What are the conditions or rules to return or exchange a product?
- Return requests will proceed within a period of 7 days from confirmed receipt of the order. When the company authorizes it, the client must send the piece within 48 hours of the company's response by email. Shipping costs will be covered by the customer. - The company may, but is not obliged to review requests for product changes, after 7 days of receipt by the consumer. Items to be exchanged must be in the same condition that they were shipped. - The price tag and/or brand, decals, safety or hygiene stickers may not have been removed, nor use of any kind be observed, the product must be seen intact, without use, without odors, without marks of any external agent including, but not limited to, not limited to lipsticks, ink, paint, no evidence of washing or any other alteration. - In cases where the company authorizes the change or return, the customer will receive a full refund of their money to their original method of payment. - The company reserves the right to launch special offers in which it is explicitly indicated that it will not be subject to change. This means that it will not be subject to the aforementioned process. - In all cases, the customer will bear the cost of shipping. - THIS POLICY DOES NOT APPLY TO SWIMWEAR, EARRINGS AND UNDERWEAR, WHICH WILL NOT BE RETURNED FOR SAFETY AND HEALTH REASONS.