When will the chatbot escalate the situation to a human representative?
There are several instances in which an automated chat fails to satisfy the customer’s needs. In these types of circumstances, human help is very necessary. It may be required to escalate the situation to a human agent to ensure a seamless client changeover when a customer: -Requests a phone call or video call from the user. -Asks the same question over and over again. -A question that the bot cannot answer is sent to the user.