How can I request a warranty or crash replacement claim?
Remember that registering your bike is mandatory before you start any Warranty or Crash Replacement claim. To start a Warranty or Crash Replacement claim please check the Submit a Claim section. INTENSE will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the INTENSE Limited Warranty, the frameset must be presented to an authorized INTENSE dealer, INTENSE distributor or to INTENSE online staff at their request, together with the proof of purchase.