Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: I'm afraid mine isn't working at all. I can see the white circle but I can't see it magnify anything at all. Is mine broken or am I missing something?
Document: It may be my fault for not investigating sufficiently. I needed a loop for investigating jewelry and found that they weren't strong enough for my eyes. So, I thought this would be stronger. It wasn't. I'll have to find something different.I can't say there was anything wrong with it. I'm assuming it's my eyes that are the reason I can't clarify the objects.
The major issue is the LED is so bright everything looks bright white. you really can't make out much detail. The object you are viewing has to be perfectly flat against the base or you cannot focus in on it, even then it is hard to align you eye on the eypiece to see anything.
Can't see anything at all with it. Looks like lens inside is dirtied with something like maybe glue. Like I said, we can't see anything at all with it.
Either the one they sent me is broken or this is a bunch of bull. I can't see the largest coin at all, from any distance on any setting. If I could have rated it less than one star I would have done so.
You have to look pretty hard to find what you're looking for with this microscope because of the high zoom. It also has to be right under and touching the microscope otherwise you can't see it. It's good if you're looking for something to look at small things on a table, this might be good. If you want to look at something at quick glance about 0 to 6" away, then there are better options I found after buying this.
To start with i'm not complaining... this thing was very inexpensive.I gave 3 stars because you need to be completely stationary, truly immobilized (both you and the object of interest) to get even a whisper of clarity out of this. If you are hoping to take this out into the garden and see anything, at all, you will be disappointed.
Can't see anything through it unfortunately. I thought it might be because I where glasses but it just isn't a very good item.
I can't see anything with this thing, I would not recommend it maybe I should have directions, but it seems pretty clear put on object... Look nothing any better than your eyes
This was exactly what I needed. The shipping was really fast as well. Have to get real close on something to see anything, but really great tool! :D
Piece of junk. Do not, Do not buy this. You can't see anything thru it. JUNK. JUNK. JUNK. JUNK. AND junk.
Answer: It's probably working fine but you have to realize two things, it's designed for close work so if you have it too far away from whatever you're trying to view you're going to get the out of focus white circle. The second is if you have it close to or on top of whatever you were trying to look at you need to focus with the ring on the bottom. I thought mine was broken for a while until I figured out how to get it to focus. Finally you can also shift the focus when adjusting the magnification ring on top. If you change the magnification you will also need to refocus. Hope this helps