Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
AWFUL !! It has already broken - seems to be a major design flaw.  We had the older style (same look, slightly different internal mechanism) for over 20 years !!
We had just begin to use it, and started encountering difficulties until it stopped working altogether.
VERY DISAPPOINTED !!!!!!!!!

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative