Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: I am trying to use thsi with my mac and I am lost .. it says I should be able to any one who can help out I would appreciate it. Thanks!
Document: nice product, excellent customer service. does exactly what I expected it to do. the installation disc is small and I couldn't use on my Mac they were very accommodating with download information. As it turned out I didn't need the software that comes with, I am able to use Apple Garageband already installed and it works just fine. would definitely purchase other products from Tao-Tronics.
I gave this product 5 stars only because I was able to capture and record after several attempts a recording of myself from when I was 12 interviewing my grandmother a month before she passed back in 1990. I have both a pc and a mac. I tried using audacity and called up one of my &#34;techie&#34; friends and after several hours and failed attempts I was ready to smash this cheap plastic thing-a-ma-jig!!!
I got a great price on this and it did exactly what it says. Taking off a star because of shoddy construction; the door won't latch closed. Also I am grateful for the hint from the reviews to not use the included disk and just download audacity separately; it worked just fine. Surprisingly good sound for such a basic device, and audacity's filters do help make things better.
Which means if you want an uncompressed file, you are not going to get it. The other option is to uses a double ended male head phone jack. Plug one end in the tape player and the other into the computer's mic jack. This would allow you to use the computer to record in whatever file format you wish using Audiocity or my favorite Spin it again. Then edit and clean up the files before encoding MP3s. After recording and encoding my record collection I found this method produced better results.
The device did the job for which I bought it: converting cassettes to MP3. Unfortunately, it lacks instructions. Some general instructions are provided for saving as MP3. However, the software has many features that are not explained and what passes for help explains nothing to one who does not already understand the feature. With some trail and error, I did figure out some of the features, some of which are useful in converting cassettes to MP3.
I am a teacher with over 300 books on tape that I wanted to convert to cd. This gadget does what it says, and is good for the price. I wish I would have done more research. I would have spent more and gone with high speed dubbing. This is taking forever to convert using real time.
I could not figure it out so my 32 year old granddaughter, that is good with computers and electronic items tried. When she couldn't do it she called the number for help. She got someone that sounded like in India. She could barely understand him and he was not helpful. She ask to speak to someone else and did not get to do that. So, I am out the money for something that is worthless to me. Would love to have some help to make this work. Willa R. davis
It worked great and was flawless. With the pc and audacity all I heard was the tape along with my friend and I talking in the background with tons of static. The 25 dollars I spent on this to preserve a memory that will last a life time and that I was able to share with my mother and her siblings of their mother was priceless. Other than that I would have given it negative 5 stars.
I purchased this so I could upload a special recording from cassette tape to my computer. There was lots of background noise and I have yet to be able to understand how to get rid of the background noise. The recording is so poor that it really isn't worth the transfer. Maybe if there were better instructions I would like this a little bit more. As it is, I can't see that I did much other than waste my money.
They sent another one out right away. After finding out that it couldn't recognize my 8 gig USB drive, I know think that there wasn't anything wrong with the first one that they sent out. I would like to say thank you to the seller for your great customer service.
Answer: I use "Audacity 2.0.5" it's a free download and works just fine. The key is to insure Audacity recognizes the tape player as a USB device. When you download Audacity read their manual...it explains how to get started. A link to Audacity is: http://www.maclife.com/article/features/getting_started_audacity_mac_os_x   . Read this article. Hope this helps.