Received the mailbox promptly without any problems in the shipping.  The packaging was well wrapped from the manufacturer and all of the parts were there and no scratches on anything. I would give this five stars but the key that is provided doesn't offer much security because the same key works in all of the similar mailboxes on our street.  The key only has one notch to keep it from sliding out when you unlock/lock the mailbox.  We live on a fairly long street and there are about 7 to 8 other houses with similar mailbox and I can unlock their mailboxes with my key and vice versa.