The option should be 0 stars. The rug arrived stained and with a rotten, moldy stench. I gave it time to air out and contacted customer service, but they repeatedly asked for photos—four times, to be exact. In the end, they claimed the stink isn’t considered damage, and if I want to return it, I have to pay over $80. What a scam! They’re trying to force me to keep a damaged rug! Also, I spoke to someone who I don't think is alive person. It sounded like a AI voice and just kept repeating the same thing over and over.  Horrible customer service.