Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Was not notified of investigation status or results

There are too many inaccuracies in my report and i have filed disputes with EQUIFAX on the dates below EQUIFAX. 
- XXXX XXXX XX/XX/2022 It is over 90 Days i still do not have a response or report of investigation, that is if they did any. It is obvious that i am taken for granted and they are taking advantage of the situation and they are depriving me of my right to dispute. The report has caused me great distress and XXXX. 
According to the FRCA Law, Section 611 ( a ) ( 1 ) ( A ) of FRCA that clearly states that a failure to investigate and report any disputed inaccuracies or error within 30days it gives a reason to immediately remove those items from my credit report. it has been over 90days, so they should be deleted immediately.
Complaint sub-issue: Information belongs to someone else

I recently came across my updated 3 bureau report and noticed that my credit scores drastically changed. I was very disappointed so I went over it and found out that I am a victim of identity theft. Knowing my rights under FCRA 605B ( 15 U.S.C. 1681c-2 ), I want you to Block the information resulting from Identity Theft. These accounts do not belong to me. I am writing to request that you block or remove the following fraudulent accounts from my credit report immediately : The information provided is not relating to any transaction by the consumer. I have enclosed a copy of my Identity Theft Report and a copy of section 605B of the Fair Credit Reporting Act, which details your responsibility to block fraudulent information on my credit report resulting from identity theft FCRA 605b ( a ). Please let me know if you need any other information from me to BLOCK OR REMOVE this information from my credit report.
Complaint sub-issue: Account information incorrect

XXXX reported an account of mine as a charge off. I have proof from XXXX sub company ; under the same company as XXXX, XXXX stating that the account was settled in full. I have disputed this account numerous time to change the wording from charge off to paid in full however they wont change it. I am an XXXX XXXX Soldier  that has been refused a security clearance due to the wording on this account. This is affecting my livelihood and my career.
Complaint sub-issue: Their investigation did not fix an error on your report

collection account from XXXX collections was placed on my Equifax credit report. 

On XX/XX/2021 I sent a certified letter to XXXX collections to validate this unknown debt. 

XXXX did not respond to the notice to validate the debt On XX/XX/2021 I sent a second notice requesting validation- no response On XXXX I sent 3rd notice. 

I also sent a notice to Equifax on XX/XX/2021 informing them that XXXX failed to verify the account and to investigate and remove from credit report. Equifax failed to properly investigate this account and responded to me by mail stating the account was investigated and verified. 

On XX/XX/2021 I sent another notice to Equifax informing them that XXXX wont validate the account and its the law to remove As of today Equifax refuses to properly investigate the account and ignore the law by reporting an account on my credit report that couldnt be validated by the collection agency.
Complaint sub-issue: Debt is not yours

Please be advised this is my SECOND WRITTEN REQUEST. The unverified items listed below remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. I have disputed this account information as inaccurate with you, and you have come back to me and stated you were able to verify this debt. How is this possible? Under the laws of the FDCPA, I have contacted the collection agency myself and have been unable to get them to verify that this is indeed my debt. 

You have NOT provided me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. 

I demand the following account be verified or deleted immediately : The following account is not mine : XXXX ( Account Number : XXXX ) Please remove it from my credit report.
Complaint sub-issue: Reporting company used your report improperly

In according with the Fair Credit Reporting act XXXX, Account name-XXXX XXXX XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C1681 Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Complaint sub-issue: Transaction was not authorized

Equifax has taken XXXX payments from my XXXX account unauthorized. I have called XXXX times and have been promised a full refund to just be hung up by the supervisor making the refund. On there site they do not allow me to cancel this unauthorized account. I am owed XXXX payments {$19.00}. Please help. I am so frustrated.
Complaint sub-issue: Was not notified of investigation status or results

I have inquiries that are the result of fraudulent activity, they have not been authorized. My information was also compromised in the Equifax Data Breach.
Complaint sub-issue: Investigation took more than 30 days

I sent in a dispute certified usps, which Equifax states that the dispute was started XX/XX/2021. Currently their website still states that the dispute is in process but it should have been completed by XX/XX/2021. Per the FCRA, their reinvestigation should have been completed within 30 days.
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I have been disputing unauthorized inquiries on my consumer report with your agency for months now. I've sent multiple FTC reports informing the agency that they furnished my consumer report without my consent and that they're reporting unauthorized inquiries. Your agency have also been unable to provide the methods of verification or validation that proves I initiated the following inquiries. I was also stated to your agency that I was a victim of the Equifax data breach and still I was unable to get the proper help with my issues so I have to get the CFPB involved. 

