Instruction: Analyze the user's review text and determine the overall sentiment expressed, then choose the corresponding sentiment option from the provided list (A: very positive, B: positive, C: neutral, D: negative, E: very negative) based on the identified sentiment.

Input:
Like some other customers who have purchased this product since June, 2011, I also had a problem with the High Step and DVD.  The first one I received looked used and had a defective DVD that was not wrapped.  I returned it and ordered another one.  It was also scuffed and the DVD would not play in any computer in my house.  I decided that the scuffs must be from rubbing the box during shipping and that the DVD probably wasn't shrink wrapped.  I didn't think that Amazon should have to keep paying the return shipping costs for a defective product, and I really wanted the High Step with the DVD.  After searching around online for the DVD, I ended up going to the Cathe.com site and downloading a digital copy of the DVD.  I burned a copy and put in the case.  It cost me $9.97.  Now I have the High Step and a DVD that works.  I would have given it 4-5 stars, but having to pay extra for the DVD lowered my rating.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative