Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
Item was listed as brand new in original packaging.

When received, 2 grommets that are located in each corner of the packaging to keep it secure were missing.  The other two were grossly rusted as if it was previously wet, or just very old.

Emailed seller who indicated they would "look around" to see if they had a replacement.  They didn't have a replacement.

I asked to have a pre-paid label to return the merchadise.

Seller provided an immediate credit and said to keep the item.

Hmmmm...

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative