This rug was originally lost in transit by FedEx. Because of the shutdown for COVID-19 we expected delays, but we had received the other two rugs we ordered at same time so I gave a little longer and then called. Wayfair was super helpful and got it reordered right away for us and we received the replacement within a week. I am so glad it worked out because it’s perfect for the space (yes, there is tape on it holding the sides down from it being rolled up lol).