Premise: 7 / 10 The staff are very used to foreign tourists and can offer advice on sightseeing, eating locally and tours to wider Colombia. The hotel offers packages that combine a night's stay combined with a guided themed tour – such as "Ghosts of La Candelaria" – or with, say, a massage in the brightly decorated Thermae spa; all guests can use the spa sauna, whirlpool tub or the small indoor pool. The hotel has a small business centre, also available for use by all guests.
Hypothesis: The staff at the hotel are used to foreign tourists more than they are used to Colombians.