What are the types of tasks that we can automate with conversational AI?
Conversational AI can automate customer service, product recommendations, and managing appointments. By natural language understanding and speech recognition, conversational AI reduces the need for human agents. Some businesses that are using AI chatbots to automate their operations include Walmart (e-commerce), Amazon Alexa (e-commerce), Google (human intent), Facebook Messenger (human language), and Uber (experience).