Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect


Sticky notes: Not Enabled
Language: English
File size: 14247 KB
Publisher: CRC Press
Publication date: January 11, 1999
ISBN-13: 978-1578200467
Edition: 5th
subtitle: 5th Edition, Kindle Edition
author: Visit Amazon's Stephen Coscia Page search results Stephen Coscia