Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
Customer support does not have a free 1800 #.  Everytime I call I get voice mail or told they are in a meeting.  I cannot turn on or off unless it is connected to the power supply.  When I turn it off the LCD remains lit.  I am trying to return this product.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative