Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information belongs to someone else

I am writing to dispute the following information that is on my report. I have contacted the companies XXXX, XXXX and Equifax to have the fraudulent items removed but I didnt get a response. I request that you change the incorrect things reporting on my report. 
Enclosed are copies of my credit report and other documents supporting my request. Please reinvestigate this matter and contact the national credit bureaus to have them delete the disputed items as soon as possible. 
Sincerely, XXXX XXXX XXXX Enclosures : Passport, ID, Identity Theft report
Complaint sub-issue: Was not notified of investigation status or results

I contact the credit bureaus 4 times already. 

The credit bureaus didnt follow the Fair credit reporting law.I asked the credit bureaus for the method of verification and they didnt provide it to me.Therefor, I believe they reporting inaccurate information on my reporting because they failed to provide me with furnisher who report it.
Complaint sub-issue: Debt is not yours

I mailed a letter ( certified via USPS ) on XXXX XXXX, 2019. It was delivered to the company on XXXX XXXX 2019 at XXXX XX/XX/XXXX 

I mailed a 2nd letter ( certified USPS ) on XXXX XXXX, 2019. It was delivered on XXXX XXXX, 2019 at XX/XX/XXXX. 

The company responded once with some sort of receipt that was made out to a XXXX XXXX. This receipt is no PROOF that this debt is mine. This is not verification. I asked for a wet signature and they have yet to provide it. They have ignored my 2nd request for verification. I'm sure that this company is well aware that this debt can't be verified without a wet signature, yet they attempt to hold on to and make me pay this alleged debt.
Complaint sub-issue: Was not notified of investigation status or results

After reviewing a copy of my credit report i saw that there several items that were reporting incorrectly, were not mine, were missing information, or had incorrect amounts. OnXX/XX/XXXX I sent the credit bureaus letters. <P/>I waited almost SIX WEEKS, and received ZERO response. <P/>
I again sent another letter on XX/XX/XXXX and now another SIX WEEKS have gone by and I have ZERO response. I have no idea why they are not responding. i have done everything the websites say that i am supposed to do. I have been very detailed in what i think is wrong with the items that are on there, and i am quite frankly FURIOUS that NO ONE IS HELPING ME. <P/>Thinking that maybe there was something wrong with my ID bc it had an old address ( NOT bc i was told anything by the bureaus, bc no one responded ) - i spent time, and money ( that i DO NOT HAVE ) and got a new copy of my drivers license. <P/>I am incredibly frustrated by the lack of response from the credit bureaus. <P/>Nothing i am doing is getting a response or correction of items on my credit report. <P/>The FCRA states that they are supposed to do a reasonable investigation of the issues i am presenting and i am being ignored. NOTHING IS BEING VERIFIED. THERE ARE THINGS ON MY REPORT THAT ARE WRONG and NO ONE IS DOING ANYTHING ABOUT IT. <P/>I am SICK & TIRED of again, spending TIME & MONEY that i do not have making sure that someone is doing their job. I have to do mine, and i make no money. Someone is getting paid to ignore my letters and its a bunch of XXXX. This is n't fair, this is n't right and i am completely disgusted by this.
Complaint sub-issue: Deposits and withdrawals

On XX/XX/XXXX i called Citibank regarding my account. There was XXXX taken out of my account by someone who I have never met nor do I have a phone number for. I've spoken to several representative and told him I do not have a clue as to who the person is that took money out of my account. There should be more than just telling me the name of the person instead of trying to received any information from my phone. The bank instead refuses to investigate further into the incident which has caused me to withdrew all my monies from Citibank since they have allowed someone to take money out of my account without my permission and refuse to investigate further. They have also allowed others to go into my account with my knowledge.
Complaint sub-issue: Account information incorrect

I want to first and foremost thank Equifax for processing my disputes recently but I am concerned that the investigation was not completed properly. I disputed with them through the United States Post Office and I sent a certified letter to make sure they receive the documents because it contained all of buy personal information. I will link that letter and the receipts here for your convenience and proof.

Unfortunately I can not tell if they processed my disputes because the two old accounts which have not had activity on more than 7 years are still on my file affecting me. These accounts are labeled XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. The payments statuses are wrong because it states on the account begging in XXXX that I am currently 120 days or more late and that is not valid because I have zero lates on this account, please check my attachment. This information should be deleted, as should the whole account. Also, on that same account there appears to be statements supposedly made by me and a comment made by me. These are false and I never authorized any comment nor statements. this is concerning and would like to know how and why this is appearing. In other words the account is not valid or verifiable so please just delete it. 

Secondly, I would like to bring to Equifax 's attention that account # XXXX is also wrong and I would like to have it deleted for premium accuracy please. I have no lates on this account as well and I am concerned here as well why it shows up on my XXXX monitoring as a late account in my summary section. 

These two accounts have incorrect and outdated information and they are not registering accurately on my general profile with creditors and this is tremendously damaging for me.
Complaint sub-issue: Their investigation did not fix an error on your report

These accounts are not mine
Complaint sub-issue: Information is missing that should be on the report

I've contacted Equifax several times with multiple disputes that were closed as successfully fulfilled and no action to suffice the problem was taken. 


I ( upon signing into Equifax to view my report ) am not able to access any information..that being any information from ( CREDIT REPORT- Drop down tabs ) - summary tabs drop down, person information, revolving accounts, mortgage accounts, installment accounts etc., - Everything is showing XXXX ' and no data. 

When I click the 'Credit Report ' tab it's displaying the same credit score since XX/XX/XXXX and it's likewise stating the last update as of XX/XX/XXXX and last credit score update XX/XX/XXXX Recently Equifax ( through means of XXXX XXXX  ) reduced ( deducted XXXX points from my score ) due to a decreased credit card balance. 

In this case of a decreased balance Equifax SHOULD NOT have reduced my score. This violates every Consumer protection law as with those in connection with the FCRA.
Complaint sub-issue: Trouble with how payments are being handled

On XX/XX/2020, I paid off my federal loan balance of ~ {$75000.00} through a loan with XXXX XXXX XXXX. Following the announcement of the student debt relief plan, as I was a XXXX XXXX Recipient making below {$120000.00}, I attempted to reach my Servicer - FedLoans Servicing PHEAA- to request a {$20000.00} refund, but learned that they had closed down and thus could not provide a refund. Because my loan balance was {$0.00} at the time the shutdown, my account did not get transferred to another servicer and I have no way of requesting or receiving the refund I am due according to the relief plan. Please help.
Complaint sub-issue: Information belongs to someone else

the following accounts was never authorized to report on my credit, and is hurting me, please see below the list accounts on my report : FEDLOAN Account Number : XXXX This is not mine. 
US DEPT ED Account Number : XXXX This is not mine. 
XXXX XXXX Account Number : XXXX This is not mine. 
XXXX XXXX Account Number : XXXX This is not mine. 
XXXX XXXX Account Number : XXXX This is not mine. 
US DEPT ED Account Number : XXXX This is not mine.
Complaint sub-issue: Old information reappears or never goes away

I have a Keybank account and 3 XXXX accounts that were originally managed by XXXX, that first went delinquent in XX/XX/XXXX. I have tried to dispute this 3 times with the credit bureaus XXXX  and XXXX  and Keybank/XXXX  directly. Keybank and XXXX is trying to say that my account first went delinquent in XX/XX/XXXX. XXXX  originally had these accounts and sent it to Keybank and XXXX in XX/XX/XXXX because it was delinquent and charged off in XX/XX/XXXX. This however, is not the original delinquency date. They are trying to say that I was in deferment but these loans did not qualify for deferment. I have submitted my credit report showing the negative reporting since XX/XX/XXXX. I have submitted the payment history. I even submitted the collection agency and payments I made to them. These accounts are over XXXX years old and need to be removed from my credit. Keybank/XXXX  is refusing to remove it. Please help me!
Complaint sub-issue: Credit inquiries on your report that you don't recognize

Hard inquiry from ( Citibank Na best b XXXX XXXX XXXX ) today XX/XX/2019 Hard inquiry from sears/cbna complete department stores today XX/XX/2019. 

