What is a Flex Ticket? How can I upgrade to a Flex Ticket?
Your plans may change, we get it! The Flex Ticket upgrade is an additional $10 per ticket for THE RIDE. This upgrade enables you to change the date and time of your reservation once before your scheduled departure. Select the “Upgrade to Flex Ticket” option while making your reservation online at experiencetheride.com. Flex Ticket exchanges can be made with our Customer Care Specialists by the phone number or email address provided in the emailed ticket confirmation. Your one-time change must be made at least 1 hour in advance of your scheduled departure time and is dependent upon space available.
Non-Flex Ticket reservations requesting a change are subject to an exchange fee of $20 per ticket for THE RIDE. No reservation changes are permitted within 1 hour of your scheduled departure time.
THE RIDE tickets are nonrefundable and nontransferable.