Can I return or exchange items in my order?
You can return fabrics*, ready-made goods, and all other products for a refund, if they are unsuitable in any way. If you wish to exchange goods for something else, the quickest way to achieve this is to return the goods for a refund, and place a separate order for the other things you want.
When you want to return something, please follow the instructions on the Returns form, and also contact us within 14 days of receiving your goods so that we may help you with the return.
Items must be returned to us in their original condition, securely packaged, within 28 days of receipt by you.
If the goods are returned due to an error on our part or a fault within the product, then we will refund the price of the goods plus postage costs. If the goods are returned for another reason – e.g. you changed your mind or did not like the colour – then the postage costs will not be refunded.
* This policy does not apply to samples or Interiors fabrics, which are non-returnable.
This does not affect your statutory rights as a consumer.