Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
I got mine today but it was defective. Whenever I turn on the power it gives me an error code E18. I haven't been able to take a single picture! I can't believe it was made in Japan (I lived in Japan for 14 years and never bought anything that was defective). Anyway, I need a replacement or refund. Do they refund the shipping & handling fee?

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative