Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
When we received a gift Ceiva photo frame in March 2003, there was a local number in our area and they charged us $90 for a year subscription.  Then, without warning, in August 2003, Ceiva cancelled the number in our area and our Ceiva photo frame no longer worked.  After many phone calls and frustrated hook-ups, the only option they gave us was to switch to a 1-800 number and pay double the fee, subsequently losing 1/2 of our remaining subscription.  The only other option was to no longer have a Ceiva subscription and waste a lot of money on a product that we only used for 6 months.  It's like Ceiva got family members to buy the product, then switched the subscription terms, then gave us an ultimatum - Pay more money to keep it working or lose your investment all together."

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative