My 11 month month old pup loves his new crate!! He was using a different one and I didn't like it either. He goes in this one with ease and is quiet while in it. He is not in it much but 2 days per week while I work. But he does very very well... I would highly recommend this crate!! I put blankies in for him and cover the top and 3 sides with a blanket and make it as a den for him while in it. I believe that also aids in his enjoyment of this crate :)  Thank you wayfair for selling a great product here for the fur-babies!!