How does live chat bank customer service work?
Live chat varies between financial institutions. Some places, like Ally and Capital One 360, require you to log into online or mobile banking to use the live chat feature. Other institutions have a live chat feature on the bank website. There will usually be a chat box at the bottom of the screen or a link on the contact page. You won't need to be a customer to talk to a representative. You can ask questions if you're exploring banking services.