Instruction: Analyze the user's review text and determine the overall sentiment expressed, then choose the corresponding sentiment option from the provided list (A: very positive, B: positive, C: neutral, D: negative, E: very negative) based on the identified sentiment.

Input:
We love the trampoline.  However, the company was very unhelpful when my order arrived without screws.  When I called they sent the screws by regular mail and it took two weeks to get to me and when they did there were only 12 instead of 36.  The box my trampoline was shipped in was so bad there was more tape holding it together than actual card board.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: C: neutral