Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
Our Zojirushi bread machine is a dream.  However, getting it wasn't.  It oritinated in NC, was sent to a facility in NJ, then sent to somewhere in IL, where it was returned to NJ to be delivered to us in NY City.  The delivery took about 3 weeks, not the advertised "about 5 business days".  The item was packed in an egg crate, not its original box.  The machine was dented in the back and some items were missing.  The seller replaced the original color manual with an illegible b/w copy.  I complained to the seller, who did send a partial refund for the missing items, offer to take back the dented machine and gave me the URL for the owner's manual, which I was able to print up.  With all that, the machine works extremely well and is easy to clean and use.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: B: positive