It was little overwhelming at first due to everything that could be done, but as i got to using it, it turned out to be very easy with the instruction manual. The initial prep had an issue during one of the cleaning phases as it was going to overflow the mug and didn’t look like it was going to stop so i had to stop it myself. Other than that, very easy to use, just push button and machine does rest. Product came out great. The frothing method is very loud, but gets job done. Once i found out about price, became concerned as i don’t feel i would pay that much for this item. I feel this is an item i wouldn’t use everyday like regular coffee, so don’t see the value in paying that much. For people that drink this type of coffee on regular basis, i feel would definitely benefit from this type of product and save money vs going to coffee shop over time [This review was collected as part of a promotion.]