Johnade/consumer_complaints_cfpb huggingface dataset:
Complaint sub-issue: Information is missing that should be on the report

I am having issues with a freeze on my file that is holding up my credit from reporting my accounts properly. I have a XXXX XXXX  and XXXX XXXX  account that is not reporting to my credit file. My name is XXXX XXXX SSN:XXXX DOB : XX/XX/1992 My addition address is XXXXXXXX XXXX XXXX   XXXX FL XXXX .
Complaint sub-issue: Investigation took more than 30 days

I became a victim of identity theft couple of years ago. After that incident I have noticed many incorrect and unauthorized items appeared in my report. So, I am requesting that you delete all the following ACCOUNT from my credit report immediately. They are a result of ID theft. Beside these items. Please remove these items which are not authorized by me as soon as possible.
Complaint sub-issue: Trouble with how payments are being handled

Thank you in advance for your time and attention to this matter. 

I am writing because I have met all the requirements for loan forgiveness under the Public Service Loan Forgiveness Program ( PSLF ). For the last ten years, I have been a social worker at an employer that qualifies under PSLF. PHEAA/FedLoan Servicing have processed payments for 9 out of 10 years ( 108 out of 120 eligible payments ) and acknowledged that my employer qualifies. As of XX/XX/2021, I have submitted a certification to PHEAA/FedLoan Servicing that I have made all 120 of the payments required to process my loan forgiveness and forgive the remaining balance of my loans. Since that time ( ie for the last ~5 months ), my application for loan forgiveness has been in limbo with PHEAA/FedLoan servicing. I follow up regularly through various available channels but am never able to get more than perfunctory answers to questions about when my loan will be processed for forgiveness. The most I am told, repeatedly, for months now, is that PHEAA/FedLoan Servicing needs to verify my employment with a qualified employer. However, as mentioned, I have been at the same employer for years, and PHEAA/FedLoan Servicing has, in each year except this last one, timely verified my employment and confirmed that the employer is qualified. As a result of PHEAA/FedLoan Servicings refusal to certify my most recent year of employment, I am administratively stuck on 108 out of the 120 eligible payments. I am particularly distressed because it is clear that PSLF applicants are being processed on a regular basis these days, but my application is being left behind for unclear reasons. I have fulfilled my obligations and responsibilities towards loan forgiveness under the PSLF Program over ten strenuous years in public service. I am hoping that you can use the influence of your office to help push my application through. Thank you again. 

Sincerely, XXXX XXXX
Complaint sub-issue: Account information incorrect

Why did XXXX  XXXX after selling my debt to XXXX kept reporting it? on the credit bureaus it and my credit score? now they sold it to XXXX credit.? 

Why? 
When? 
Who?
Complaint sub-issue: Reporting company used your report improperly

Equifax hack has led me to believe all of my information has been hacked. I have proceeded to check a free credit report to find any unusual activity. There was none at the moment. In fear of future fraud, I have placed a credit alert for 90 days. I am deeply frustrated with the mishandling of the personal information of millions of Americans. It is incredibly irresponsible for a company whose business is dealing with credit reports has such lacking security. The way the company has handled the fallout is also irritating.
Complaint sub-issue: Public record information inaccurate

Equifax has lost 3 police reports but nothing else. I now misplaced the reports they admit loading. The police reports weren't even needed but they lie and don't change nothing until you have one. So they deleted some hard inquiereys but there were 2 if each. So they deleted the first date off report but now they can't find it. It is 3rd time I sent two reports the police hated doing because this is fraud happening but not police fraud. I also used the FAIR CREDIT REPORTING ACT. They have my laws and what I asked for? They didn't do any of it and there 45 days are up. They lie and say the fair reporting agency doesn't apply to them. Probably because they are located in XXXX. Anyways they had their time and I sent them these small items but they refuse even with reports they used but now list. They do have my fcra sections XXXX and XXXX. But they say they laws don't apply. I want the 5 hard inquiries that my ex put on my report off, the 2 late payments on XXXX XXXX  and XXXX credit cards that were mistakes off and the 7 year old fraud case of XXXX dollars somebody got card and took all of it out in cash. The credit can't company didn't inform me or the credit butesus. I we antbthst off like the 2 other agencies took off.
Complaint sub-issue: Information belongs to someone else

