Instruction: Given a question and its related document, determine if the question is answerable by analyzing the information in the document. Output yes if the document addresses the question, or no otherwise.

Input:
Question: Door will not stay down how do I fix that?
Document: At least 150 times over the past 2 years, the door hits the cement, goes back up to the top and won't close. Genie sent a new circuit board, and that didn't fix the problem. I've had the garage repairman out to balance and grease the doors, and they still don't work. Unfortunately I bought three of them. I've called Genie again and again...On HOLD again as we speak. If you want problems, buy a Genie!
So now I'm down $150 when it was a simple fix. I won't be shopping Genie in the future and will advise others to do the same.
this is a quiet garage door opener and it is easy to install ............I like the light on the dome and it works all the time
I'm going to buy my next garage door opener on Amazon so I can read the reviews and avoid problems.
The door opener is up and operational. The directions were easily understood. The unit is much quieter than the one I had to replace. I am very pleased with the product and especially its quick arrival.
The second works fine up and running in 2 hours.. The first 1 was a nightmare. I spent over 8 hrs trying to program and it would not work.this will be my last genie garage door opener
I love this garage door opener and hope it lasts/It is so quiet and the light is bright . I had to order the openers that could go on a key chain - those I have a little trouble with at times but all in all we are happy so far.
Bought and installed without incident. The colorful instructions walked me through the whole process. I did have an 8' garage door, so I had to install the extension kit, and even that was easy (although the sheet with the extension was black and white, not color :-)).The channels snapped right together.
I assembled the unit fine. When it was time to program it I wasn't able to. I called a garage door tech and he wasn't able to program it either. He called a Genie tech and they both were not able to program it. I was told to call customer service and get a replacement program board.
When I set to down limit it wanted to open back up ,right away. I then found I was holding the down set to long. I then set it as soon as the rubber seal touched. This stopped the door blocked sencer form opening the door. Now it works as good as I could have hopped.
Answer: yes