Instruction: Answer the given question using the supporting document.

Input:
Question: Does the Scanpan warranty cover the non-stick surface?
Document: Even after cooking the heck out of something until bits have charred on the surface, everything rinses right off. So hand-washing is seriously a breeze, nothing sticks. We have a few scratches from a few random accidents, but it didn't scrape off any of the surface and it is still totally non-stick. I also feel better knowing industrial chemicals aren't scraping off and getting into the food over time.
As a long-time user of All Clad, I was hesitant to try something new, but I needed a good non-stick pan. These pans are as good as it gets for heat retention, heat control, super slick surface, and easy clean up. I've been using them daily for the past month or so and haven't yet gone back to my All Clad.
Totally worth the money to me! Safe from dangerous chemicals, non-stick and easy wash-up with everything I cook!Even my husband loves cooking with these.
Everything I wanted in a non stick all metal pan - great greaseless cooking, really non-stick, can use metal implements, and most importantly, not organic materials to get into food at high heat.
These two pans (9.5 and 11 inches) have marvellous non-stick properties. We've been using them daily ever since we got them, and they are impervious to scratching and super-easy to clean.One thing I have to say about the listing in Amazon.com is that it was impossible to see exactly what size pans we were buying.
These pans were recommended by a chef who praised their endurance. All of my research supported his contention that the coating does not come off if the pans are maintained properly. I have had two AllClad non-stick pans, and neither of them maintained the finish over time although I followed the rules. I love my other AllClad pans, and it's not easy for me to be critical of their product, but they just didn't hold up. These are a good weight and have a comfortable handle.
These are the best non-stick pans I have ever had. The finish is glass like and nothing sticks to it. Clean up is an easy wipe with a paper cloth to get rid of the grease and then hot soap and water. I wish,though, that they made a high sided sloped caserole.The quality is typical Danish craftsmanship, not made in China. The handle is very cleverly designed so that you can easily clean between the &#34; V &#34; .
I have stayed away from non-stick products for a long time. I was talked into trying these and was told they really are dramatically better than any other product.That is certainly true. They are solid feeling, heavy to the touch, heat evenly, nothing sticks with or without using fat in the pans and they are tough, real tough. No scratches from metal utensils, easy clean up.Highly recommend these to anyone. Now I want more to replace all my other stuff! !
This set was purchased as a gift for someone looking to eat healthier and reduce exposure to chemicals found in nost non-stick cookwear. These pans require no additional oil to cook your food. Prepared items slide cleanly out of the pans. To keep the non stick feature effective, please take the time to visit the Scan Pan website and download a copy of the use and care guide for the pans. Not sure why this was not included in the box with the pans.
I bought this set of pans 14 months ago. They were great for about a year, then they lost their non-stick nature. They pans were well cared for. Never used metal utensils, never been in the dishwasher, always gently cleaned. It has been my experience that every non-stick pan I have ever purchased will lose it's non-stick properties within a year. Doesn't seem to matter what the pan costs. The inexpensive ones last about the same as the expensive ones.
Answer: I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad.  I called the number on the warranty.  I had to leave a message, but my call was returned within 24-36 hours.  At first the representative insisted that I had done something to cause it to stick.  I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan.  The representative gave me a couple of suggestions to try.  Neither worked to keep the pan from sticking.  Finally after being very very firm, I was sent a brand new replacement skillet.  I encourage you to be firm and stand your ground.  These pans are worth the money!!