I had this pan for over a year. The first 4 months it was fantastic! I would have rated it 5 stars back then. But over time, the nonstick wore off. I've never used anything above medium heat, always hand washed and never used metal utensils on my pan, but it didn't seem to matter. When I contacted the company I was told that if I believed it was a manufacturing flaw that I could ship it (at my cost) across the country, and if after inspecting it, they determine that I did not misuse the pan, then they would replace it for me. I did not want to waste my money on the slim possibility that they would actually replace my pan, so I just tossed it and bought a different brand.