I bought the Dragofly Statue as an Easter gift formy  granddaughter to put in her garden.  The Dragonflies that we see in her yard each summer are so beautiful and we both love them.  The end of the tail was cracked off.  She was disappointed when she saw the tail.  I knew that there is a gift store locally that sells these.  I was able to pick up another one for her.  We talked about how special these statues are and that no two will be probably be identical.  I told her that we could put the one with the broken tail by the statue of St. Francis (also from your collection) that I have.   She is keeping both at her house.  I am rating this a 5 as I imagine your company would have replaced the broken Dragonfly if I contacted you.