Why is my payment not accepted?
We apologise if you are experiencing problems trying to place an order online.
Our site uses hosted payment which means that all sensitive data is stored in compliance with Payment Card Industry Standards. One of the requirements for authorisation is that at the payment details stage, your name and address must be entered exactly as they appear on your debit/credit card statement. If you experience problems at checkout, you may need to edit your billing address to ensure that the details match your card statement.
We hope you are successful when you next try to place an order online. If you do experience any further problems, please do not hesitate to contact us using the contact button below or call our Customer Care Team on 00 44 161 3747220.
Please note, due to technical issues, we are at present unable to accept American Express cards for payment online.
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