What should I do if someone makes a claim against me?
If you receive any letters of demand, or are contacted verbally, contact us as soon as possible to update us.
Rest assured that Suncorp will look after any claim made against you.
If you are contacted verbally, advise that you are insured with us and that we will be looking after their claim. Do not admit fault for the damage/accident and do not offer or promise to pay for any costs.
Record as much of the other party’s information as possible, including names, residential addresses, phone numbers and vehicle details.
If you receive any letters of demand from other parties (including their insurer or legal representative) involved in the event, contact our Claims staff as soon as possible on 13 25 24, 24 hours a day, 7 days a week.