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Question: I'm extremely sensitive to noise when sleeping, how much noise does this appliance make?
Document: There is no satisfaction guaranteed even though they say there is on their website.The manufacture warranty through Edge Star is also horrible. They make you pay for shipping on the extremely heavy portable air conditioner to an EdgeStar authorized repair facility (wherever that is- as it does not say on the warranty).I find it hard to believe that there are so many great reviews on this air conditioner on the Compact Appliance website. The Amazon reviews are not as good.It is very frustrating when you are looking forward to getting cool air after you paid a lot of money to Compact Appliance and took time carrying it up the stairs and unpacking and installing it and still not having cool air.
I was a bit skeptical of using a portable air unit in my apartment because of the size and noise but I was pleasantly surprised by this little air conditioner. It was quiet, powerful during the hottest nights, and energy efficient - normally my electricity bill would be through the roof during the hot months but,I definitely saw a decrease after my purchase. Not to mention, it's much sleeker than any window unit would have been.
Yes it is loud and heavy, but that is what an AC supposed to be, right? And it does its job. The only complain from me is that the swing slider on the fan does not affect the aire direction that much. But anyway, with this little monster I can have a good sleep tonight. I have already recommended it to one of my friends.5 star.
Then having Compact Appliance and EdgeStar blame each other and you is even crazier. It has been a very upsetting two weeks. It is not worth buying from them.I am happy to report that I purchased a Sharp portable air conditioner at Costco and it is working beautifully. If for some reason it stops working (even 5 years down the road) I can take it back to Costco and get me money back instantly. Costco is a company that does guarantee satisfaction unlike Compact Appliance.
Anyway, since the 90 day warranty was up, I get to have a small appliance repair guy charge me to diagnose the problem, then send the paperwork to Edgestar who will send a part. Then I get to have a small appliance repair guy charge me to install the part. So the thing worked for 2 months and I get the pleasure of paying another $75 to $100 bucks to get it fixed. Poorly built product and sketchy customer service.
Compact Appliance sent me a piece of junk (Portable air conditioner EdgeStar model # AP1200S). It kept tripping the breaker and the one time when it did run for 3 hours it never cooled the room. Compact Appliance told me to contact EdgeStar then EdgeStar said to contact Compact Appliance. It is very frustrating to deal with these two Companies. No one wants their piece of junk portable air conditioner back.The return policy with Compact Appliance is horrible [...]  Compact Appliance makes you pay for shipping back to them no matter what.
This is junk as far as I'm concerned. I won't be getting it repaired. It looks good on paper, but I sincerely regret this purchase. Buyer beware.
Unlike the other 2 reviewers, I had what I consider good luck with both Edgestar and Compact Appliance Co. I got the model that is a/c + heater + dehumidifier (12,000 btu). Ordered it directly from Compact Appliance exactly 2 years ago tomorrow for a bedroom/bathroom comb. area. Arrived in perfect condition w/in 2 days of order. Easy to set up. Cooled and heated the area (about 300 sq. ft) very comfortably, running one or the other almost every day for the past 2 years, with the exception of maybe a month or two of mild weather during that entire time.
I would rate the AP1200S-1 EdgeStar portable air conditioner at 0 if allowed to do so here. After only 12 hours of use, an E1 error message appeared and could not be cleared. Compact Appliance says I must call the EdgeStar support people. EdgeStar support wants it packed up and shipped to Texas at my expense (at least $75 shipping cost for this heavy item) for "repair" and will replace only parts under warranty (no refund/exchange possible). Their labor is at my expense. Alternative, try to hire a local AC technician to troubleshoot and repair the unit and EdgeStar will send replacement parts without charge, but they warn that there's no guarantee it will work if they don't do the labor.
Our old unit was only 6,000 BTU's and it kept our room really cool for 5 summers so I do not believe this unit is really 12,000 BTU's. I left the unit on overnight because the exhaust opening on the window plate is little more than the kind of plastic grates you see on milk crates. They supply a plastic cover but it takes a bit of force to twist it off. As I mentioned earlier, the window kit plate isn't the sturdiest so I was worried if I used too much force it might fall out the window.
Answer: A lot. It is constantly so you may get used to it but is loud.