This is a great product. The first one I bought stopped getting hot and I was sent out a second right away. No messing with return. I love this steam mop. Only used it once and I look forward to many years of service with the quality Bissell affords. Hey, anything man-made cant be flawless. But the product is good and worth the issues. I have 3 big dogs and a rather humid rainy environment with little grass so this is a great mud cleaner-upper. I have yet to use the lift-off part but I look forward to all the cleaning we will do in the near future. I definitely recommend and got one for my mom as well.