Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
The player seems to work fine, although the interface is a bit awkward but you get used to it quickly.
My biggest gripe is the docking station. I'm on my second one. With the first one, the little connection broke after just a few uses. After the long hassle of RMA's from the on-line company (not Amazon) that I bought it from, I got the new one, plugged it in and didn't play with it for a few months.
After a few months have passed (and the short, 90 warrenty) I used it twice. Most of the time it just sat in the docking station next to my computer on my desk. Recently, when I wanted to start using it again, I noticed that the charge light no longer came on. I called Creative (toll call, on hold for a while), told them of the problem, they want me to pay for shipping, pay them $20 to diagnose their problem, and then have me pay for the replacement part and the shipping. I've used the new one all of three times and it is in brand new condition. And they won't ship the new part until they get the old! Even though I am paying for it! Lame.
I give the player good marks, but the docking station has quality issues and Creative Labs has severe support issues. I will never buy a CL product again.
-mike

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative