Instruction: Analyze the user's review text and determine the overall sentiment expressed, then choose the corresponding sentiment option from the provided list (A: very positive, B: positive, C: neutral, D: negative, E: very negative) based on the identified sentiment.

Input:
Great idea for grandparents with no computer to share photos.  Resolution is fair, the biggest problem is lack of tech support.  They outsourced the tech support function, and it takes them over 2 weeks to respond to email tech requests.  I have a secret for you: call the company direct at 818-562-1495, tell them what your problem is, and they will try to fix it.  Once you spend a couple of weeks working out the bugs, its a fun idea.  The next models should have better resolution, and there are improvements pending in the very clunky web site.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: C: neutral