I like the tub a lot.  I was looking for a smaller tub to fit my small body as well as allow room for a deck on one end.  The shorter tubs are hard to find.  The first one came in cracked.  I had inspected it when it came in but didn't completely unwrap it (so I didn't see the crack) until a month later when it was time for the contractors to put it in.  I was concerned that Wayfair might not want to replace it since I'd had it so long.  I also thought it might cost me a lot to return it as I live in the country and it has to go by freight.  But 
after submitting a return, I immediately got confirmation that they were sending me a new one and that I didn't need to send the cracked one back.  It did take a few weeks to get the replacement, but they did expedite it 8 days sooner from the original reorder date.