Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: Hi, I just got this TV and the remote control doesn't work. Changed the batteries and still nothing. Does anyone know what else can be done? UPDATE: Called tech suport for Sceptre and they will send a replacement Remote Control. Hasn't arrived yet.
Document: I love this TV,  just wish that Direct TV signal was better. I get a better picture with HULU, Netflix, and dvds. Everything on the TV works great. I've only had it a little over a week but so far so good. Don't know what else of write here since I am not an expert of TVs. Just know if they work right or not
The picture and sound quality seemed to be fine, however, the remote control and on screen menu were very complicated. The remote would only work while standing very close to TV and pointing exactly at the area of the sensor. Who wants to mess with that while relaxing on couch to watch TV.
When the second TV arrived, it turned on great and a year later works perfectly. I am very pleased with the actions taken to replace the first set that did not turn on. Customer service acted quickly to send another one out and picked up the defective one. The 2nd TV a year later still works perfectly. The picture is clear, the sound is sharp, the color is adjustable to your preference. The price was great for the quality. I recommend this product and appreciate the excellent customer service
Pros. : Hi folks. Don't let the no name-brand turn you off. This is a great TV for the price ($399). The remote control has many useful features that saves time sifting through the on screen menu while watching TV. I love the &#34;Aspect&#34; button to make partial screen broadcasts into full screen (Cinema) on the TV with a one push of the button.
I have had 2 Sceptre TV's. They both broke off at the neck within 7 months of each other. I contacted Sceptre. They replaced the first one and about to replace the 2nd one. I asked if there are defects in the neck stem. NO not at all. It is a hassle to replace. Have to send the broke one off to get the replacement.Other than the neck stem problem. It has worked fine.
So far its been fantastic for the price. The initial delivery was somewhat problematic in that the product arrived with a smashed screen. With that said, within the first few minutes of the call to Amazon the replacement order was already on its way. Oddly, my first experience with returning something to Amazon... effortless.We replaced an ancient 52 projection TV with this in our bedroom. So, it was easily an upgrade. Installation was easy, Picture is good.
Got it from the user manual. It can't touch LG, Samsung or Vizio, but look at it this way, I saw a 2007 article talking about the norm for native contrast (800:1) and dynamic (10,000:1). So this model Sceptre blows away the picture quality of many TV's of just 6 yrs ago.Bottom line--you won't find a TV with all these features for the price. I've only had this one 3 days but I couldn't be happier.
Got this set on sales over Black Friday. The swivel system is rather weak, the screen looks like falling off if you use too much force trying to swivel it. Well, the image is none comparable to the Samsung LED or any other known brands. You paid what you get! The worst is the sound system, sound is awful! I have tried different setting and still not goode. I wish I can return it. Not worth it even if it is on sales.
I purchased this online with some hesitance as I generally need to see the picture in person first. It arrived in it's factory box which seems to provide adequate protection. Setup is simple and the controls are simple as well. The remote is designed with a generally well thought out layout. The speakers are a tad anemic but there is a built in equalizer which helps with this shortcoming. The volume is more than adequate. The picture using HDTV over the air is excellent.
There was also a note about the remote having terrible range. Their batteries might have been dead because it works all the way across the room. I hope to get a wall mount soon, but the pivoting base is plenty sturdy and reinforced.The rests of the features speak for themselves, but I would definitely grab this tv again in a heartbeat.
Answer: I would check the pathway between the infrared signal points and make sure they're clear. You can also contact the manufacturer to have them send a replacement. I had no problems with mine when I got it. Hope this helps :) --Jess