Question: how do you measure kpis?
Answer: 5 Steps to Actionable Key Performance Indicators. ...  Step 1: Establish Goals & Objectives. ...  Step 2: Establish Critical Success Factors (CSF) from the Goals & Objectives. ...  Step 3: Establish Key Performance Indicator (KPI) from CSF. ...  Step 4: Collect Measures. ...  Step 5: Calculate Metrics from Measures.