What happens if I find a lower rate on another website?
Once you have booked with hotelesdunas.com you have 24 hours to contact us at comercial@hotelesdunas.com and tell us that you have found a lower rate on another website.
Your e-mail should include the following information:
Details of the reservation: Dunas locator number, hotel and arrival date.
Client details: full name, nationality, contact phone number (including country code) and email.
Details of price found elsewhere on the Net: URL of the website in question, terms and conditions offered, currency, total price of stay and difference claimed.
Screen capture of the other offer found, made the same day of the reservation (date and time have to appear).
Once you have sent us this information, you will receive a reply confirming receipt of your email. Our customer services team will contact you within 3 working days to tell you whether or not your request has been accepted, and will match the price of the offer.