Why is my camera not focusing when scanning my ID?
If your smartphone camera does not focus automatically when scanning your ID card, you will be asked to take a manual photo of the ID document after a few seconds. Here you can change the selected camera lens by clicking on the camera icon (bottom right, see screenshot) until you can take a sharp photo with the main camera.
If you are still unable to complete the identification process successfully, please contact our free support directly (support@tantumpay.com) with the following information:
Mobile phone number (used for your Tantum registration)
Smartphone (manufacturer / name model)
Operating system (name / version)