Both inquiry wasnt made from me, I was advised by XXXX XXXX.
Complaint sub-issue: Debt was result of identity theft

On XX/XX/XXXX, I was contacted by phone by Enhanced Recovery Company ( ERC ), stating that they were attempting to collect a debt of {$2100.00} on behalf of XXXX XXXX XXXX and asked me what card I would like to use to pay the amount. I thought it was a scam and told them that I didn't owe anyone that money. The agent the asked if the last four of my SSN was XXXX. The number she said was correct which was shocking to me! I told her that it was NOT correct and she said we must have the wrong XXXX XXXX and that they would remove my number from their information. I immediately called XXXX XXXX XXXX, because I do have an account with them, and they confirmed my account was current. On XX/XX/XXXX, I received a letter in the mail from ERC that stated exactly what she said over the phone, accept there was an account number on the letter. I called XXXX XXXX XXXX and gave them that number. They advised that someone had used my SSN to purchase a phone that was assigned a number in XXXX XXXX on XX/XX/XXXX. They also advised that the account was closed on XX/XX/XXXX for nonpayment. I contacted XXXX XXXX XXXX, as well as XXXX Theft of Identity on XX/XX/XXXX. They advised that it was fraud, but I needed to fill out a report/complaint online, which I have done, in order for it to be officially resolved. They also advised that I should contact ERC and let them know it was fraudulent. I called ERC on XX/XX/XXXX and explained that someone had stolen and used my SSN for the purchase. There response was that they could offer me a settlement amount to pay of {$1600.00}. I advised that I would be paying nothing, because it was not my debt. They repeated the settlement offer. I said I'm paying nothing and hung up.
Complaint sub-issue: Information is missing that should be on the report

US Bank has NOT been reporting its accounts on time or accurately on my credit bureaus. 

Balances are wrong, last reported not accurate and some bureaus dont even have my US Bank accounts at all.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the fair credit reporting act XXXX  XXXX XXXX XXXX account number : XXXX, has violated my rights. The original creditor is reporting as XXXX XXXX, which Ive never had knowledge of. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 also states A consumer reporting agency can not furnish a account without my written instructions.
Complaint sub-issue: Their investigation did not fix an error on your report

I have been a victim of ID theft and have since filled out a FTC report. The three CRAs, yes all three. Have been allowing companies to report charge offs on already closed and charged off accounts. Making the total for each account upwards of 15 charge offs. This I know is not only happening to me. The fact is a charge off is a closure and sale of an account. Not the closure and sale of an account and unlimited amount of times. This has severly hurt my score and ability to get credit from any business. There investigations also never return to me with any information on the accounts I dispute. There for their is no information they can actually say the CRA is using to report the claim as accurate.
Complaint sub-issue: Reporting company used your report improperly

IN ACCORDANCE WITH THE FAIR CREDIT REPORTING ACT THE LIST OF ACCOUNTS BELOW HAVE VIOLATED MY FEDERALLY PROTECTED CONSUMER RIGHTS TO PRIVACY AND CONFIDENTIALITY UNDER 15 USC 1681. 

XXXX XXXX XXXX, XXXX XXXX XXXX XXXX  XXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, HAS VIOLATED MY RIGHTS. 

15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY 15 U.S.C 1681 SECTION 604 A. SECTION 2 : IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH A ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS
Complaint sub-issue: Their investigation did not fix an error on your report

Company states that original debt from XXXX XXXX is accurate. We were told that the debt is not our accoiny status and not our responsibility from XXXX XXXX  during COVID-19. Company states that original debt from XXXX XXXX is accurate. We were told that the debt is not our account status and not our responsibility from XXXX XXXX during COVID-19.
Complaint sub-issue: Account status incorrect

I paid my account listed with XXXX XXXX in full in XX/XX/2018. I submitted proof of payment and filed a dispute with Equifax, XXXX  and XXXX  In XXXX notifying them that my account had been paid in full and that XXXX XXXX stated that the account would be removed from my credit report. 

As of todays date, Equifax and XXXX is still incorrectly reporting the above listed account as an unpaid collection. 

Attached is a letted from XXXX XXXX stating that my account is paid in full and that they have requested for the account to be removed from my credit report.
Complaint sub-issue: Their investigation did not fix an error on your report

When I investigated an updated copy of my credit report, I realized that some of the information were erroneous. The XXXX credit bureaus are required to authenticate these accounts under FCRA Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting accounts as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), please investigate the unverifiable accounts listed below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act XXXX XXXX XXXX Account # XXXX, XXXX XXXX account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without written instructions
Complaint sub-issue: Their investigation did not fix an error on your report

I was in the process of applying for new employment and it was brought to my attention that there is some inaccurate information reporting on my credit report.I received a copy of my credit report and to my surprise I saw all these inaccurate items that are not correct. By the way I hope that this does not hinder my ability to obtain employment due to this inaccurate information showing. I was advised by a legal friend of mine that under 15 US Code 1681a section 603 ( k ) ( b ) ( ii ) can be considered an adverse action. 
Therefore I want the following accounts to be updated to the correct amount, date, status, open and closed date, last date of activity and time. 
If you can not complete this request, please delete the accounts immediately. I have provided an exhibit of evidence showing the inaccuracies of my reports. 
Please investigate if every piece of information is correct. If not, please remove it from my credit report. 
XXXX. The inquiry was not authorized XXXX Date of inquiry : XX/XX/XXXX Delete this account. 
XXXX. The inquiry was not authorized XXXX  Date of inquiry : XX/XX/XXXX Delete this account. 
XXXX. The inquiry was not authorized XXXX  Date of inquiry : XX/XX/XXXX Delete this account. 
XXXX there is some inaccurate information reporting. 
XXXX  XXXX Account Number : XXXX Please remove it from my credit report. 
XXXX there is some inaccurate information reporting. 
XXXX  XXXX Account Number : XXXX Please remove it from my credit report. 
XXXX there is some inaccurate information reporting. 
XXXX XXXX Account Number : XXXX Delete this account. 
XXXX there is some inaccurate information reporting. 
XXXX Account Number : XXXX Please remove it from my credit report.
Complaint sub-issue: Information belongs to someone else

I had previously informed you that account was being reported on my credit report, which was not mine. I am writing again, to request that you reinvestigate this account, and delete this. I do not have access to the documents related to this account, but the creditors would. Please note that for this, I believe that a relative that may have forged my name ( or used my personal information ), plus in order to take out this account without my knowledge, consent and permission. Therefore, please obtain all documents from any of this debt, and even if my signature appears on them, I ask that you review any notes, phone calls, bills of sale, NAME on the file and even compare my handwriting and signature, which I am certain you will see, is not mine. I would be happy to provide you with any handwriting samples you may need.
Complaint sub-issue: Account terms

I questioned an item on my EQUIFAX credit report. This was originally a dispute between XXXX XXXX XXXX XXXX XXXX ( XXXX ) and services provided by XXXX. I left the XXXX area in XXXX, and was not aware of the status of this claim until just recently. I requested that Equifax delete the item as the statute of limitations ( SOL ) in the case ( 3 years ), had expired. The case was filed by " XXXX '' on XXXX XXXX, XXXX. Equifax has not responded to my request. Furthermore, this item is not showing up on credit reports of other credit reporting agencies ( e.g. XXXX ). Can you help me to get this item deleted from the Equifax credit report and resolve this case?
Complaint sub-issue: Problem during payment process

