Instruction: Answer the given question by extracting information from the supporting document.

Input:
Question: where can I get a spare carafe for soup-a Chef, please?
Document: Super let down - would like to return this item but not sure if I can becauseholidays got in the way.It is not a very good blender or soup maker .I watched the info commercial & they were throwing in whole carrots ,etcI couldn't get it to blend chopped carrots.....thought it would be a an awesome gift, but it wasn't.So can I please return this? ?Christina
This functioned once, although the soup did burn. Then the blending motor died. I have been dealing with the company to get a replacement jug for 5 months to no avail; now I submitted a complaint to the Better Business Bureau.
MY BAD - UPDATED REVIEW BELOW! I made a pretty simple pumpkin soup with this, and it mixed and semi-cooked it. But it did not get it smoking hot - I tried a few times. I had to transfer to a dish and heat in the microwave to get it to serving temperature.Easy to use. Easy to clean.
I used this to make chicken soup in. The problem was it scorched the bottom of the soup maker and I could not get it all off. There is no way to remove the bottom of the maker for cleaning. The next time I used it, it tripped every single outlet in the kitchen. My wiring is brand new, so there is no reason for this to happen.
The only change which I would make with the Soup-A-Chef Electric Soup Maker would be to have the blending container made of glass instead of plastic, but it works well so I am very pleased with it. I give it the highest rating because it is a Souper Douper soup making machine!
At this point, I returned the soup maker for a refund. I do not recommend Soup-A-Chef Electric Soup Maker as it is a poor design for cleaning and defective since they burn and leak. I've just ordered the Cuisinart Blend and Cook Soup Maker with hopes to have better luck with it.
I now know how silky smooth a fruit smoothie can be, have made hot soup and sauces, ice cream, flour and peanut butter. I make green smoothies with spinach, kale, carrots, chia seeds and celery stalks. The Soup-A-Chef would never do these things - can not even mix with dry ingredents.
I ordered my Soup-A-Chef Electric Soup Maker from Amazon.com and it was my first time ordering from them. The price was such a bargain, and it arrived several days sooner than I anticipated, so I was extremely satisfied with doing business with Amazon.com. The Soup-A-Chef is a combination blender and heated soup maker. The heating element is in the base of the blending unit.
I have already made some chicken soup and it was great. I first read the detailed instructions which came enclosed as a booklet with the Soup-A-Chef, and then the following day I decided to try to make some soup. The instruction booklet has a few recipes so I used one of its recipes, but added a few ingredients. For soup making it has two program buttons which are used depending on the amount of soup that you make.
I noticed that seems to be a common complaint within these reviews. Maybe if you add the liquid 1st and allow it to heat up before adding the veggies you'd avoid burning it. I won't have the chance to find out because I ended up purchasing a new blender. After I cleaned my Soup Chef I tried again to make a smoothie. This time just with just the rice milk and powdered shake mix alone. I set it to blend. Two cycles and I still had lumpy powder in it.
Answer: I loved that it made hot soup, but the lock broke and there was no way to replace it or fix it.