What should I do if my jewelry breaks or gets damaged?
Our pieces are extremely durable, but if your jewelry damages within 180 days of purchase, we’ll send you a replacement, free of charge. (We’ll first have you send the damaged piece back, we’ll pay for return shipping costs, then we will ship your replacement). Email us at support@icemob.co to submit a claim, we will respond within 24 hours and make it right! If for any reason we no longer have the item in stock, you can exchange your piece for another of equal or lesser value. After 180 days, we may charge a 10% fee to replace the broken item. Covered damages include: Stone fell out Breakages, like a broken link Clasp issue Not covered: Tarnishing Every Icemob piece is made from solid 925 sterling silver. All sterling silver can tarnish over time, but it can be easily reversed with a simple cleaning. How To Clean Sterling Silver Jewelry Scratches