Will two-factor authentication work when I’m traveling internationally?
p>If you’re traveling outside of Canada and need access to online or mobile banking while you’re away, there are a few things to know about two-step authentication.</p><p>If your registered device is set to airplane mode, or if you’re using a local SIM card, you may not be able to sign in using two-step authentication.</p><p>To avoid a service disruption, please do the following:</p><p>Prior to your departure, select the “Don’t ask me again for 60 days” box when signing in to online banking. If you use the same device while travelling (and provided travel does not extend beyond the 60-day window), you won’t need to reauthenticate while abroad.</p><p>If you miss the window or need assistance, please give us a call at 1-866-592-2226. The Contact Centre can temporarily disable two-step authentication and reinstate it for you upon your return.</p