Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
Someone packed this horribly wrong for some reason. It came with several items I ordered and this one specifically got out of It's own box and got scratched and dirty inside the bigger box. It was also oily; not sure why. It did manage to prepare the coffee, but the 6 cup amount was far less than expected. Kinda disappointed...

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: C: neutral