What can I do if I do not have a keycard?
In this case, you can select the option "Pick up ticket at the cash desk" in the personalization step when booking. You will pay an additional CHF 5 fee (no deposit) for the new keycard. You will receive a voucher by e-mail, which you can print out or show on your cell phone at the selected cash desk. You will receive your keycard with the loaded ticket and pass through the turnstile.