This faucet was installed by our contractor in the Spring of 2012 when we had our kitchen remodeled. It has a great look to it. It is easy to wash large objects because of it's height. The soap dispenser stopped working after 2 years. I sent a letter and a new one arrived in the mail, no questions asked. Currently having a problem with the spray nozzle not retracting. I know customer service will come through when I contact them. They have been great in the past.