Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
Chair was compact and light weight.  It worked ok for me but for anyone heavier the legs bowed out terribly.  After leaving it put together for a week I tried to take it down and the elastic pulled out of one of the legs. Now it still would have worked and the company offered to send me a new chair but I returned it fora refund. They were very easy to work with.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative