WHAT EXACTLY IS AN OPERATIONS MANUAL?
These are several documents including operating procedures and relevant information that the operations personnel must be aware of. In Europe, it is legally required that the whole document conforms to the Regulation for Air Operators 965/2012 established by EASA. The Operations Manual contains detailed information on the company operation including for example: flight planning, passenger handling, ground operations, security procedures, information provided by the aircraft manufacturer, health precautions, flight time limitations, goods that may be carried, performance of the aircraft, training of the personnel, management system