What happens if my goods are lost during delivery?
Once you have sold your goods, they will be delivered to your customers by a carrier. If a loss, breakage or theft occurs, liability is governed by international conventions. These conventions often favor the carrier, which means that compensation may be lower than the actual value of the product. In general, carriers will not compensate more than 23€ per kg of goods. It is recommended that you consider purchasing additional insurance to protect against the potential loss.