Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: I am unable to use Windows 7 64-bit Fax app to broadcast fax to a group. The modem does not connect to a dialtone after the first fax is sent.
Document: i have a windows 7 64 bit lap top I have tried every thing to try and get this to work and can not get it to do nothing at all will not install the drivers no matter what you do don't get it you will get some thing that just don't work at all ( -;
Product was plug and play with my Windows 7 PC, sent my first fax using it with Windows 7's built-in Fax and Scan software with no problems. A software driver disk was included but wasn't needed. Excellent price. Product ordered Jul 22 delivered Aug 2nd--well ahead of Aug 15-31 est. delivery date--but shipment was apparently coming all the way from China, so beware if you're in a hurry for delivery!
I could not get this to work on my laptop with Windows 7 64-bit; there were no printed instructions, and the .doc file on the CD provided instructions that were apparently meant for a different CD, as the folder names, etc. were different. And after a couple hours trying to install the driver, I gave up. But the Amazon vendor, standbyon, provided a full refund of purchase price and shipping, within a day.
This modem did not work for me. Apparently, it will not work with WIN7 64 bit machines. The seller contacted me before I installed it and offered to answer any questions. When I did install it, it did not work. The seller supported me, and determined that this modem does not support 64 bit WIN 7. So, the seller refunded my money (without returning the modem). This is the kind of customer service that turns a bad situation into a very positive one.
For just a few weeks, it's working on my Windows 8 computer with no problems, so far. Since the product itself didn't specify whether it would work on W8 32/64-bit or not, so I thought I give it a shot. I need a modem since the computer I bought don't have the modem card built in. I guess they want to make it more modem-less in lieu for the wi-fi.Tried the software, and it works!
I ordered the 56k modem fron BrainyTrade after first checking to make sure it was the correct item I needed to use for dial-up internet service. Even w/tech support I could not get connected. The tech suggested I call the company and ask for a new installations disc which I did however, it was no better. The second tech at BrainyTrade was rude and acted like it was my fault that I could not connect.
I bought this mainly because it is a voice modem, and wanted my PhoneTray to play a message when certain callers called me.I cannot get Windows 7/64 to recognize this as a voice modem. I do not know if this is a Windows Driver problem, or the product itself. However, with the included drivers voice is not an option.
It took a few tries to get this to work. For some reason Windows 7 Ultimate Fax and Scan doesn't like it. I bought a cheap piece of software called Essential Fax that does the trick. I have Broadband and only use it for faxes.
An elderly neighbor bought a new computer with Windows 8 and her dinosaur computer modem wasn't compatible with the new AMD boards.None of the documentation with this device mentioned Windows 8 but I just installed it using their driver disk as a Windows 7 64bit system and worked like a charm.No annoying adware or attempts to change my homepage!! !Was my first time working with Windows 8 and aside from having issues navigating to the network for configuring the dial up network everything went fine.
This beats having to go to the local library and paying 50 cents a sheet to fax something. It was plug and play for windows 7. Just use the stock fax program on my computer. Well worth the 15 bucks.
Answer: You are actually more successful than I was.  I could not get dial tone.  My only thought is that if you are not directly connected to your PC, but instead connected via a USB hub, you might have better results if you are directly connected.