How would you successfully negotiate a settlement offer with a customer?
Settlement offers represent a fair market value. This ensures that the customer is treated correctly. At the same time the settlement needs to be in the best interest of the insurance agency. I would try to find a balance between these two objectives and begin with a lower offer in case the customer was not willing to settle and I needed more money to negotiate with. I would also try to break down the compensation so the customer was more informed and more inclined to settle.