Instruction: Carefully assess the user's review for any strong expressions of sentiment, either positive or negative. Based on your analysis, select the most fitting sentiment option from the provided list as output.

Input:
Although the communication with the seller was 5 star, the item itself arrived broken and I have to rig it every time I use it. I do not trust the unit to hold our bikes securely due to the ripped off strap. So we are currently looking for other options to transport our bicycles.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative