Question: what are the kpis of incident management?
Answer: MTTA (Mean time to acknowledge): ...  MTTR (Mean time to resolution): ...  Average Incident Response Time: ...  Total Number of Incidents: ...  Percentage of Incidents Resolved in a Defined Timeframe: ...  Amount of Downtime, Percentage of Unavailability: ...  Time Spent On-Call: ...  Average Time Between Incidents: