This is a beautifully designed toaster and I love the way it looks in the kitchen. It has lots of features and I especially like the crumb tray being on the side of the toaster. The problem I have with the toaster is it cooks too hot. We started with level 4 and finally lowered it to 1. And occasionally level 2 for thicker bread.  At levels 1 & 2 we get nicely browned pieces of toast.