I did have an issue with my first chair where it arrived with some missing parts and was a it rough.
HOWEVER
Wayfair came to the rescue and shipped me and entirely brand new chair at a reasonable speed and no cost to me. 
This chair was perfect, and looks awesome.
In terms of comfort this chair is deceiving, while it looks like it would be uncomfortable and just a statement piece, this thing is SUPER comfortable.
The finish and fit are good, still not 100% straight, BUT it’s hard to tell once built. It’s made of solid woods and is heavy.