Instruction: Given a question and the related document, and generate the answer to the question based on the information provided in the document.

Input:
Question: How do you install the new firmware onto this wireless extender?  NetGear will not support this product through phone or email.
Document: This router intially would NOT reset and there was no way I could log in with mywifiext.net. I explained this to Netgear support via the only option (email) and they suggested to update the firmware-which CAN'T be done without loggin in to the extender via, you guessed it, mywifiext.net.
Who ever sold me this item should be removed from amazon! The item was broken when it arrived and then it said i get free email support not phone support. The net gear people were discussing and very rude to me. One person tried to get into my credit card and passwords.
After a dozen or more email exchanges, customer support leads you in circles ignoring what has already been tried and failed sticking to their resolution scripts which do not include "it's broken, please return it for a replacement". I have managed a help desk for years and know exactly what's going on. Netgear has made an inferior product, outsourced support to India, given them a problem protocol, and left them to shield the company from unhappy customers and product returns.
When it arrived, I commenced to set it up, and discovered that upgrading the firmware was an impossibility on that one, as well. At that point, I began to realize that Netgear Support didn't really know much about that particular Extender.Ultimately, I decided to use it, for as long as it might last. As it turned out, this unit lasted 7 weeks, and 1/2 a day. At that point, the antenna, apparently, all but completely stopped working.
While traveling, I picked up a brand new Netgear Wifi Extender, brought it home (after testing it, for a day or two) and was instantly disappointed by the fact that the test network didn't want to be eradicated, in favor of my own. After extensively emailing Netgear Support, I finally got it to recognize my network, and was able to use it for about 20 days before it was giving even more trouble, not connecting to some of my equipment.
I recently saw a range extender in a magazine, and wanted to see if I could find one that was as good for cheaper. And I did just that. The Netgear Range Extender was simple to set up and install, and has worked perfectly. I would highly recommend this product to anyone needing such an item.
I read the reviews posted on this product and was a little concerned. I went to the Netgear website and found the instructions, firmware and everything needed. I examined the information to determine if I wanted to take the risk in purchasing the range extender. I needed the extra boost to get my wifi to extend to my deck outside. I took the gamble and ordered it. I received this unit when promised by Amazon, thank you Amazon.
I actually thought I prchased a brand new item and recieved a re-furbished without appropriate documents except to go to the website for the install document. I think the product is good but still trying to set it up.
Ive owned this for over a year now. Ive tried everything to get this to work over a week at a time. Plain and simple this thing is garbage. No support no firmware upgrades to try fixing it. I know positive reviews out number negative, but wait till they have it awhile. Garbage! Ive always liked Netgear products but this cured me. Buy it if you want but you've been warned.
Buyer beware: This refurbished extender comes in a plain brown box, with little else -- no installation instructions or manual.And you don't get free live support. Expect to pay at least $39 for phone support.
Answer: I had that same issue. Netgear wants you to pay for their assistance.  V1.1.0.12 is all you need. Check the links below for the users manual.