Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Funds not received from closed account

For the last 2 years I worked with my mother, XXXX XXXX XXXX to move all of her assets into her trust. We were able to accomplish this task mostly without pain except for her US Bank accounts. 
Even though we went together several times, bringing all the required ID and documents, we could only get 1/2 of her accounts into the trust and that was only after her trust attorney intervened, called the bank and gave me an affidavit. 
My mother died on XX/XX/2018. I am her executor and trustee. I was able to get checks for the CDs that were in her trust, however I am getting the run around again for 2 IRA CDs which they claim they can only access through their IRA dept. Again, I gave them the documentation including the death certificate, the will naming me as executor and the trust naming me as the trustee. I was at the bank on XX/XX/18 and was told I would hear something the next day. I didn't get a call on XXXX., so I called for an update. I didn't get a call back but rather a vaguely worded email stating that since the bank that issued the original CDs was an acquisition they would need to get the 'green light ' to disclose the beneficiary information to the banker. I responded asking for an ETA but never heard back. 
If the CDs have a beneficiary, I need to know that so 1 ) we know whether we need to go to probate court because we'll be over the limit if there is no named beneficiary and 2 ) I can tell whoever is the beneficiary to collect and cash in the CD in order to execute the will. 
I will be leaving town for a month beginning XXXX XXXX and would like to resolve this issue before I leave. 
The people I was dealing with at the XXXX IL branch of the US Bank are XXXX XXXX ( XXXX branch manager ) and XXXX from the XXXX Bank. 

Thank you. 
XXXX XXXX XXXX TTEE for XXXX XXXX XXXX Trust
Complaint sub-issue: Reporting company used your report improperly

XXXX XXXX XXXX XXXX ( # XXXX ) {$26000.00}, ( XXXX ) {$11000.00} XXXX XXXX  ( # XXXX ) {$560.00}, XXXX XXXX XXXX XXXX  # XXXX ), ( # XXXX ), XXXX XXXX XXXX ( # XXXX ) {$750.00}, XXXX XXXX  ( # XXXX ) {$23000.00} XXXX XXXX  ( # XXXX ) {$10000.00} XXXX XXXX XXXX XXXXXXXX ( # XXXX ) {$1400.00}, XXXX XXXX ( # XXXX ) $ {$430.00}, XXXXXXXX XXXX XXXXXXXX ( # XXXX ) {$560.00}, XXXX XXXX XXXX XXXX ( # XXXX ) {$1200.00}. 
In accordance with the Fair Credit Reporting Act these above companies have violated my rights 15 USC 1681 section 602 ( A ) states that i have the right to privacy. 15 USC 1681 604 ( A ) section 2 also states that a consumet can not furnish my account information without my written instructions.
Complaint sub-issue: Not given enough info to verify debt

XXXX XXXX has submitted to the collection company Hunter Warfield unauthorized charges for cleaning fees from apartment I lived in for 1-year until XXXX/XXXX/XXXX California Civil Code Section 1950.5 States : " The tenant is not responsible for damages resulting from normal wear and tear You can not charge cleaning fees for conditions caused by normal wear and tear during the tenancy or previous tenancies, or for cleaning a rental unit that is as clean as it was when you moved in. '' Civil Code Section 1950.5 ( b ), ( e ). 

The lease agreement states : That I agree to leave the premises clean and in the same condition received, except for ordinary wear and tear. I left the premises in better condition then I received ( included are photos of the dirty apartment when I moved in ). According to the lease, California Civil Code and California Tenant Rights : when I provided my 30-day notice I 'm entitled to an " initial inspection '' that requires a list of proposed deductions beyond normal wear and tear. This inspection was scheduled on XXXX/XXXX/XXXX to be held on XXXX/XXXX/XXXX from XXXX-XXXX and no one showed up. I have phone records showing I called and talk to manager XXXX XXXX and she never got back to me, and no one showed up for my scheduled initial inspection. Under California Tenants ' Rights, the initial inspection shall provide itemized statement of intended deductions beyond normal wear and tear. 
The cleaning fees that Sequoia equities is charging are from normal wear and tear, which under California Civil Code Section 1950.5 I 'm not responsible for because I left the apartment in better condition and received my full deposit back. They have no documentation, stating that the cleaning fees are from beyond normal wear and tear because they never showed up to the agreed initial inspection providing me with the proposed deductions and the opportunity to fix any identified deficiencies beyond normal wear and tear. 
On XX/XX/XXXX I sent a letter to Hunter Warfield disputing these claims by providing evidence and asking them to validate the debt within the required 30-day period. Under the Fair Credit Reporting Act they are in violation by reporting these claims to the bureaus some 4-months later with no accurate validation required. After not receiving the validation. I contacted XXXX XXXX on XXXX/XXXX/XXXX no response so I called Hunter Warfield again on XXXX/XXXX/XXXX at XXXX pacific and talked to XXXX asking again for Validation they said " NO '' then a manager got on the phone and I asked him the same thing he said " NO '' then hung-up the phone.
Complaint sub-issue: Their investigation did not fix an error on your report

