What to do in the event of a claim
Contact us by email at sinistre@etudassur.fr or call us on 03.22.53.45.51. You can also start your procedure via your personal space. Thanks to your student home insurance, if you need a professional to come to your home quickly, contact Etudassur’s assistance service on 01.55.98.71.14. available 24/7. In the event of water damage, turn off the water supply and contact the property manager to stop the leak. If necessary, contact the Emergency Service. If the leak is coming from a neighboring building, you must fill in a water damage report and have it filled in, then send this document to us. If you are the victim of theft or vandalism, contact the police or gendarmerie directly to inform them of the offence. Inform the residence manager and the Emergency Service. Finally, for your student home insurance to work, lodge a complaint at the police station or gendarmerie. You can also file a complaint by filling in an online declaration on the Ministry of the Interior website. Don’t forget to send us your complaint within 48 hours. For all other claims, inform the residence manager and send us a detailed claim declaration within 5 days by e-mail or via your personal space.