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Input:
Question: My camera arrived today with a cracked glass plate around the LEDs. Can I get a replacement glass or do I return the whole camera?
Document: I've been through a lot of cams over the past several years and by far this has been the best one. I am able to get plate numbers on both lanes of traffic. Even at speeds around 40-45 mph. My other cams always had to be setup on one lane and zoomed in so close could not really see car description. This cam not only gets both directions of traffic but is wide enough view to get a car description as well.
This has 84 T1 size LEDs. I didn't count them but suffice to say I've never seen a bigger cluster of LEDs around a camera lens. The LEDs work great at night, throwing a long-distance, wide flood with a very slightly hotter center spot. It was clearly illuminating a dark parking lot for well over 150 feet (the edge of my lot). The center spot wasn't so bright that it messes with the exposure. I was pleased with the wide flood and even lighting.
I bought this camera to replace a bad plate camera that was original to my system.Although this camera was half the money I now feel I should  have spent the extra,this is what I get for trying to save a buck. Image is clear and the night vision is very good, as to reading license plates it doesn't do this very well. The adjustment mechanism is very cheap and hard to use and I can see why others have had to open the case and re-position the adjustment mechanism.
I ordered 4 of these cameras and one of them arrived with a shattered glass cover. I contacted the seller and they are going to send me a new cover, so the customer service seems pretty good so far.I hired a local security company to install the cameras outside our building and we are paying about $400/day for a lift and two technician's hourly rate. I had hoped that the installation would be quick and painless, but that was not the case.
Zoom range was very good and was able to focus at all but the extreme edges of its range.Daytime:  Very good picture, no complaints.Dusk:  This camera kept in color mode way longer than many other cameras I have. It gained up the very dark blue sky to a medium blue, and was clearly making out colors well after sunset with just a little light in the sky.Night:  At night I found the IR LEDs very effective.
Now the only problem was that the adjustment gears didn't fit properly. I remounted the adjustment gear arm by turning it around 180 degrees and the gears now had enough clearance to fit, but the gears were a little too loose and didn't mesh with the gear ring completely. Since this was mounted on some brass threaded posts of various lengths, I swapped some of the posts around and found the perfect mounting position where the gears mesh perfectly with the gear ring. After that, I reassembled everything and the camera works perfectly.
This is a very good camera,the color is awesom,night ir verry good.better than the cameras i purchase over the last 2 yrs.Easy to adjust.zoom in very well from a distance to get a clear view.setup very easy fields of view great.-will purchase more.I have purchase many camers,by far this is the best one
missing parts when I got it . did not display so well. adjustments were cumbersome. had to return it . night video was not good for me. may have been a bad batch.
I can see now that it has cost me more. These "cheap" cameras all seem to fail at around one year. I am removing a star.
So I looked all over the web for an affordable license plate camera and tried this one out.Let me say that the actual hookup was easy... however, the directions for zoom/focus configuration were non-existent/useless. I tried repeatedly to use the rubber toggle provided on the camera cord to zoom/focus and it did absolutely nothing (found out later toggle is actually used for the color/tint adjustments once manually zoomed and focused).
Answer: I had the same issue, and after I contacted the seller, I was sent a replacement glass. The installation of the new glass is pretty simple. It appears there are several buyers who are experiencing this problem.