Will Telus replace a broken phone?
Telus will replace your broken phone if you purchased Device Care within the first 60 days of purchasing, activating, or renewing it and if the damage, of course, was accidental. Through Device Care you can extend the phone warranty for an extra two years and gives a three year coverage cushion in case of accidental damage. Keep in mind that coverage does not apply if the damage was caused by abuse or misuse of the phone. Telus device care costs $9/month and you will be automatically charged on your bill. Replacement fees plus tax for the device will be charged at the time of the incident.