Why does residential delivery cost more?
Freight carriers charge an extra fee to deliver to residential zones because they are harder to access. Shipping freight with a residential service also adds a day to the lead time because a delivery appointment and signature at delivery is necessary. Residential delivery with a lift gate does not include inside delivery. Inside delivery is not always available for residential services. Whether or not it’s available depends on the freight carrier as well as your location. If your residence is on a private road. The commercial carrier will not be able to deliver to your door. They will not be able to drive on the private street. You will have to meet them on a public street or pick up from the local terminal. Since residential deliveries have different requirements they cannot be guaranteed. For these reasons, we recommend delivering to a commercial address with a loading dock or forklift whenever possible. Important: All delivery attempts that cannot be completed because a shipment was sent with a commercial service to a residential zone, will result in an additional charge for the residential service (minimum of $75) and the re-delivery (minimum of $150.) It will also delay the order’s delivery date at least one business day.