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Question: My spinner doesn't touch the bottom of pan, anyone else with this problem and how can I fix it?
Document: I bought this in 2010 as a Christmas gift for my husband. He loves popcorn and uses it frequently. It makes great popcorn and we really liked the fact that the pan is stainless steel. The problem is that the latch that holds the lid on the pan has broken off and there is no way to fix it. Also, the hardware that holds the wooden knobs on have loosened up and can't be tightened. Between these two problems, the lid will not stay on.
It would be so much easier when dumping the corn out to have a handle to hold onto. Little tricky opening up the lids on each side and holding onto it with just the handle. I would recommend this to anyone looking for a easy way to pop corn. It is easy clean up too. The first popper I got had a problem with the crank and it kept slipping, so I contacted the seller, and refunded it right away. Then I bought this brand and have not experienced any problems.
For the longest time I had been cooking my popcorn with a touch of oil in a heavy skillet pan on the stove. It wasn't bad, but a lot of the kernels never popped right, or burnt, or burnt AND never popped. One day I read a friends blog singing the praises of one of these, so I had to add it to my wish list to see what it was all about. For my birthday a friend of mine (HI LIL) purchased it and sent it on its way.
They just have to fix the gears. We added a washer below the bottom gear (advised by an Amazon customer) and it helped a lot! I still find the gears feel &#34;soft&#34; and don't fit together perfectly. Other than that, the popper makes great popcorn, has a heavy bottom, and is the perfect size for making a big bowl of freshly-popped corn.
Good -1) The pot is nice looking and works on induction as advertised.2) Even with the problems below it cooks faster than the pot I have been using.Bad1) It is difficult to snap the lid into position2) Gears don't line up properly - I have added a washer under the lower gear to fix this. Easy to do as rod simply unscrews.3) Stirrer does not reach the bottom, so most popcorn is not stirred.
No dings or scratches, no loose pieces, no scratches in the wood and everything seemed in perfect working order. I took it out of the box, washed it thoroughly and set it on the stove right away to make popcorn. Man, am I so glad to have this in my life. Never have there been unpopped kernels at the bottom, never have I burnt the popcorn and its even faster. Love it. Would recommend it to anyone who likes their corn popped on the oven!
The popcorn poper would be very good if the company would simply fix several items and not lie about others:  The brass gears do not mesh well (they bind and skip teeth). Customers can modify the gears by adding a washer under the bottom gear, but this will lift the rod and wiper up a little making the wiper blade catch on popped corn.
And nothing burned or scorched on the bottom, plus every kernel popped. Wow!I had no problem with the gears and the handle turning, and until the pot was fairly full of popped corn, I could turn the handle in both directions. By the way, the half cup of popcorn filled the pot! It was easy to keep up a steady pace in turning.
We love this and have used many times without any problems.The heavy bottom makes consistantly super popcorn.After about 60 batches...the two screws holding the wood handlebecame loose and would not remain tightened. I drilled deeperpilot holes and installed longer screws to correct the problem.I still would highly reccomment this product.
I like the fact that it is stainless steel and I like popped corn. Cleaning is a bit awkward but I like my product and the kernels do not burn at the bottom of the pan. What a clever idea to keep the kernels moving!
Answer: I do not know of a 'fix' but do not have a problem with it not touching the bottom.  Once the corn starts to pop, the spinner will keep it moving.  I have not had any problems with sticking or burning, even while making kettle corn ( which requires sugar while popping.)  I cannot say the same for my aluminum Whirly Pop (which is a good popper.)  I switched to the Cook N Home to get away from aluminum and have not regretted it one bit.  If you use high heat (not medium as to the instructions) and continually spin at a quick pace, you should not have any issues.  Hope this explanation is helpful.