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Question: We ordered three of these steamers for our children. One of them has malfunctioned adn is past the return date. Can you help?
Document: I purchased this iron to use for quilting. It started off well and I enjoyed the amount of steam it put out. In the last two or three weeks, the iron just completely spits water and not steam, and it is unuseable. I am sad to say that I am just past the date where I can return it to Amazon for refund. Shame on Rowenta for making such a poor product.
This is the third or fourth of this model I have had. As a professional seamstress pressing quality is a must. The Rowenta to date has had issues. They last about a year but with almost continuous use, so I consider that fair. Unfortunately this one is really driving me nuts. It leaks. I threw the box away when I received it and started using it. So I can't return it. I know sit it in a tray that captures the water that leaks out the bottom.
I love the large water capacity. That is all I love about this iron! It leaks water- the cord is badly positioned-the switch goes bad too soon. I have had three of these and if this one does not perform better this is the last one. Rowenta does not help either! !
This is my 4th Rowenta iron - my 2nd pressure steam iron. I had the pro 050 for over 10 years. However, it hit the floor too many times and finally quit putting out steam. So I ordered this one. (Note that the price decreased from $149.99 to $132.57 between April 27th and May 3rd when I received it and Amazon has no price guarantee - which I think is wrong. You can return product and reorder, but that is a hassle.
I bought this item almost a year ago and didn't open it for three months as I was out of town. When I began to use it, it didn't steam, water came out. I tried to return it but was told it was only under warranty for one month. It is the worst iron I have ever had. It has never worked right, no matter what I have done. I've tried everything. I had the same type of  Rowenta before and never had this problem.
Ordered ROWENTA DG5030 Pressure Iron & Steamer product on 11/06/07 & it worked GREAT for 3 weeks. Now it is spitting water instead of producing steam when the steam button is pressed. Checked troubleshooting guide online & awaiting response from ROWENTA. Hopefully, this is just a Water issue, but uncertain as I only use drinking water in the product. Otherwise, the first three weeks was wonderful. It quickly pressed jeans etc wwith one stroke vs. several strokes.
The switch is 'soft' doesn't click like it used to when turned to the on position. No lights, no heat, no steam; nothing.For the price of these steamers they should not die even after 4 years of infrequent use. When spending $250 for an iron - it should last a minimum of 10 years.Three time's a .....I will never buy another Rowenta iron again! They used to be a great brand. No longer.
I am a designer for a major thread company and work have worked in the sewing industry for 40 years. I have owned three Rowenta Stram Generator Irons in the past along with many smaller Rowenta irons, as many of my friends and daughters own the steam generator and all love them. The irons perform amazingly and do an excellent job, and truly make ironing easier and faster.This iron I just purchased in August is the only iron that has given me any issues.
Three years ago My 70 year old mom called after 6 months from purchase saying the DG980 was broke. I was surprised and disappointed seeing my mom resorting back to her dated iron. After two years of delays and stalling on my part. I purchased her another Iron DG5030 system an upgrade made in China this past Christmas (2007). Did i write upgrade? What an oxymoron! !The so-called broken iron turned out to be a maintenance problem.
My second DG5030 has just failed after two years. The first one just about made it to that. I have four children so the iron is on every day but even so i think it should have lasted a little longer.I read what everyone said about the spitting water.
Answer: My first steam iron was wonderful and lasted 8 years. This new is continues to leak water off/on. Very frustrating. The suggestion I was given was to fill with water and then turn it on. Allow 11 mins (or more) to heat up. I will give it a few squirts in the upright prior to ironing. This helps and the water will not squirt onto my clothing.  I also have to make sure the dials are both on full steam. Hope it helps. I also passed the return date and am dealing with it.