Question: how would you deal with an angry customer who wants to return merchandise?
Answer: Don't React First. Listen and put yourself in his or her shoes--it makes a difference. ...  Find the Median Between Needs. Customers are human beings. ...  Be on Their Team. ...  Use Their Insight. ...  Don't Disagree Right Away. ...  Let Them Lead to a Solution. ...  Make the Customer Whole. ...  Tell Them They're Right.