Complaint sub-issue: Can't get flexible payment options

Back in XXXX, I co-signed a non-federal private student loan for my ex-boyfriend with Loan to XXXX XXXX XXXX XXXX XXXX XXXX. Loan amount at the time was {$13000.00}. I have not spoken to him since XXXX and apparently he stopped making payments late last year. The XXXX I heard about this was around XXXX XXXX, XXXX when I received a letter from an attorney 's office in an attempt to collect the debt. Principal due in that letter was {$9700.00} plus interest and attorneys fees. 

Once I got that letter, I contacted them via email on XXXX XXXX and asked them to send me the loan paperwork. They did comply with that on XXXX XXXX and the letter they sent stated if you have an offer of settlement or would like to discuss a payment plan, to contact their office. 

On XXXX XXXX, I called the attorney 's office and I spoke to XXXX XXXX, I believe a paralegal at the firm, and made an offer of {$1500.00}, assuming they would be willing to negotiate. 

On XXXX XXXX, I left a voice message with XXXX XXXX at the attorney 's office for a status of the offer. 

On XXXX XXXX, I sent an email to the law firm asking for a status of the offer. 

On XXXX XXXX, XXXX called back and said her client would offer {$9600.00} to resolve it. They based their reasoning on the fact that there are XXXX defendants they could go after. I firmly believe my ex moved out of the country and told them that. XXXX told me to submit a hardship letter and to make another offer of settlement. I did that on the same day and offered {$2500.00} and in the letter requested a payment history. 

On XXXX XXXX, I left a voice message with XXXX regarding the status of the hardship letter. 

On XXXX XXXX, XXXX called back and said client would offer {$9600.00}. I then offered to pay monthly payments. I said I could maybe afford $ XXXX- {$100.00} a month and XXXX asked if I wanted to offer {$75.00} a month and I said yes. 

On XXXX XXXX, they came back and rejected my offer and offered {$170.00} a month. Unfortunately, I got verbally upset. I truly do n't believe I can add a {$170.00} a month payment to my monthly bills. I told XXXX I would pay what is due to date and then continue to make monthly payments, whatever the monthly payments were. She said I needed to make a monetary offer of what I would put down and what monthly payments would be. I told her I do n't have that information. I requested a payment history in my hardship letter and again to her on the phone. I told her I could n't make a monetary offer until I knew what payments had n't been made to date. She said she would get that together and get back to me on Monday, XXXX XXXX. At some point in the conversation, I apologized for raising my voice earlier in the conversation. 

I have not heard a thing since then. 

On XXXX XXXX, I emailed a letter to XXXX at the attorney 's office and copying Loan to Learn, requesting they rehabilitate the loan and provide payment history. 

On XXXX XXXX, I left a vm for XXXX to call me for a status update. 

On XXXX XXXX, I requested loan information via email again through XXXX at the attorney 's office, copying Loan to Learn. 

In the meantime, my credit score which was XXXX in the upper XXXX has plummeted. I 'm afraid to look at what it is now. Last time I checked in early XXXX, it was down to XXXX. I have had excellent credit until this and they keep reporting this debt during these " negotiations '' even though I have been trying to work to get this resolved since XXXX. 

I do n't know what my rights are but I want to get this resolved as soon as possible. I am willing to make a lump sum payment to get it resolved but I ca n't afford anywhere close to {$9600.00}.