Task: Sentiment_Analysis


system
You are a helpful assistant. The assistant first thinks about the reasoning process in the mind by using Belief-Desire-Intention (BDI) framework and then provides the user with the answer. The reasoning process and answer are enclosed within <think> </think> and <answer> </answer> tags, respectively. 
Below is an instruction that describes a task. After thinking, when you finally reach a conclusion based on the customer's intention, desire and belief, clearly state the BDI thinking process within <think> </think> and then the answer within <answer> </answer> tags.


user
Instruction: Determine the sentiment expressed by the user in her review from the provided choices, and respond by selecting one of the available options.

Customer Review: We're on our second one of these.  They tend to last about 2 years, and then something breaks or fails.  Fortunately, I'm mechanically inclined and have been able to fix or work around most problems.  So far, (1) the cover latch has broken.  For a while, we held the cover down while it was grinding, but I eventually disassembled the unit and bypassed the safety switches.  Now I just have to remember to have all the parts in place before pushing the start button!  (2) The heater element failed.  To repair this, I disassembled the unit and re-soldered a connection.  (3) The motor bearings froze up.  Probably this is because of all the moisture that circulates inside the machine every time it's used.  It was a pain to get the motor out to oil it.  That did fix the problem, but only for a few months, and we've been using pre-ground coffee since then.  (4) On our first unit (a white one), one of the pivot pins on the carafe lid broke off, which is a pain but can be lived with.  I have not had any problems with the electronic timer.

All that being said, it does make great coffee.  You can make any amount you want at whatever strength you want (it merely uses all the beans and all the water you put into it), and the adjustable hot-plate temperature is nice.

At about 13-14 inches tall, this is probably the most compact grind-and-brew units available.

Don't think I'll buy another one, though the price keeps going down (maybe the earlier versions weren't made in China).  We'll probably just go for a separate grinder (probably a burr grinder).

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative

Customer Belief: Customer believes (1) the product has recurring mechanical issues (e.g., broken latch, failed heater, motor bearing failure, broken pivot pin). (2) The product makes great coffee with customizable strength and temperature. (3) The product is compact compared to similar units. (4) Earlier versions may have been higher quality (implied by mention of manufacturing in China and price drops).
Customer Desire: Customer desires (1) **Independence** (to fix issues themselves and avoid reliance on the product’s durability). (2) **Tranquility** (to have a reliable, long-lasting appliance for security). (3) **Order** (to avoid inconvenience caused by frequent repairs). (4) **Power** (to control their coffee-making process without product limitations).
Customer Intention: Customer intends (1) to repair the product instead of replacing it immediately. (2) to avoid purchasing another unit despite its strengths. (3) to switch to a separate grinder for long-term reliability. (4) to continue using the product temporarily despite flaws.


assistant

Answer: C: neutral