Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
Unfortunately the wooden handlebars where they join to base on this trike are cracked & the trike is unuseable. A birthday gift for my 1yr old grandson so very disappointing. Unable to return because only discovered when we went to assemble it & it was outside the returns date.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative