Wasn’t sure what to expect as this was my first order from Wayfair. The rug arrived in a timely fashion but unfortunately had  a dime size area that was missing fibers. i contacted Wayfair and their customer service was outstanding. A new rug was shipped immediately and I was asked to donate the imperfect one. The new rug also arrived in a timely fashion. The color is nice but the quality is only ok. I guess you can’t expect much for $100.