Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
I understand this is a glass carafe but, I swear, one little tap against the sink during a wash or pulling out of the washer near another item and it WILL chip or crack.

I really like how the press works. the screen is tight and keeps out grounds. This is the reason I purchased a new one after the glass on the first one cracked. Was careful with the second one but ya know, during its lifetime, it will hit against something. It did, I bought a third and it cracked did again.  NO MORE!

My fault?  Sure, but the glass is simply too thin for a daily use item. Finally switching to nissan stainless.

BODUM,  Spend $.15c on more glass. It'll do wonders for customer satisfaction.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative