Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: All of my photos are on an independent hard drive . How would I use this product with a hard drive ,as I cannot direct the hard drive to do anything
Document: My mac hard drive recently died taking all of my data and photos. I had previously saved photos on the picture keeper and they were safe. I originally bought one of these from Hamner Schne and the shipping was very high, just purchased 5 from Picture Keeper direct and paid only 6.50 shipping for entire bundle.
Got this to protect my digital photos until I can afford an external hard drive. Pulled all the pictures it would hold...even duplicates. Let me remove any extras and put more on it.
I ordered early as a Christmas gift and now find I am stuck with this product as I cannot return. Overpriced flash drive that doesn't hold anywhere near 8000 photos. Don't buy this product
Now I am questioning the product all together. Is it really just a glorified flash drive as others stated? It was easy enough to use, so I gave it one star. I would NOT recommend this to friends, family or anyone else.
Save yourself the hassle and buy an external hard-drive memory device to store all your files in folders or purchase a cloud storage system, or a straightforward memory stick; or use all three types, because you can used a dedicated memory stick to save photos you want to play on a digital photo device, make prints of at a photo store, or display on your flat screen....
I bought this product to store my pictures on it and be able to remove them from my hard drive. Unfortunately, it only stored 1600 pictures instead of the promised 8000 pictures and for that it was expensive I thought.
hated this product, it was very complicated to use, to delete photos & start over, etc, I just bot a large capacity USB drive & will manage pictures with that
The picture keeper does save your pictures, although I was under the impression that it would delete duplicate pictures and it does, but only if the file names are the same. I paid $49 for the picture keeper which is a 16 meg memory stick. At mid quality on my nikon 5200 each picture is about 3.5 megs. Do the math, so I decided to buy a 2 tera byte usb external hard drive for $80 . Wish I had gone this way in the first place.
This device holds all my pictures and only my pictures. It is what I have been looking for. I have over 55,000 photo's on my Mac computer and wanted to store just the pictures on another device. this does it. I have other external hard drives but they back up my entire hard-drive and I wanted photo's only to be backed up. So far so good. Very simple to use&#8230;just plug it in to your usb port and it does the rest.
The product performed as advertised. It even worked with a dying Mac hard drive after an Apple &#34;genius&#34; told me the pictures could not be saved. Two points:  At 12 mp, this PK-4 will only hold around 1000 pics. Also, if you have the time and knowledge to simply transfer your pics to a standard external drive, you don't need the built-in software and will save money by using the standard drive.
Answer: I bought my PK from a catalog and not the directly from the company.  Mine also did not work properly when I tried to use it.  I called the company and they suggested that it was possibly because it had been on a shelf somewhere for awhile and the software was out of date.  The company emailed me updated software and it worked perfectly.  It was very simple to use and I had no further problems with it.  I hope you get it working.