I've had the product in my home for 2 years. Has worked great. I went to replaces the filter housing and dropped it. Put the housing back on and apparently the housing cracked. It was leaking everywhere. There is no replacement part for the housing. I call the help line and they told me I had to buy the whole unit as they do not provide the replacement part. That is ridiculous. This part is not the easiest to remove. There is a lot of pressure built up from the water even after shutting my main water line off and opening a faucet to relieve the pressure in the lines. The likely hood of dropping this is fairly high. Not having this housing as a replacement part is not great for a consumer.