I ordered three days ago and my parcel still has not arrived. What can I do?
After placing your order, you will receive an email with the tracking number within 1-2 working days if your order has been dispatched. If no email has arrived, please check your spam folder and contact us if you have not received an email.
You can find the standard delivery time for parcels  here.
Unfortunately, during peak seasons (Christmas / public holidays etc.)
there may be delays on part of DHL. If the parcel is delayed 7 days over
the standard delivery time, please contact us so we can initiate an
investigation with DHL.
We will ship your order within 24h, in exceptional cases within 48h (on working days) after receipt of payment.