Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
Three of the fingers on one of the gloves have ripped along the stitching (I owned them for three weeks at the time). The other glove is fine. The company offers a 90-day "no questions asked" warranty on their website. I emailed them (twice) and it has been about two months...I never heard back. Bad quality. Bad customer service. Fail.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative