What is your Event Cancellation Policy?
We understand that many decisions are out of our control, however, with the recent restrictions, we feel that customers should be able to make decisions regarding major events in a timely fashion with the knowledge of current recommendations.
Because we have to order most of our products a minimum of three (3) weeks in advance in order to have them harvested, packed, and shipped we will have the following cancelation policy/costs.
If an event is canceled three (3) calendar weeks or more prior to the event there will be no cancelation fee. If the event is re-booked we will maintain the pricing and carry any deposits and payment forward to the rescheduled date.
If an event is canceled less than three (3) weeks from the event date and more than 10 days from the event date there will be a 40% cancellation or rescheduling charge for the event as materials have already been ordered and cannot be canceled by us from our suppliers.
If the event is canceled or rescheduled less than 10 days but more than 3 days prior to the event date the cancellation fee will be 60%.
If the event is canceled or postponed within 3 days of the event date the cost will be 100% less any delivery fees unless the event was actually delivered in which all charges will be the responsibility of the customer.
We regret any issues this may cause but there are real costs involved with committing to product for any event.
Toomie Farris, AAF, AIFD