Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
I got this as a gift for my 90 year old grandfather. At this point in his life he lives to see the pictures the family sends him. He cannot be without his frame. He lives in a nursing home. And now what happens? The frame burns out after one year plus a few days. I start doing some research and I read here that this happens to lots of these frames. They didn't offer extended warranty when I first bought it. So now I am stuck. Either I have to tell him "no more pictures", or I have to fork over another $125 for a new frame. We still have several months left on his subscription. Chalk me up as Ceiva's latest victim. The frame is just not made to last. You'd think for the price, it would last at least a couple of years. GEEZ LOUISE! I am shopping for my grandfather a replacement device, but by another manufacturer. I won't let him down.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative