If my claim is approved, how is the lower room rate applied?
If you have not prepaid the full amount of you stay, the room rate will be adjusted on your reservation to reflect the lower rate, including an additional 25% discount. If you have prepaid the full amount of your stay on Radissonhotels.com, the hotel will refund the full amount charged to your credit card for the original rate booked and then charge the full amount of your stay based on the lower room rate, with the 25% discount applied, to that same card.