Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
I love the ease of use for the Live Portable. It worked straight out of the box. I hooked it up and put in my SD card and it recorded perfectly. When recording via SD card, the files are saved in a TS format, but a quick check on AverMedia's site led me to a free file converter to change them to mP4. Unfortunately, something has gone wrong with the SD card recording feature and I now have to hook the device to my laptop, which does provide higher quality recordings straight to mP4, but the convenience of use is gone. There is little to know troubleshooting available aside from contacting AverMedia themselves. I have formatted the card and it still comes back with an error, but the card works well in my other devices. When the device worked as advertised, it was wonderful to have and great to keep cords out of the way, and while i still enjoy using the device, no reason to get a new one as this still works via computer hookup. If it worked via SD card and/or troubleshooting the error was easier, this would at least be 4 if not 5 stars.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: C: neutral