What is your Shipping & Returns policy?
ShippingWe ship worldwide for FREE on all orders.We understand how important it is to keep both you and your loved ones safe. We therefore proudly offer EXPRESS shipping on all orders, anywhere* in the world, via DHL Express.You can expect them to arrive within 1-3 business days.*In some countries, customs fees may apply. To the best of our knowledge, mask orders to the USA and Israel are exempt from customs fees. If you're shipping elsewhere and are unsure whether or not customs fees apply to you, we recommend contacting your local customs office for up-to-date information.Exchanges & ReturnsReturns on items eligible for returns are accepted within 14 days of purchase. Due to the nature of our products, returns must be in new, unworn condition with tags attached and in
the state you received them. We reserve the right to refuse worn or
damaged merchandise.Conditions for ReturnsIn order for the Goods to be eligible for a return, please make sure that:1. The goods were purchased in the last 14 days.*2. The goods aren’t used or damaged.3. The goods are in the original packaging and never opened.4. You have attached the receipt or proof of purchase.*The Customer is responsible for checking the accuracy of the contents of the package within 14 days timeframe.We do not accept returns of the following items:1. Goods made to your specifications or personalized.2. Goods which according to their nature are not suitable to be returned.3. Goods that are not suitable for return due to reasons of hygiene and safety, we cannot accept goods that are not in their original packaging and/or were opened.4. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.5. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.Returning GoodWe encourage you to contact us at +1 (201) 992-6498 in order to assist you with the optimal return of the items. You are responsible for the cost and risk of returning the goods to us. You should send the Goods to the following address:Sonovia Ltd. Habonim 1 Street Ramat GanIsrael, 5246205+1 (201) 992 6498We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery