Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
Amazon is great, but this item is awful!  After less than 2 weeks of use, it broke.  I called the Razor manufacturer (outsourced to another country or a foreign corp.) and they are completely useless.  They had me, a completely clueless educator of wee ones, become some kind of mechanic with tools I had no idea existed.  I don't know a spark plug from a throttle (well, I do now!).  This was, of course, after several transfers on the phone.  We mutually gave up on each other and they told me to contact Amazon for a refund.  Amazon gave me an immediate refund and I purchased an upgraded Razor in a store b/c Amazon cannot take this shipment back due to the battery being considered a hazardous material.

Just for the record, the new Razor Scooter, broke down after 3 weeks!  Currently, I'm in the process of receiving my mechanics' certification through Razor Corp.  HAH!  Now I have 2 useless coat hangers for $300 and a very upset 10 year old daughter.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative