Instruction: Extract information from the supporting document to answer the given question.

Input:
Question: Mac compatible? Does this (or the zen W) work on mac computers? I know it says Windows XP, but I thought everything is supposed to work on macintosh these days...My next computer is going to be a mac... is an ipod my only option?
Document: I used to have a Zen Micro and loved it. Just got the vision 60GB for my birthday. It took almost 8 hours to fully charge. Once it did, it was fine and I transferred my music onto it.The very next day, Windows XP says it doesn't recognize the hardware. In the past 2 days I and my husband have spent over 13 1/2 hours trying to fix in incompatibility.
If the MP3 player hadn't been so expensive I wouldn't have bothered.What happens when it breaks again and my computer isn't under warranty? How much will it cost to replace the Creative device the next time? It seems to me just about everything these days comes with at least a one year warranty (or commonly two years). Does this company already know its product line is garbage? Is this a joke?I bought the Zen Vision:M by reading the reviews.
I wouldn't recommend this player unless your still running windows XP and have a version before 32 bit style OS and know for sure that the software will be able to work with your computer. The software is really the only way you can be able to put your content on the player.
I checked with CL support on this, they told me to try going to the radio and pressing the option key. It did not work, and how would they not know what people that have already posted on this know very well, they removed the functionality.Maybe they are lying or just incompetant, but I was told by sales and website I could do this.
I bought this player in mid Jan and waited a while before I would come up with a fair review :) I thought why not spend a bit more to get the extra 30GB and I didn't regret it! I updated the firmware and did everything I am supposed to do and it never gave me any problem so far. I've read many reviews about it not being recognized by windows etc so I guess am just lucky? Been using it quite a lot. Battery life is great and the screen is amazing.
I placed an order for the Vision M 60 GB player. When it arrived, I could not get it to work with my computer simply because it was not compatible with my Windows 7 OS. Went to the manufacture as well as several forums and found other users had the same issue. Some were able to find ways around the problem while others couldn't. Bottom line, I don't think the manufacture keep long term updates to make their players work with newer systems after being on the market for several years.
If you don't mind your portable media player having dust on the screen, than I guess I would still recommend this player for you, but for people like me, it will drive you insane.Though the video playback is not as rebust and I will have to convert everything I download from the net for it, I will be going for a video iPod next, because of its better external manufacturing.
It is true that phone support is only free for the first 60 days (an extended warranty is avaiable for about $60.00). I called the customer service number and tho' I didn't have the serial number with me, the person was very helpful. He assured me I didn't need the software as long as I had Windows XP and Windows Media Player 11 (I do). Sure enough I connected my player to my notebook and it was EASY!
I bought a Sound Blaster audio card for my PC, and was completely impressed with the sound quality. I even invested in some speakers for my computer, although I had no prior intention of turning my computer into a multimedia machine.Lucky for Apple and Dell, not a lot of people have the desire or know-how to research technology. Dell has created half-decent computers that are available to the public. The iPod became the first widely known MP3 player, and by all means, is decent.
Bought this in December. The first unit was DOA,  went right back to the online merchant for an exchange.The second unit has been here a few days. Software installed on two different computers. On one computer I get the "device not recognized" issue discussed elsewhere.
Answer: This device used the "Media Transfer Protocol", written by Microsoft. There is no official support on the Mac, but you can download a third party application to transfer music. http://www.wentnet.com/projects/xnjb/It lists the player as "fully tested". Please note that the FAQ says it only works on OSX 10.3 and up, but this shouldn't be a problem if you're buying a new Mac. The site doesn't make it clear that you can use the software to transfer video as well, but it sure looks like you can from posts in the forum.Please note that I have neither a Vision:M or a Mac, so I can't guarantee anything.