What is a “D.I.D.” (Direct Inward Dialing) number?
A “D.I.D.”(Direct Inward Dialling) number is a unique ten-digit telephone number given to the answering service customer for call forwarding their business telephone number to the service. When the D.I.D. number is triggered by an incoming call from the customer, the associated call script is presented to a trained call answering service agent.
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