I went back and forth on ordering this basket, and am so glad I finally decided to.  I love it.  The only complaint I have was how well it was packaged for shipping.  I don't think the somewhat rough finish of the basket weave is any result of it being damaged in transit, however- the box it was in was pretty beat up and coming apart by the time it got to me.  The only material used to cover the basket inside the box was a loose garbage-type bag; that's it.  There was no padding or anything to protect it.  I am all for cutting down on unnecessary packaging and waste, but it needed just a little something else.  I would suggest possibly asking a customer service rep about this, to ensure that the basket gets to you in its original condition.