What is Louis's return/exchange policy?
In addition to the right of cancellation, customers can exchange any product purchased from them or return it for a refund of the purchase price within 2 years (from the date on the proof of purchase), provided it is still complete, new (unused), in its original packaging and unsoiled. They only refund the current retail price, even if it is lower.
Please enclose your proof of purchase with all returns. If possible, tick the reason for return on the return form. There is no obligation to do this, but it will enable them to rectify any weaknesses and improve their service. The address for your returns is Detlev Louis Motorradvertriebs GmbH, Customer Service, 21027 Hamburg, Germany.