Packaging is what gives this a poor rating. The toilet is fine. Boxed with an abundant amount of foam. But in the foam that has to be lifted out is the tank lid. And it’s not taped in, or held in by anything. As soon as the foam was lifted, the lid fell out and smashed. Conveniently, these kids are out of stock with every company including Swiss Madison til possibly 2 months from now. Makes me believe that this is a very common problem.