Instruction: Generate an answer to the question by utilizing the information contained in the document.

Input:
Question: Firmware update v22 bricked two cards I ordered. Are we not supposed to update it to that? What did I do wrong?
Document: One being that if you're using a dual monitor set up, the card will sometimes crash while livestreaming if you maximize your game to fullscreen. This is something thats supposed to be fixed in a future firmware update. Another problem is there is a lot of screen tearing with higher end cards if you don't use Vsync. This is something that is fixable and I'm hopeful the company has something inline for it.Overall I'd say if you're planning on both streaming AND recording (not necessarily at the same time)then its a solid buy.
But if you buy this and a decent/good card - you're still paying $400+ total.Pros:Perfect smaller size, easily installed*doesn't block a video cards fan unit*perfect for 720+1080P recordings, easy to switch video feeds (recommend an hdmi splitter-switch if you need this). *Multiple Live Gamers! - Have more than one manage several sources if you want to be a spectator in a LAN broadcasting two competitors games, while still doing your broadcast or otherwise. AVerMedia says they are working on a multi-card app, but no immediate further comment or update on this.
The recorded video came out o.k., but having to reboot to restart the program?? I'm not sure what's going on, but whether it's windows 7 or this program itself, it's difficult to use. Maybe I missed something in the manual which is so hard to read.Update 2As of 8/19/13, trying to download the manual, all I get is a chm file, which links to nowhere. Avermedia, what's wrong with a simply pdf file??? Well, I paid $200 for this, now it's discounted, probably because they can't fix the problems.
My first capture card was a Blackmagic Intensity Pro. I've used that for years and never had a problem with anything. With the PS4 coming out at the time of my purchase for the C985 I needed an upgrade. I thought all the capture cards were just like the Intensity Pro via input and output wise from the console and tv. I was very wrong. The newer cards such as the Elgato, which I bought before the C985 but ended up returning due to poor, and slow response while recording due to USB, both output 1080p 60fps.
I stream and produce content for a living on YouTube.com and Twitch.TV so I've gone through several capture cards in the past couple of years. AVerMedia was kind enough to send me a C985 for review purposes and after using it the past three months I can say it's the best capture card I've ever used for two big reasons:HDMI Pass-through -- I use a two PC setup for capturing / streaming but every now and then I'll switch to a single PC to capture and having HDMI Passthrough on the card is a godsend.
The big red start stop button makes recording and stopping the recording very convenient. The other bad thing? The manual is written in pale blue print on a dark blue background. Hard to read. Why? What's wrong with plain old black print on white paper? Must be come idiot in the company thinking he should reinvent the wheel. Any time you make your product more difficult to use by adding 'bling' (cool colors and shiny paper) you're an idiot. Note to avermedia; fix the uninstall utility.Update:After a few weeks, the program interface would disappear after the recording was finished; even after trying to close the program by stopping the process in program manager, it would not restart unless I rebooted the computer.
When I first installed the card into my system, my computer didn't detect it, and attempting to install the latest firmware didn't work because it couldn't detect the card. It was only after installing RECentral (not included with the card) that I was able to update the firmware and get the card working. A very minor complaint, but an avoidable one.All in all, this is an amazing capture card. You would be hard pressed to find anything better on the market right now. At about $180, this thing is honestly a steal.
Hoping that this would correct all the issues that I was seeing I applied the update. On reboot the card was dead. No video throughput at all. Given there is no way to backout a firmware update the card is now useless. Searches on Error Code 10 pulled up several forum posts on the AverMedia forums where people had the same problem.. not a single post was acted on by an Avermedia staff member. I expect support from a vendor and there is obviously none here. Back to Amazon it goes!For anyone out there looking for a capture card.
That doesn't hold water when a much more resource heavy program produces much higher quality video.During editing a third issue showed up as the audio trail became increasingly out of sync with the video. While I was able to correct that thanks to Camtasia, the very fact I had to do that is ridiculous. Adding to the fact that the audio levels didn't match any of what I was showing on either of my mixer boards I was fed up with the audio side of this terrible card.Seeking to correct the problem I found that Avermedia had a new firmware update out.
Also the button works with this mode. Make sure you use the latest version of RECentral and not the one on the disc, it has a clunky and kind of confusing interface, and all the options you could use are kind of a pain to find. I hope they update this program because this  is probably the feature that would differentiate this card from the cheaper options. Also the encoder seems to have trouble encoding red colors, they're always fuzzy, otherwise the quality is good enough. Will require a higher bitrate on your part when you're streaming to look decent though.I'm more curious how this card will run with a few more updates, perhaps updating the firmware or the software of the encoder will do wonders for its quality, we'll see in due time, this product is not very old yet.
Answer: you didn't brick your card, I had this happen to me, and an avermedia tech support member helped me get it working again. turns out it was installed in improper order, so I had to uninstall everything, and reinstall it, after that, it worked