I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the federal to the Federal Trade Commission and I also have enclosed copies of the Federal Trade Commission identity Theft Affidavit. Please delete the items a soon as possible.
Complaint sub-issue: Account terms

A " paid '' Judgement was placed on my Equifax credit report which never should have been there. I began disputing this item XX/XX/2017 with the Circuit Court and then on XX/XX/2017 with Equifax . Equifax disregarded my letter ( s ) and updated my credit report to show a " Balance " of {$930.00}. I did have an account with XXXX XXXX but that account was paid in full and it was never taken to court. I want this inaccurate information removed from my credit report immediately.
Complaint sub-issue: Reporting company used your report improperly

In accordance with the Fair Credit Reporting act. The List of accounts below have violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 : XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX # XXXX, XXXX XXXX # XXXX, The XXXX XXXX # XXXX, XXXX XXXX  # XXXX, XXXX XXXX # XXXX, and XXXX XXXX # XXXX have violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information, Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Complaint sub-issue: Their investigation did not fix an error on your report

My name is XXXX XXXX, There is no third party involved I attached my Id docs so you will know who I am. This is not someone else is filing this complaint on behalf of me. And please do not mail me anything else saying I need ID docs. I am filing this complaint about misleading false reporting information.
Complaint sub-issue: Indicated shouldn't respond to lawsuit

I have a public record reporting on my credit report that the debt was not paid. I have a release settlement letter dated for XX/XX/XXXX that was paid and settled. It continues to appear on my credit report as a Judgement. I called a month ago and XXXX XXXX had the letter of settlement on file and as of today it is still on my Public report. I have been turned down for XXXX because they have not removed it. the reference number is XXXX. I have another XXXX on my public record for the same thing XXXX agencies also a medical debt that was satisfied in XX/XX/XXXX still showing on public record for XXXX XXXX and needs to be removed. the reference number for that is XXXX
Complaint sub-issue: Can't get other flexible options for repaying your loan

I reached out to my loan company, Nelnet, to see if I could qualify to consolidate my FFEL loan into a direct loan so that I could qualify for PSLF. This would require removing my ex-husband, the co-maker, from the loan. 

I received an official letter from Nelnet on XXXX XXXX which began, " You are the owner of the above account which has a co-maker. If you consolidate, the co-maker of the account will be removed. '' To that end, I would be able to remove my ex-husband, consolidate, and then qualify for the PSLF as I have made qualifying payments since XXXX, and have worked in public service since XXXX. 

I called Nelnet on XXXX XXXX to confirm what was written and begin proceedings, and the first person with whom I spoke said, " I don't think we do that '' and chuckled. I asked if he could kindly confirm yes or no, and noted something to the effect of, " This is very important to me as I am a single parent to XXXX teens and I have already paid more than 80k of my 60k loan and have XXXX remaining payments, which means I may retire before completing my payments. '' After about an hour, I was transferred to a supervisor who finally came to the conclusion that I 'likely " have a spousal FFEL loan that does not qualify for consolidation. I checked my original loan paperwork -- which I still have filed -- and did not see anything written therein disqualifying me from consolidating. However, it is now all over then news that this type of loan is the exception to the PSLF waiver. 

I am very disappointed that Nelnet mislead me, and then half dismissed me when I called, only to keep me on the phone for an hour in their attempt to help me. They have taken so much from me, and have never tried to help.
Complaint sub-issue: Information belongs to someone else

Several people have access to my credit report and are using the information to ruin my credit
Complaint sub-issue: Account status incorrect

Despite multiple written requests, the unverified accounts listed below continue to report on my credit report, in violation of federal law. I included a date on the last letter I submitted to the 3 credit bureaus XX/XX/2022, but no answer was received. These accounts must be validated under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). If you do not authenticate these accounts, I will take legal action against you. Please abide with the law in order for this matter to be resolved promptly XXXX XXXX Balance : {$410.00} XXXX XXXX XXXX Balance : {$2700.00} XXXX XXXX XXXX  XXXX Balance : {$490.00}
Complaint sub-issue: Didn't receive notice of right to dispute

