I love this steam mop so much. It gets my tile floors so clean without any chemicals or scrubbing. However, I noticed it wouldn't stand up on its own and kept falling backwards or on its side. I realized if the handle was leaning forward and balanced just so, it would stay up, but after a while it would lose its balance and fall over again. I'd been leaning it against the wall while it was heating up, as there was nothing to click it into place and hold it upright. I watched a Youtube video on the product and noticed they are supposed to stand up on their own like a vacuum cleaner. I contacted the company and received wonderful customer service. I really hope my new one works better, because it does a wonderful job cleaning.