Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
Description said it would fit on a VW Tiguain.  Didn't and left two dents in back door of car after being installed correctly.  This bike rack is awful.  Returned for refund....thank goodness.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative