Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information belongs to someone else

Hi I am submitting this XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over XXXX has me at a score around XXXX. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop XXXX i made this clear for 60 days straight with transunion i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers XXXXThis was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me XXXX XXXXXXXX and stopping me from getting this job offer n now im homeless n cant provide to my XXXX XXXX XXXX daughter PLEASE HELP ME PLEASE im XXXX now.with no help.
Complaint sub-issue: Account status incorrect

Equifax and XXXX should not be reporting that I am ( 30 ) days late on the XXXX XXXX partial account number XXXX. ( Please see page attached from my credit report. ) This account reports a {$0.00} balance and {$0.00} past due. Please keep in mind that it would be impossible to be late on an account with a {$0.00} balance. This false reporting of lates is seriously harming my credit score and this line item needs to be removed. This is a violation of the Fair Credit Reporting Act to not report accurate information on a credit report. I have contacted the bureaus to remove these lates however, I have not been successful.
Complaint sub-issue: Trouble getting information about the card

A {$100.00} Mastercard Gift Card was purchased for me on XX/XX/XXXX. The card still has the receipt and was still sealed in the package until we found it lost in the back of a drawer. We went online to register the card on XX/XX/XXXX and found it had a {$0.00} balance. According to the back of the card, it was not expired, and even with inactivity fees should still have a balance of around {$75.00}. We called custimer service, where the rep told us that it had been purchased and drained in XXXX - a full year before it was purchased and also registered to a completely different person. They refused to help in any way, other than asking us to Fax a bunch of information to a number where we may or may not get an answer. We do not have a fax available to us, and no one uses fax anymore. This is a ridiculous request, on a card that was clearly compromised before even being purchased. They should stand by their product, and allow us to email a picture of the physical card and receipt proving our information is correct.
Complaint sub-issue: Information belongs to someone else

I CHECK MY CREDIT PROFILE AND THERE WAS SEVERAL IN CORRECT ACCOUNTS LISTED ON MY REPORT SOME OF THE ACCOUNTS I WAS NOT AWARE OF IM NOT SURE IF A CLOSE FRIEND, CO WORKER OR FAMILY MEMBER USE MY IDENTITY BECAUSE IM USUALLY SAFE GUARDED BUT THERE ARE FRAUDULENT ACCOUNTS ON MY CREDIT PROFILE I am writing to request and initiate a formal complaint against Equifax, XXXX  and XXXX  CRA 'S. On XX/XX/2020, I mailed Equifax, XXXX  and XXXX  to Block Fraudulent information being reported, accounts for which I am a victim of identity theft. ( ATTACHED ). 
They have been unwilling and/or unable to conduct an adequate investigation and/or failed or refused to block usage of these fraudulent accounts being reported. Please contact these agencies and initiate a formal investigation into possible violations of the Fair Credit Reporting Act and/or Fair Debt Collections Practices Act. I will also be contacting the Attorney General and Postal Inspection Service for other possible violations of the law.
Complaint sub-issue: Information is missing that should be on the report

Equifax and XXXX  apart from being extremely slow are not reporting positive information on my credit. 

Since 2019 I have hired a credit repair company and have aggressively pursued a credit increased score. XXXX  seems to have a higher score with a XXXX points difference. Equifax and XXXX  are behind for an entire 2 years of ameliorating my credit score. They are stagnant credit bureaus. 

I have paid off many items for 6 months and they still have not reported any of them. I have several mortgages in which they still have old amounts from years ago when they should be current. Some of the mortgages are XXXX less and they are still reporting higher debt amounts. They are also not reporting payoffs. Which increases my debt to income ratio lowering my credit score. They need to update credit reports more diligently and accurately. Their process of updating is just too delayed, making it impossible for people to have positive credit ratings. While one credit agency is reporting a high credit score. Equifax and XXXX  are continuously stagnated on the same score for over years. This needs to change! They need to value families more and be more diligent in the services they are providing. 

Credit is very important to be able to have purchasing power. At the moment I have to rely on old information they still have archived on my credit report. Many of them from decades ago declining my opportunities.
Complaint sub-issue: Public record information inaccurate

I have contacted Equifax on-line, via phone and submitted a written complaint on a state of Kansas released and satisfied tax lien. most current case number is # XXXX dated XX/XX/2018. 
The lien has been satisfied, released and only Equifax continues to show the lien on my credit file. Both Transunion and Experian have removed all information related to the Kansas tax lien. 
I have contacted the state of Kansas - tax compliance department. They shared that Equifax is obtaining the information from XXXX and it is Equifax 's choice to use Lexis vs. the document they have provided showing satisfaction and release. 
The state of KS is stating it's satisfied and has released the lien and Equifax chooses to use a third party vendor and continue reporting it.
Complaint sub-issue: Account status incorrect

On XX/XX/2021 BankOfTheWest reported a late payment for XXXX! This is has caused me financial harm. BankOfTheWest has failed to process my payment by incorrectly entering my bank account Information, which caused a payment to fail. I was transferred many times with no resolution, only false hope being told that I would get a response on XX/XX/XXXX and that has now passed Im demanding BankOfTheWest to removed asap! Or legal action will be taken! My account is current and up to date for 1-2 years and no late payments!
Complaint sub-issue: Reporting company used your report improperly

On or around XX/XX/2022, I filed a complaint against the credit bureaus credit reporting and improper use of my credit report. The bureaus response to my complaint was that they would " re-investigate my consumer report '' for the accounts that I listed is violating my rights and would respond back within 30-60 days.

According to the FCRA the term " investigate a consumer report '' means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with whom he/she is acquainted or who may have knowledge concerning any such items of information. 

They stated that my accounts were verified but how is that possible if they did not do a proper investigation according to the law. Also every piece of information on these accounts are still not reporting 100 % Accurate. And according to the FCRA 15 USC 1681 everything has to be 100 % Accurate. I have the credit report showing the inaccuracies. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Account status incorrect

I currently have a credit builder plus loan with Money Lion, which was opened XX/XX/XXXX. The installment loan agreement was to be paid in 25 bi-weekly payments in the amount of {$19.00} with a final payment of {$19.00}. This loan has had MAJOR issues with payment processing and has a very flawed system. With that said, my bank ( XXXX ) has been connected and Moneylion has  automatically been taking payments from XXXX since this agreement began. They have reported my payments as on time, as they have been, to all three major credit bureaus ( XXXX, XXXX, XXXX  ) until around XX/XX/XXXX. On XX/XX/XXXX I noticed a change in my payment history, and Moneylion had reported late/delinquent payments to those three credit bureaus, that were previously reported on time. They changed my payment history as follows : reporting a 30 day late payment status for XX/XX/XXXX, reporting a 60 day late payment status for XX/XX/XXXX, and reporting a 90 day late payment status for XX/XX/XXXX. This is inaccurate credit reporting, and I have bank statements proving the payments were taken from my bank account for those months. This has affected my credit score drastically, by adding 1/30 1/60 1/90 late payments to my report! I contacted moneylion via their app in XXXX ( as instructed ), with no help. Then I contacted them via their complaint request on XX/XX/XXXX. The email I received from customer service was to go file another complaint about credit reporting, via the identical process I had already followed. I did follow through and do this yesterday. I am, however, extremely disappointed with the fact that no one seems to help, and Im just told to contact another department as soon as I speak with someone. Now more than ever, I dont need my credit to be affected like this. The fact that they changed these payment statuses in the beginning of XXXX during a pandemic, is wrong and financially puts a strain on people!
Complaint sub-issue: Was not notified of investigation status or results

On XX/XX/2021 I submitted a dispute to the 3 credit bureaus. They have yet to respond to my complaint. I need in written if they were able to verify the accurate of the accounts in my dispute. I need to know the following informations. 

How did you verify these inaccurate accounts? 

Did you talk to the court and if you did who did you talk with at the court? 

Were you required to pay a fee to obtain the bankruptcy papers? 

Can you provide me with the contact number and name of the person you talked to?
Complaint sub-issue: Received bad information about your loan

After completing the loan rehab program with XXXX XXXX for 2 loans, my loans were transferred back to the Dept. of Education and Great Lakes Services started handling the loan so payments were made to Great Lakes as of XX/XX/XXXX. However, XXXX did not report the correct orig. principal AMOUNT and the FIXED INTEREST RATE on said loans. Additionally, Great Lakes created a new payment schedule on XX/XX/XXXX, at which time they failed to include the payments made on this loan to both XXXX XXXX and all payments made to Great Lakes during XX/XX/XXXX through XX/XX/XXXX, they calculated the payments based on a higher interest rate and a higher ( wrong ) balance due. I advised them of their mistake on several occasions and followed up to see if they corrected same, I also requested verification of the debt and the docs that XXXX provided when the loans were transferred, all to no avail. Great Lakes has removed all info re the payment history, loan history, and other important info from their website, and essentially restarted the loan and repayment plan with inflated figures - they basically inflated the numbers to increase their income and the life of the loan. Additionally, my credit score has been negatively impacted by Great Lakes mishandling of my loans and as a result of reporting the wrong information to the credit bureaus, i have been negatively impacted financially in a way that is not quantifiable, as I have been denied loans, assigned much higher interest rates for loans and credit cards, I have been overlooked for apartments due to the purported high balance due on my student loans - you ca n't begin to put a dollar amount on the negative impact this has had on my life.
Complaint sub-issue: Reporting company used your report improperly

I recently a copy of my consumer credit report and noticed and error In accordance with the Fair Credit Reporting act XXXX Account has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written XXXX XXXX XXXX XXXX
Complaint sub-issue: Reporting company used your report improperly

XXXX XXXX # XXXX {$290.00} XX/XX/2019 THE FOLLOWING ACCOUNT IS REPORTING INACCURATE TO MY CREDIT REPORT
Complaint sub-issue: Threatened to sue you for very old debt

I was contacted by phone about an 11 year old debt that I had previously tried to pay. This put me into a panic and I reached out to XXXX XXXX through the contact information provided. I was told that there was a civil lawsuit against me in the county I live in and that I was going to be charged with financial fraud. I was told If I paid the Fee of {$3100.00} on a orignal debt of {$450.00}, that all proceeding efforts against me would cease and the issue would be resolved. 
Out of fear of criminal action against me, we negotiated a payment of {$2000.00} which I paid with the understanding that that the issue was done and I have no further fear of criminal charges being levied against me. 
Now I am questioning what I have done and am inquiring if this was legal on their part. 
Did this debt have to be repaid? I was told by a representative of XXXX XXXX that the contract I had signed with USBank upon opening an account that in the tolling section there was a stipulation of no statute of limitations for debt collection.
Complaint sub-issue: Didn't receive enough information to verify debt

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Account # : XXXX XX/XX/XXXX To Whom it may concern, On ( XXXX of XXXX ) I checked my consumer report and your company reported an alleged debt of {$25000.00} on my consumer report. I do not agree with the amount your company has put in my consumer report. Pursuant to 15 USC 1692g ( a ) ( 1 ), I am requesting the amount of the alleged debt, and how the amount of this alleged debt was calculated. Please keep in mind this is only a request for validation of the AMOUNT of the alleged debt pursuant to 15 USC 1692g ( a ) ( 1 ). Please be clear on where this debt originated, how it was calculated, and any supporting documentation that proves your claim is valid. Also please keep in mind that only the creditor is the person who can validate these debts. Pursuant to 15 USC 1692a ( 4 ) the term creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. Only a consumer like myself are the only people who can extend credit. So therefore, I have created the debt, but I do not own the debt. If you claim that I own the debt then please send me the instrument of indebtness with my professional signature of my name. Also please keep in mind numbers or ID numbers is not a signature. If you can not provide me this instrument of indebtness then the debt is not owned by me and this has to be removed from my consumer report. Please keep in mind I am not requesting that you send me proof of location information ( my place of abode ) I am only requesting the alleged amount of this debt you claim I owe, and how it was calculated plus the instrument of indebtness with my signature of me approving this debt. 

Best regards, XXXX XXXX
Complaint sub-issue: Other problem getting your report or credit score

I have informed Equifax on numerous occasions that I am not able to see my consumer file/report nor access my credit score since XX/XX/2022 which I need for applying for a mortgage credit transaction. I have been denied from multiple lenders and my consumer file have been pulled from multiple lenders which resulted in multiple hard and soft inquiries.
Complaint sub-issue: Information belongs to someone else

Hi I am submitting this XXXX XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 719XXXX has me at a score around 590. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop XXXX i made this clear for 60 days straight with XXXX  i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report XXXX ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me severe XXXX and stopping me from getting this job offer n now im XXXX  n cant provide to my XXXX  year old daughter PLEASE HELP ME PLEASE im XXXX  now.
Complaint sub-issue: Information belongs to someone else

The Equifax and XXXX credit reporting agency ( CRA ) is reporting inaccurate information on the listed account below. This account was opened fraudulently. Ive informed all parties of the issue & provided the necessary documentation to support my claim. The credit reporting agency ( CRA ) is not complying with federal law in regards to identity theft. Additionally, the credit reporting agency has not provided me with any evidence of an open contract, signed contract or any valid proof this was opened, authorized or created by me. 

