If an event is canceled or rescheduled, how do I get my money back?
If an event is canceled, you will be issued a refund at the original point of purchase. If you purchased your tickets online through Ticketmaster or AXS, you will be issued an automatic refund. If you purchased your tickets through KELOLAND Box Office, you must return there with your tickets and your original card for the refund. If you paid in cash, you must turn in your tickets for a cash refund.