My Petrek is giving me false Geo-fencing alarms
There is a few reasons as to why your tracker might be sending you some false alerts especially when you find your cat or dog just lazing round the living room or in the back yard. The most common cause is weak GPS signal, because as you'll read in the product page descriptions that when the tracker is under shelter, indoor or wedged between your pet's neck and the ground this can block direct GPS signal from above which is required for a more accurate location.  When this happens,  inaccuracies of up to 200m or sometimes even up to 1km in extreme cases will occur.  Hence, false alerts will occur when direct GPS signal is blocked. So the best way to reduce false alarms is simply move the Geo-fence out a little at a time until the false alarms becomes minimal. Unfortunately due to current technology limitations associated with small GPS tracking devices this is a common characteristic for small size GPS trackers. This is why in our online guide we stress that if Geo-fence is triggered always check the GPS signal strength, if it shows “Excellent” and you see a pattern of your cat or dog moving in one certain direction then you should switch to urgent mode and start walking towards the same direction. If you find that there is still inaccuracies even when out in the open/on the move move please get in touch with us and our technicians will do a full inspection for you. Ideally to make sure your tracker will work when it's needed the most, switch to urgent mode and put it in the car on your next grocery run to confirm that it tracks majority of the route you drive on. If it does not, contact us so we can get a full inspection and repair done for you.