( XXXX XXXX XXXX XXXXXXXX XXXX )
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I applied for a Home Depot credit card on XX/XX/2021, I did not know that for receiving only {$500.00} credit limit they do hard inquiry on my credit report, when I found out I called them and asked for more credit limits to worth the damage which was -16 point on my credit report ; they told me there would be another hard inquiry for increase the limit ; so I refuse to do that. 
Today I found out that even my fiance 's credit report also got affected by home depot credit card, however he is only the authorized user on that credit card!!!!. We were trying to refinance our home which because of this inquiry we did not approve and I decide to reach your help to sort out this hard inquiry on our credit report.
Complaint sub-issue: Information belongs to someone else

Hi, My discover credit card was used on XXXX without my authorization and because of my unawareness from unauthorized use of my credit card therefore I got big debt on my credit card but however Im trying to fix this issue and remove the late payments from my credit report but no one wants to help me not the credit agency bureaus nor the credit card company. During that specific time I was hospitalized and I haven't used my credit card. I do have my hospital documents but since in this email says do not provide anything that include your personal information I did not add it. I can provide my hospital documents if you request later. Thank you
Complaint sub-issue: You told them to stop contacting you, but they keep trying

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C 1681. 

Hwarfield- Sunbelt account numbersXXXX, XXXX XXXX XXXX This company has been calling and harassing phone me all day and night after being told to stop. As a consumer my rights have been violated. 
12 CFR 1006.14 harassing, oppressive, or abusive conduct 12 CFR 1006.6 ( b ) ( 1 ) Communications in connection with debt collection I asked for Sunbelt to send me the consumer verification of this debt I the consumer haven't received any information about this debt.
Complaint sub-issue: Reporting company used your report improperly

Credit Karma lie to me they keep sending me email about my approval is outstanding to apply for a credit card and if i don't get approve they will pay I applied twice and didn't get approved now i have high inquiry my score get down
Complaint sub-issue: Problem with fees

Scheduled Payment on Citi bank credit card app for XX/XX/XXXX however due to some glitch in the APP the payment defaulted to XX/XX/XXXX as XX/XX/XXXX was a Sunday. I was charged late fee plus interest. I called customer service and the representative acknowledged the glitch and transferred me to a supervisor. Unfortunately supervisor was rude and hurled XXXX expletives and forced me to close the account without waiving the fees. I Sent email and website based complaints to Citi bank however never got any reply. I paid the final bill on XX/XX/XXXX to the tune of {$1300.00}. 
I am getting hounded by the Citi folks for last one month that I have pending balances and they are piling up the late fees which per them is now {$31.00}. 
I am perplexed at the audacity of this company who have not even replied to my concerns and instead keep on calling from different numbers sending texts and making my life miserable. I am a XXXX XXXX and being hounded like this for no reason is uncalled for unacceptable.
Complaint sub-issue: Public record information inaccurate

Dear Cfpb I have Tried to Remove This Incorrect Public Record Bankruptcy From My Credit Report in The Credit Bureaus Fail To Remove This From My Credit File, This Had Been Hurting My Credit, Can not get home or get any lines of credit because of this matter, Credit Bureaus had Broke FRCA Laws, So I'm Here Today With Date and Tracking Number and Paperwork From Court Saying They don't give my information to other 3rd party or No Party at all, Plus I Freeze All 3rd Party Credit Bureaus ( XXXX XXXX ) any many more .So I Have Send You Court House Letter and Tracking Number to All The Dispute I Have Send in To Credit Bureaus ..Please Hit me Back Thank You Court House Tracking Number XXXX First Round Dispute Equifax XXXX XXXX   XXXX XXXX   XXXX Second Round Equifax XXXX XXXX   XXXX XXXX   XXXX
Complaint sub-issue: Public record

I have a Tax Lien on my credit report that should n't be on there.