I have mixed emotions about this product.  The plates move around and are very loose.  The griddle part does not cook very well.  I tried to make pancakes and it took over 20 minutes and they did not taste very good, almost like they were still undercooked.  I did let it heat up for the proper amount of time.  Once the waffles are done, they taste great; however I have to flip them over half way through so the back can get cooked all the way, because it does not cook evenly at all.  The front gets done before the back and the top on front and back does not cook well at all.  All in all I love the taste of the waffles, but am disappointed and sorry I paid so much for something that really doesn't work that well.  If I still had the box and had only used it once, I would probably be returning this product, if it were possible.