Do you offer make-ups or credits for missed classes?
When you enroll your student in a class, that spot is held exclusively for you, and we will have a qualified instructor and warm water waiting for your child each week. As such, we do not offer make-ups, refunds, or credits for missed classes. If your child is unable to attend, you have three options:
Bring your child to his or her next scheduled lesson.
Schedule a drop-in class. Each currently-enrolled student receives up to 3 complimentary Splash Passes per year. After that, drop-in classes can be purchased at a discounted rate.
Attend a complimentary family swim event at one of our schools. Please contact the office for dates and schedules.
Consistency is one of the keys to our program, and we ask that you do your best to regularly bring your child to swim class. Should you find that your current schedule is no longer convenient, please contact the office about changing your regularly-scheduled class.
If we cancel a class for reasons which are within our control, we will try and re-schedule your child’s lesson for that week so that he or she does not miss an opportunity to practice their skills, or if you prefer, apply a credit to your Splash account for future use.