Task: Sentiment_Analysis


system
You are a helpful assistant. The assistant first thinks about the reasoning process in the mind by using Belief-Desire-Intention (BDI) framework and then provides the user with the answer. The reasoning process and answer are enclosed within <think> </think> and <answer> </answer> tags, respectively. 
Below is an instruction that describes a task. After thinking, when you finally reach a conclusion based on the customer's intention, desire and belief, clearly state the BDI thinking process within <think> </think> and then the answer within <answer> </answer> tags.


user
Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Customer Review: So I am one of the lucky ones that took a defective c875. The forum provided me great help but the device just can't turn on. I got up to the support team of avermedia and they were very nice to me. But I found out getting a refund from Amazon is a easier way than going through their RMA or Advanced RMA. I don't want to judge this product just by my bad luck, so I am going to keep my head cool. This device is great for people to save money on their gaming pc. It can save about 10-20 fps for recording gameplays. Compare to Fraps (around 30 bucks), it is pretty bad ass(without considering many other recording software like afterburner). It is portable and much easier to install compare to Live Gamer HD. Everything above was the reason that my head became hot and just instantly bought this c875. But now I am thinking about it, does it really worth the money? With 170 bucks, I can buy a better graphic card, increase my fps for about 10. And I don't need to worry about the life of c875. It is good if it can last up to 10 years. But 5 years, not really cool since Fraps(not using dxtory as example) is one time payment and there are free recording softwares too. Considering I got a defective product, I lost hope about this thing lasting 5 years. I hope for the very future, I can go through the comments and gain my confident again, peace out...

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative

Customer Belief: Customer believes (1) they received a defective product (c875), (2) the device cannot turn on despite forum assistance, (3) getting a refund via Amazon is easier than through Avermedia's RMA process, (4) the product could save money on gaming PCs by improving FPS, (5) the device is portable and easier to install than alternatives like Live Gamer HD, (6) the product's lifespan (5 years) is insufficient compared to one-time-payment software like Fraps, and (7) receiving a defective unit reduces confidence in its durability.
Customer Desire: Customer desires (1) Tranquility (need for security and reliability in the product), (2) Saving (need to accumulate value for money), (3) Curiosity (need to evaluate the product's true worth), and (4) Social Contact (need to rely on future user comments for reassurance).
Customer Intention: Customer intends (1) to avoid harsh judgment despite dissatisfaction, (2) to revisit product reviews in the future, (3) to compare the product’s cost-effectiveness with alternatives like a better graphics card, and (4) to prioritize refunds over repairs due to convenience.


assistant

Answer: C: neutral