Can I exchange my sofa for a different one?
Yes! Subject to stock availability, this can be arranged. Please follow the usual steps in setting up a return, but please include details of the product(s) you'd like to receive in exchange.
We'll collect and process the return in the usual way, but we'll send out a new order in lieu of a refund. Where there is a difference in price, we'll issue a partial refund to your original payment method (if the new product is cheaper than the original) or send a payment request for the balance owing (if the new product is more expensive than the original).
Please note, if we need to send out new boxes for you to return the unwanted sofa, this is subject to a £150 repackaging.