Service is a Superpower: Lessons Learned in a Magic Kingdom
Brand: Mascot Books
Categories: Books, Travel, United States



Dimensions: 5.5 x 0.7 x 8.2 inches
ISBN-13: 978-1645432647
Language: English
ISBN-10: 1645432645
Publisher: Mascot Books
Print length: 192 pages
Publication date: June 2, 2020
subtitle: Paperback – June 2, 2020
author: Visit Amazon's Louie Gravance Page search results Louie Gravance
review: Editorial Reviews Review Service is a Superpower successfully accomplishes a challenging objective - to create a book that is instructive while being HIGHLY entertaining. Louie weaves his fascinating history at Walt Disney World with the key lessons that make Disney so successful. And probably most importantly, he shows how any organization or individual can apply those lessons. Highly recommended! --Dennis Snow - Customer Experience Author, Speaker & Consultant Louie Gravance has written the perfect story about how you can understand and implement the power of service to others in all parts of your life. I learned a lot reading this book even though I thought I knew everything about service. Service really is a Superpower. It s never too late to learn more. --Lee Cockerell - Executive Vice President (Retired and Inspired),Walt Disney World® Resort and author of Creating Magic..10 Common Leadership Strategies from a life at Disney, The Customer Rules, Time Management Magic and Career Magic About the Author Louie Gravance is often referred to as the guy that can make the Disney service concepts actually work outside of Disney. For over twenty-five years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida. At only twelve years old, he began working in California as a stage, film, and television actor and would go on to appear in movies, sitcoms, and over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful providers of magical customer experiences, Disney theme parks, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida. Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multimillion-dollar service campaigns for companies such as Bank of America, ING Financial, Choice Hotels, Nikon, and The American Council of Independent Laboratories. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a leading keynote speaker on the topic of customer service and employee engagement.