Can I return my product if it arrives melted?
WE HIGHLY RECOMMEND ADDING A MOISTURE-RESISTANT ICE PACK TO YOUR ORDER.
It's possible for some products to melt while in transit especially during summer months or in hot climates. If your package is left outside for a long time, there's a possibility that the products will melt. In most cases, you can simply put the melted product in the fridge and let it solidify. We're not responsible for products melted during transit but we will do our best to make it right! You can send us an email at
customerservice@cremedecontour.com
along with your order number and photo of the item you received.