Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
When this arrived the box was damaged and the handle for the brush was missing, due to having to evacuate for hurricane irma and take care of more important things after we returned home we missed the return window :( Now I have something that I can't use!

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative