Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
WELL,IM ON MY "THIRD" BELL FOOT PUMP IN JUST UNDER A YEAR,CUSTOMER SERVICE IS TERRIBLE AS THEY DONT HAVE PARTS LIKE THE PLUNGER TIP THAT BREAKS ALL THE TIME.NOW THE HAVE A PLASTIC INSTEAD OF METAL AIR PIN FOR VOLLYBALLS,BASKETBALLS ETC,TOTAL TRASH.THANKS TO THE WIFE I HAD THE RECIEPT TAPED THE THE SECOND ONE AND JUST RETURNED IT TO SPORTS AUTHORITY ONLY TO FIND OUT THE NEW ONE DOESNT EVEN COME IN A BOX AND HAS POINTY EDGES THAT TORE MY SHOPPING BAG AND A PLASTIC NEEDLE FOR THE BALLS,THIS WILL LAST ALL OF ONE WEEK.STAY FAR AWAY FROM ANY BELL PRODUCT,THEY MAKE THEMSELVES LOOK WONDERFUL ON THERE WEBSITE BUT FROM HELMETS TO PUMPS THEY ARE BOTTOM FEEDERS.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative