Instruction: Given a question and the related document, and generate the answer to the question based on the information provided in the document.

Input:
Question: What is this that I hear about having to change a fuse in the grill if it blows?
Document: Worked very well through perhaps 25 to 30 sandwich-making evolutions. Pulled it out of the cupboard one day to make a toasted cheese sandwich, plugged it in -- nothing happened. The grill was completely dead -- no lights, no heat, no nothing! Turns out this device contains a thermal fuse. Once it blows, the grill is only good for a doorstop. I contacted Krups and was informed the fault is not repairable.
When we talk of "consumer waste" and "being green" in this country, it's infuriating to know that the Krups "Company line" is: "Throw the device away and get a new one!" Great for Krups bottom line, not so great for yours or the Earth's. Can you imagine throwing away 11 pounds of "working material" because a .1 ounce "heat fuse" blows? Wow!
I've love mine. I use it for anything from sandwiches to steak. It cooks on both sides, it doesn't allow meats to splatter greases while cooking. I've even used mine for vegetables. I don't mind that it doesn't have controls, the only thing I don't like is not being able to take off the grill surfaces to clean but on the other hand I hear the ones that do don't cook as well.
I was loving this panini grill and used it weekly for about four months until it died. It worked just long enough for me to throw away all the packaging and receipts...I couldn't even remember where I had purchased it.So without being able to return it, I took it apart to see what the problem was. It has a thermal fuse that breaks if the grill temperature gets too high, and once it breaks, you have to replace the fuse.
Materials such as real metal, sturdy plastics and rubber that feature attractive finishes also feel pleasant to the touch.PROJECTED RELIABILITYHaving researched this grill I am aware that many folks have experienced issues with the thermal fuse. I took this into consideration when making my purchase, and being somewhat mechanically/electronically inclined, I made the informed decision to purchase anyways, knowing that I may have to perform surgery on it at some point in the future.
First let me say I had an extremely high opinion of Krups products based on my coffee grinder that has worked since 1984. I wanted to buy this grill but, based on the many reviews complaining this model quit working, and some reports that it's due to a wrong fuse, I decided to contact Krups to ask if a defect had been identified and fixed. The contact-customer-service form would not work in 3 browsers on Windows XP.
We had a similar problem:  After about four months of occasional use when it performed well, the grill suddenly stopped working. No lights. No  heat. Nothing in the instruction book suggested that a fuse might fail, as suggested by another reviwer. We were intending to buy another or a Christmas present, but will not do so now.
It was inexpensive. It can be stored either horizonally or vertically, and the cord tucks up underneath.My only criticism is that the top plate swivels, so that whatever the thickness of the food, it can be made parallel. It would be better if it was built to always be parallel. I find myself poking at it to change its orientation with a hot pad.
I called customer service who stated they had no idea what could be wrong. I would have to mail it in - a 9 lbs package can be pricey. They could not promise they would fix it or state what it may cost depending on what was wrong with it. The lady did not care about my problem and was glad to get off the phone. She never apologized for their product, nor expressed that she was surprised to hear this.
If you leave it unattended for several minutes, it will burna fuse (like mine did this week), which Krups don't replace but I'm hopeful that I will be able to fix using the tips in the Waine,March 3, 2000 review.
Answer: I have heard the same thing and so far mine has worked fine and never had to change a fuse yet.