The first shipment came and the entire back of the toilet was completely cracked off from the front half.  I logged on and reported the damage online and sent a picture.  I said to ship another...it came in 4 days but broken again!  Now I have 2 huge boxes and two broken toilets that I have to get rid of!  There is hardly any packing inside the box to protect it from breaking.  Not happy at all! Wayfair was very quick to offer full refund online.  Just a poor packaged product.