Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
Worked for about 10 days before it died. Unit shows no lights and power has been verified working.

Support was useless. Website says request a RMA via email so filled out the form. Then got an email to call in. Long hold times, so basically useless support.

As an IT guy who has bought a lot of D-Link equipment, I am surprised at the lack of support.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative