Instruction: Given a question and its related document, determine if the question is answerable by analyzing the information in the document. Output yes if the document addresses the question, or no otherwise.

Input:
Question: Display is very faint and hard to read Is anyone else having this problem?  I emailed customer service, and they told me that I needed to update my firmware, which I did, but I still find the display extremely hard to read.  I need to read it in a totally dark room, in order to see the display.  Anyone else have luck fixing this problem?
Document: Unfortunately, when my new Fitbit arrived, the display was so faded that I could only read my stats in a completely dark room. Once again customer service had to ship me a new device.I am now using the same device that was replaced in March and while it still works, it started falling apart again in November. I had ONLY been using the Fitbit with the included belt clip so as not to break the device's delicate structure, but the outer shell still started breaking away from the blue plastic.
I had my fitbit for 3 weeks and loved it. Last night after a hard workout on the elliptical my fitbit wouldn't display at all. It did sync (for a while). I tried to reset and tried to update the firmware. Now it won't sync at all and the battery light will not display. Sent the above information to tech support and they recommended reseting and updating the firmware....I guess they don't read e-mails!!!! I'm so disappointed.
* Product functionality is great. Used it non-stop while it worked. * 3 months in I had issues after it was in my gym bag* Emailed customer service and they told me to upgrade the firmware to address the battery issues* Did this and it did nothing. Batter was lasting maybe a day after 3 months. * Lost the fitbit and emailed them about replacing it--never heard back* Found it and then tried to again fix the battery issue. Same response with no other helpful options.
Try not to get it wet.Display is hard to see in full sunlight (I always thought this was because it is so energy efficient) Find some shade, problem solved.The first two are not really cons if you take into account their customer service's tendency to give you a second chance if it's accidentally damaged.I originally thought $100 was really steep for a glorified pedometer, but I didn't really understand what fitbit was really about. It really is so much more than your average pedometer.
After following their suggestions, but not having any luck I sent another email indicating my trouble. They asked for some information and then told me they were sending me a new one! Which arrived in a day. I have never worked with a company who was so on top of their customer service. I would recommend this to anyone!
I received my first Fitbit Ultra as a gift in September 2012 and was excited to have a slick pedometer. Shortly after receiving it, I started doing hot yoga and destroyed my Fitbit. Whoops! I had it clipped inside my sports bra and the heat and moisture in the room caused it to die. I plunged it in a bag of dry rice for two days and still couldn't revive it. I emailed customer service and Fitbit's staff promptly replied and helped me. They sent me a new one right away!!
After receiving my fitbit I had a problem with it and  emailed fitbit. They had a replacement in the mail immediately. I really appreciate great service which is hard to find,not to mention that this is a great little device. I call it the e-trainer. I do recommend that when you work out, to place the fitbit in the belt holder so the unit doesn't get wet from sweat. Have a great workout.
Fitbit said he walked 4000 steps. I'm hoping this morning's step count was just a fluke but I'm starting to think choosing fitbit was a mistake. And to make things worse we ordered one as a gift for our daughter too - hope she has better luck than we've had so far.Need better customer service and maybe better product as well.DebbieUPDATE: Customer service did get back to me Wednesday afternoon and I must say they have been extremely helpful.
This product is wonderful when it works!!! I have purchased two of these in the last 6 months - BOTH have stopped working. There is a website for people who have purchased this product and had it malfunctioned. They do not have a customer service that you can speak to on the phone!!! Terrible customer service. I have emailed them several times and still have no replacement and no solution. This has happened to me with two of these darn things. Spend your money on something else.
Well, I love the idea of this thing and enjoyed it for about five days, then it went went dark and died. I emailed customer service and they responded will all sorts of questions about how vigorous was I with it? Did it come in contact with any sweat or moisture? Where did I buy it? Seeing as I only used it dressed for work and walking around town, I cannot see how that should cause it to fail. I then took a long look through the comments.
Answer: yes