Instruction: Output yes if the supporting document can answer the given question. Otherwise, output no.

Input:
Question: How do I silence alarm after cleaning terminals
Document: For the first time, the unit had triggered, and there was a light telling me to check the main pump. After resetting the alarm, it went off again when the backup pump again kicked in. The main AC sump pump's float switch was failing, but without the Basement Watchdog, I wouldn't have known until I'd stepped on a sodden basement carpet.
I checked it about 2 weeks ago. Last weekend we had heavy rains and basement is wet. Float switch on main sump pump failed, but the Basement Watchdog never took over. Never had any alarm sounding. All lights on the control panel are off and I can't get it to do anything.Don't buy this - it's gives you a false sense of security.
Exposed battery plates aren't a good thing.5 years after installing the BWSP, an alarm displayed that the BWSP had cycled. I reset the alarm, but did nothing else. Several days later, the BWSP repeated the alarm, so I removed the sealed sump-pit cover and manually tripped the switch on the primary pump. It worked fine, so the next step was to pour water into the pit to test the primary.
I purchased this product 5 months ago. It operated as expected until one month ago when the battery alarm sounded daily. I contacted customer service at Glentronics and they tried to convince me that I was resetting the alarm incorrectly. After trying this a few more times, I un-installed the unit and sent it back for repair. Glentronics later contacted me stating that the Diehard battery I had been using doesn't work well with their unit.
I accepted the offer and the replacement arrived at my home 2 days later (central Illinois). Considering the age of the original battery, I used the new, stored battery & acid with the refurbished unit.3 months ago, while in MN for the weekend, a heavy storm dropped a lot of rain at home. When I arrived home, the alarm on the BWSP was sounding. The primary pump had failed (after only 2 years) and the BWSP wasn't pumping either.
I've had this Basement Watchdog system in place for 18 months now and it's worked just fine. I live in Chicago and we had a big 7" overnight rain last month and my primary sump pump was pumping constantly but due to the heavy inflow of water into the pit, this one kicked in and ran at the same time to help out. This helped keep our basement dry.About every 6 months an alarm has gone off indicating it's time to add distilled water to the battery. Nice to get that forewarning.
I moved into a 6 year old home that already had this system installed. After 3 years the battery alarm went off. I have always checked the water level in the battery and followed proper maintenence schedule. Needless to say I had to replace the battery ($99) plus the acid ($25) because the new battery's come dry. I assumed the first one lasted 6 years which, although not great, was around what they say it will last (5-7 years).
If you have water problems you need to get right, and Basement Watchdog helps you do just that.Compared to the tremendous hassle and expense of cleaning up a flooded basement taking care of the Watchdog system is a breeze. It's a simple adage, take care of your stuff and it will take care of you.Sump pumps do not last forever, they work under very adverse conditions. Constantly under water, sometimes with flotsam and jetsam in the sump.
It's in the basement so it has to be loud to hear it. If you are unable to remedy the problem right away and your main pump is working just pull the fuse and unplug it until you get it fixed and the alarm will be quiet.
Then you have to repeat this again. After 24 hours it starts bitching again. Repeat the process every day and it really pisses you off that in order to use a regular standard battery which again works FINE with this product, you have to put up with their alarm which is just a way to get you to buy their battery. And BTW this alarm is LOUD and super annoying...the pitch and everything about it.
Answer: yes