Can I get a refund or exchange for monogrammed items?
Unfortunately, we do not offer refunds or exchanges on monogrammed items. Cheeky Winx prides itself on providing products to our customers that are of the highest standard. We employ a very strict quality control process to ensure we are confident in the items dispatched. However, if you receive an item with a fault or incorrect monogramming, please notify us within 14 days of delivery, providing a detailed description and pictures as proof, via email to hello@cheekywinx.com.au. We will work to resolve the issue promptly.