Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: Where can I get a replacement headphone cable? All the ones sold in stores such as radio shack are too thick to fit in the hole of the headphones. Thanks!
Document: Free shipping was a sales motivator. The case the phones fit into, is very nice.The relatively short connection cord required a trip to Radio Shack the first day, to get an extension, and an adapter. This is likely because my needs differ from the general population. I am elderly, and need the phones to hear TV better, from my seat 20 feet away.The sound is full and wide in range, at least from my perspective.
I like the fit on my head, but I only get sound out of one side of the headphone,, it is the side with on/off switch, Maybe you can give me some advise as to what to due. I currently have the plugged into my laptop as I have a severe hearing loss, the sound quality is very good on the one side that works. Thanks Ron Boman
They suggested I try the other headphone cable (supplied) and that turned out to be the issue.They also sent me a replacement cable free of charge no questions asked.I would absolutely recommend these headphones to anyone - a good performer, versatile and fantastic value for money.
This is the replacement pair for the Audio Technica noise canceling headphones I had before. Those finally gave up after more than six years of flying multiple times a month. the cable to the right ear had developed an open and I no longer had stereo. So I ordered the same class of headphone as my previous pair. These sound better and reduce noise even better. I look at all the other passengers around me wearing those overpriced Bose and laugh. I actually like the ATH's sound better.
I thought the noise canceling feature would be better than it is. I am going on vacation and will see how it does on a plane. Also, the cord is pretty short, so I had to go to Radio Shack to get an extension. For the price, I think it is good value-It is definitely not a Bose while at the same time its price is a lot lower than a Bose
This is not a review, though I enjoy these headphones very much.I have a question, I have just noticed the "seam" on the inside of the cushy ear pads has come undone on one side, and I have no idea if these pads can even be removed for a replacement. Does anyone know how I need to go about either fixing them or replacing them. Thanks.
In daily use, getting the best sound just isn't that crucial. Especially true if you're somewhere like an airplane.The noise reduction on the Audio Technica headphones is lovely. They do a distinctly better job than the cheap ones. Music (classical, jazz, rock) sounds fine. Why couldn't AT have made them just a little larger?I wear a size 7 1/2 hat (US sizing, about as large as stores stock).
It worked reasonably well, which was a relief. In my travels throughout Asia on that trip, I checked in a half-dozen stores (in Singapore and Bangkok) and was unable to find a replacement adapter. But the airline adapter was sufficient for the rest of the trip.One very reassuring factor:  when I got home, I emailed Audio-Technica about the broken adapter. Their answer was virtually instantaneous and extremely helpful:  they immediately mailed me multiple replacement adapters at no charge.
I'm pretty rough on headphones and I always purchase a new set as a necessity after my old ones fail and the failure is always in the audio cable. These headphones sort that issue by giving you a pair of audio cables that can be put into the standard 3.5" jack so you'll never have to worry about another damaged audio cable.
(In case it sounds like I might not be happy with any headphones, I have tried the Bose QuietComfort 15s many times in stores and they are easily adjusted to fit my head perfectly, are extremely comfortable, and do a much better job of noise cancelation. I was hoping these headphones would be similar but for a lower price.)
Answer: Wow now that is some customer support.  I followed the advice posted and called (330-686-2600), got transferred to the parts department; about a minute later the guy's got my address and sending me off another headphone cable with requesting money or questions, that's the best customer support service I've ever had... ever!