What should I do if I am not receiving email?
If your email address is not on the mailing list, subscribe to the mailing list again.
Add SouthwestAirlines@iluv.southwest.com to your address book to make sure our email isn’t being delivered to your junk or spam folder.
If your email address has been added to the mailing list, contact your Internet Service Provider (ISP) to verify that they have not blocked email from our system.