How do I prevent being locked out of online banking?
If you have set up your security questions, and have registered your email or mobile phone number to send your secure code to, you can quickly reset your access via online banking. If you haven’t set up your security questions you will need to call 133 282 to get your password reset. Having a registered email address or mobile phone number, along with some security questions can help you manage your banking securely and safely, as well as save you from having to make a phone call. For more information, follow our step-by-step guide to setting up your security questions.