What are some of the challenges of the O2C process?
An O2C process—especially for businesses that do a high volume of sales—has a lot of moving parts, as well as dependencies. For example, businesses are dependent on customers to pay their invoices on time. When payment is late, businesses have less working capital, which can impact payroll, timely vendor payments, and company morale—all of which can further negatively impact the O2C process and compound the problem.