How do I access the tabs other than the Technician tab as that is the only tab viewable to me?
The Workflow and Field and Form Rules tabs will be available as soon as a template is saved after configuring the necessary details in the Technician tab. The Requester tab will be shown only if the Show to Requester option is enabled within the Technician tab. To learn more about these configurations, see the Incident Template and Service Template help articles.