We have a beautiful ""real"" fireplace, but never burn wood (too messy). When oil prices went way up, I researched getting an insert for it so we could use it to supplement our heating costs. This was the perfect solution! It was VERY easy to install ... basically no installation necessary, just put it in place and plugged it in. We use it often in the room we spend the most time (living room), and this allows us to keep the thermostat turned down a few degrees. The simulated flames and real looking logs are an added benefit. Looks much better than an empty fireplace!The cost was reasonable, customer service was very responsive[...] I'm very pleased!