Instruction: Answer the given question using the supporting document.

Input:
Question: We bought this toaster on Amazon. The rheostat has failed and the toaster won't shut off - any ideas?
Document: We bought this toaster in Feb 2013 and as of Sept 2013, have needed it serviced twice. The heating elements have failed to work on half the slots so they only toast one side. The defrost and bagel buttons fail to work as well as a result. The lift lever does not cover the entire bottom so we have had many instances where items have slid below the lift lever.
I bought this toaster based on the positive reviews. I completely agree. This is a wonderful toaster. It browns nice and evenly and is easy to use with toast, bagels, and thicker bread slices. Good value plus free shipping if you are an Amazon Prime member. Recommend.
I bought this based on the Amazon reviews. The unit I received was a real lemon. It toasts unevenly from one side to the other and even on the same side it toasts unevenly. This is by far the worst toaster I've ever had. While the unit boasts led indicators and special settings, it fails at the basic function of evenly toasting bread. All the rave reviews lead me to believe other buyers got better quality.
Replaced a Cuisinart 4-slice toaster that broke in a little over a year old. The Cuisinart was more expensive by far and this one works great and has a crumb tray the Cuisinart lacked.Latest entry; December 5, 2013. Bought this August 5th, 2013. Today it broke down, only toasting bread on one side only, both slots. Very disappointed with junk on Amazon. Amazon won't take it back as over 30 days, the way Costco will.
!!! I love it! Thank you, Waring, Amazon, and all the reviewers who tried this product before me and gave their honest reviews. I bought it cause of you, and now I'm real happy, cause good toast is like a little bit of heaven on earth.
Once we checked it out and threw all the packaging away, the inside elements on the right side stopped working in the first two weeks. Within two months, the left side completely stopped working. We threw it away. Amazon does not take returns without original packaging. Lesson learned. We bought a different brand at Bed Bath and Beyond and kept the packaging.
Broke after ten days, wouldn't shut off - at all. Unplugging was the only way to shut it down, which we do anyway, but at least I wondered why the toast hadn't popped up and went to check. After several test runs, we concluded that this toaster is totally unsafe.
Best toaster I have ever had. Even toasting, many settings, lightweight and cool to the touch. Use it every day and has never failed us.
Initially purchased this toaster and one side of the heating elements failed before 30 days. Opted for a replacement, and now that 2nd toaster has failed heating elements, although this time it is outside of the 30 day return policy. Contacted Waring and no response from them as of yet.
Worked great for two months. Then some boring sliced bread jammed in the mechanism, failed to pop up, and burned to a crisp. The mechanism was not disengaging and had to be forcefully disengaged before the heating elements turned off. Without intervention the toast, the toaster, and who knows what else would have caught fire.
Answer: We threw ours away and considered it a life lesson.  It's a piece of junk.