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Input:
Question: The cable company in my mom's area added a converter box to each coaxial hookup. Any ideas on how I can now program this remote?
Document: I had been looking for a simple remote control for my mother who has dementia. The cable company remote control is much too cluttered with buttons for her to comprehend in her condition. Having to turn on the cable box and then the TV...it was too much for her and she really struggled. I had been looking for a remote for her with big and simple buttons and this one was perfect. The only drawback is that it doesn't work with the cable box.
From reading the description I thought this remote would work with cable box. My mom has dementia and needs a simpler remote. She has Xfinity cable that requires use of a converter box. This remote only works on the TV so cannot be used to change channels with a cable converter box. Disappointed and by the time I figured out it would not work I was past the time to return it :(
I have a Sony direct cable-in TV. When I first tried programming the remote (very easy process) the remote hooked up on the first try but would only turn the tv on, and wouldn't increase the channel or volume, would only lower them. The company website is on the box (bigbuttonremotes.com) so I went there, got their phone number, called, left a message with Margaret in their tech support, and received a callback inside of 24 hrs.
This is a very easy product to operate if you just have to work the tv, and don't have a cable box or satellite hookup. Hubby has brain cancer and has trouble using his hands, as well as trouble figuring out which buttons to push on the remote. This seemed like a great solution, but we had a satellite hookup and the remote doesn't work with them. Now have cable through the internet, still with a box, and the remote doesn't work with it either.
If you have a cable box, such as Time Warners box, this remote will not work. It was easy to work/program, but it only turns TV on and off. As a matter of fact, it will screw up your cable box when you try to change the channel. Waste of $ for me and should have been disclosed that it does not work with cable boxes.
Perfect for my 84yo mother. Works well with cable service (no box)---easy to program with Insignia TV despite 3 other "universal" remotes that were worthless. Keep It Simple Shoppers! !
Program the TV to receive only the HDMI and RF inputs from the Cable or Satellite Box.3. Program the channel scan on the TV only to the Cable or Satellite Box, usually channel 3 or 4.4. Program Cable or Satellite to the favorite channel, also set the box to power on at that channel.The cable or Satellite box can also be set to selected favorites with the top favorite channel selected as the power on.
Received quickly and unit seemed promising but unfortunately it won't program my Mother's Apex brand television. Called the remote company and apparently Apex is one of the few that aren't friendly to this remote having only one code provided by Apex at this time. Passing it along to another party rather thank returning it. Well built unit from what I can tell.
I was reprogramming my elderly mom's TV two or three times a week because she pushed the "wrong" buttons on her TV's very complex remote. This remote was easy to program and I haven't had a panicked "my TV won't work" call since it arrived.
This is a fantastic and simple remote for the elderly or the "remote challenged". We got this for my mother who has major difficulties both seeing and comprehending a multi-button remote. It works great. The setup was a simple as the remote is to use. The only reason I didn't give it a 5 out of 5 is that it can not be used with a cable box, only directly with a TV.
Answer: My hubby who is very tech savvy tried hard to get this to work with the Comcast converter but we had no luck making it work.  Sorry.