For my contents, am I required to provide proof of loss or damage?
Validating loss or damage to contents helps us take the necessary steps to repair or replace covered items.
Proof of loss or damage can be given by providing:
photos of damage
details of a police report (for theft), or
proof of ownership documents (receipts, manuals etc).
For more valuable items we’ll ask for more evidence to substantiate your claim than we would for less expensive items.
These documents can quickly and easily be added to your claim online.