On XX/XX/XXXX and XX/XX/XXXX, Puget Sound Collections added derogatory marks on my credit reports. Upon further research, those accounts were transferred /sold and I am no longer responsible for them. Debtors creditors did not verify those collections. Also there was no written form of communication, contract or signature for those account debts at all. 
Please provide me with the following : Signature for those account debts at all. 
What the money you say I owe is for. 
Explain and show me how you calculated what you say I owe. 
Provide me with copies of any papers that show I agreed to pay what you say I owe. 
Provide a verification or copy of any judgment if applicable. 
Identify the original creditor. 
Prove the Statute of Limitations has not expired on those accounts. 
Show me that you are licensed to collect in my state. 
Provide me with your license numbers and Registered Agent or Agent of Service.
Complaint sub-issue: Information belongs to someone else

I HAVE REVIEWED MY CREDIT REPORT AND FOUND INACCURATE ACCOUNTS THAT WAS PLACED ON MY CREDIT WITHOUT MY KNOWLEDGE. THESE NEGATIVE ACCOUNTS HAS COST A GREAT DEED OF HARDSHIP ON MY CREDIT. IT IS SO UNFAIR TO ME BECAUSE I FEEL LIKE I'M IN THIS SITUATION BECAUSE OF SOMEONE ELSE 'S SELFISH WAYS AND I HAVE NO OTHER CHOICE BUT TO SUFFER THE CONSEQUENCES. I HAVE ABSOLUTELY NO IDEA OF ANYONE WHO WOULD HAVE MY PERSONAL INFORMATION TO BE ABLE TO DO SUCH A THING TO MY CREDIT. IT IS NOW SO HARD FOR ME TO ACQUIRE NEW CREDIT WITH MY CREDIT BEING DAMAGE THE WAY IT IS. I'M ASKING THAT YOU PLEASE RE-INVESTIGATE THE ACCOUNTS AND HAVE THEM REMOVE OFF MY CREDIT AS SOON AS POSSIBLE. ALSO KEEP IN MIND THAT THE ACCOUNTS DOES NOT RELATE TO ANY TRANSACTIONS MADE BY ME.
Complaint sub-issue: Account status

I recently quoted with XXXX. I provided accurate information to XXXX in order to obtain auto insurance to replace my current policy with XXXX XXXX, which ends on XXXX XXXX. I was quoted $ XXXX/month for 6 months under terms that provided for several liability coverages, and also included {$200.00} deductibles for comprehensive and collision. 

Upon entering my license, XXXX stated they they found additional information in my reporting file from LexisNexis, and increased the rate to approximately {$1100.00} for a 6-month policy term. This rate was increased from about {$690.00}, a total increase of almost {$500.00}. 

XXXX indicated that the increase in the quoted amount was due to the LexisNexis report signaling that I have failed to continuously maintain insurance for the past 6 months. This is untrue ; I have maintained continuous insurance for over 2 years on various vehicles and my current policy does not expire until XXXX XXXX. 

This inaccurate information is going to cause me damages of approximately {$500.00} over the next 6 months. I want LexisNexis to correct the inaccurate information about me in their file, and for XXXX to honor their original quote, which reflected the accurate information that I provided them.
Complaint sub-issue: Their investigation did not fix an error on your report

XXXX XXXX XXXX - Account Info Account number XXXX Account status Closed Date opened XX/XX/2015 Account type Credit Card
Complaint sub-issue: Other problem getting your report or credit score

I am in the process of trying to buy a home, and can not move forward because my mortgage loan company claims they can not pull my Equifax credit report. I have called Equifax to ask if any locks or freezes on my report could be lifted, and was told by Equifax that I would need to send in documents ( social security card and driver 's license ) to verify my identity. I faxed these documents and a cover letter with instructions to update my information on file and remove any credit freezes, and was told that I have no file on record with Equifax at all. I find this very hard to believe because I've had an established credit history for at least 4 years now, and the other two credit reporting bureaus have not presented any issues. Equifax has not given me any information on how to get my credit report from them, or make the report available to others, and has jeopardized the home I am in the process of buying.
Complaint sub-issue: Card was charged for something you did not purchase with the card

