What if I trigger an alarm accidentally?
Don’t worry. If you’ve accidentally triggered an alarm in 911 Dispatch mode, you can easily cancel it in the app by entering your PIN within 15 seconds. In 911 Dispatch mode, we’ll still contact you to confirm the emergency. If you haven’t had a chance to cancel your alarm, simply tell our agent that you don’t need help. If you are unable to cancel the alarm and an emergency dispatch occurs for a false alarm, a fee from your municipality may apply (fire, ambulance, police services).