Why are all the calls recorded?
Like 911 calls, all calls to the IPC are recorded. IPC calls, like medical records, are kept confidential. Information regarding the call is entered into a computer database. This provides general information for national statistics regarding age and sex of the victim, name of product, treatment and the zip code where the call originated. Callbacks are made to determine the outcome. Outcome information is provided to agencies that regulate consumer safety issues. No personal or confidential patient information, such as your name or phone number, is ever provided to a national database.