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Question: remote screen blank & tried to fix with Logitech rep. Rep said remote dead. Remote in perfect condition.  Worth buying new battery 1st?
Document: It transmits signals constantly causing my home theater to  to go nuts. Its normal function is absent. Nothing I did could fix it.After talking with their technical support, they agreed that my 1100 is dead - or at least unfixable using standard practice. So I said, "What do I do now?" They said,  "We are very sorry but there is nothing we can do. We do not offer a repair service. You're just out of luck." So now, less than two years after buying a $350 controller, I have a piece of bricked plastic.
Thought maybe it was the battery after the screened turned white and unresponsive but bought a new battery and that did not fix the problem. Spent a week with the Logitech customer service reps and finally they said that it was out of warranty and that they had no way to have it repaired. My advice: don't be wowed by the capability and shop for a different remote that is either less expensive and you don't mind replacing it or buy a brand that offers service options if it stops working. If I had known that there was no way to get the unit repaired, I would have never purchased such an expensive unit in the first place.
We have had three logitech remotes for the 3 tvs that are in the home. The one that failed had served well for 4 years. However a new battery was purchased a few months back. After having the new battery in the remote, IT DID NOT charge the battery. A small computer node was broken. I tried to have a electronics store solder it on and they refused saying it was too small. I called to see if any parts could be replaced by Logitech and they said no. The only relief was to purchase a new remote.
Hi there,I am returning this remote not that i didn't like it but if i am buying a $250 remote every quality has to be perfect. In my case the Battery didn't charge at all. Rest  if i can't charge the battery the remote will not work and i can't comment on its functionality and other rating. I will order a new one soon and hopefully it comes with a quality battery and i would be able to put my reviews.
How ridiculous is it I needed to create a whole new user for another Logitech remote? How even more ridiculous is it I needed to re-input all my devices by make and model again? How even more ridiculous I had to reprogram all the 1000 remote actions I had already programmed into the 1000? Come on Logitech. You did such a great job on the remote why can't you spend some time and make the software better?That said, don't let my gripes about the software stop you from buying this. The added left/right hand menu's puts so much more power on the screen.
You REALLY have to want this device to go through the hell associated with getting it to work. My remote was dead out of the box. The battery wouldn't charge and the device wouldn't connect to my PC. I called Logitech's customer support several times. I was on hold and average of 45minutes each time and I NEVER did get through to anyone. I sent in an e-mail trouble ticket and received a reply saying someone would get back with me within a WEEK! I tried calling another time to specifically address the incident report number I received from Logitech and heard a recording indicating that I was not eligible for support.
There is a design flaw when engaging the battery to the remote.When inserting the battery, the pins are in such a location, that it has the potential to bend / break the pins if you are not careful when changing the battery. If the connecting pins don't engage to the battery it won't charge and the unit will be a brick. Instead of using thick metal pins to engage , Logitech tried to save cost, quality and repeatability by going for thin pins. So when engaging the battery, you have to ensure the gold end is engaged perpendicular to the pins, that will push the pins in, then drop the back.Logitech = will charge you $100 to diagnose the issue and more to send to them and fix.
I called customer service but they said I could not just transfer the 880 settings since it was too old. The rep worked with me and after a half hour said he would transfer manually all my settings from his end. He did this but it would still not work right and he neglected the TV. A second rep tried for an hour but we kept getting the message that my TV was not capable of changing channels. After about another hour of trying myself I was able to get it to work. Also, I should mention that neither rep spoke English clearly and obviously did not understand it well either.I now have the remote working and will keep it but I don't like it.
The product performed reasonably well, except for a quirky touch-screen, until it fell from an end table onto the carpet. The screen went dead so I contacted Logitech and they said it was not covered by warranty and there was no repair facility avalable ... no help! I believe I purchased a lemon but their policy is to leave the customer without any recourse. This customer is leaving alright.
I am a professional a/v installer and normally use URC remote controls. this time just be be up to date i tried the 1100 model to see what its like. the 1100 is ok for very simple systems. it does not allow very much custom setup and you have to download logos if you want them. that process is time consuming.the trouble shooter is more trouble than its worth. using it may turn on or off a device but does not fix anything.thehard buttons feel cheap and are to small, remember a simple remote should be large and easy to use.programming the remote requires internet and a account.
Answer: Buying a battery might be a cheap fix.  Make sure the charging unit is plugged in and it lights up when the unit is placed in the charger.  If the unit is new, send it back.