How do Virtual Clinic visits work?
In addition to Doctor (GP) visits, you have access to virtual consultations via the Virtual Clinic platform on the Mobile App or website. This Benefit provides access to virtual consultations with a Prime Cure Network Doctor (GP). Your available virtual consultations are subject to your chosen plan.
On the MyHealth Plus plan, you have unlimited virtual consultations per Insured Party, Per Annum.
On the MyHealth Core plan, you have four virtual consultations per Insured Party, Per Annum.
On the MyHealth Vital plan, you have two virtual consultations per Insured Party, Per Annum.
To book a virtual consultation online, log in to the Mobile App and under “My Benefits” select “Book a Virtual Consultation”, or book a consultation on the website
by selecting “Self-Service” and then “Virtual Consults”.
You can also contact the call centre on 0861 665 665 and request a virtual consultation.