What is the reservation, cancellation, and refund policies?
Payment is required at the time of the reservation made. (Cancellations effect our boutique hotel significantly due to limited rooms). Standard Bookings: 15 days prior to arrival for refund. Group Bookings/Property Buyouts: 60 days prior to arrival for refund
Special Event/Non-Refundable dates: BottleRock (Thursday, Friday, Saturday, Sunday)
No credits or refunds on early departures. Hotel will retain 3% of total booking for third party credit card processing fee on cancelations. Reservations are not transferable to any other person(s). In the case of any catastrophic event, locally or nationally (fire, earthquake, pandemic) and a State of Emergency has been declared, all cancellations within our cancellation policy will be given a credit for a future stay for the amount of the deposit, or for the amount charged (Direct, Booking.com, Expedia, HotelTonight, etc.). No cash refunds. Payment Processing Fees are non-refundable. If you need to shift your reservation dates, please contact the hotel directly to avoid additional payment processing fees.