I have received a faulty product. How can I replace it with an undamaged one?
We apologise if this happens as we always aim to deliver your items to you in their original condition. We request you to inform us about the wrong/damaged goods within 7 days of receiving the order. We take full responsibility for the following situations: You received a wrong product If you receive a different product, colour or size than your actual order cart, we’ll assist you in exchanging it with the right products. You received a damaged product If you receive a torn/damaged product, you can do the following: Return the item for a full refund:  For returning a damaged product, follow these steps: E-mail us the picture of the damaged productShip the product to us*Our team will inspect the product for a quality checkYou’ll receive the refund within 7 working days. Replace with a fresh product. For replacement of a damaged product with a fresh one, follow these steps: Ship the product to us*Our team will inspect the product for a quality checkYou’ll receive the replaced product within 7 working days. Note: *Since we do not offer a reverse pick-up on the returns currently, you’ll need to return the products at a provided address and we’d reimburse the shipping allowance for you up to 10$ (shipping receipt required)