I sent a certified letter to Equifax dated XX/XX/19 that was signed for on XX/XX/19. The letter was a formal notice of dispute. 

I waited 34 days to verify Equifax violated the Fair Credit Reporting Act, Section 623 ( a ) ( 3 ) by not placing the required disclosure, notice of dispute, within the required 30-day period. 

I sent another certified letter to Equifax stating that they did not put a notice of dispute on my credit report, along with a copy of my initial dispute letter to Equifax, proof of delivery, credit report dated XX/XX/19, and a credit report dated XX/XX/19 to show that the notice of dispute statement was not reported. 

Equifax has disregarded my proof of the violation of law and refuses to remove this trade-line.
Complaint sub-issue: Unable to receive car title or other problem after the loan is paid off

I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX, part of XXXX XXXX XXXX, on XXXX XXXX XXXX. I explained that I was in the process of moving from the XXXX area to XXXX XXXX. The salesman, XXXX XXXX, told us that would not be a problem. I took possession of the car, paid the XXXX  sales tax and was promised the dealer 's finance and title department representatives, XXXX XXXX and XXXX XXXX, would process the paperwork. It 's now been three months since the sale. I initially borrowed {$10000.00} which was paid off in full through their financing branch a month after the purchase. ( see attachment ). I 've paid all the applicable XXXX taxes and sent copies of the paid tax receipts to the individuals above. I 'm a XXXX XXXX resident and have sent a copy of my driver 's license for that state to XXXX along with all the other paper work they 've requested. Despite these efforts, I do not have a valid registration for the car nor do I have a title despite the car being paid off in full. The State of XXXX still has no record of my XXXX being registered. I can not register the car and I do not have a title despite paying off the loan if full. The car is not legal to drive since XXXX will not provide temporary tags beyond 60 days.
Complaint sub-issue: Received bad information about my loan

I received my first student loan more than 30 years ago, and my last disbursement was on XX/XX/1991. I have been paying on them off and on since then. My loans have been consolidated multiple times, but the interest rate is still around 8 %. I do not think the data I downloaded is correct. Student Total All Loans Outstanding Principal : {$140000.00} Student Total All Loans Outstanding Interest : {$19000.00} Can someone please review it?
Complaint sub-issue: Report improperly shared by CRC

I have never been to XXXX XXXX, CA and certainly not have applied for an Apartment.
Complaint sub-issue: Threatened to take legal action

I had a XXXX XXXX Credit Card that was charged off. I called them to settle debt they said that an attorney XXXX & XXXX I believe is the name had the debt phone number XXXX XXXX XXXX XXXX. I have called and left several messages and nobody has gotten back to me and I have no other way of getting a hold of them to repay my debt.
Complaint sub-issue: Information belongs to someone else

Please remove the accounts on my credit report because those are not mine.
Complaint sub-issue: Frequent or repeated calls

I agreed to a settlement on a debt which was acquired by MRS Associates. Last Monday, XX/XX/XXXX, my wife and I signed off with our bank to secure the amount I had agreed upon. There was then a required three day waiting period before the funds could be dispersed. Funds were dispersed on Friday, XX/XX/XXXX. MRS Associates was made aware of this timeline and assured me calls to my cosigner would stop. On Monday, XX/XX/XXXX I was already receiving calls from MRS Associates harassing me because they had not yet received the check. They have continued to call me all week, and resumed calling my cosigner today. I called in to the person whom I had been working with today to find out what is going on, and she was extremely unreasonable, demanding multiple times that I contact my financial institution, even though I told her they were closed for the holiday weekend. 

