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Input:
Question: Where can I get a new center pole.  I think my has been bent.  It won't pull the water through to the top.
Document: I bought this for our church dinners ... I actually bought two. Main complaint is that if the insides are not perfectly located the water heats but does not perc. Once the water is hot if it hasn't 'made coffee' all you can do is start over with cold water because the 'done' light will just stay on if you try to get it to reperc. So one worked great the other I only got hot water.
I really liked the look of the coffee maker and needed it for a charity event. When it was defective, I emailed the company and was told to return it and could get a new one. Even when I made a point of saying how important it was to have it for that weekend, the company was not cooperative. I bought one from another company and had it in time for the event.
overall the coffee pot is good. I like that it is all stainless steel, even the basket.Just a couple of problems. The tube that brings the water up doesn't fit well. the first time it was used it acutally came out and coffee didn't brew. Maybe it should be a better fit.The cup holder is very flimsy. It comes out easily and now has bent. we really can't use it but it does work ok without it.
When emptying it to clean it it dented really easily so you have to be very careful when tipping it to empty the last of the water.I wanted to give it a 3 because of the replacement part issue and because it should have lasted more then 2 years but to be nice I gave it a 4 because the price is good.
I am assuming it was not having the insides correctly located as the problem because this happened to a friend with the same coffee maker and that is how she resolved the problem. If it works next time then I'd raise my review to 4 stars. The FIX worked. Just make sure the insides are located properly and you get great coffee.
I had the coffee pot in my car and removed it to make room for my mom's wheel chair. I left it behind my car and didn't realize it till i heard a bump It was in the box which was damaged along with the outer surface of the pot. The inside appeared intact, but the cover didn't fit which prevented it from perculating, so it couldn't be used. It was for our non-profit Audubon Society,and we will have to purchase a new one soon.
It was broke n wouldn't work n I'm trying find out how to send it back  Or get it fixed
We used (or tried to use) this product 1 time a week for the past 2.5 months. It worked about 60% of the time. The rest of the time, it merely heated the water, and did not percolate the coffee. When we realized that was the problem, and not something that was our fault, it was past the return time from both Amazon and the seller. So we are now stuck with a pot that does not work and no way to return it.
I don't know if this is a common issue
I bought this coffee pot, because we needed a durable one. We use it on a daily basis and so far it has been great!
Answer: Questions USA 18009151212 www.cmglobal.com. distributed by ce north america.llc 630pm 7th court miami.fl 33166 usa