When is support available?
The Teradata Cloud Service Portal is available 7 x 24 x 365 for the submission of incidents, changes, and requests for information.
Business Day: Monday-Friday 9:00 AM EST-8:00 PM EST.
Next Business Day: Example: If a S2 or S3 incident is opened in the Teradata Cloud Service Portal after 8:00 PM EST on Friday, Teradata Staff will respond to this incident on Monday at 9:00 AM EST.
For general AWS or AWS Marketplace issues, please contact AWS Support directly.