Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
The knife we ordered was supposed to be new or in new condition, however when it arrived it had scratches on the handle. We returned the knife and purchased a new one for approximately the same price at a retail store. Our account has not been credited for the returned knife.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative