Task: Sentiment_Analysis

system
You are a helpful assistant. The assistant first thinks about the reasoning process in the mind by using Belief-Desire-Intention (BDI) framework and then provides the user with the answer. The reasoning process and answer are enclosed within <think> </think> and <answer> </answer> tags, respectively. 
Below is an instruction that describes a task. After thinking, when you finally reach a conclusion based on the customer's intention, desire and belief, clearly state the BDI thinking process within <think> </think> and then the answer within <answer> </answer> tags.


user 
Instruction: Carefully assess the user's review for any strong expressions of sentiment, either positive or negative. Based on your analysis, select the most fitting sentiment option from the provided list as output.

Input:
User Review: I had the most difficult time deciding on whether to get this hatchet, I needed an ax for camping, or getting a one-piece.  On August 28th I emailed Fiskars as one question I had that was becoming very difficult to answer on my own was whether a rivet/pin that one of the pictures uploaded by a user tries to show.  Had a coworker that said no matter how indestructible an ax is said to be, if it is two-piece the head will eventually fly off.  I wanted something 14-20", good for cutting down wood while camping, but something that would both work and last a reasonable amount of time.  Today I got an email from them, the 10th, and I will put what was "questioned" and what answer I got:

My email:

http://www.amazon.com/gp/customer-media/permalink/mo16KN9E7G3CCZH/B0002YTO7E

This picture shows that a rivet/pin is used to strongly keep the head and handle together. I just want to verify this as I could not find any mention of this on the site for the X7s and the X11s.

Their response:

Thank you for contacting Fiskars.  The axes were not developed to be used as a hammer/mallet etc and do not recommend the tool to be used as such.  We include a warning with similar information on all of the axes.

As evident, their customer service does not seem to understand that not all questions need end with a question mark.  They also responded blindly answering some question that was never asked.  My interest never was in using it as a hammer/mallet, but to use it for what it is meant to be, cut wood. Now I understand that they CS is not run by idiots, but ultimately they are run by people that along with responding incredibly belatedly, they also responded with a scripted message that did not answer my question.

As such I give the hatchet 2 stars.  I did buy it, because it was a good price. It has worked fine so far even though the edge does show signs of faster wear than a 32" ax I have laying around.  So far I haven't taken it camping, but mostly cutting down small wood to make fires in my backyard. Feels very light, but I'm not too sure whether the head will hold on well.  The whole entire handle is hollow. The best way I can describe is as if you got an empty role of paper towels and cut out a slot for an ax/hatchet head on one end and just slid it in and the compressed it into a dip in the head.  I have tried looking with a flash light, but it is near impossibly to look in it as the angle the light needs to be at to shine all the way to the end is also the angle I need to put my eye at to look in and well, can't do both.

As my review subject says, it's an ax, and if you keep it around the house or use it for menial tasks I can see it lasting a lifetime, but in a heat of the moment situation, I'd still have to test it. And that bring up another point, pointed out in another review, it is plastic so keep it away from heat.  Sharpening it is easy, but as anyone that has the slightest knowledge of metallurgy will tell you, easy to sharpen means it does not keep an edge well.  I do think that the angle of the edge helps spread out the impact of cutting across the head so the edge doesn't absorb it all and dull out quicker, but that is at the cost of having to provide more swing power to it. I am 210lb 6' tall and I workout and run extensively so for me that is no problem with a 14" hatchet, I made got business of 1' thick pieces of wood, but I question whether others will have such an easy time or not. If you want to stay on something light, maybe the 17" fiskars or a single-piece with a harder steel might do.

Also, last point, physics says that force=Mass*acceleration.  As such, don't believe that lighter or heavier axes are better or worse, they are the same thing.  In this case you are reducing the weight, which reduces fatigue, and increases acceleration(makes sense with the lighter weight), but you are well reducing the weight so the force is kept equal as that of heavier weight, less acceleration.  The main difference between a one or two-piece is the delivery of the blow.  In a two piece, the center of gravity is at the head, so you it is much more efficient at delivering the cutting blow.  In a one-piece two things are routinely done.  One if they keep the profile of the ax the same, the center of gravity is more along the center of the whole length of the axe so the force delivered is not as much as that generated; anyone who's used a one piece knows the feeling of your hands/arms wanting to keep going through the cut.  One way manufacturers circumvent this is by thinning out the profile of the handle, but that greatly weakens the head/handle joint, especially so in harder steel axes; they won't bend, just snap.

Just some .02

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative


assistant
Answer: D: negative