On XX/XX/2017 There was a cash advance in the amount of {$4500.00} taken from my credit card without authorization or without my presence of being there. The location where it was taken was US bank off XXXX XXXX XXXX in XXXX ca
Complaint sub-issue: Information belongs to someone else

In  XXXX  of   XXXX  , we applied at our local bank to refinance our home. Inaccurate facts were found on our credit report from Equifa x Information Services.  The inaccuracies were showing as fraud alert information. Our home address was listed as a hotel/motel and both of our SS numbers were questioned. We called and sent Equifax a letter in  XXXX  of   XXXX  . We did not hear back from them. These inaccuracies are hurting our credit score and keeping us from refinancing.
Complaint sub-issue: Charged for a purchase or transfer you did not make with the card

On the morning of XXXX XXXX I called the number on the card to gather my balance and it was {$15.00}!!! I then went on the web page and discovered that, from XX/XX/2019 thru XX/XX/2019, a company named XXXX had fraudulently did 22 cash transactions ( including international purchase fees ) that were debited from my card, two of them were pending ( TOTAL {$400.00} )!! I called the Fraud department at Comerica Bank, reported everything and they will be sending me a new card and a Fraud Packet to be completed by me.I mailed a written letter today that they encouraged me to do and they had also stated that all the transactions were made on the internet. They also said that it will take up to 90-days to complete the investigation yet I need to pay my bills!! Someone or something committed FRAUD and IDENTITY THEFT on me!! HELP!!!
Complaint sub-issue: Debt was result of identity theft

this debt does not belong to me
Complaint sub-issue: Their investigation did not fix an error on your report

In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX ( XXXX  an XXXX XXXX ) Account # XXXX, Amount {$320.00} has violated my rights. 

15 U.S. Code 1681 states there is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. The consumer reporting agency shall promptly provide to the person who provided the information in dispute all relevant information regarding the dispute that is received by the agency from the consumer or the reseller after the period referred to in subparagraph ( A ) and before the end of the period referred to in paragraph ( 1 ) ( A ). ( C ) Limitations on extension of period to reinvestigate Subparagraph ( B ) shall not apply to any reinvestigation in which, during the 30-day period described in subparagraph ( A ), the information that is the subject of the reinvestigation is found to be inaccurate or incomplete or the consumer reporting agency determines that the information can not be verified.
Complaint sub-issue: Information belongs to someone else

XXXX XXXX XXXX listed an account on my credit that is not mine. I do not own this vehicle never owned this vehicle I have no affiliation with this vehicle. On numerous occasions between XX/XX/XXXX-to present day I have informed them of this mistake and repeatedly they ignored me and furnished no proof of me acquiring this debt.
Complaint sub-issue: Their investigation did not fix an error on your report

I submitted an identity theft dispute on three credit cards in XX/XX/2017. Two accounts were with XXXX XXXX, one was with XXXX XXXX XXXX. I submitted the identity theft disputes through the CFPB. It was my father who used my personal information to open three credit cards, run them up to the maximum, they default on paying them. I had no idea that my father has done this act until it was too late. As you can see from the attached deletion pages from every credit bureau, XXXX XXXX has deleted the fraudulent accounts from every credit bureau. For that matter, I am attaching copies of every updated credit bureau, showing that XXXX XXXX and XXXX  confirmed the identity theft criteria, and Equifax has removed the XXXX  XXXX accounts. XXXX XXXX and XXXX confirmed the identity theft and deleted the XXXX XXXX XXXX  account as well. Both XXXX and XXXX XXXX show my credit history as excellent. Equifax is being duped by XXXX XXXX XXXX  as they state that the fraudulent account is valid, which is a joke. XXXX XXXX XXXX  is in violation of the subscriber agreement they have with Equifax pertaining to accurate reporting. Each day that XXXX XXXX XXXX   carries this item on my Equifax report is an FCRA violation as well as a FDCPA violation. This financial institution must be fined and sanctioned for these violations. This account must be deleted permanently. I will seek legal counsel to sue if XXXX XXXX XXXX  continues to hold my credit hostage for not validating the original procurement of a credit card that was obtained fraudulently. This reference to a charged off account must be deleted immediately!!!
Complaint sub-issue: Account status incorrect

Claim submitted ( XXXX ) to the CFPB on XX/XX/2020 with complaint about Auto Trakk , LLC, lease servicer for Lycoming Auto Trust for incorrect reporting on credit report. The debt owed was paid on XX/XX/2020 in the amount of {$2100.00}, the agreed amount between both parties involved and was to be reported as Paid in full with {$0.00} balance and Closed while the status is reported as such ; Auto Trakk is continuing to report monthly as a Voluntary Surrender which is inaccurate. The Credit Reporting Agencies have a clear policy, as stated in their common reporting manual, XXXX XXXX XXXX XXXX XXXX, that the furnishers are to discontinue regular updated reporting after a CLOSED, delinquent account is PAID ; however if Auto Trakk/Lycoming are to make continued, regular updates, they must still comply with the FCRA ( Fair Credit Reporting Act ) by not knowingly being accurate. Being that the debt has been paid and closed, this company is failing to comply by monthly reporting as a Voluntary Surrender ( a delinquent status ) under my payment history status ; to which the account is no longer delinquent. Thus, my complaint and contesting is the accuracy of the reporting as any updating reporting in any month after the debt was paid must report the status as PAID, OK, or a non-delinquent status that reflects the current status of the payment history. 

Under the FCRA 611 my complaint is Valid and disputable as Auto Trakk/Lycoming continued reporting in XX/XX/2020, XX/XX/2020 and XX/XX/2020 as a Voluntary Surrender is inconsistent and clearly inaccurate. Again, I ask that the trade line be deleted from the credit bureaus based on the evidence attached and the multiple submissions of disputing to correct this matter as Auto Trakk/Lycoming has failed to comply with rules of the FCRA causing damage to my credit worthiness and knowingly misrepresenting the payment history status after being notified through disputes, verbally through phone calls, complaints, and emails.
Complaint sub-issue: Old information reappears or never goes away

I have disputed XXXX bill in the past and a new debt collector reporting under XXXX has put this debt that does not belong to me back on my credit report. Under the fair credit reporting act this is unlawful and Equifax should not be reporting this on my file. It should be removed immediately or I will have to take steps to litigate any and all monetary damages incurred for damage to my credit.
Complaint sub-issue: Information belongs to someone else

I never had an account with XXXX XXXX XXXX XXXX this is a fraudulent account thats been opened in my name
Complaint sub-issue: Credit inquiries on your report that you don't recognize

My Consumer credit Profile Was Fraudulently used in an attempt to obtain credit also my information was fraudulently used to provide data without my knowledge or consent XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX
Complaint sub-issue: Debt was paid

I got a letter from USCB America about a debt that is not owed. The Doctor charged me twice for the same bill and my insurance paid the bill. They are still trying to say I owe it, but I was charged twice when I only aw this quack once.
Complaint sub-issue: Account information incorrect

XXXX XXXX XXXX XXXX Equifax Account Type : Account Type - Detail : XXXX XXXX account Equifax XXXX XXXX XXXX XXXX XXXX XXXX : XXXX {$12000.00} Equifax {$12000.00} XXXX : XXXX Last Reported : XXXX XX/XX/XXXX Equifax XX/XX/XXXX XXXX XX/XX/XXXX Date Last Active : XXXX XX/XX/XXXX Equifax XX/XX/XXXX XXXX Times XX/XX/XXXX days late XXXX XXXX Equifax XXXX ( different XXXX different sites ) XXXX XXXX A ) As you can see I'm making my complaint because the credit bureaus are reporting inconsistent and inaccurate repossession information that are damaging my credit report. 
B ) Other information is inaccurate also which means the negative item on my my report is illegal and against the Fair Credit Reporting Act. 

I HAVE SENT OUT AND CALLED MULTIPLES TIMES REGARDING THIS MATTER AND HAVE NOT RECEIVED ANY INFORMATION BACK.