Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: secura oven only had it since nov 2011 and it quit working who do i contact?
Document: I have taken out the bulb (some work involved) and found replacements on ebay for $25 delivered. I will be ordering one and will also try to contact the manufacturer, though I don't expect they will do a thing. Hopefully I can get get a good year or two out of the new bulb. I really don't want to pitch it since I also purchased some accessory grates, pans etc for it.
Purchased second, since I really like cooking in it. Second unit is still working. Downgraded to 4 stars.
Bought one of these instead of the nuwave oven, but after a couple of months use, the heating element burnt out. It started to sizzle and died. Tried to contact secura but they never wrote me back. Now I have one big glass bowl.
The biggest issue I had was after having it almost a year, using it just about once a week, I turned it on and it started making weird popping and crackling noises and started noticing smoke. I immediately disconnected it and turned it off. The heating bulb broke and apparently that's what happens when it does. This is already bad enough since any good electronic equipment should have a safety fuse or circuit to figure out when a heating element is not working properly. Other users complained about fires.
No response for help or customer service at all. I had to contact Amazon to get a response from the seller! So I sent it back & am waiting for a refund. I was really looking forward to this type of cooking and still do not know why it did not cook as promised. I feel foolish for believing in the product reviews and advertising. The many customer reviews for the televised product were all so positive.Secura Infrared Tabletop Turbo Oven Pro S-777MH with Extender Ring
This halogen infrared oven is great; I couldn't be more pleased. I also own a "NuWave" convenction oven - the type with a simple metal heating element in the top, but it takes forever to heat up and takes two or three times longer to cook than the Secura halogen infrared unit, and I'm never sure if it's really working. The Nuwave is going to Goodwill.
I purchased the Secura Halogen oven in January 2012 and was very happy with it while it was working. I liked that I could place frozen marinated meat right from the freezer into this oven and have it cooked in much less time than in a traditional oven. About a month ago, I noticed that when I turned on the timer, the unit would not turn on or if the timer was turned off, the unit would stay on unless I unplugged it.
This sugar dusting provides quite the decorative touch.The Rich and Dark Fudge Cake was prepared for a dinner party consisting of four people. When the main meal was complete and we moved onto dessert, my audience was amazed at the petit cake with an impressive height. Even better, while we were eating the main course, the cake was cooking in the Secura Turbo oven, working towards perfection. Once complete, the cake cooled for ten minutes, was frosted then served to my guests.
I bought Secura Halogen Infrared Turbo Convection Oven not so long ago, and I love it. It is much better than Nuwave oven that I have. Nuwave stopped working after two years of usage and I had to replace the power head (luckily I had a 3 year warranty that came with the purchase). I like Secura better because it is also more stylish and takes less space on my kitchen countertop. I also like the fact that the electric cord is removable, while you cannot remove the cord in Nuwave.
Ordered this product 1/11. Really liked it until last night when flames and smoke started shooting out of the unit in the plug area. I am going to contact Amazon and Secura regarding this event. Too late to ship back; however, wanted purchasers of this product to beware. I'd bet I am not the only person who got a defective unit.
Answer: Good luck I went to a site that is listed as their home page and tried calling the two customer service & order phone numbers that was listed. One number was a Toyota dealership the other was no longer in use. I also looked up issues an where to repair oven if needed and found nothing. Me being the skeptical person that I am decided not to deal with a company that seemed sketchy to me. I just posted a new discussion about the Secura oven.