1.XXXX Date of inquiry : XX/XX/2021 2. XXXX XXXX XXXX Date of inquiry : XX/XX/2021 3. XXXX Date of inquiry : XX/XX/2021 4. XXXX XXXX XXXX Date of inquiry : XX/XX/2021 5. XXXX XXXX XXXX. 
Date of inquiry : XX/XX/2021 XXXX. XXXX Date of inquiry : XX/XX/2021 XXXX. XXXX XXXX TXXXX Date of inquiry : XX/XX/2021 8. XXXX Date of inquiry : XX/XX/2021
Complaint sub-issue: Investigation took more than 30 days

When I reviewed my credit report, I discovered that some of the information was erroneous. The 3 credit bureaus must validate these accounts in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). It is not authorized to fail to validate these reporting accounts as unverified information without providing any proof within the period allowed by law. You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX, Equifax, and XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in my file at XXXX, Equifax, and XXXX are disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor Furthermore, you have failed to provide the method of verification as required under 15 USC1681i ( a ) ( 7 ). Please be advised that under 15 USC1681i ( 5 ) ( A ) of the FCRA you are required to promptly REPAIR all information which can not be verified. 

The following accounts need to investigate and correct from erroneous reporting in my file are listed on my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Confusing or misleading advertising about the credit card

3rd COMPLAINT Ref Complaint # XXXX XXXX Numerous requests to PNC to stop sending credit card offers in the mail have failed. Was assured by PNC by phone and by complaint # XXXX that I will not receive offers to my address. <P/>Please see previous complaints for additional documentation. <P/>> This is the ONLY bank that does not remove this address from their marketing.
Complaint sub-issue: Problem getting your free annual credit report

Today I tried to get my free copies of my Credit Reports from the three Credit Bureaus but lately I have not been able too. I am becoming very upset as to why I can not obtain these reports. It seems when someone else inquires they are able to receive the information I seek, but I can not. I have reason to believe there is something reported that they do not want me to see. I would like a copy of my free Annual credit report ASAP.
Complaint sub-issue: Debt is not mine

For two years I checked my credit report and saw XXXX XXXX XXXX collections reported by Jefferson Capital Systems LLC on my report. XXXX for {$200.00} and the other XXXX for {$500.00}. I contacted Jefferson Capital on XXXX XXXX, 2016, and they referred me to XXXX XXXX XXXX to settle the debts. I paid {$100.00} using my debit card over the phone, and it was debited on XXXX XXXX, 2016. I requested to settle the {$500.00} account as well, the agent told me that there was no other accounts in collection. I contacted Jefferson Capital again, the agent I spoke to also told me that there was no other accounts in their system when she searched using my social security number. I went to the XXXX website and disputed the charge. Jefferson Cap. rejected my dispute and confirmed that my debt was legit. I called them again, and in some miraculous ways they found the account. On XXXX XXXX, 2016 I called and made a payment in the amount of {$170.00} that settled the account ( {$500.00} ) in full. Since I paid over the phone using my debit card again, the money was debited on XXXX XXXX, 2016. After that I requested for the debts to be deleted, and they were deleted by XXXX XXXX, 2016. On XXXX XXXX, 2016 I checked my credit report on XXXX and realized that XXXX XXXX. reported a new XXXX XXXX charge in the amount of {$330.00} to be collected. I called their phone number XXXX twice on XXXX XXXX and twice on XXXX XXXX, 2016. Their automated system says " no one is available to answer your call at this time '' on both occasions and the call just ended. I called XXXX to dispute the charge, although the agent assured me that it will be deleted within 24hrs, she also recommended that I file a complaint with CFPB.
Complaint sub-issue: Information belongs to someone else

I'm writing about a over 30 years old fraudulent student loan. I was a minor when I attended XXXX XXXX XXXX. This was a corrupt beauty school along with over 36,000 students, my information and signature has been copied and pasted on documentations without my authorized consent. I do not have any signed contracts with any collection agencies or loan services. I've contacted XXXX loan servicing about this fraudulent claim by certified mail on XX/XX/2018. Also, reported by CFPB XXXX is facing 4 lawsuits alleging that it harmed student loan borrowers throughout the repayment process. XXXX miscalculated payments, steered struggling borrowers toward multiple forbearance instead of income-driven repayment plans, and provided unclear information, etc ... I've contacted ALL 3 credit bureaus, XXXX has completely removed this from my credit report. However, XXXX and Equifax has refused to remove this fraudulent account from my report. I've submitted them with a XXXX police report # XXXX and have contacted the FTC # XXXX as well.
Complaint sub-issue: Reporting company used your report improperly

Your agency Violated my rights to privacy. Previous Letter I gave you a chance to delete this item. Now this my last attempt before I take legal action. The law you are violating is clearly here. The civil liability law which I will sue under is clearly here.. 
15 U.S. Code 1681 ( a ) ( XXXX ) - Congressional findings and statement of purpose ( Consumer Right to Privacy ) ( a ) Accuracy and fairness of credit reporting The XXXX makes the following findings : ( XXXX ) there is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
Complaint sub-issue: Account status

I applied with   XXXX   XXXX   whom use Corelogic to do background checks however I was denied due to too many tenant cases filed which was rectified by my bankruptcy attorney however with this company they keep reporting incorrect information which is preventing from getting a few apartments that I want. As result can this company be investigated for poor reporting practices ... I am sure I am not the only person whom have been defamed by this company is it possible to file a class action lawsuit?
Complaint sub-issue: Trouble with how payments are being handled

I received my yearly bonus from work and wanted to pay off the remaining {$740.00} of one of my student loans. I went onto the website and turned over the money from my bank account. I waited several days, waiting to see this money come out. Although the money instantly comes out of my bank account, making it impossible for me to make interest on it, Great Lakes always drags their feet for 4-10 days so THEY can continue to make interest off of me. 

I submitted {$770.00}, which is {$35.00} more than what was 'owed ' ( see attached ), because their is ALWAYS some conniving and deception when dealing with these people. After the typical days of waiting to see the money, already taken from my account, be applied to my loan I noticed that not only did they not use my money as instructed but, they arbitrarily left {$180.00} on the loan I told them to pay off. So they robbed my yearly bonus, refused to let me pay off my loan, AND are collecting interest on it as we speak!!! 

I contacted them stating that I ; 1. ) Have screen shots of what they've done 2. )  Have bank statements showing them taking this unaccounted for money ( my yearly bonus ) and 3. ) Have read and understand their " Excess Payment Policy ''. I stated all of this up front to try and expedite my dealings with them as their default stance is to always claim a lack of intelligence/understanding on my part. 

I'm done arguing with these people month after month and waiting around for them to do something about the CONSTANT " misunderstandings ''. There is no misunderstanding. I have all the paperwork to show they are lying and purposely misdirecting money in order to keep loans active, even AFTER I SEND THEM THE MONEY TO PAY THEM OFF. 

I'm not XXXX, I understand perfectly well, what they do is NOT complicated, and I should've reported them earlier when it was smaller amounts of money and not an entire year 's worth of regular over time to have my bonus robbed from me and then being called too XXXX  to know how to give my money to them properly. 

I sent them the money to pay off loan # XXXX. There is NO MISUNDERSTANDING. 

Then, I got an email from XXXX in Borrower Services Department stating ; " The first {$260.00} from your XX/XX/XXXX monthly payment were applied to cover your remaining monthly payment. The remaining {$500.00} was applied to the loan token of your choice. '' This is SO far off the mark that she could not have possibly even looked at my information. As you can see attached, my monthly payment came out on XX/XX/XXXX, as it does every month, and it is for {$270.00}. There is no money " left over '' from my monthly payment, that doesn't even make any sense. Then, on XXXX, they took my 2018 yearly work bonus, which she does not even mention in the email, and disappeared it.
Complaint sub-issue: Don't agree with fees charged

