Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
The larger of the two pans arrived with a loose handle that could not be tightened and my attempts to reach their customer service department failed.  I do not feel the pan is safe to use.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative