Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: does this model have a complete care service from Dell or what type or guarantee?
Document: I never write reviews but thought I should worn people about this model. There is a flaw with the design, the WiFi does not work unless you are very close to your router. Near the router I would get 20mbps in the next room I would get .2mbps. My old laptop would get 15mbps in that's same spot!!! I had Dell come to the house and replace my screen (antenna is in the screen) and 2 wireless cards. Also I had Amazon send me a new one but same problems.
Hope they can fix it soon. And after win8.1 one of the driver became missing on the device management's list, although the driver itself is working fine... far as I know.6. Customer service, every time you call with an 'real' issue they will charge you to help... a lot...Well I guess all the above are not essential to most, I'm just being picky here because I've got a great expectation of this laptop and that's why I can't help to write a review about it.
(What am I, and idiot? Of course I am. But that's not going to help the fact the screen doesn't like to actually work or that the thing wasn't actually ever programmed to shut down) and the one woman who actually took the computer and somehow managed to disable the entire operating system requiring a complete re-install. That was a fun loss of files.Just...save yourself the heartache. Get an Apple. Or a Lenovo. Or and HP. Hell, get yourself one of those massive 1980's laptops that had a corded keyboard.
I just love Dell XPS15. Magnificent, awesome performance, indisputable, redesigned multimedia, more powerful and more lightweight.Solid build quality.Stunning display. Amazingly well built laptop.
And after already being disappointed by Dell's attempt to enter the mobile device world with the Dell Streak 5, my confidence level suffered again after buying their supposedly top-of-the-line laptop, the Dell XPS 15.
Google xps 15 wifi problems and yoy will see what i am talking about. Dell asked me to send them the computer for repair but I feel if I buy a new computer I should not have a referbished one. I am sending the 2nd one back and ordered a Levovo Y510p. I hope this helped people.However if you are going to use ethernet only and not the wireless card you would be OK..
No indication lights. Well I guess because of this computer is really fast and powerful they don't need to show when the hard drive is busy or not or if the dvd rom is running. I'd like to see some signals. only the one in the front that tells me if it's asleep/charging/powered on/off...5. Dell driver issues. The intel graphics driver is not working well on this laptop, have to use dell's (HD4000), even with that still have blurry text problems.
After 10 years of being an Amazonia, this is my first review.Overall this laptop is good. I know you can probably think of the performance just by looking at the specs(It's really good uh), I will not go deeper into that, and I will just talk about a few things which I don't like about this laptop and related.1. The track pad. It's large good to use but the positioning is not so well. I don't understand why dell doesn't want to place it in the middle/center of the keyboard/space bar.
Well, it took awhile for it to get to the five stars that it is right now. When I first got it, it already had problems. The back-light of the screen only turned on in certain places. Dell came to my house to fix it, and that problem was solved, but then something else went wrong and they were going to have to replace the sound board, the hard drive, and the motherboard, so I said &#34;to heck with it&#34; and said I would like to have my entire computer replaced, which they did for free.But now, on my second XPS 15, I couldn't have asked for better.
I know it's bad for the computer, but I just leave the thing on now. It's either that or force a shut down that's equally bad for the computer.3. I get at least one 'program not responding' per day now. And I'm not taking about WoW, which I play. I'm talking about Word. Google Chrome. Thunderbird. And when you can't shut down your computer because it can't remember how, that's more trouble than it's worth.And Dell Tech Support is just as bad. The only responses I've ever gotten are "are you deleting your temp files on a regular basis?"
Answer: The unit came with 2 types of warranty service from Dell.  A local support and return material support.  When you log a support issue for hardware, the tech. will make the call on how issues is handled. How do I know this. The laptop we purchased for my son started to fail within the first month.  We used the Dell on-line tech support to resolve the issue and they sent someone to met him to get the issue resolved within 2 days.   In short, the support seems to be good and the issue was resolved sooner than I expected.