What constitutes an error?
An error occurs when:
A transfer or transaction on your account is:
Not authorized by you
Incorrectly posted to your account
Not properly reflected on your monthly statement
There is a computational error with a transfer or transaction on your account (e.g., transaction was for $32 but posted for $23)
You did not receive the correct amount of funds (e.g., you requested $50 from an ATM but only received $40)
You request documentation or additional information from us about a transaction from a closed dispute
All other types of disputes (e.g., goods not delivered, or goods or services not as promised or damaged) are not considered errors.