Instruction: Analyze the user's review text and determine the overall sentiment expressed, then choose the corresponding sentiment option from the provided list (A: very positive, B: positive, C: neutral, D: negative, E: very negative) based on the identified sentiment.

Input:
I received the yellow Sm. plate in damaged condition and don't know how to get it replaced. Also I did not get the free promotional pasta bowls as offered with 4 piece set. Please advise at once as this is a xmas gift.
  Thank you
  John

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative