I love the vacuum it's amazing. Best vacuum ever owned. Customer service was pretty good when I called about the issue my vacuum had and still has. When you pull back on on the vacuum the wheels of the rotor head like makes a squeak noise when I called about the issue they sent me a replacement and that one made the same noise too. It's actually very loud and annoying obviously I can't vacuum when people are sleeping in my house I really don't know what's causing to squeaking noise when I pull back on the vacuum but overall it's a fairly good vacuum