My package was returned to sender. What happens now?
If for whatever reason your package is returned to us we will notify you. This can happen if we are given the wrong address, or if the package was not accepted by the receiver etc... If you provide us with a valid updated shipping address we will repackage your gift and send it out - just like new. There is a repacking fee of $15.00 and the cost of shipping the gift. We will email you an invoice that can be paid online. Once paid, we will repack your gift and ship it out again. The shipping charge will be determined by the package size, weight, and destination.  Once we contact you, we wait for 7 days after informing you of the issue. If we do not hear from you, or if the invoice is not paid, the package then becomes the property of ekuBOX.