I received the toaster for Christmas. After 1 month the toast only toasted on one side so I called the mfgr and they arranged to send me out a new one.  That one did the same thing....toasted on one side only. [the toaster has a bagel button which is designed to toast one side when pressed, but I did not have the button pushed in].  A third toaster was sent out to me.  So far it is working, but the toast comes out with "toast lines" and is uneven.  I will say the customer service dept was very prompt in getting me a new product when I had the malfunction. [This review was collected as part of a promotion.]