What is Agiloft used for?
Agiloft is Help Desk Software. Agiloft offers the following functionalities: Incident Management Social Media Integration Multi-Channel Communication Macros (Templated Responses) Document Storage Customizable Branding Ticket Management Surveys & Feedback Known Issue Management Knowledge Base Contract (SLA Management) Community Forums Automated Routing Alerts (Escalation) Self Service Portal Live Chat Learn more about Agiloft features.