Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
The product was new and there was no shipping cost, but that did not matter because the product was not available.  However I was not notified until a week after I had ordered the product.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative