I am so disappointed in this playset and the install is terrible. The pros clearly don’t know what they are doing. The arrived at 7:00am and are still at my son’s home. They have cracked multiple pieces. Screws are uneven and the set looks totally unsafe. I want a refund for the playset and the install. We don’t want our children on an unsafe structure. I will try to attach photos. If I am unable to I will have someone forward them for me. My technology skills are a bit limited. My grandchildren were looking forward to playing on this set. They have one at my home which is a much better quality and a heck of a lot safer. I have more photos if needed. 
Martha Johnson
815-726-7695
I think I need to call 1-800-junk to remove this in finished structure. I will be adding my comments to social media.