I cannot say enough great things about this steamer.  First, each piece was separately wrapped in plastic, a special made exact fit wrap was designed for the lid,  and it was double boxed.  Absolutely no chance of damage unless crushed!  As to use, it is perfect.  Times given for various foods was spot on.  Steaming does not boil veggies in water and is so much healthier, easy to season, doesn't water seasoning or butter down.  Rice came out perfectly and I probably will be donating my rice cooker to charity.  Great product, Wayfair!!