How is Feedback Score calculated?
A Positive Feedback percentage is calculated based on the total amount of positive and negative feedback that have been received for transactions in the last 12 months.
This will exclude repeat feedback from the same buyer for purchases done within the same calendar week.
Neutral Feedback is not taken into account and has no impact on the Feedback Scores but that does not mean they should be overlooked when sellers are trying to improve their customer services.