I WAS CHARGED TWO TIMES ON MY CREDIT CARD, WHY?
At Charriol, we want to assure you that we take great care to ensure a smooth and accurate payment process. When you place an order on our website, we understand that you may notice duplicate charges on your credit card statement. We want to clarify the reason for this occurrence and provide you with the necessary information:
Authorization Request: When you submit your order, a request for authorization of payment is initiated. This step is necessary to ensure that the funds are available and to reserve the amount for your purchase. During this process, the authorized amount may appear as a pending transaction on your credit card statement.
Actual Debit: Once your order is confirmed and ready for shipment, the payment is processed, and the actual debit takes place. At this point, the duplicate charge from the authorization request is removed, and only the final transaction amount is debited from your credit card.
Please note that the timeframe for the removal of the authorization request can vary depending on your credit card issuer's policies. It typically takes a few business days for the duplicate charge to be reversed, but the exact duration may differ based on the specific credit card company or bank.
Rest assured that we only charge your credit card once for the actual amount of your order. If you have any concerns or require further clarification regarding the billing process or any duplicate charges, we recommend reaching out to your credit card issuer or contacting our customer support team. We will gladly assist you in resolving any issues and ensuring a seamless payment experience.
Thank you for choosing Charriol, and we appreciate your understanding regarding the temporary duplicate charge that may appear on your credit card statement.