Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: After 2 weeks of comparing units I am down to this  Haan or Black &Decker 1850sm any feedback
Document: So far so good. I had another brand steam mop that stopped steaming after 2 weeks and during the time it worked it absolutely soaked the floor. Have not had any issues with this mop in the month I've had it. From my comparing differrent brands and models, Haan is the best for sanitizing, which was my reason for purchasing it.I love the removable center and it's attachments to use on the shower walls, counter tops, and even the mattresses!The cord length is great!
I have had this steam mop for about 3 weeks and have used it about 10 times. I ordered it from Amazon and it was delivered in just 2 days. Amazing. I ordered the Haan for the following reasons. It heats up fast, less than 20 seconds. It is the only steam mop that you can detach and use it as a hand held. I actually cleaned my oven with it.
It's been 2 weeks since I called them and I am still waiting for my replacement as my floors are getting more and more disgusting. Haan should take lessons from Neato Robotics. I had one of their robotic vacuums that stopped working within the warranty period. I got a replacement within 3 days of my call with a box and a prepaid return shipping label to send the defective unit back.
Their customer service dept is a nightmare to deal with. It will usually take me 3 extra emails and 2 weeks to hear any reply.NOVEMBER 2012 REVIEWHad it for less than 2 months and used it several times only. I like the way it cleans, BUT... parts keeps breaking and I have to constantly email Haan for replacement parts. Such a headache, especially since they are lacking in customer service.
It has only been 2 weeks, but so far it is everything that I had hoped for in a steam mop.UPDATE:  After 2 months of using this steam mop frequently, I am totally satisfied with it. It is very easy to use and works great.
Halting her, I asked "Who is responsible for the cost of shipping the mop back?" Apparently I am, according to the "terms and conditions" of the sale. I asked "How long until I get a replacement?" Apparently they won't begin processing anything until they receive the broken mop, and then it can take 2-3 weeks for it to ship.
The steamer itself works fine and meets expectations as far as intended use. However, after user the steams only 2-3 times (after owning if for less than 2 weeks) the water tank cap cracked. I emailed customer service and they told me to purchase a new cap (which was only 2 dollars) and they covered the shipping. After another 2 uses, the cap has cracked again!
I've had my steamer for about 6 weeks, and I am very happy with it. Below are my thoughts & observations:* as other reviewers have noted, you must sweep or vacuum floors before using* it leaves my floors (tile, laminate & linoleum) clean & streak-free* I bought 2 extra microfiber cleaning pads (the pink MF2P), which fit the steamer fine. I actually like them better than the blue pads that come with the steamer because they are slightly larger.
After using a top of the line Shark for about 3 years, we were dismayed when it died about a month ago. I did the online research and decided to go with the Haan SI-70 which we got online on Black Friday for $99 with free shipping. WOW -- so much better than the Shark.
I love not having to use chemicals. I also love that the floors are almost instantly dry. I just wish Haan would figure a way to put a little scrubber on the pads. It is really needed to clean black marks where chairs are moved across the vynal floor.
Answer: I can only respond that the Haan is fantastic.  I previously owned a Haan for years and it stopped working so I replaced it with the Haan SI-70 and I LOVE it.  It steams quick and gets my tile floor clean, my hardwoods shiny and I have used it on my chair and couch and carpets and it gets them clean and odorless, with 2 kids and dog and a cat I would consider that impressive! I haven't used the attachment for the grout yet, but I am excited to. Hope that helps.