Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: I did not receive the pictured remote. I received some new one with different buttons. Is this universal as well and why isnt it the one in the pictur
Document: Bought this as a replacement for our roku HD remote, that was lost. I was concerned at first because I didn't receive the pictured remote (which was a replica of my former), but a newer one with a netflix, amazon, blockbuster & Mgo shortcut buttons. It works perfectly with no syncing or programming required! Just pop the batteries in, point & click! Very pleased with this quality replacement :-)
I like this little fellow.It is the improved remote from the Roku1 series with additional back/info/instant replay buttons. It is infrared and works with all models of Roku digital video players, old and new. If you have the oldest 9-button remote circa pre-2010, this 12-button one is a step up.It works with Roku 2 players as well, with all channels but "Angry Birds" game - only the Bluetooth gaming remote can.
This is the second time I was sent the wrong Roku remote from eGoodies. Both times I was sent a different remote than in their purchase picture. Their remote Roku photos have 3 extra buttons 1. Red to select Netflix 2. Blue to select Pandora and black to select Crackle. The first time the error was remedied by eGoodies and Amazon. That went well. Next I bought the same remote from "fulfilled by Amazon" AMZ247". I did not know this was also eGoodies.
too make a long story short, I purchased a universal remote from walmart to replace the damaged roku remote, I returned it. I found a brand new Roku remote on Amazon, it arrived in just a couple of days and is exactly like the one that came with the Roku.
After our son throwing original we ordered this new one. Came on time and working well. Added buttons were a bonus compared to our original.
I purchased this remote at the end of august when my original remote was destroyed. Within 4 months the remote has completely stopped. I tried to contact ROKU, but their theory was that the ROKU box was defective. I have now used a different roku remote and that one worked fine, so it is this remote that is defective. I suspected at the time of pruchasing this replacement remote, that I should just get a new roku box, but I tried to save money and get a new remote.
I own the Roku 2 XS. It came with the game remote (bluetooth.) This remote functions just as well as the original. I bought this remote so that I could program my universal learning remotes. I functioned well for that task as well.
I would have given it 5 stars but the one pictured when I ordered it didn't look like the one pictured here. (I thought I was getting the one with the Pandora, Crackle and Netflix buttons). But it works great with my Roku.
My remote was dropped at least a thousand times. It was all busted up and the silvery paint on the backs of the buttons had worn off. I didn't want to pay $20 for a new one, but best price with free prime shipping. New remote worked without any problems.
Second one I've bought. Can't fault the remote however, my 2 year old has a taste for remote buttons. At least I know when I DO have to replace them (which hopefully won't be for a while) they work well.
Answer: The same thing happened to me (you can read my review, if you are interested, as I will not re-type it once again). I mean, if they aren't going to send the exact item in the picture, why don't they change the picture?"Currently unavailable", that's what it should say in this case.