Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Company closed your account

I received an email on XX/XX/XXXX that my card was closed due to a review of my account. I was told that my card was being closed due to delinquent activity ( from XX/XX/XXXX which was a card I never opened in the first place ) and a high credit utilization for my overall credit. I opened this card in XX/XX/XXXX after the " delinquent activity '' took place. I also had a higher credit utilization when I applied for the card then what I have now. I do not understand why it was ok for me to be approved, but now I receive a review ( which I did not ask for in any capacity ) in a better situation then when I applied and I all of a sudden lose my account. This is extremely unfair and frustrating. Now, my overall credit utilization will be a higher percentage and will lower my credit score. I also have never missed a payment and by the end of every month I have a XXXX  balance on the card. I tried to call to reopen my card and was told that it was closed and there is nothing that can be done, however, I can apply for a new card. How they can even recommend that is absurd to me as they just closed my account for " credit reasons ''. Miserable and unfair treatment.
Complaint sub-issue: Didn't receive notice of right to dispute

I am requesting Hunter Warfield to send debt validation for a collection account they presented to me. I would like full accounting and details for this debt they are collecting on. I am disputing the validity of this debt.
Complaint sub-issue: Information belongs to someone else

There is one account on my credit report that is not mine I have not applied used or know of this account I need this off my credit report ASAP!!! 

XXXX XXXX XXXX XXXX - Acct # XXXX Amt {$7300.00}
Complaint sub-issue: Was not notified of investigation status or results

I have disputed the referenced accounts to the 3 main credit bureaus and do not owe your company anything. I dont know this company and I do not recall ever having this debt and appears to be fraud, see attached FTC Report. Moreover, no adequate information has been given and noticed these accounts appear to violate my rights as well, per 15 USC 1692 ( e ) ( f ) ( g ). Moreover, you stated the account was verified as accurate by law 15 USC 1681 ( e ). Per 15 USC 1681 ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. Investigations weren't completed as described by law and no factual information should be on credit reports. Im requesting removal of accounts and/or monetary compensation due to violations of my rights. Im currently seeking litigation regarding consistent harassment, unfair debt practices, adding without my permission/authorization within 5 days and more. As the original creditor, only I can validate the debt therefore Im requesting removal and this account violates my consumer rights in several ways. Please remove and provide some updates within 4 days of receipt, as this has been ongoing for over 3-4 months.
Complaint sub-issue: Problem with customer service

Elan Financial Services sent XXXX PLATINUM CARD AGREEMENT with no identifying information as to which company they are performing credit servicing for. I contacted customer service at XXXX XXXX on XXXX XXXX and spoke to XXXX ( they record conversations, per XXXX ). She requested my SSN and I declined as uncertain whether this was a scam. 
She was unable to locate an account for me using my complete name and mailing address. She stated " this is probably a scam letter ''. I commented " are you a scam as all phone numbers point to you ''? She said " no, as i didn't give her my SSN ''. I advised her at that moment I would be reporting them to the XXXX, Fair Trade Commission and Office of the Attorney General. 
Thank you, XXXX XXXX XXXX XXXX
Complaint sub-issue: No notice of investigation status/result

I am filing this complaint because Equifax has ignored my request to provide me with the documents that their company has on file that was used to verify the accounts I disputed. Being that they have gone past the 30 day mark and can not verify these accounts, under Section 611 ( 5 ) ( A ) of the FCRA - they are required to " ... promptly delete all information which can not be verified '' that I have disputed. Please resolve this manner as soon as possible. Thank you.
Complaint sub-issue: Their investigation did not fix an error on your report

I sent in a credit dispute to Equifax over items along with my student loan information on XX/XX/21, the credit agency took off the current status of the accounts being in good standing and placed it as unknown. Left on the late payments, that was not true. The credit report for the XXXX student loans should show current and in good status for all months. It is not reporting accurately. Also I disputed the inquiries that I have no knowledge of and still have not had those inquiries removed. The inquiries should be removed as well.
Complaint sub-issue: Information belongs to someone else

I have few accounts on my credit file I have contacted the credit breau equifax I they are not trying to resolves this issue I have been fighting with them for a long time do to fraud on my credit I have placed a fraud alert and nothing is being done I even file a identity theft report
Complaint sub-issue: Problem with fees

To Whom It May Concern : Thank you for taking the time to read this letter. Im writing because I noticed that my most recent credit report contains a late payment/payments reported on XXXX and XX/XX/2020 for my First Progress Credit Card account. 

I want you to know that I understand my financial obligations, and if it werent for the sudden outbreak of COVID-19, Id have an excellent repayment record. I made a mistake in falling behind, but since then, I haven't missed a payment. Since then, Ive had a spotless record of on-time payments. 

Im planning to apply for mortgage loan, and its come to my attention that the missed payment on my record could hurt my ability to qualify. I truly believe that it doesnt reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payment/payments on XXXX and XX/XX/2020. 

Thank you for your consideration, and I hope youll approve my request. 

Best XXXX XXXX XXXX
Complaint sub-issue: Public record information inaccurate

There is a public record on my credit report that has to be deleted, the FCRA says that everything on my credit report needs to be 100 % accurate, and Equifax, XXXX and XXXX XXXX  are breaking the law by reporting this in inaccurately. I know that XXXX  XXXX is providing this information to the credit bureaus and not the bankruptcy court like they keep telling me. I disputed this bankruptcy before and it was ignored by these three companies. These credit bureaus are giving me a hard time and I am very upset at the fact that they think, they can just report whatever they want. I contacted the bankruptcy court and I asked if the courts shared or validated bankruptcy information with third parties and they said no, I requested this in writing and it was sent to me by mail. This public record is being reported in accurately because on my credit report it says that the bankruptcy court is the data furnisher for this and that is not true. I want this public record deleted from my credit report immediately.
Complaint sub-issue: Trouble with how payments are being handled

I have had a loan in forbearance with Great Lakes Higher Education for about a year or more now. I am at a point where I can start making payments as I have recently become steadily employed and want to start paying these loans off. I have reached out to the servicer on multiple occasions to make a payment as I have a high amount of interest that has already accrued on the account I have. They keep asking me for my personal bank account information or telling me to go open a checking account somewhere as they will not accept credit card payments. I have a valid credit card I can pay with and I 'm not comfortable giving anyone direct access to my savings account ( I do n't have a checking account ). I have no other method of paying my student loans other than through a credit card. All I want to do is make a payments until the loan balance is paid off. There seems to be no flexibility at all on this and if I knew there were stipulations to getting my student loan that it can only be paid off with a direct link to some kind of a bank account at this point I would have just foregone my education entirely because now its likely going to ruin my credit and keep piling on interest. Any and all help would be greatly appreciated! 
Thanks so much!
Complaint sub-issue: Their investigation did not fix an error on your report

When I investigated my credit report, I realized that some of the information was erroneous. The 3 credit bureaus are required to authenticate these accounts under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting accounts as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), please investigate the unverifiable accounts below : XXXX XXXX XXXX XXXX Balance : {$4300.00} XXXX XXXX XXXX Balance : {$250.00} XXXX XXXX XXXX Balance : {$31000.00}
Complaint sub-issue: Investigation took more than 30 days

I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I have not received any investigation results.
Complaint sub-issue: Information belongs to someone else

I am a victim of identity theft and even though Ive provided a police report to Equifax and over 6 disputes since XXXX XXXX, Equifax refuses to remove a fraudulent account by the name of XXXX XXXX XXXX and XXXX both removed XXXX XXXX  within 48 hours of me disputing it along with my police report back XXXX XXXX. Equifax states that XXXX XXXX verifies my DOB, address and last 4 SSN. They have no signed contract or paperwork showing that I ever authorized an account with them and I was told whoever opened the account did so online. XXXX XXXX is now showing closed/ charged off on equifax and has drastically dropped my score and is preventing me from obtaining favorable credit. This is not my account nor did I ever authorize it to be opened in my name. I have filed a complaint with BBB of XXXX and with the FTC. Equifax is violating FCRA and I want this fraudulent account removed from my credit file immediately due to identity theft and they have my police report on file.
Complaint sub-issue: Their investigation did not fix an error on your report

I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX I am filing this complaint for falsely reporting misleading information. There is no third party involved. Please review the uploaded letters.
Complaint sub-issue: Was not notified of investigation status or results

Equifax mishandled my information which has led to a breach that puts myself and millions of others at potential risk. I am extremely disappointed with how equifax has handled reporting this breach. Very little was done to notify the public for nearly a month after the breach was detected. I received no email, letter, or phone call and instead had to discover it via social media. 

Going forward equifax should be required to monitor every account and notify victims if any fraud occurs. Credit fraud protection should be mandatory for every account, not an option for us to have deal with. 

This should be rectified firstly by making credit freezing free and refunding everyone who paid for it following this data breach. Requiring a police report is absurd when they clearly know if you were affected.
Complaint sub-issue: Confusing or misleading advertising about the credit card

In late XX/XX/XXXX I purchased an XXXX  Washing Machine from Home Depot and used their special promotion letter that was delivered USPS Mail. The Promo said No Interest for 18 months when purchase is over {$500.00}. The Washing Machine cost {$590.00} but my XX/XX/XXXX Statement was very Confusing showing Purchases {$1700.00} then a credit for {$1100.00}. No one could explain to me on phone call, Why it was accounted in this manner? 

