Do I need to submit the original claim documents?
Where stated, we do need these, yes.
But to get your claim moving quickly, you can email a soft copy of your claim documents over to claimsconnect.ph@fwd.com. That way, we can start the process of assessing your claim. A soft copy could be a scan or a photo that you upload or send over electronically.
Remember, you can also submit hard copy documents to any FWD business hub or through your financial advisor or financial solutions consultant.