On XX/XX/XXXX I paid on line my Citi Double Cash credit card via withdrawal from my XXXX XXXX checking acct. On XX/XX/XXXX my XXXX XXXX checking was hacked and the checking acct. was frozen. The payment was stopped by XXXX XXXX going to Citi. I have kept Citi updated by telephone daily and have wanted to pay my balance that I owe Citi.They keep telling me the computer will not allow me to pay the balance previously sent in on XX/XX/XXXX. Today they told me I would not be allowed to pay this balance until XX/XX/XXXX. I am afraid that on XX/XX/XXXX they will have another excuse why I can not pay the balance I owe and I will incur a late penalty and interest on the balance owed. All I want to do is pay what I owe Citi
Complaint sub-issue: Credit inquiries on your report that you don't recognize

id theft. new inquiries are not mine as folllows XXXX equifax mtg XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Complaint sub-issue: Debt was paid

When checking my credit report it became apparent there was an old XXXX cell phone bill that apparently hadn't been paid and I had NEVER been notified about. I contacted XXXX directly and paid them, as they were the original creditor. I then contacted the collection agency attempting to collect the debt and asked them to update their records and delete the account from my credit report, as they have no collection authority on a non-existent debt. They refused to comply or even give me any information about how to contact a higher up in the organization. I was simply hung up on more than once.
Complaint sub-issue: Debt was result of identity theft

I'm a victim of identity theft. Someone had used my personal information to receive service at XXXX XXXX XXXX XXXX. I did not, authorize, approve, or use the services.
Complaint sub-issue: Information belongs to someone else

I have been fighting ID THEFT for sometime now and have several fraud accounts reporting on my credit report. I have sent supporting documents showing this fraud. I have sent notarized documents as well as FTC complaint forms, the following accounts and info are fraud!! 
1.XXXX XXXX XXXX XXXX XXXX Account Number XXXX Date OpenedXX/XX/XXXX 2.XXXX XXXX XXXX XXXX XXXX Account NumberXXXX Date Opened XX/XX/XXXX 3.XX/XX/XXXX Account NumberXXXX Date OpenedXX/XX/XXXX 4.XXXX XXXX XXXX XXXX XXXX Account NumberXXXX Date OpenedXX/XX/XXXX 5.XXXXInquired on XX/XX/XXXX 6.XXXX XXXXInquired on XX/XX/XXXX 7.XX/XX/XXXXInquired on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX
Complaint sub-issue: Their investigation did not fix an error on your report

I am not responsible for this account. Please have Equifax stop reporting me late 19x This is destroying my credit. I am being denied credit for the most basic store cards to help try and get some kind of cash back $ so I can actually save some money
Complaint sub-issue: Information belongs to someone else

After reviewing my credit report ongoing .. There's a collection Agency..XXXX/ XXXX XXXX , PU .. A Balance of XXXX.. Opening date XX/XX/2019.  That's continuing to appear on my credit Report. I have no idea where this collection came from. i never received any loan from them. And it's showing as if the Account is new.. And I'm not about to be liable for anything i did not do and someone else did it my name ... Police Reports has been sent in to them and all of the Credit Bureaus to have it remove.. And all have done so except Equifax ... This is Really starting to be a pain.. Because what they are reporting is not accurate and it's Fraudulent..
Complaint sub-issue: Account status

I have been trying to dispute a hard inquiry from XXXX XXXX since XXXX 2015. I did not authorize XXXX XXXX to do a hard inquiry on my report. I have contacted XXXX XXXX and even provided proof that the hard inquiry was not authorized by me and should not have been done.
Complaint sub-issue: Information is not mine

A delinquent XXXX account in the charge off amount of {$19000.00} showed up on my credit report. It was disputed immediately as the name reported does not belong to me. The first and last names are correct, however the middle initial is not, nor is it an initial I have ever used in any of my records. The address connected with this account did not belong to me as well.
Complaint sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Equifax will not unlock my account, I have called more times than I can remember. They asked me to fax them my name, SSN, Drivers license and pay stub, which I have done at least 8 times over the pass four months. I have also created a customer care case, which has been open for three weeks with no response from them. I'm fed up with their lack of help.