Instruction:
Write critical success factors for a proposal to a company called ABC for an Enterprise Application Integration (EAI) effort

Response:
CRITICAL SUCCESS FACTORS 
The following factors will be critical to the successful integration of the ABC's Operational 
Support Systems:
Project Management – Strong project management and planning will ensure an 
organized and cohesive solution. Excellent communication, aggressive issue resolution 
management, and planning materials will ensure deadlines are met, objectives remain 
focused, and costs are managed. The variety of vendors, system and process owners 
involved in an EAI effort requires a significant coordination effort to ensure success.

Knowledge of Telecommunications Operational Business Practices – ABC
must employ the services of an experienced Telecommunications consulting company to 
ensure business needs are met during the OSS EAI effort. Understanding of ABC 
business needs in implementing this EAI project is critical in ensuring the appropriate 
implementation strategy and successful rollout of the integration.

Enterprise Application Integration Expertise – It is critical that the selected vendor 
have extensive experience in planning, designing, and developing integration 
approaches, architectures, and frameworks to integrate complex Telecommunication 
OSS systems.

Knowledge Transfer – In order to maintain a consistent level of operation and support, 
it is critical that ABC employees are imparted with the necessary knowledge to 
successfully transition into the primary roles that support their systems and future 
integration efforts. Documentation, personal attention, and other resources are vital to 
this knowledge transfer and critical to ABC’s ability to succeed as a growing service 
provider.