Task: Sentiment_Analysis


system
You are a helpful assistant. The assistant first thinks about the reasoning process in the mind by using Belief-Desire-Intention (BDI) framework and then provides the user with the answer. The reasoning process and answer are enclosed within <think> </think> and <answer> </answer> tags, respectively. 
Below is an instruction that describes a task. After thinking, when you finally reach a conclusion based on the customer's intention, desire and belief, clearly state the BDI thinking process within <think> </think> and then the answer within <answer> </answer> tags.


user
Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Customer Review: I enjoy my egg cooker very much. There's no 'auto-shutoff' to speak off. It stops cooking when the water is boiled away and uses a loud buzzer to alert you that its done.  The buzzer doesn't shut off automatically. My only criticism is: a) the water measuring cup is clear plastic, so sometimes, its hard to read the water marks; and b) the poached egg feature allows you to cook only 2 (1 in each cup) at a time. Thus if you wanted 4 poached eggs - you have to run this twice.  I called and asked Krups how would I could 4 poached eggs (2 in each cup) and how much water to use - they said no, only 1 egg per cup.  So if anyone has already tested this - I'd appreciate your guidelines before I start experimenting how to cook 4 poached eggs in one shot.

Update - I've been making my wife the poached eggs (1 in each cup). The only negatives are that the eggs stick (i coat the poached egg cups with olive oil - a few drops smeared around).  I have to 'softly' push the eggs out with the goal of not breaking the yolk sack.  So, that's a minor inconvenience. And. . .finally, while the poached egg cups are dishwasher safe, they don't come out that clean. I surmise its the curvature of the egg cups (think half moon shape).

Overall, 3.5-4 stars. For just boiled eggs - 5; but for poached 3.5-4.

Six month followup.  I enjoy the egg cooker.  Eggs are cooked well, medium and poached (in shell).  never resolved how to use the poached egg cups beyond one each. But cooking poached eggs in shell works well.

The only advisory I give is that after cooking the eggs, there is 'crud' that accumulates on the black surface.  You have to use a wet towel to wipe it off; be careful using water faucet to clean it out as it is an electric device.  The crud comes from the egg; it's either the wax or something else (?) that is on the eggs.  It's a small amount, but you need to clean it off.  If you don't, you'll notice the water boiling with 'brown' tinge on it.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative

Customer Belief: Customer believes: (1) The egg cooker lacks an auto-shutoff feature and has a loud buzzer. (2) The water measuring cup is hard to read due to clear plastic. (3) The poached egg feature is limited to 2 eggs at a time. (4) Cleaning the poached egg cups and device is inconvenient. (5) Crud accumulates on the device post-cooking, requiring manual cleaning.
Customer Desire: Customer desires: (1) **Order** (need for a prepared, efficient environment) to cook multiple poached eggs simultaneously. (2) **Curiosity** (need to resolve how to cook 4 poached eggs). (3) **Independence** (need to self-reliantly experiment with solutions). (4) **Tranquility** (need for a hassle-free cleaning process).
Customer Intention: Customer intends: (1) Contact Krups for guidance on cooking 4 poached eggs. (2) Experiment with olive oil to prevent eggs from sticking. (3) Continue using the device despite flaws. (4) Share feedback to seek community solutions.


assistant

Answer: B: positive