Why do you charge cancellation fees?
We assume when you send an order to us that you want to receive your shirts.  There are costs associated with processing your order, ordering shirts, and completing your layout.  Depending on when you wish to cancel your order, an appropriate fee will apply to cover those costs.  Full cancellation policy details can be found on our Pricing page.  Additionally, when a refund is applicable, it may only be possible in the form of a credit.  See the next question for more details.