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Question: Keyboard is charged, but the on-screen keyboard keeps popping up, not allowing me to use my Zagg keyboard.  It worked fine until recently.  ?????
Document: Just set this up for my mother in law. Set up was easy. For the hour I tested it it worked fine. This is not one of those cases that you can fold over so the keyboard is hidden(when trying to use the tablet only.) Like the set up with the keyboard. Will update if I get her opinion on how it works. She is not technically inclined so wouldn't expect much.
It will only work for a short time. I have hardly been able to use it. I would like to return it for a different one, but don't want to pay the postage. I had a Zagg keyboard case for a year that I loved. This one keeps saying it is not within range and everything else in the area is working correctly
I bought this as an Easter gift for my wife. We both use our iPads nightly. We now compete for the older iPad just to use the Zagg Keyboard. This unit communicates with our iPad flawlessly, remains charged longer than the stated times (claimed in the manual), has an integrated case, and the keys are remarkably bright - not to mention the choice of multiple colors. I expect that I will be purchasing a second Zagg Bluetooth Keyboard in the very near future.
I am typing this review using this keyboard at night. The keys feel solid, the back lighting (I like the blue light) is soothing and the special keys are handy. Overall an excellent product. Thank you Zagg!Update 10/22/13: I purchased the keyboard from Amazon in mid July and fully charged it's internal battery back then. That charge lasted more than 3 months with moderate use. That's incredible!
Product worked great for the first six months. Battery life was great. Barely ever needed to charge it. Blue tooth worked flawlessly.It even looked good. Then about about 6 months into it use the material (false leather) covering the outside started to peel away from the body of the unit.Looked horrible. Then the battery receptical inside the unit came out with the plug, therefore, making the unit completely inoperable. I am looking for another blue-tooth keyboard and it won't be from Zagg!
I bought 2 of the ZAGGkeys PROfolio+ Keyboard Case Cover for my iPad 3, model number: FOLPROBLKLIT101 and they both worked fine for iOS6.x, but as soon as I upgraded to iOS7, BOTH now do not work correctly. Only the [_] symbol works. No other key works. I attempted to look on the web for a firmware upgrade, or another method to contact ZAGG customer service, but no luck.
I purchased my IPad about 5 weeks ago. At the same time, I purchased the Profolio. It worked just fine and I'm the type of user who really needs a keyboard. I actually thought I was purchasing the Profolio+. That's what they told me at Verizon. Within the first 14 days, I ordered the + from Amazon, and returned the first keyboard back to the Verizon store. I'm glad I did. I love the backlit keys, and the keyboard functions perfectly.I highly recommend this product.
The case fell apart after a month of using it. It is barely attached to the screen. The shift keys now do not shift. The left shift produces, { , and the right  produces, :  Sadly I am too late to return this keyboard to amazon. :The concept is wonderful but having to use both keyboards to produce a :{Capitol letter sucks.I have since contacted Zagg and was told the case has a one year warranty.
The Zagg keyboard has transformed my iPad use. Now I have the use of keyboard shortcuts similar to what I have in Windows (yeah!) and arrow keys to navigate the way I can with my Android keyboard. Makes me wonder why Apple doesn't have such things available in the on-screen keyboard, of course--but very happy with the Zagg Bluetooth keyboard. The connection setup is incredibly simple, and just opening the case turns the iPad on, ready to go.
If you switch your iPad to an international keyboard (I write a lot in French), the letters of the keyboard will not yield the expected letters on the screen:  A &#34;Q&#34; for a &#34;A&#34;, a &#34;,&#34; for a &#34;M&#34;, I had to return it. Works fine in English.
Answer: Sorry never had this problem....try tapping the keyboard icon...this should cause it to drop off the screen...you may have to pair the Zagg to your device again.