Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: Remote touchpad not working.  Guide button doesn't help. Any ideas what to do?
Document: The limited buttons is great for my wife who always had trouble turning on the TV, Cable and Surround before, so now it's one button and it's on. The negative for me about the remote is that they have a guide button on the remote, although it will not bring up the guide from my DirecTV. I have made a call to Samsung about this and they said that it does not work, although they are currently working on an update that will take care of it.
Amazing Picture, sports and fast moving viewings look amazing. Game mode is very nice on the low latency response for PS3/xbox gaming. My  only gripe so far would be the AirPlay (tv audio over bluetooth) with the samsung soundbar that works with it, it works nicely but i wish you had the option of picking DTS instead of PCM sound output. Another gripe would be, the Automation Plus feature. you should be able to hotkey it to a button on your remote.
The remote is, in a word, awful. It has Bluetooth lag. It doesn't allow basic channel jumping without a complex sequence of strokes. It requires too many different presses to do simple things. The sensor strips at the top and sides are both too sensitive and not sensitive enough. Give me back my 2007 Sharp button-filled remote!4). I miss a printed, complete user manual. The online "E-manual" is insufficient. Feature details are missing and illogically explained.
You operate it with the touch pad and you can also draw numbers on the touchpad to input channel selections...as no numbers are available on the remote, just up and down arrows. You might want to keep a stylus handy. The voice recognition works great. There will be a learning curve for my husband, but I think he'll be much happier not having to fight 4 remotes to watch 1 show! And, here I thought guys were remote savvy...
I've even tried turning on the receiver first, but doesn't that defeat the purpose of the one-button synchronization? Even so, this method only delays the result, which is the same as above.
I've only had this for a week. So far so good. This is my first "smart" tv and it can be daunting how many features are packed into this HDTV. I think the hand gestures and voice are gimmicks however, especially the voice commands since I can barely get it to work and it's just easier to push a button. hand gesturing has more promise and works as advertised but right now it's not being used to it's full potential like the microsoft xbox kinect.
This is the first one star I have ever given but I couldn't rate this tv any higher. I had the tv for less than 3 months the first time all the HDMI ports stopped working. It took a month to get someone out to &#34;repair&#34; it, which involved doing a hard reset from the manufacturer debug menu. This worked for a little over a month and now it is starting up again and the hard reset doesn't work anymore.
I learned yesterday that Roku just announced a Streaming Stick that does not need an MHL port and like Chromecast just requires an HDMI port and a 1A USB port for power and this TV has one powered USB port with the other two providing .5A power source. I mounted it flush against the wall and use it to display recipes and other media while working in the kitchen. I do wish it were more friendly for people like me that don't use TV (cable or antenna) input.
The day (maybe it a day later) I placed my order, Amazon began communicating (via emails) with me regarding all the avenues of support and help that I could expect once my TV arrived. It was comforting, and it was a nice touch.Regarding set-up:  The TV was easy to remove from its box and simple to assemble.
It's fun and conveyance when the remote control is away from you. I work on my laptop while the TV is playing the back ground, so it's great to control the tv with a move of your hand.
Answer: I would call customer support on the issue. Seems like you received a faulty remote :/