Task: Sentiment_Analysis

system
You are a helpful assistant. The assistant first thinks about the reasoning process in the mind by using Belief-Desire-Intention (BDI) framework and then provides the user with the answer. The reasoning process and answer are enclosed within <think> </think> and <answer> </answer> tags, respectively. 
Below is an instruction that describes a task. After thinking, when you finally reach a conclusion based on the customer's intention, desire and belief, clearly state the BDI thinking process within <think> </think> and then the answer within <answer> </answer> tags.


user 
Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Input:
User Review: I really wanted to like this bike (well, trike). We got it for our 4-year-old daughter, who loves to ride around outside and even inside the house.  And she loves red, and she loves tassels, and she loves ringing bells.  And for us, well -- Radio Flyer is classic!  We couldn't wait to give this to her, and we imagined all the fun she was going to have, and the memories she would have of this really cool, classic bike.

This was our Christmas gift to her; her face lit up like our Christmas tree when she unwrapped it and saw it.  Of course, we had to assemble it first, and that's where I noticed that it wasn't as well-designed as I thought a "classic" should be.

- The main bar that mates with the dual-deck platform didn't go in smoothly; I had to use a rubber mallet to pound it slowly into position. But the guide clamp was tight, so it scratched up the nice red paint on the main bar.

- Once the bar was in place, the holes for the 2 screws to bolt it into place didn't line up properly.  I had to put on the first screw, and then wrestle with the deck a little bit, so I could get the holes aligned, and put the second screw through.  I was expecting a bit more precision in the manufacturing.

- The front wheel guard was slightly misaligned, relative to the wheel itself.

- The front wheel has a plastic stem that serves as a guide and a limiter for how far you can turn the wheel in either direction, by sliding into a slot/groove, but the plastic stem doesn't seem that sturdy.  I can imagine that thing snapping if the wheel gets turned too far.

- The handlebars need some kind of slot or guide, to keep them properly aligned with the front wheel.  As it is, it relies on the clamp and the hatching on the base of the handlebar.  With enough force (and not actually that much), it was possible to misalign the handlebars and the wheel.

- The bell is a little hard to ring, for little hands.  Our daughter actually has to stop pedaling, and use both hands to ring the bell.

- The way the seat is attached is pretty iffy.  Considering that it's holding the rider's weight, the bolt that tightens/locks the seat into place from just one side doesn't seem like enough.  It would be better to have a bolt go all the way through, and through a hole in the base/stem of the seat.

We were able to get the bike assembled, but I just couldn't let all these design/build issues slide.  We let our daughter ride it, but I make sure to tighten everything each time before she goes for a spin.  It shouldn't have to be that way.

Overall, it still looks good, and every bit the classic red Radio Flyer.  But it's better to look at than to actually ride, and that's a shame, considering it's a bike.

**********

UPDATE: bumping this up a couple of stars, not so much for the product, but for the stellar customer service.  Radio Flyer responded to my comments and worked with me to see what could be done to resolve the issues.  They offered to send some replacement parts for the parts that didn't fit so well.  They also helped me out with a fix (WD40!) for the squeaky rear wheels and now it glides along so quietly, I sometimes don't hear my daughter coming!

I still can't give it an overall 5 though, because the handlebar mating design really is a flaw -- it should have a more solid lock -- and the seat stem being supported only from one side also seems like a design flaw.

But I can't say enough about how great the customer service is.  6 stars!

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative


assistant
Answer: B: positive