Basically, long story short is that I've agreed to a settlement with them and have taken care of securing the funds on my end. I've signed off on everything with my credit union and funds were to be dispersed on Friday, XX/XX/XXXX. MRS Associates began harassing me on Monday, XX/XX/XXXX because they had not yet received the money. The dispersement of the check is out of my hands, but waiting zero business days before resuming calls seems like textbook harassment to me.
Complaint sub-issue: Their investigation did not fix an error on your report

On XX/XX/XXXX, I contacted Equifax about the following negative accounts XXXX  ( Date Opened : XX/XX/XXXX, Balance : {$4100.00} ), XXXX ( Date Opened XX/XX/XXXX, Balance : {$7400.00} ), XXXX  XXXX  ( Date Opened : XX/XX/XXXX, Balance : {$1100.00} ), XXXX XXXX ( Date Opened : XX/XX/XXXX, Balance : {$1200.00} ), XXXX  ( Account Number : XXXX, Date Opened : XX/XX/XXXX, Balance : {$2900.00} ), XXXX ( Account Number : XXXX, Date Opened : XX/XX/XXXX, Credit Limit : {$750.00} XXXX, XXXX  XXXX ( XXXX, XX/XX/XXXX Credit Limit : {$500.00} ), XXXX  XXXX  ( XXXX, Date Opened : XX/XX/XXXX Balance : {$960.00} ). Its been over 45 days and Equifax havent respond to my request as they are required to by the Federal Credit Reporting Act.
Complaint sub-issue: Debt was result of identity theft

I became victim of identity theft. 
I started receiving statements from Klarna showing I established Credit Line on XX/XX/XXXX. I thought it was a mistake however I continued receiving statements showing additional penalties and interest. I contacted Klarna customer service XXXX XXXX in XX/XX/XXXX to let them know I never established this credit line. The representative was not even able to find my account but assured me there is no problem. However, I continued to receive statements with more penalty and interest charged by Klarna. I contacted them again and was not getting qualified help over the phone. I asked them to provide information in writing. 0n XX/XX/XXXX XXXX replied from XXXX. We went through a few back and forth emails, finally XXXX wrote " account will be closed and all details deleted ''. I asked confirmation statement showing I don't owe anything. Shortly after, I received another email from XXXX  ( Service Center Agent, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX OH XXXX klarna.com ) stating Klarna needs to confirm a few details with me. I received another email from XXXX XXXX ( Service specialist, Klarna Inc., XXXX XXXX XXXX, XXXX XXXX, XXXX OH XXXX ) stating he submitted my claim to account specialist. The next day XX/XX/XXXX, I received another email from Klarna do XXXX stating they will be working on my inquiry and to not contact them again. I have not heard from them since. Meantime, I received another statement with more interest and penalties posted on the account. I sent XXXX XXXX email asking for progress on my case and to let me know whom I can speak with. I have not heard back. Klarna is not making any progress in resolving the identity theft issue and is charging me more and more interest and fees.
Complaint sub-issue: Personal information incorrect

After I made the decision to use my rights under FCRA, I was looking to challenge any inaccurate information in my credit reports. By fighting back against this injustice, I am ensuring that the information on my credit report is accurate and reliable. I have every right to challenge any inaccuracies in a manner compliant with federal law when they are impacting my credit score and my ability to get loans. You must follow proper procedures if these claims are in your system and to be used in my credit reports! 

I am writing to inform you that I have received a copy of my credit report and it has come up with some errors. You reported several wrong personal identifiers in the file, which may jeopardize my identity if they are not changed immediately! I want this resolved as soon as possible so please remove all inaccuracies from your records before any bad consequences happen because these things can really harm someone's life.
Complaint sub-issue: Company closed your account

Discover asked me for my information to do some verification. After giving me another hard credit pull, they just closed my accounts without reason. It hurts my credit score and history badly. I had only <5 % utilization with them. Always paid in full and on time. Called them and asked if I could provide additional information such as pay stubs, the agent told me they couldn't accept anything, and that's their decision.
Complaint sub-issue: Card opened as result of identity theft or fraud

Some one opened an account under my name -Best Buy credit card -Home Depot credit card
Complaint sub-issue: Account status incorrect

I have called APG financial on 3 different occasions, XX/XX/XXXX XX/XX/XXXX and XXXX, asked for their credit department or an email address. They have never given me any ones number or contact information and have only told me there is nothing that they can do to resolve the issue. They have falsely reported a bankruptcy to the credit bureaus on my credit report. My account is up to date and I havent missed a payment with them to date.
Complaint sub-issue: Don't agree with the fees charged

I, the Original Creditor, Natural Person and also Consumer XXXX XXXX, am filing this factual complaint against student loan corperation Great Lakes Educational Loan Services , inc. All information is true, and the debt collector great lake servives is in the clear violations of : U.S.C, FTC , FDCPA and HJR 192 laws. 
The following violations are cited and briefly explained. 
Detailed information is provided in the Affidavit of Truth that will be attach to a copy of this complaint. 

15 usc 1692 e ( 2 ) misrepresentation as they assume to potential consumers on there website that they provide adqiute help to those consumers assume servives through them. 
15 usc 1692 e ( a ), ( b ), ( 4 ), ( 10 ) deceptive practice to collect debts as great lake services don't make clear of there legal status as a third party cooperation/entity 15 usc 1692 ( a, e ) legal status 15 usc 1605 violation of finance charges violations of HRJ 192 : all debts are paid for they are also in violation of 15 USC 1681 no written consent 15 usc 1692 d harassment/oppression 15usc 1692 d ( 1 ) harmed my reputation with future potential creditors 15 usc 1692 ( f ) unfair practice to collect a debt 15 usc 1692 f ( a ) no present right of claim through enforceable security interest 15 usc 1692 g validation of debts 15usc1692 g ( 2 ) original debtor information not disclosed
Complaint sub-issue: Reporting company used your report improperly

In ACCORDANCE with the fair credit Reporting act First progress, XXXX XXXX, XXXX  XXXX, XXXX XXXX, XXXX XXXX  XXXX, XXXX DEPT OF ED, HAS VIOLATED MY RIGHTS 15 USC 1681 SECTION 604 A SECTION 2 : STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH A ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS.

15 USC 1666B : A CREDITOR MAY NOT TREAT A PAYMENT ON A CREDIT CARD ACCOUNT UNDER AN OPEN END CONSUMER CREDIT PLAN AS LATE FOR ANY PURPOSE
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting Act XXXX XXXXXXXX XXXX XXXX Account # XXXX, Account # XXXX, XXXX # XXXX and XXXX XXXX have violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
Complaint sub-issue: Debt is not yours

THE ACCOUNT IS INACCURATE AND I DID NOT OPEN I ATTEMPTED TO DISPUTE FROM MY CREDIT REPORT WITH ALL 3 CREDIT BUREAUS AND DEBIT COLLECTOR ITEM IS REALLY DAMAGING MY CREDIT REPORT AND MY CREDIT JOURNEY
Complaint sub-issue: Investigation took more than 30 days

XX/XX/2019, I contacted Equifax through certified mail informing them that I was a victim of identity theft, and that I had a fraudulent account on my credit report. On XX/XX/2019, I received a letter from the collection agency that had the fraudulent account stating that they were no longer going to try and collect on the fraudulent account, and that they would request a deletion from the credit bureau. When I received the letter from the collection agency, I had already sent a letter to equifax requesting an investigation. 

On XX/XX/2019, I received correspondence from equifax requesting documentation to verify my identity. The request was confusing because when I first contacted equifax, I sent to them through certified mail a copy of my drivers license, lease, passport, social security card, and utility bill. However, I resent to them the same documentation per their request. 

On XX/XX/2019, I received an email from equifax stating that my dispute was completed and that they had determined that the account in collections was my account and that they updated the account as paid in full, but the account would still remain. 

After I received that information from equifax, I sent them another letter XX/XX/2019 along with my FTC report that I had filed, and the letter from the collection agency notifying me that they were ceasing their collection efforts and that they would request a deletion from the credit bureaus. I asked equifax in my second letter to them to provide me the method of their investigation, because if the account was investigated, then equifax would have known that the collection agency was requesting a deletion for the account. 

Today is XX/XX/2019, and I have not heard from equifax about the collection account and the account still remains on my credit report. 

