Instruction: Given a question and the related document, and generate the answer to the question based on the information provided in the document.

Input:
Question: The unit is pictured with a sivler colored frame - the one  you sent me has a black cloroed frame.  Can you send me a silver one?
Document: It's nice for saving space. The drawer sticks a lot and is not easy to open. The main thing is that what was sent is not what is pictured. I ordered ti because I thought the steaming coffee cups on the front looked cool. Well, you don't get the coffee cups on the front. I guess you have to pay extra for that.
Ordered this for my brother-in-law as a Christmas present, so I wrapped it without first opening it. The product I received did not have the cute coffee cup design on the front as described. It was just a plain wire front drawer. Too late to send it back, so I left it as is but would have preferred to receive what was pictured.
The draws is very difficult to pull out and push in, you must use both hands, one to hold drawer frame in place while other hand either pulls or pushe's on the drawer to ope n or close. Very disappointed.
The bottom of this drawer was a mesh metal and it was not installed so it laid completely flat. When you put the cups in they would fall over.I sent it back and bought the anchor one with the three drawers it works fine.
It's a solid wire-frame build, and the rails the drawer runs on are part of that wire-design. The mesh walls are a tad light-weight, but they aren't load-bearing, and are only meant for aesthetics and to contain the k-cups. (I also store Splenda packets in one column of mine.
I bought this as a Christmas present for my daughter, and while we thought it was nicely made and looked nice, it wasn't what she wanted- she didn't like the more open design so we sent it back . I did have one complaint though- it was a little warped and didn't set quite square.
It's perfect! It holds 36 K-cups at a time, so I can stock it and put the K-cups away in the closet for a few weeks until I start running low. It also complements my black and silver brewer nicely. It's very stable and has a no-slip top so you don't have to worry about your Keurig tipping over. It does add about 4 inches of height, so make sure you have enough clearance if your brewer is under a cupboard. Highly recommended.
Crappy construction. Cheap materials. The frame is not "square," making the product look warped from every direction. Worst of all, the metal tabs that keep the tray from coming apart from the frame also keep the tray from sliding in and out properly because the tabs are long enough to hit the K-cups. So even the design is crappy. Extremely disappointing in all respects. It was hard to give this product even one star.
(We have the regular sized Keurig, not the mini one.) Meaning from the wall to the front of our counter, it takes up a good amount of space and takes more space up to the left and right of the unit. Still better than the boxes of K-cups we have all over the place, so I could live with that.The deal breaker?
K-cups fit perfectly into this drawer. I can see all my flavors and know when I need a refill immediately.The drawer has a great safety feature - it stops when it's fully open so you don't end up dropping the drawer on your foot.When compared to the official Keurig storage unit which is a 2 drawer tower, this one does not look as pretty.HOWEVER, for the price and design, visual appeal can be sacrificed.
Answer: I face the same problem. I believe some sellers under this product sell the counterfeit item, and it's not identical to the product image shown on the product page. I already contact customer support. Be aware of this issue.