I wasn't surprised by the workings of this toaster.  In fact, I would have been surprised if it hadn't worked so well!  Hamilton Beach products seem to live up to a standard not many other products achieve.  Reasonably priced, contemporary looks that blend into any kitchen decor, and consistent performance.  Quickly toasting everything from rye bread to bagels to the shade you want easily achieved by turning the dial.  Cleanup of the toaster is a breeze with the slide out bottom crumb catcher.  And the exterior wipes to a shiny finish with just a swipe or two of a damp paper towel or dish cloth.  Great value as a gift for anyone.  Who doesn't like toast!