Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series)
Categories: Kindle Store, Kindle eBooks, Business & Money

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You&apos;ve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers


Publisher: McGraw Hill; 2nd edition (December 3, 2010)
Publication date: December 3, 2010
Language: English
File size: 3067 KB
Simultaneous device usage: Up to 4 simultaneous devices, per publisher limits
Text to Speech: Enabled
Screen Reader: Supported
Enhanced typesetting: Enabled
X Ray: Not Enabled
Word Wise: Enabled
Sticky notes: On Kindle Scribe
Print length: 258 pages