Task: Sentiment_Analysis
Instruction: Assess the user's sentiment in the provided review and select the appropriate sentiment option from the list as the answer.

Input:
I bought this mixer at the end of September or the beginning of October -- it survived half a dozen uses and broke in mid-December.
The motor was fine. It had no trouble with any of the batters I subjected it to. It had a nice slow start so flour didn't spatter all over the kitchen, nice transition between speeds, good power for heavy doughs.
But one of the little plastic rings that holds the beaters in place broke half-way through gingerbread cookie dough. Lucky it was a rolled-type dough, so the part could be found before it was ingested, right?
I both wrote and called Hamilton-Beach. They said the mixer was under warranty, and if I'd cut off the plug, take photos of the mixer, email the pictures, then send them the mixer plus $11.99 for shipping, they'd send me a new one in 2-3 weeks. No, they don't carry parts. They had no suggestions on how to fix the broken part.
Given the price of this mixer, sending it back and paying them $11.99 shipping would nearly cover buying a new one. My suspicious mind suggests that was their goal: to make the customer buy new. Given that position, I plan to never buy another Hamilton-Beach product of any kind.

Options:
A: very positive
B: positive
C: neutral
D: negative
E: very negative
Answer: D: negative