Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
Kettle is well made, and works OK except for:
... hard to keep the spout lid open while filling kettle with water unless you use two hands
... plastic spout lid is positioned so that it receives the heat of the flame and IT DOES MELT
The last point wouldn't be that bad if Oxo would offer spare parts.  I called them and they were very unapologetic about not providing any means to repair their products.  "Just buy a new kettle," they said.  That attitude is the epitome of the throw-away society that's got this planet doomed.  And at $50 a pop, isn't that policy a little self-serving for Oxo??  We should all look for a far more conscientious vendor.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative