If I have a Support and Maintenance Agreement, will I get telephone support?
Yes, once a case has been logged via email, you will have access to telephone support to escalate any of your open cases if we have not responded within the time frame set out in the service-level agreement, or if you are unhappy with the time taken to provide a solution.
Telephone support is manned from 09:00 - 17:00 in each local office that provides support. You can find the numbers through your RWS account.