Wayfair shipped me this rug with a giant 3 inch hole in it. They said if I didn't return within a month, they'd still charge me the $700 for the rug. With 3 friends and a borrowed car I finally got it to FedEx. Two guys brought it inside. They told me it was too long to ship. I made them anyway, to get my money back. It was delivered two days later, according to the routing number. It's been three months. Three customer service calls, two emails, and three text bot chats later and I still haven't been reimbursed. Do. Not. Order.