Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
For me, a product review starts with the purchasing experience. Being in Japan with the high shipping costs, I am cautious about ordering items that I cannot see first simply because a money-back guarantee for a $20 item that costs $15 to ship is not very useful or appealing to me.

So I sent an email asking about shipping charges and which models they would recommend. TEN hours later I received a clear, helpful response from Randall J. Strossen, Ph. D., President of IronMind. I placed my order on Aril 13th at 3 PM. I quickly received a confirmation of my order and was told they would ship the next day. I am in Japan and I received my Captains of Crush Grippers on the afternoon of April 19th!

How could it get better than that?? Well, it did! When I opened the parcel I was surprised by the quality of the Captains of Crush Grippers. They are a first class product. They are guaranteed for one year but based on the high quality, they will last MUCH longer than that. If I have any complaint it would be that they are hard to close! LOL. I strongly recommend the Captains of Crush Grippers with NO reservations. The customer service from IronMind was first class and the Captains of Crush Grippers are first class!

About the Trainer Gripper: It is a good place to start if you have not used grippers before. If you have not done gloveless weight training you may find it "hard" on your hands initially, but it is a great product. I bought the trainer model, adn the sport model as a warm up for the trainer and WILL buy a # 1 and #2 as I get stronger!

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: A: very positive