customer service was great beyond expectations. I ordered the kalani dresser and some piece were damaged, about six. I though it will be hard to contact the seller and get the new pieces, long story short a email Wayfair with my issue and in the next 3 days I got a new dresser. It’s beautiful, sturdy, the wood seems to be good quality for the price. I believe the pieces were damaged in transportation, it was perfectly wrapped when I opened.