What is an RMA number and why do I need it?
An RMA (Return Merchandise Authorization) is a numbered authorization provided by InfraredSaunaGuru to permit the return of a product. We require this to avoid unnecessary returns. Any Warranty Claims, Return Order, and etc; all require an RMA number. Do not ship your item until a unique RMA number is issued to you via e-mail. We will not accept packages without an RMA number, therefore you package will be returned to the sender.