Customer Service Care Support Success for Life: Exceptional client services, support & behavior by becoming customer centric & obsessed to improve retention, engagement, experience & lifetime value
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"Discover The Fortune That Lies Hidden When You Make Customers Fall In Love With You, Via Excellent Customer Service!" If your organization has been struggling to reach the target sales level, in spite of manufacturing superior quality products, or providing unparalleled service, then the fault may lie in how your treat your customers, that is, customer service. While many companies are busy focusing on their particular product or service, how you treat your customers is equally important, if not more. So now, if you feel that your organization needs to brush up its skills in the field of customer service, then this book is the perfect solution to your problem. Everything you need to succeed in ‘customer service’ has been precisely discussed in this book in a simple language. Moreover, what makes this book all the more practical is the different strategies that are specified that can be implemented in almost any organization. From creating a better first impression to avoiding unpleasant arguments with customers, if there is anything that you need help with, this book will be the savior that your organization desperately needs. Starting from the basics: Without understanding the basics, the problem will only get worse. So this book begins right from the start - defining customer service and telling you how good or ill treatment of customers can lead to far-reaching consequences for you and your firm. Technology to your rescue: Even technology can help you win more customers. The book has several technological tips - such as using the latest software in approaching customers online or using the best customer relations management - that you can use to gain new and retain existing customers. Employees are equally important: Customer service is not just about the customers who help your business thrive. A major role is played by the employees who act as ‘internal customers’. The information and training that your provide to them, helps them grow and develop and further improve their behaviour that helps strengthen the relationship your organization has with its customers. The details make a difference: Customer service is made up of tiny bits that come together to help the customer create a comprehensive opinion about your organization. This book targets all the tiny details, such as the greetings in emails to your body language to even responding to a customer query. It will make you realize that undertaking complicated training schemes will not be fruitful unless the details are looked into. Helps you implement the strategies: While others just help you plan, this book goes a step further and explains how to implement the strategies to improve customer service. From the time and money that implementing them would take to coming up with questionnaires and surveys, even using customer service to get more sales, it tackles everything, one step at a time. Bottom Line: Customer service is not a one-time roadblock, but a continuous process in which you improve day-by-day by learning how to handle different, and sometimes unpleasant, situations that customers might throw at you. This book is the perfect mentor that will not only identify the weak areas but help your organization have a smooth sail when it comes to its customers. Learn that and more...


Sticky notes: On Kindle Scribe
Page Flip: Enabled
Language: English
File size: 1645 KB
Print length: 61 pages
Publication date: January 4, 2018
Enhanced typesetting: Enabled
Word Wise: Enabled
subtitle: Kindle Edition
author: Visit Amazon's Neil Hoechlin Page search results Neil Hoechlin