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Question: I have lost my cable to this reader, how do I get a replacement? What is compatible?
Document: I had an older single purpose reader for compact flash, and lost it. Cheap. maybe 10 or 12 bucks, but it came with a mini USB cable. That was the best part about it. Recently I had need for another one, for company business, and found one at one of the larger office supply stores. Still cheap. I think I paid around 15 bucks. But it's all plastic, and simply feels flimsy, and cheap.
Was very satisfied with it, but after upgrading to OSX Mavericks the reader constantly ejects when trying to transfer files. The firmware update on the website supposedly fixes this problem, but it's only available in a Windows executable. Have spent hours between today and yesterday trying to get the USB recognized in a Windows virtual machine that I setup JUST to flash the firmware.Really a waste of time. Going to the store today to get a replacement with a different brand, so I can finally view my pictures again.
One wrong move, and thats a lot of leverage to possibly damage your computers ports. I decided to keep it in the company camera bag, and try and find a better, quality unit, to keep with my laptop, where I hook it up to use it anyway. My thoughts were, that if the reader in the camera bag should fail, get damaged, lost, etc, I would have mine to use. I can tell you, I was extremely pleased when the Kingston unit arrived.
Note: if your computer doesn't have a USB 3.0 socket (it's blue), you don't need this. Get something cheaper, as not all computers can benefit from this yet. But if you do, and take a lot of photos, a USB 3.0-compatible reader like this one will save you time, as downloads from card to computer take about half the time they would via USB 2.0.I've used the CF and SD sockets on the reader without problems.
Called Kingston and got a RMA. The phone tech thought it was the cable end, but it seems more likely the socket to me. Symptoms are you have to futz with the connection till it lights up, and then be very careful not to touch it till your xfer is complete. I'm a little cranky that I have to pay postage back on a failed item. Replacement is only 90 day warranty.Reading through the one star reviews makes me suspect this failure mode isn't unique.
Update 6/9/13: The replacement unit died this morning. I sat down at my computer to clear a few memory cards and the light on the top won't light up. I tried unplugging the cable at both ends and re-booting the PC. Neither worked. Needless to say i will be contacting Scott from Kingston (see below). Lowering this item to 1 star. Needless to say any replacement from Kingston will hopefully be a superior model or a full refund.
Many of the one-star reviewers get it right. While the transfer speed is good, my laptop, a brand new Dell XPS 15 w/ Windows 7 pro, often loses track of the reader and it disappears until I remove the USB cable from the laptop and re-insert it into a different port.This is a known problem to Kingston, yet they continue to sell this reader.
if you transfer a lot of digital media this is definitely nice to have. I'm only using SD cards in it for now but I'm extremely happy with the transfer rates. Only gripe was that straight out of the box the connector on the back of the card reader wasn't aligned properly and I couldn't plug in the cable. With the help of a flat jeweler's screwdriver I was able to re-align the connector and get my plug connected but it was a pain in the butt.
I bought this as an upgrade to an older and slightly flaky USB 2.0 card reader. What a difference! If I'm moving data from my computer's SSD to a memory card, the transfer is noticeably faster. I also like the small and durable form factor of the reader. My only slight gripe is that the cable wasn't long enough for my needs. Although most folks may get by with (and prefer) a 3' cable, I needed at least 5'.
I did notice that it may be picky about cables. It would not work with the USB 3 cables that came with other devices but works perfectly using the one that was included. Don't use Wifi or a cable to your camera, get this thing. Transfering directly from your camera waste time and, most importantly, precious battery life.
Answer: You need a USB 3.0 (A Male to Micro B Male) cable. You can do a search here at Amazon or else where.