Change Status - make a comment mandatory or optional
When an Administrator changes the status of a workflow step, that change can include a comment. The Verification Comments' page enables you (as an Administrator) to set whether the status change must have a comment or whether adding one is optional. Please note that the mandatory setting is against the status itself; meaning that any comment can be chosen when changing a workflow step to that status, but the status cannot be changed without choosing a comment. Individual comments cannot be made mandatory. When a status requires a comment (it is mandatory), the operator can choose one from the list or they can create their own.Steps - Make a comment mandatory or optional when changing to a particular statusTo make a comment mandatory or optional when an Administer changes the status of a workflow step: Go to Configuration.Select Verification.When the Verification Comments' page opens, scroll down until you see your required workflow status (the one that you want to change the comment option against).Verification comment options can be added to any of the workflow step statuses, which are: Approved, Conditional, Submitted, Pending, Incomplete, and Declined.Go to the Required comment section.An example of the Required comment section for an Incomplete verification comment option is provided below:The Required comment section allows you to pick whether a comment is required when a workflow step is changed to that status.Yes = MandatoryNo = OptionalYou do not need to make any changes if the setting already meets your needs. Feel free to continue with your day!To change the option, click on the unselected radio button.The Required comment option changes and a confirmation appears on the page - for example:Congratulations! You have changed the Required comment option for that status. More InformationFor more information on Verification, please see the following articles:Edit a verification comment optionReorder your verification comment optionsDelete a verification comment optionVerifying a Workflow