Sometime in XX/XX/XXXX after being pestered each time i logged in to my home depot credit card account website to Go Paperless, I switched from paper statements to Paperless.

I didn't even think there might be a problem with this later because I was Told during a phone conversation with the representative who was in the process of Fixing the term error of only 6 months to 18 months as it should've been originally per their promo materials, she told me that the $ XXXX monthly payments I had setup would be applied towards their promo balance First before any subsequent charges i might later make from future in-store or online purchases. 

So, I was confident " at that time '' that {$50.00} per month over 18 months Would've Paid Off their Promotional No Interest Offer for 18months, Long Before 18 months were to expire. 

OK, so now jump forward to present day ; I recently went online to do a checkup on my credit card accounts and noticed on the home depot credit account that I was Charged Deferred Interest of {$250.00} as they are now claiming their phone rep back in XX/XX/XXXX conversation ( the woman who fixed the term to 18 mod ) had incorrectly advised me on how my payments would be applied? 

This sure feels like a Bait n Switch scenario now and I am very upset with Home Depot and Citi Financial Credit Services for the grief and stress now caused by their Backpeddling on this Deferred Interest Charge at 22 % totaling {$250.00}. 

I asked Citi to Credit back my account for the {$250.00} and was told that since its been more than 6 months since the interest was charged, they can not do anything to reverse the charge ... ... ..but they would open a " case ''? 

I have no confidence in Citi or Home Depot at this point and believe the " open a case '' comment was just a tactic to move the call to a conclusion and get rid of me. 

I do not believe the " case '' will have a resolution to the Consumer 's Benefit as they have mislead me ( the consumer ) from the beginning. 

We already Know they make errors from the incorrect 6 month term they tried to setup After buying the item, when their promo clearly stated 18 months. 

Citi Financial should be investigated for Bait n Switch fraudulent mishandling of consumer promotional offer and usurious illegal deferred interest charges. I doubt I am the only consumer this has happened to either! 

Please make this unscrupulous bank and store re-imburse/credit back my home depot credit card as soon as possible. 

Sincerely, XXXX XXXX
Complaint sub-issue: Information belongs to someone else

The company XXXX XXXX has reported me to the collections agencies claiming I owe XXXX. I have no idea who this company is or who they are referring to that I owe money. I have never received anything in the mail about this company or that I owe money. Im not even sure which XXXX XXXX company this is for as there are many of them in different areas. It shows on my credit report that its rental/leasing, no clarification as to what kind. I have no information to get ahold of them so I have not contacted them.
Complaint sub-issue: Information belongs to someone else

This is my 2nd request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following items : XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX ; XXXX XXXX XXXX XXXX XXXXXXXX IL XXXX ; XXXX XXXX XXXX XXXX XXXXXXXX IL XXXX XXXX XXXX Balance : {$210.00} ; XXXX  XXXX XXXX : {$3900.00} ; XXXX XXXX Balance : {$470.00} ; XXXXXXXX XXXX XXXXXXXX Balance XXXX {$880.00} ; XXXXXXXX XXXX XXXX Balance XXXX {$730.00} ; XXXXXXXX XXXX XXXXXXXX Balance XXXX {$1100.00} XXXX XXXX XXXXXXXX XXXX XXXX XXXX Balance XXXX {$7600.00}.
Complaint sub-issue: Their investigation did not fix an error on your report

So Equifax is furnishing date in my credit report that is not correct or absolutely invalid. So on XX/XX/XXXX I sent a certified letter informing them which information was incorrect and instead of performing an independent investigation of their own. They just updated my report with the information the other bureaus have. Verification is required under section 611 5 A. Due to their lack of availability to verify this account it needs to be deleted. My FICO score has been damaged by their errors. XXXX XXXX Account needs to be deleted. How can they be furnishing all the incorrect information, I challenge it now it's update to match the other bureaus. Equifax clearly violated the FCRA & if not shown their verification method I will be filing a complaint with the FTC.
Complaint sub-issue: Card opened as result of identity theft or fraud

A credit card ( ELAN FINANCIAL SERVI ) was open ( XX/XX/2018 ) in my name that I never had and when I spoke too the creditors they want me too send in my ssn, dob, and ID. I refuse to do so and they close the card out. It shows on my credit report as if it was my card. It has been removed from my XXXX report but still shows on others.
Complaint sub-issue: Information belongs to someone else

