Do You Accept Returns Or Exchanges?
Due to the customized nature of your order, we do not offer refunds or exchanges. All sales are final. All orders must be reviewed within 72 hours of delivery. If within 72 hours of delivery, and at our sole discretion, reasonable requests for revision will be considered.Orders with spelling, spacing, address, or other such mistakes that were present on the proofs approved by the Client are not our responsibility. Client may request a reprint, but we have sole discretion to approve or deny the request. If the reprint request is approved, the full cost of the reprint and a setup fee ($100) will be covered by the client. If the prints Client received do not match the approved proof, we will reprint all affected items free of charge. If there is an error in on our end (ex. wording on the prints you received do not match the approved proof), we will do our best to remedy the situation. Usually, we will either provide a reprint or a credit for the misprint, depending on the invitation mailing schedule. However, such requests must be made within 72 hours of delivery. If there is a problem with your order, please contact us via email within 72 hours of receiving your order at hello@lilyandroeco.com to get in touch with our super-helpful customer support team!