Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: The TV ad states once you remove the pan the cooktop is cool enough to lay a hand on. Mine is still hot enough to burn your hand. What's up with that?
Document: first time use!!!! and it fails 3 of the company's truths.1- it says the pan is cool to the touch. u cannot burn ur hands. after i remove the pots after cooking noodles i put my hand on it and its hot. cool to the touch in the first 5 seconds maybe!2- says it boils water in mere minutes. took 18 minutes. mere minutes? ?3- says it doesnt burn things.
I bought this and it's not like the ad you see on tv. The ad says as soon as you remove the pan the top is cool to the touch...LIES! I returned mine. Unfortunately I was a victim of the Target breach and had to get a new debit card. When I called them to check on the refund I told the person I had returned mine which she transferred me to the corporate office.
I purchased this product from the TV ad via the phone. A very nice lady persuasive talked me into up gradess. Later that evening I did some belated thinking. One of the big selling features is that the cook top stays cool. This really isn't much of a safety feature because the cook top is covered by a pan that is hot.
IT does cook really well and I like that you can control the temps BUT they lied when they said that the cooktop doesnt get hot!!!!!!!!!!! !, IT DOES and my hand got a taste of that heat, takes a long while to cool down. I used a cast iron pan and omg the surface of the induction cooktop got VERY hot, the cast iron pan cooled down faster than the cooktop!.....
That is good enough for me. They seem pretty accurate too, water doesn't really boil when I set it to 210F.Also, regardless of the safety/non heat conductive properties of the PIC surface, I avoid putting my hands on or near anything that is hot enough to sear any type of meat. I don't try to prove a point by frying an egg while my hand is resting one inch next to the pan. That is stupid.The frypan is great.
I actually had to pause it because the butter I started with went from solid to boil so fast after turning it on. I like that it can be run cool enough not to burn things as well. My gas stove heats quickly, but has trouble boiling a lot of water and yet burns things like eggs because I can't turn it down low enough.
We use this all the time and it cooks quickly and safely too. I was stupid enough to try the sample on TV, boiling water with my hand on the same surface. My hand was completely fine thankfully.
I have found that the top of the unit DOES get very hot. It will burn your hand if you touch it. I found out when I wiped the surface off & it can make a steam burn if you use a damp cloth. Eggs, cheese, and chocolate will stick to it. It will save time & the heat settings get hot very quickly if you use the medium high, its better to drop to a lower setting like medium & then use the + to gradually make it hotter.
Another happy bonus as it was suitable for my skill and knowledge level.Basic Physics:- Yes, the surface gets hot due to heat transfer from the pan. Expect it. Let it cool. You could, alternatively, add a very thin layer of something non-flammable, heat blocking, and easy to clean between the pan and the cooktop to reduce that effect. Say, a high temperature silicon trivet.- The cook top works through magnetic induction.
This product is OK, but just OK. It does not live up to the TV ad. I have used cast iron, enamel coated cast iron,and cuisinart induction compatible cookware (superior quality stuff). They all without exception, do not cook uniformly, the middle gets hot way before the outer edges, and no, the pans are not too big for the radius of the burner. I will keep the unit,  it takes some babysitting.
Answer: Yes I think what they say on TV is a little misleading but here is what I have found. The only place that is hot is under the pan. Nothing else on the PIC is hot. While you are cooking you can actually touch the top of the plate and it is not even warm, just don't touch the part where the pan is sitting as that does get hot.