I disputed the account because I noticed it was on my credit report and I did not authorize this account. To dispute this account, I mailed a dispute letter, a copy of my FTC report for identity theft, a copy of my police report for fraud/impersonation/identity theft, 3 forms of personal identification ( copies of my driver 's license, my social security card, and one of my recent bank statements from the past 3 months ) along with a copy of the page of my credit report ( s ) on which the account was listed, in an envelope sent to the creditor of the account and I also put copies of the same documents in envelopes sent to all three credit bureaus ( XXXX, Equifax, and XXXX XXXX via USPS certified mail with return receipt, this was more than 60 days ago. The creditor and the credit bureaus have not mailed me a notarized contract with my signature on it within their 30-day allotted timeframe allowed by the FCRA ( Fair Credit Reporting Act ) to validate the account, and thus the account must be immediately deemed invalid, fraudulent, and not my liability, and it is hereby illegal for the credit bureaus and creditors to report this account on my credit report because the account was not validated within the required 30-day timeframe, and so the solution to my complaint is for the credit bureaus and for the creditor to immediately delete this account from my credit report. If the creditors and credit bureaus do not do this, I have the power and the evidence to sue them and win {$10000.00} due to the illegal credit reporting acts that they have committed which continue to harm my credit worthiness and access to financial wealth-building opportunities such as loans for real estate purchases. 

The account was already charged off as well so the creditor does not even have the right to report information about this account since they charged off the account to a collections company. 

The information for this account listed on my credit report is : CREDITOR : XXXX ACCOUNT XXXX, OPENED XX/XX/2019, BALANCE OF {$0.00} CREDITOR : XXXX ACCOUNT XXXX, OPENED XX/XX/2019, BALANCE OF {$0.00} CREDITOR : XXXX XXXX XXXX, ACCOUNT XXXX, OPENED XX/XX/2019, BALANCE OF {$0.00}
Complaint sub-issue: Credit inquiries on your report that you don't recognize

I mailed oFf a dispute letter over a month ago. The credit bureau has not responded nor corrected my problem. They are reporting inaccurate personal information.
Complaint sub-issue: Their investigation did not fix an error on your report

DEAR XXXX  XXXX XXXX ; How are you? Im extremely upset and shocked about the way this charge-off account is reporting on my credit report which continues to report with incomplete, inconsistent and unverifiable Info. How can you honestly say that you verified as it being accurate? This was NOT verified! I am requesting this investigation under the authorization of the Fair Credit Reporting Act Section 623. ( a ) ( 8 ) ability of consumer to dispute information directly with the furnisher.

What I am disputing : The account you have reported to the three credit bureaus. My basis for this dispute is that I have no knowledge of this account.
Complaint sub-issue: Information belongs to someone else

I am a victim of identity theft. The following documents attached with this letter is an official police report from the XXXX XXXX Police Department. This document is proof that I was an identity fraud victim from XXXX to XXXX. 

Equifax continues to report fraudulent accounts that were open in between the dates listed above and it is severely hurting my credit reputation and good name. 

I have worked continuously hard to clear my name and my credit reports of these fraudulent accounts with numerous letters to Equifax to no avail. 

I sent an online dispute on XX/XX/XXXX, it has been more than 30 days and I still have not received any results. I demand that you permanently delete all fraudulent accounts that were opened as a result of identity theft.
Complaint sub-issue: Account status incorrect

Due to a change in employment and a move, I had to short sell my house. XXXX XXXX XXXX was my mortgage servicer. My account was closed on XX/XX/XXXX. 

In XX/XX/XXXX I received a credit report alert on a past due account. The alert showed that I was past due on my mortgage payment by more than 30 days. This situation caused my credit score to drop by more than 100 points. My credit score is usually in the high 850s. 

I contacted XXXX XXXX XXXX and was told that because my account was closed, they couldn't fix any errors on my credit report.
Complaint sub-issue: Problem with customer service

U.S. Bank Mastercard offered a cell phone 'theft ' insurance if my cell phone bills are set to 'Auto Pay '. 
I filed a theft claim on XX/XX/2020 online and uploaded all required documents, received an email acknowledging the claim ( XXXX ) and it said they will contact me within 7 business days if additional information is needed.

It has been 0ver 7 business days and I have not received any correspondence from them. I called and asked to give status, the representative said they are waiting for the documents from me. I told her all documents were uploaded when claim was filed on XX/XX/2020 and asked if documents were needed, why didn't they send any email and ask for it. The representative initially said that an email was sent to me asking for documents but, when I argued with her, she stepped back and said they will send email sometimes this month. 

There is a pattern of this behavior and I had the exact same issue back in XXXX/XX/XX/2020 on another claim.