I have attached the second letter that I sent to equifax, along with the letter that I received from the collection agency.
Complaint sub-issue: Account information incorrect

EQUIFAX following multiple disputes and several CFPB COMPLAINTS continues to verify an installment loan, XXXX XXXX .XXXX XXXXxxxx today after another bad verification continues to depict and publish to 3rd parties inaccurate and incomplete information in violation of black print in the FAIR CREDIT REPORTING ACT.THE MONTHLY PAYMENT CAN NOT HISTORICALLY BE XXXX DOLLARS AS EQUIFAX DEPICTS.
Complaint sub-issue: Their investigation did not fix an error on your report

I HAVE FILED SEVERAL DISPUTES AND SUBMITTED ALL OF MY PAPERWORK WITH REGARD TO THE IDENTITY THEFT THAT HAS OCCURRED ON MY CREDIT FILES. XXXX AND XXXX HAVE COMPLIED BUT EQUIFAX KEEPS GIVING ME EXCUSE AFTER EXCUSE. FIRST THEY SAID THE PAPERWORK WASN'T SIGNED, WHEN IT WAS INDEED SIGNED. AND THEN THEY SAID THEY NOTIFIED THE MERCHANTS AND THAT THEY VERIFIED THAT THE ACCOUNTS WERE ACCURATE. 

I HAVE ATTACHED MY LATEST " REINVESTIGATION '' RESPONSE FROM EQUIFAX REGARDING THESE DISPUTED / ID THEFT ITEMS FOR YOUR REVIEW RECEIVED XX/XX/XXXX. THEY KEEP GIVING ME THE RUN AROUND. THIS IS THEIR THIRD REINVESTIGATION INTO THIS MATTER. 

YOUR IMMEDIATE ATTENTION REGARDING THIS MATTER IS GREATLY APPRECIATED AS IT IS HINDERING ME FROM GETTING A MORTGAGE LOAN. 

EQUIFAX DISPUTES SUBMITTED REGARDING IDENTITY THEFT ( XXXX ) : XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XX/XX/XXXX, XXXX, EQUIFAX DISPUTES SUBMITTED REGARDING IDENTITY THEFT ( XXXX ) : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Account status incorrect

On XX/XX/2022. I was notified by XXXX XXXX XXXX that Republic Finance has changed my XXXX on time payment to a status of over 30 days LATE!. I have never been late on this account and no time did the company notify of missing payment. I make my payments online. I verified through my bank account ... ALL payments have been paid and there was never a problem with the payment going to Republic Finance.
Complaint sub-issue: Debt is not yours

Cash Call has listed a charged off account on my Credit Reports. They were sued by the CFPB and State of California for violation of lending practices and state limits. The debt in my state, CA is invalid.

They claim they did not attempt to collect on the debt, yet they have not removed it from my reports, nor have they ceased collection attempts. The " debt '' is also 7 years old and would need to be removed even if it were a legal loan. 

They also stated that they were to charge {$95000.00} for interest on this " debt '' They have threatened suits and continue to claim the debt is legal went it is not.
Complaint sub-issue: Account status incorrect

XXXX XXXX XXXX and XXXX XXXX ( co-signer ) are on the lease ; account number XXXX, monthly payment {$490.00} XXXX XXXX XXXX Lease, end date XXXX XXXX. 
At the time there were two accounts with XXXX XXXX. Payments were being made on time on both accounts. Prior to the lease coming to an end there was a dispute as payments that were being made were being applied to the wrong account creating the lease to report delinquent when it was not. Several calls were made in XXXX to XXXX XXXX to investigate and make whatever corrections needed to be made as the lease was being turned in and a new vehicle was being leased with no issues. Each time a follow up call was made the process needed to be started over again to no resolve. Now we are in COVID19 and trying to take out a loan, this XXXX XXXX is still reporting OPEN ( when it is closed ) and it is paid in full! This mark is preventing the co-signer XXXX XXXX who is a veteran of the US XXXX and retired XXXX Police Detective from getting a loan to put siding on his home because he is not able to paint his house anymore. XXXX XXXX is damaging his credit score yo a place that he is struggling, a XXXX XXXX  and retired   XXXX! 
At present XXXX XXXX is misappropriating funds and not reporting exact payment amounts in the online account portal of three vehicles : Account, Numbers are- Account # XXXX, Account # XXXX and Account # XXXX. 

Three payments in the month of XX/XX/XXXX alone have not been reported appropriately. 

XXXX XXXX has done considerable damage to the credit reports of XXXX XXXX, XXXX XXXX, XXXX XXXX.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

THERE ARE HARD INQUIRIES ON MY REPORT THAT I DID NOT AUTHORIZE : XXXX /XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX    XXXX XXXX