I have been making monthly payments towards my student loans about 3 years ago. My situation changed a little over a year ago. I contacted Nelnet to discuss my options. I decided to go with the repayment earn as you go program. I was told there is a {$690.00} application fee but if I join now, My application fee would be {$590.00}. However, my application would not or could not be processed until my fee was paid. I was also told this fee could be made in monthly installments. So, since XXXX, I have made XXXX payments of {$190.00}. I submitted my application soon after I hung up the phone initially in XXXX. XXXX payments later I received a letter from Navient stating my application was being processed. I called them to discuss that letter, but did n't get through. I called Nelnet to see if my application was being processed. They said no, that they never even received it. This was in XXXX. After XXXX 's installment was auto drafted from my bank account, I called Nelnet again to see where my application stood. Again, they claim to have never received it. I then called Navient and got a hold of a lovely woman named XXXX who explained to me my application was indeed being processed. She also informed me Nelnet was no longer my provider and I should not have been asked to pay anything regarding an application fee because the service I was paying for is in fact free. She proceeded to give my phone numbers to people who could help me get this resolved. I am attaching documents from my bank showing the XXXX installments I made in the amount of {$590.00}. They are in a different name ( ACH XXXX ... ) than the Dept. of Education I usually made payments to.
Complaint sub-issue: Company closed your account

I have had two credit cards with citibank for over 20 years. A Master Card and a Simplicity Card. I live XXXX miles away from the USA, in the XXXX. So the cards were used mostly for online purchases like XXXX XXXX XXXX and international and domestic air travel and hotels. I have always kept a XXXX, Ca. address for doing my banking business. I have over {$71000.00} in Citi Bank. I have never been late on paying any of the credit card bills, In XXXX, w/o notice to me and w/o any valid reason, citibank cancelled both credit cards. I have lost my computer security protection due to not being able to renew online due to no credit card..and .have had to cancel my upcoming XXXX due to no credit card to pre-pay the XXXX bills, along with other associated problems caused by the cancellation. 
It is only with great expense of time and money that I can make a long distance call to the USA. On XX/XX/2021, when I was finally able to get such a call through to the Citi credit card dept, I was told that the cancellation was due to me not having a USA mailing address. I then asked the lady assisting me to pull up my profile page maintained by Citi and check my address. She did ... and she admitted that I have a XXXX, CA. address on my profile page. She said she was sorry but she could not re-open the cards because they were cancelled. She told me to go online with citi and " apply for a new card '' and it could be mailed to me immediately. 
Well, guess what. I went on line, filled out the application for a new replacement card ... .and ... my application was DENIED immediately. Now, I am a non-person. I have no credit cards, I have no access to my {$71000.00}. I don't exist to Citibank anymore. 
In my opinion, this is nothing short of common FRAUD, committed against a XXXX year old senior citizen by a bank who is cutting out the dead wood ( the older customers who no longer deposit money each month into citi but instead, are with drawing their money each month ). I'm tired of this dishonesty. It's causing me XXXX XXXX and great stress. Their CHAT people do nothing but tell me to call XXXX miles to the USA. When I call, they tell my to go online ... which I can not do because they have blocked my online page, thereby freezing my accts. I pay a minimum of {$10.00} every time a have to call citi USA ... and I tell them I'm calling long distance from XXXX miles away ... and what do they do..they put me on HOLD for 5 minutes every time they transfer me to a new department. If this is " XXXX XXXX '', then they are XXXX  me with their pro service. I want to go back to the old days ... when banks were honest and treated their customers with respect and dignity. I feel like ( opinion ) that citi has stolen my funds and have wiped out my identity as a person.
Complaint sub-issue: Personal information incorrect

LexisNexis is making a fortune selling their services to many company 's as a verification process. so much so that many banks and company 's rely 100 % on this as their only way to verify a customer. I have not been able to pass a verification ever. I have requested reports many times and when I did get them None of the information that is causing me to fail the verifications are on there. I have put out so much effort to fix this issue. It is causing me so much problems and is affecting me financially. For example Today I can not electronically my tax document to be processed before the deadline. My CPA uses a company called XXXX and they only use LexisNexis. So now I will have to get my tax returned Mailed to me so I a manually sign. Then mail them back and that process will take longer than I have. because the Deadline is the XXXX. I also cant ever verify with XXXX. there I have a checking account and savings account and multiple credit cards. I also have home and auto policy 's with them as well. This is getting stupid how horrible this is and I cant get anyone to help me at all. I need real help. A person that understands English has authority to fix my problems.
Complaint sub-issue: Account status incorrect

Upon reviewing my updates, incorrect information was found in my reports. The Equifax Credit Bureau has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i, and continued reporting as unverified information without any proof provided, within the time allowed by law, is not authorized. Below are the inquiries that are reporting on my Credit Reports : XXXX-Date of inquiry XX/XX/XXXX XXXX-Date of inquiry XX/XX/XXXX XXXX-Date of inquiry XX/XX/XXXX XXXX-Date of inquiry XX/XX/XXXX