I've had issues with this since day 1. It wont start after pressing the start button initially, (and yes the door is firmly closed) I have to turn off power to dishwasher via home wall switch ,and then it starts draining and then after a full restart it works ok-ish....it will cycle a wash and then stop randomly unless you slightly push door again. The quality of the job was mediocre. The dish dividers are short, not allowing water and soap access easy to clean most dishware. I DO NOT recommend this model, sorry.