How can I get updates from Magenest team in the maintenance process?
A progress report on ongoing maintenance, planning, and R&D will be provided on a monthly basis via conference call or email, depending on your reference.  You will be immediately notified if our team finds anything critical during the maintenance process that needs urgent discussions and actions.  You can always reach out to the account manager taking care of your account to ask for support or send new requests via email or the agreed communication channel.