Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: My husband installed this paper towel holder today and the roll is too loose to tear off a single towel at a time with one hand. Any suggestions?
Document: The good: Very well designed: easy to squeeze and pull the cap off to load paper towel; a spring plate at the base keeps the roll from unintended unwrapping; easy to pull and tear off one sheet at a time with a single hand.The bad: Poorly built: The rod was loose and wobbling right out of the box. I pried open the plastic cover at the base and discovered that both of the two screws were only partially installed, far from being tightened properly. I tightened the screws (many turns!)
I bought this paper towel holder to free up counter space. After reading a lot of reviews I thought for sure it would be the best one for my needs. My husband installed it under my cabinets and that process seemed fairly simple. Once I put my roll of Bounty paper towels on there they were way too loose to pull off just one towel single handedly. After making sure the installation was correct I posted a question on Amazon for advice. Finally I had to use pliers to bend the "tensioner" ring inward toward the paper towel roll to hold it more snugly.
I bought this here at Amazon back in February of 2009 - 3.5 years ago.It still works as perfectly as the day I installed it.What I like about it:- sleek contemporary design- very easy and quick to change the paper towel roll (a caveman could do it)- perfect amount of resistance - tear off exactly what you need with one hand- price is reasonable considering it should last a lifetime- easy to mount with the 3 supplied screwsMost simplehuman products are exceptional, functional, and well thought out.Although a bit pricey, you certainly get your moneys worth over time.A true 5-star product, in my opinion!
It is easy to load with new towels, and to rip off a single sheet with one hand. We mounted it out far enough, so it will take the largest size if we wished. Even though it a little pricey, my husband wants to buy a 2nd one for our cottage. Life is too short to be aggravated by a poorly designed paper towel holder! I recommend it for everyone!
Thank you everyone who answered by question about if this product can be mounted underneath an upper cabinet. It can and not only does it look great, it really works as advertised. Tear one sheet without having the whole roll unwind. My husband installed a thin piece of board on the underside of the cabinet first - big enough for the towel holder's flat face to fit in it - then he screwed the towel holder onto the board for extra sturdiness. You may want to buy better screws than the ones that came with it, as someone else suggested.A hint to consider: if you're right handed and will pull the paper towel down and tear it to the left, mount the holder so the &#34;O&#34; ring spring is on the left.
Update a year later: My husband and I love this towel holder. I highly recommend it - no problems with it and so easy to use.I took down an old plastic towel holder and went for years hunting for the ever-elusive roll of towels because I did not want to have a standing towel holder. I finally had had enough and bought this holder to go where the old one was. What a joy! It has enough resistance to tear one or two at a time and is easy to use.
Have been very pleased with this paper towel holder. You can tear off with one hand. If going to hang from the bottom of a cabinet it is uneven. Ours is wall mounted and looks just fine. If you are tired of trying to get just one towel off at a time, without the whole roll unrolling, this is the paper towel holder for you!
The simplehuman wall mount paper towel holder and dispenser is one of the nicest gifts I have ever given myself. Rather than mount mine to the wall, I chose to install it underneath one of my kitchen cabinets, and it absolutely works like a charm. It has been designed to handle a quadruple-sized roll of towels, and makes it possible to tear off one towel at a time, using just one hand! And it's so easy to load ... simply squeeze the spring-loaded knob at the end of the knob, slide the new roll of towels onto the bar, and push the knob back into place.
I am done searching for the best paper towel holder - finally can tear off one paper towel at a time with one hand.. Just ordered one more for home and another one for my parents. Simply the best.
This is my favorite paper towel holder and we now have 6 of them throughout the house and garage. It is a clean, simple design and is easy to load a new roll of towels. There is just enough pressure on it to keep tight while tearing off a single sheet. Yet, is loose enough to allow for easy rolling when you want multiple sheets. Great product.I agree with others that it doesn't look level when mounted on the underside of a shelf or cabinet. If you have the wall space, that is a better installation.
Answer: My husband installed ours and it works beautifully, where is yours loose at the point it is attached to the wall (cabinet) or where the roll is, or at the bar holding the roll.  If at the attachment; my husband attached a small block of wood under the cabinet and firmly attached the holder to lower it under the cabinet.  If on the roller bar, did you get a chrome donut shaped piece to place at the end of the bar that acts like a spring or tightener for the roll?  Maybe you placed it at the entry end and caused the looseness or maybe it was left out of your package?  Mine works great.