I ordered this cage for my cockatoo last week. Shipping was fast and arrived on time. Unfortunately upon opening both boxes I found quite a few of the bars badly bent and the latch on the door nearly broken off. I needed the cage so I proceeded to assemble the cage anyway. Luckily I was able to bend most of the bars back into place with a little bit of effort and also repaired the door latch. I love the cage. Very big and roomy and worth the money. I also give wayfair props as they offered to send a replacement. But I really didnt want to tear down one and assem le another since it is a good two hour job. They ultimately sent me a partial refund for the damage, so while I was disappointed with the condition of the cage, they did at least make every effort and ultimately reached an acceptable conclusion.