Instruction: Given a question and the related document, and generate the answer to the question based on the information provided in the document.

Input:
Question: Where can i get a replacement for the shell that goes over the steamer portion of the product?
Document: This product the DeLonghi EC702 makes the best espresso right out of the box. It does say before use to take the sticker off, and I use alkaline water and I get my coffee from Sweet Maria's they are green unroasted coffee beans and then I roast and grind. I love the fact that I can use the 2 shot cup to fill it and the scoop fills it and then I tamp it and off it goes to have the best espresso shots ever.
Plus if the grinder goes out and you have to repair, then you lose the espresso maker as well)--size of the water reservoir--how important to you is a three-way solenoid valve--backflushing and descaling--return policy--availability of replacement parts--the company's reputation for customer serviceGood luck.
I have tried to use this 3 days and the steam light never turns green. I call DeLonghi's customer service and had a polite but very unhelpful customer service agent tell me to prove that I purchased item and they would send a box to have it repaired and could not give me an estimate for service. I asked for replacement machine since it is only 3 days old and they refused. If I ever get this back, I will never order a DeLonghi product again. Terrible customer service and defective product.
pros - inexpensivecons - Very loud. steamer never really worked, always had water coming out. now machine broke. barely used it broke about after a year and a half. but used it maybe 20 times.I'd suggest spend a little more and get a product that works!
MAKES GREAT TASTING ESPRESSO!! Very satisfied! Reccommend to those who don't want to pay a bunch but still great tasting coffee! Save a ton of money on buying them, and make your own! I would rate this product "A-"UPDATE 3-23-13.My "great" coffee maker is starting to drip slowly out of the screen part where the portafilter goes. Just drips non stop until its turned off. And, it stopped making the coffee with the "creme."
I purchased this product for my husband as a Christmas gift. The product has a pretty presentation and worked well for three months. In March one morning my husband goes to make his usual morning coffee and the machine started to stall and suddenly it simply stopped working. I had read a couple of previous reviews and found out that other consumers had the same problem. The cost for it to work for only 3 months is absolutely not worth the money !!!! DO NOT BUY !
First one I got (the very first day) the steamer knob was stripped. All it needed was a new knob as the inside of the knob looked like the clamp failed. I called Delonghi Customer service and they wanted me to ship them the entire machine to them to fix. I explained nothing wrong with the rest of the machine just the steamer knob located on the upper right. Anyway since I just bought it I sent it back to amazon and got a replacement. It is the best!!!
The product appears to be of good quality however the second time I the used on/off switch it would not turn on. Had to return the product for a replacement. We will see if the second one will work properly.
I'd like to give this product a high review because my experience for the first little while was good, but then the machine broke. I ordered one at the beginning of 2011, and it worked for 1 year. Then we moved, the parts must have been jostled, and it stopped working. We decided to buy a second one. After 3 months it stopped putting out any kind of pressure. It's unable to make espresso, nor can it steam milk. I will not be purchasing a replacement model.
It only takes about 8 minutes to come up to temp from off, and settles in and is ready to produce the first cup. I find the temp controller could be better, in that I get about 2/3 of a double shot before the light goes out but find the initial temp of a single is above 190 and the Crema isn't as good...so this balance the pump refill to temp and Crema when I make the double. Temp recovery is good at &lt;90 seconds.
Answer: Go here.Www.ereplacementparts.com