Instruction: Output yes if the supporting document can answer the given question. Otherwise, output no.

Input:
Question: We just received our 9020 and the vacuum function is very noisey.  Is this common?
Document: My wife bought me this as a gift, and overall it does the job. However, there's a few things to point out:1. I received a returned or used unit, which was pretty annoying as it was a gift. The red screw on the bottom wasn't there when I received it, which is probably why the vacuum doesn't work.2. The light was broken, and missing screws to hold the magnifier in.
I received my order yesterday (Fri, 2/8) complete with all the accessories and the lamp. Everything described was in the package. When I tried to turn it on, nothing happened (display off, no head etc.). I checked the fuse, it was still good. Changed the cable, same thing.
Ordinarily I would rate the product rather than the seller, but in this case the seller is the maker. The service and support I have received from X-Tronic are the best I have had with any company ever, period. I exchanged many lengthy e-mails with X-Tronic and they were prompt and courteous in answering them all.
(For those keeping score at home, that is 1hr and 2min response time.) Wow! WOW! I received the replacement part in the mail yesterday and installed it this morning. Technical support doesn't get better than that. Let's not kid anybody: when we are buying technical parts made overseas, technical support is something we worry about.Make certain to REMOVE THE RED SCREW from the bottom.
I believe the person who wrote that review did not realize you have to wet the sponge. In addition, contrary to another review, the suction of the fume remover is fairly strong, so as long as you are not waving the iron everywhere. Both the hot air gun and soldering iron are, also, accurate and very quick to heat up. Additionally, a nice feature included in this product is that it has a sleep function.
Also the high magnification insert apparently had popped off and disappeared before I received it. Of course, you're not buying this unit for the lamp, so I do not rate the product any worse because of this, but be aware of it. Personally if I were you I would just tell them to keep the lamp when you place your order.OVERALLFor the price and amount of functions included it is a good buy. It works very well though construction quality is rather cheap.
Having dealt with mercantile station a time or 3 now I have always been impressed with the quality if customer service I received, in this instance calling in I was able to order extra heating elements for my irons with great ease directly from them and they were also happy to let me know compatible parts that could be used if I wanted to purchase locally. Once again they used high quality Hakko elements so I don't imagine I will be replacing them anytime soon.
Even functional the light isn't that great. The neck should be longer and the base should be heavier to useful.3. I don't know if I have a defective unit, or if it's because of the returned item, but the sleep function doesn't work at all. The timer doesn't count or do anything when the iron is placed in the stand. The iron also doesn't fit exceptionally well in the stand. I read the manual, don't waste my time telling me about disabling or enabling the timer.
First off, it's crooked. It's quite noticeable that the metal part of the iron is not parallel with the handle. This is because the threaded metal base is molded into the plastic lock ring crooked by a few degrees. No way to fix this. The molded ridges on the plastic lock ring look crude, like the injection molding machinery isn't working right. There's also no "grippy" overlay on this version, and the plastic is slippery to touch.The sleep function works fine.
You can't go wrong with the X-TRONIC Model #9020-XTS.
Answer: yes