Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: Anyone have any problems with the headphone plug?  I received it today and it the plug is defective, I tried three different headphones.
Document: The reoccurring negative comments I saw about the SanDisk Salsa Clip Zip 4GB MP3 Player were about the headphone jack shorting out. Due to the majority of positive feedback, I chose to buy. Upon receipt, the headphone jack shorted out so the music did not transmit from the MP3 to the headphones. Even with different headphones the problem persisted. The product was defective. I am grateful that Amazon has accepted my return.
I listened to the book on and off for about three hours while doing housework. Standard, laundry, dishes work. I sat the SanDisk down for a few minutes and, when I picked it up, it had stopped working. I have tried to 'recharge' the thing but it is dead. Nothing lights up when I plug it into the computer. The computer acts as if it is a bad friend who borrows money a lot and pretends it 'doesn't recognize USB device'! Am sending it back today.
The color was a big deal for my daughter , she really liked that blue she saw pictured but the player I received is a very dark navy blue.... oh well.It does come with headphones , but not earbuds, they are just a standard small round foam covered in-ear headphone.I had one Sansa product that just died a couple years ago and if I have any problems with this one I will update my review accordingly. So far though, this was exactly what I wanted.
I ordered this mp3 player for my son and found that the headphone jack did not work. It only played sound when the headphone was partially inserted into the jack and the headphone kept slipping out. If he inserted the headphone all the way into the jack, no sound played. I returned this unit and it was replaced with a unit that had the SAME EXACT PROBLEM!!! We tried four different types of headphones and all had the same outcome!
We tried three different headphones, all with the same result. SanDisk should realize that not everyone wants to use earbuds, and that the audio jack needs to work with headphones, too. Very disappointed.
They sent me a reply quickly and after a few messages back and forth, it was determined that my headphone jack is defective. I was told that they "may" process a replacement soon, but I have yet to hear from them. Today is October 18, 2012. I sent them another message on the 12th of October and that message is still left unanswered.
Can i just get my money back. I'll email you the receipt". And as of today, I haven't heard a word from them.I'm usually a pretty easy going person and I let a lot of stuff "go", but this is ridiculous. I'm tired of begging for my money back. If I hadn't given them the money for the product, I never would have received it, so why is it so different when the situation is reversed? Unreal.
I bought my sansa clip on November 9 2013. Today it stopped working and when I tried to charge it I found out it doesn't work at all. No way to charge it and no way to reset it. I checked Amazon for a way to return it and found out the return date is three months, meaning you are supposed to use it three months only.I guess I should have paid more attention to return date.
The reviews on this product from both Amazon and Cnet were so sterling that when this was substantially reduced in price in the recent cyber-friday/monday sales that I snapped on up. Unfortunately the unit came quite defective. I tried a variety of 3.5mm headphone audio jacks, including the one which came with the unit, all of which were not able to fit securely in the jack and kept either popping-out or sporadically connecting.
I tried two of these hoping the first one was just defective. No such luck. The headphone jack just doesn't connect securely. If I pushed it all the way in firmly (as suggested in some reviews), there was no sound at all. If I pulled it out just a little bit, there was sound, but the slightest jiggle and it lost its connection. Certainly not going to work unless you plan on sitting perfectly still while using this device. Very disappointed. Returned for refund.
Answer: You have to make sure they go all the way in, if you push it and it still has a gap, it sounds crappy. You will know they are in there if you think you broke the headphone jack in the process.