Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
I purchased these shears at the end of July 2012. By the end of September 2012 the plastic handle broke rendering the shears unusable. I have written an email to the manufacturer and I am waiting to hear how to procede with a warranty return. Honestly, I do not want a replacement as I am sure that the replacement pair will be equally unusable.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative