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Question: How do you obtain service under the warranty? Do you call Sharp?Does the repairman come to your house? Is an extended warranty available, at what cost
Document: After only 3 years and multiple service calls...including the first call the day it was installed and did not work out of the box, Sharp  just told us they were going to refund half our money...that they don't make this model anymore and can't repair it. They didnt even send a repairman out this time. i guess we reached our quota or something. Bah humbug! We shelled out about $900 for this, and we purchased the extended warranty every year. So beware.
Now I have to wait a week before one of Sharp's contracted repair service companies can come to fix it. Surprisingly, when I called the first repair company, they told me to bring the unit in to them. I explained that it was mounted in the island, but they don't do house calls for Sharp's warranty service. That is not what's listed in the Sharp warranty info in the owner's manual. It specifically says "in home service."
Microwave broke down after year and half. We purchased extended warranty, after 5 months and 5 service calls from technicians they sent out who admittedly said they have never worked on Sharp drawers before.. still broken. Sharp then said that they would cut us a check for 1/3 the cost and subtract all service calls from the amount?? If you can't send qualified technicians to service your brand that's your fault!! Awful customer service!
Not sure what we're going to do now with a big space in our island and wary of Sharp products. I have read they manufacture lots of the engines for the other drawers by Wolf and Dacor...so if you DO BUY a drawer...just factor in the extended warranty as part of the cost.
WHAT??? So I had to get a list of servicers from Sharp to find one who would come to the house. I am awaiting the service company, but I am really disappointed in the product and the service. After having the microwave repaired it operated again for about a month and then broke down. I had to take it to a different repair shop because I didn't have confidence in the first repair shop.
Had the same issue as Trina on reviews. I purchased via the USA and had shipped to Canada via a freind. Manufactured Oct 2013 and used 5 times before it died. Sharp basically told me to take a hike because of no cross border warranty. My kitchen reno is not even done and this thing has already failed and cost me $250 to have fixed. garbage product, garage service, garabge company. Stay away !! !
Obviously, you immediately call the repairman and after a $70 service call, he can easily remove the existing plate and replace it. A wonderful solution would be if the homeowner could remove a sliding plate and clean it in the sink. I do realize that it is operator-error. If we covered everything we put in the microwave, it wouldn't happen.
Similar to some other reviews, my three year old microwave drawer has started burning and smoking through the roof of the food cavity. The instructions that came with the microwave say to call sharpusa general number for warranty service. However the long phone tree has no mention of warranty. It does have an option to locate an authorized service provider; however, this option results in an endless silence. Going to the web, there is an option to provide zip code, model number etc. and thereby locate a service provider.
Contacted Sharp who said without an extended warranty they would only cover the magnetron. This is their most expensive microwave, it required a custom installation and they basically walked away from it with a &#34;sorry for your trouble attitude&#34;.
Sadly, this one does not. Despite its failings we still love the drawer design. However, Sharp needs get its quality control act together and correct the design failings of this product. I'm about to (grudgingly) buy an extended warranty, as I have no confidence we won't continue to have problems with this product.
Answer: Call sharp they send someone they contract with no charge to you have your receipt .my problem turned out to not even be the microwave but our electrical - great microwave