What happens if a booking where the traveler redeemed rewards at the checkout is canceled by them or the supplier with the free cancellation period?
If a booking is canceled where Rewards was applied at checkout, the rewards value associated to that booking will be reissued with an expiry of 30 days from the original issue date. Rewards will be available to redeem for 180 days from the date they become available. Viator Rewards can not be used in conjunction with a promo code. TA’s can remove the rewards at checkout and apply a code there if they prefer. If customers choose to apply available Rewards at checkout, we will automatically use the maximum amount possible.