Warranty Claim Procedure
All warranty claims need to be properly documented and reported to us via the client. For all warranty claims, the client must provide the following:
Description of the issue or defect of specific part(s)
Photographic evidence of the damages or defects if visible.
Video evidence of the damages or defects if necessary to portray the issue.
We are responsible for working towards replacement or remedy of the issue and/or defective item upon notification. All manual work required for the replacement or remedy of parts will need to be performed by our own team.
We reserve the right to inspect the warranty claim to determine the necessary steps for replacement or remedy of the situation.
If a damaged part that is covered under the warranty is no longer in production and cannot be replaced by an identical part, we must have the ability to provide a comparable item. Comparable item may differ in the finishing or have a variation from the original color or design.
Client reserves the right to request a formal written request of warranty claim.