How do I book a video or virtual consultation and how does this work?
Simply click the Book Appointment button on the top of our website and you will be taken to the booking page to select video or in-person appointments. Select the video consultation and you will be shown the available dates. It is easy to book a video consultation at a time that is convenient to you. These are so convenient and you can be in the comfort of your own home or work. You must be on UK soil at the time of your appointment.
Once your booking is confirmed, you will then receive a welcome email providing a secure questionnaire, which will need to be completed prior to your appointment, please allow 15 minutes to do this.
You will also receive a link in your email to use for the video appointment. The video link is provided through our secure patient platform.
At the time of the consultation please make sure you have a good WiFi connection and that you find a place where you are comfortable and can talk in private.
We recommend clicking on the video link a few minutes before the consultation to check it is all working and that you know how to mute and unmute and switch your camera on and off.
We will need to see Photo ID at the start of the consultation to verify your identity as your appointment cannot proceed without showing this proof. We will also ask who is present during our consultation and check you are in a safe place for us to talk. We will ask what your pronouns are and check if there is anything sensitive you would like us to be aware of before we start. If there is anything you would like to be made aware of please do not hesitate to let us know.
If there are any problems with video connection, we will call via the telephone number you have provided to continue our consultation.
We look forward to meeting you at Rowena Health.
Dr Carys Sonnenberg Rowena Health