Complaint sub-issue: Account status incorrect

My wife and I had a joint credit card account with XXXX XXXX  XXXX XXXX XXXX since XXXX. For over 4 years, we never carried a balance, we always paid early, we often paid twice per month, we sometimes paid {$50.00} to {$100.00} more each month resulting in a negative balance. There was NEVER one blemish on our account. However, in XX/XX/XXXX, I requested to close the account due to the annual fee. Subsequent to that request, instead of canceling, XXXX issued a replacement card that we did not request. We never received a paper billing statement in the mail for the new card. We attempted to access the billing statement online for the new card but was unsuccessful. Only the old card was accessible online. XXXX then transfer some automatic payments from the old card to the new card ( for XXXX and XXXX XXXX XXXX ). We did not request this transfer. We requested the card be canceled. We did not request a the new card. Without knowledge of the transferred automatic payments and without being provided with or having access to the billing statements for the new card, we were unaware a balance was due. As such, XXXX assessed late fees and interest charges. We were unaware of these fees and charges as well. 

Over the course of the next 9 months, I spent a total of 38 hours on the phone explaining the situation over and over and over and over and over again to XXXX. I had to request paper statements be mailed to justify the automatic payments. I paid the legitimate automatic payments. And multiple times XXXX agreed via phone to waive the fees/late charges but failed to actually do so. XXXX finally remove the inaccurate charges in XX/XX/XXXX. However, in the meantime, over the course of the year, XXXX reported a delinquent account to all three credit bureaus. Both our credit scores dropped from XXXX to XXXX. Although XXXX finally agreed the fees were not accurate ( by virtue of the charges being removed by XXXX XXXX, XXXX still refuses to admit the damage done to our credit reports is illegitimate and XXXX refuses to rectify the damage with the credit bureaus. 

My wife and I are closing on a home mortgage in XX/XX/XXXX. The lender is requiring signifiant fees of {$400.00} per month for Mortgage Insurance due to our poor credit. They are also requiring a much higher interest rate due to our poor credit. This will undoubtedly result in XXXX XXXX XXXX of dollars in additional money over the course of the 30 year loan because of the errors caused by XXXX and XXXX refusal to correct. 

We have been exceptional customers for 5 years. Review the file dating back to XXXX and that will be clear. In return, XXXX failed to cancel our card as requested and instead issued a new card that wasnt requested. We were never able to access statements for the new card but gladly and promptly paid the legitimate charges once statements were provided. XXXX errors will cause us signifiant financial burden that will impact us for the next 30 years total XXXX XXXX XXXX  of dollars from a higher interest that will haunt us for 30 years due to a high mortgage interest rate due to poor credit. Not to mention the countless hours spent attempting to rectify this to no avail. 

Please send updated information to all three credit bureaus XXXX Equifax, XXXX, XXXX  XXXX to fix the damaged caused by XXXX and bring us back in good standings with these bureaus. 

Dates of Delinquencies Disputed : All delinquent and adverse dates in XXXX, including but not limited to the following. 
XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. 

Our credit reports are showing 30 and 60 days lates for some of the months in XXXX.