Development Tools and Runtime Support
RTOS and tooling support is provided as part of the subscription development license. Technical discussions often involve workstation desk sharing with the Deos user to help rapidly and efficiently diagnose the issue and give guidance. Support provided by key development engineers during DDC-I’s normal business hours. Written Software Support Logs received and acknowledged and their disposition is reported within 48 hours. Support Logs are responded to by suggesting work arounds or issuing new releases of the software at DDC-I discretion. New releases and upgrades, with problem corrections and product enhancements are distributed as they become available.