time to Discover Card. Nevertheless Discover Card has been harassing me with now FOUR ( 4 ) demands for payment within a couple of weeks! 

The United States Secretary of the Treasury had advanced tax date from XX/XX/XXXX to XXXX XXXX and has forgiven all late fees and penalties. Furthermore all student debt late fees an and penalties and payments are suspended! 

But Discover Card is being un-American and unpatriotic in demanding payment from me that I can not because of the coronavirus make at this time. 

I SHALL NOT MAKE ANY PAYMENTS AT THIS TIME. 

Let Discover Card sue me a court of law! 

But Discover Card may not impose any late fees or penalties and must stop harassing me!
Complaint sub-issue: You told them to stop contacting you, but they keep trying

I have taken action against PHEAA student loan servicer but, I do not have legal counsel as yet due to my Pending claims filed with The Dept. of Education Civil Rights division, and Borrowers Defense, Fraud and False Cert Division, The Office of The Attorney General/Collections and Practices violation department, ADA violations claim, ( age, race and ethnicity and disability ), FTC, Cease letter sent and collection calls are coming in again and possibly some spoof calls, and XXXX XXXX XXXX of California claims filed are all pending. I have received wage garnishment notices, letters rejecting all of my claims filed from PHEAA, its legal team and collection partners. Making allegations that nothing ever happened within the PHEAA agency, its Sub servicers, collection partners and affiliates, that indicated violations of fraud, mishandling, false reporting/writings of any sort happened. Discrediting me and making demands and threats to force me into paying on a student loan debt that I don not owe. PHEAA, and its legal team was unresponsive to the fact that my private loans were converted with my federal loans, consolidated without my consent or knowledge, slapped with high fees, charges, penalties and was given a different type of loan name. Adding, I never received anymore disbursement after XX/XX/XXXX yet, PHEAA alleged, I took out more disbursements in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. This is false and PHEAA has been unresponsive to my claim. My claim status is pending investigation ( s ) with the above reporting agencies listed. PHEAA is not following proper practices and violating my rights as a consumer and as a debtor taking action against illegal collections.
Complaint sub-issue: Information belongs to someone else

Upon reviewing my credit file, incorrect information were found in my reports. The XXXX, XXXX, and Equifax Credit Bureaus has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i, and continued reporting as unverified information without any proof provided, within the time allowed by law, is not authorized. Below are the items that are reporting on my Credit Reports : XXXX - XXXX XXXX XXXX Balance {$0.00} Date opened XX/XX/2018 ; XXXX XXXX XXXX XXXX, CA XXXX ; XXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXXXXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX ; XXXX XXXX XXXX XXXX XXXX, CA XXXX
Complaint sub-issue: Trouble using the card to pay a bill

Well I receive pa unemployment And my card was locked by us bank And I am unable to use my card. 
One of there agents used my old address on my form And when I used my new address that I currently live at they made it a fraud claim when there is no fraud present to lock my card I receive a deposit on there and I am in great need of my money and they wont release my funds. 
Ive submitted several forms of documents proving I am who I say I am and Ive waited more than the 10-14 business days the copy have asked to follow after every submission of my documents Ive sent them over 10 times yet Ive been waiting 3 months for my answers and card to be unlocked and I have yet to get my money I have a family and the funds that are loaded every week are being held for no reason
Complaint sub-issue: Information belongs to someone else

I found errors dealing with fraudulent accounts that are hurting my good name. Someone stole my information and signed up for something in my name. I expect you to delete all the incorrect information in my report. The items I need deleted are located in the closed account section of the report.
Complaint sub-issue: Deposits and withdrawals

I received an email from Citibank saying that my account ( s ) will be closed on XX/XX/2021. I tried to reach out to my personal Citi banker and the Citi fraud prevention department many times via phone. They told me that the two wire transfers on XX/XX/XXXX and XX/XX/XXXX with total amount $ XXXX seemed fraudulent. They could not verify the money belongs to me and they will send the money to unemployment department. I have all of wire transfer records, bank statements and tax documents that can prove that the two wire transfers were from my own XXXX checking account and the sources of the money are fraudless. Citibank didn't verify any information with me and would not return the money to me. 

Citibank said they were trying to reach out to me to verify the account. However, I haven't receive any email or text regarding this issue. The only email I received is the one saying that they are going to close my account. I was traveling aboard due to a family emergency so that I might not receive phone calls, but I checked my messages and emails regularly. Why there was not a single message or email related to my issue? 

When I reached out to Citibank to provide more information, Citibank refused to verify any information and decided to send the money to unemployment department. That is not fair to me at all. The money belongs to me and I have right to get it back. My personal property should be protected.