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Question: Maestro 4250 glitches I have only had my unit for a week and now it doesn't power on. Have seen some other posts about similar problems. Anybody have a solution or can tell me what result was with customer service?
Document: I recently purchased a Magellan Maestro 4250 though the GPS initially worked well I ran into problems with the map update and after sending it into the service center they  lost the GPS and customer is doing nothing to resolve the issue!
Don't know what happened to my 1st review. I was going to update that review with new info. In a nutshell, my initial review went over how glitchy the unit was. I returned the 1st unit and exchanged it for an identical unit. Similar problems with the second unit. The power switch is a joke. Sometimes it turns on right away. Sometimes you have to hold the button down several seconds for it to turn on. Twice in a day it went to the setup screen at random.
It is nice to just say Magellan, Go Home. I expect from other info I have seen online that customer service from Magellan is horrible but I haven't needed it and I have never needed customer support for most electronic gadgets so while that weighed into my decision it wasn't a deal breaker. I chose the 4250 for the features I want for about $300 less than the Garmin 760. I am happy with my choice!
I purchased this for my wife during the 1st week of 12/07. It has never function properly, so I send it to a Magellan service center for repair in late 01/08. I thoroughly tested and documented the problems. Currently, I am awaiting the return of the repaired unit or a call from the service tech. The unit does not work in cold weather.
I purchased the Magellan Maestro 4250 just over 3 months ago, and have only used it 5 times since my purchase. During this past weekend the screen froze up, but the problem was quickly resolved with a phone call to Magellan customer service.Unfortunately, 2 days later on the return trip the unit froze up again and the problem wasn't able to be solved. I followed the myriad of steps listed on thier website in hopes of fixing the problem to no avail.
This GPS has old maps. It is unbelievable that they would sell new map updates  for more than $70 but not actually not provide these updates for the brand new gps that I purchased less than one week ago. I thought that my unit had the most updated maps. I found that I was sadly mistaken when I put in an address for a hotel built in 2007 and this thing led me to an empty lot. The customer service people are very unhelpful. They take no responsibility for their product.
After contacting Customer Service I was directed to fax them a copy of my receipt for the unit and told that I would be contacted within 24 hours confirming my eligibility for the update. Four days later I had heard nothing, when I called to Customer Service I was told that the fax quality to poor to confirm my eligibility so I was asked to scan and email the receipt which I did. Another week passes and no word, another call and I'm told they can't locate it.
Purchase of my Magellan Maestro 4250 GPS was quick. Product was received within a week. I have since purchased additional items thru Amazon which were shipped elsewhere and the service was again quick and accurate.Great job Amazon. In the short time I have used the GPS it is "AWESOME".
The next day I went to turn the unit on and nothing happened. I kept trying and finally had to call customer support. They were very courteous and I had no wait time (unlike some reviews that quetioned the customer service). The rep told me to hold the power button for 10 seconds and push the reset button at the same time. After trying a few times, the unit finally powered on. I then told him that I had this problem when connecting the unit to the cigarette lighter.
Amazon had the best price for this unit. I love this GPS, especially the live traffic update. A few not-so-great features: 1) Bluetooth capability must be reinitialized every time the unit is turned back on. 2) Somtimes, the unit takes forever to power on. 3) The customer service is not the fastest in response time - but they eventually reply to your e-mail. 4) I thought I would have more voice options. Just one option of boring female voice.
Answer: WOW...am I ever so glad I found this site. I am happy to learn I was not the only idiot to buy this 4250 piece of crap that Magellam conned Amazon into DUMPING on its trusting customers. I bought a 4250 on 4/7/2009 after reading a bazillion "how wonderful reviews" magellan posted to suck me in to buy their crap. (I am pissed, can you tell?). I guess it should have mattered that all the reviews were dated in @))& !!!) and not relative to the 4250 pieces of crap I got suckered into buying, wasting my time, wasting money and NOT getting ANY help from magellan when I went online to get a data update since THE PIECE OF CRAP I THOUGHT WAS DECENT MERCHANDISE HAD INCORRECT OUTDATED DATA IN IT....WITHOUT THE UPDATE I WAS LED ALL OVER HELLS CREATION IN A CITY AND REGION I HAD NEVER BEEN IN MY WHOLE LIFE, GETTING SENT BACK TO PORTLAND, OR FROM SALEM TO FIND THE "LOCAL" COSTCO!!! That New York Cab ride cost me$45. in fuel for my Dodge PU truck and over 2 hrs WASTED TIME. The reply I got from magellan online was thery would be happy to upgrade if I would send them $50.!!!! NO DAMN WAY..and back to Amazon went the 4250. Unfortunately Amazon convinced me to accept a "replacement" which, BECAUSE I TRUST Amazon with hundreds and hundreds of dollars of online purchases, I accepted. HUGE error on my part. The "new" 4250 arrived around 4/14, just in time for a very important trip I HAD to make and needed a working GPS....that trip took me 3 1/2 hours LONGER than the SLOWEST way to get to my destination...on return I shipped this second piece of magellan back after I went online AGAIN to udate data...cost of screwing over me this SECOND time was to be $70. for an update Magellan was "happy" to provide as soon as I click send on my credit card to them...packed it up and shipped this 2nd piece of CRAP back to AMAZON and was advised I would get refund in 3-5 days. Fine, I told Amazon I needed that money in order to buy a DIFFERENT BRAND GPS...because Magellan is a piece of crap company (I do not care what all the pro- Magellanites would say to the contrary!) I told Amazon I will NEVER, EVER bur any product made by Magellan again in whats left of my life (I am 70 and disabled so they would be rid of me anyway in the not too distant future) (I am pissed, does it show?) It would have been fine IF I received my $150. back from Amazon BUT they only sent me $6.05! for which since late April 2009 to date I have been beaten up trying to gat even Amazon to correct this problem...last night, JUNE3, 2009 I FINALLY got a caring and polite Amazon Lady (wow, "Amazon Lady", ironic it took an "amazon" to fix the problem, Bruce Meets Wonder Woman, Thank God) to LISTEN to the problem and LOOK, for what went wrong, and SOLVE the problem and advised me (again, won't believe it until I can spend it) that I will receive $144 ($150 less the $6 credited in mid april)So, IN FACT Magellan ripped off Amazon, who, unwittingly ripped me off with 2, count them, TWO defective GPS Magellans, Magellan treied to rip me off two more times, first for $50 to upgrade and again $70 to upgrade the 2nd piece of crap foisted on me to MAKE MT LIFE MISERABLE...and this gets compounded by some mindless Amazon whoever that credited my $6.0 instead of $150 and all of this drags my aching and disabled body out OVER one and a half months (feels like 30!) and all I am going to receive for ALL of the expense and wasted, wasted time, interrupted planned trips this season is my $143. refunded. No apologies (except from Wonder Woman) no care, no concern, no consideration. Two results come from all of this..I HATE MAGELLAN and I WILL BADMOUTH their outfit anytime I see a prospective customer in Costco pondering a purchase of a Magellan product. I will invite Magellan to sue me for slander and defamation for which TRUTH is a guaranteed defense. I will do this periodically the rest of whats left of my life becaused they WASTED my time, my money and I believe the DUMPED defective product on an unwitting and trusting Amazon. I will CONTINUE to do business with Amazon BECAUSE they  are an HONEST business and deserve a second chance, BUT only one second chance. Otherwise I have been extremely happy with Amazon.Thank you for listening to my diatribe. If you know of any way to dump this commentary onto Amazon customer support, please do..and for sure PASS IT ON TO MAGELLAN...I await their effort to restrain me. God Bless America