Task: Sentiment_Analysis
Instruction: Given the user's review, identify the user's sentiment from the listed options. Answer using one of the options.

Input:
I refused this item because box was open and parts were missing so I didn't take it from ups. I reordered it fine. I keep getting charged for the one I refused.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: E: very negative