What is moi's warranty and return policy?
We want you to be 100% satisfied with your purchase from moi. If you're not happy with your purchase for any reason, you can return your order for a full refund within 365 days of purchase for moi engagement rings and 60 days for bands and all other jewelry.To qualify for a return: • Item(s) must be unworn, unaltered, and undamaged.• Item(s) must NOT have any personalized or customized inscriptions. • Item(s) must be returned within 14 days of the return authorization.To start a return please reach out to the moi team here with your information and order number.Each moi ring also product comes with a full lifetime warranty which includes 2 free resizings, an annual cleaning, and a guarantee against manufacturing defects for the life of the product.Improper maintenance, repair, sizing or other any service performed by someone other than moi will void the moi warranty. The moi warranty is only valid for original purchasers of moi products and is non-transferable. Manufacturing defects do not include normal wear and tear, lost products, or products damaged due to improper care. For all warranty and return shipments, moi is happy to offer free shipping in the continental United States. Expedited service is also available for a fee. Claims fulfilled to Alaska, Hawaii, and U.S. Territories have a surcharge to cover the additional costs associated with shipping to/from these locations.Unfortunately we do not offer free shipping outside the United States at this time.For more details please see "Our promise to you".