My tracking number says my order was delivered, but I have not received it.
If your tracking number states that your package has been delivered, but it has not been received, it’s possible that it was delivered to a neighbor, mail room, or manager’s office. If you have checked these areas (if applicable), and you are still unable to locate your package, please reach out to our customer service team for further assistance. Reach out to our Customer Service team to complete this request.