Love the product and the customer service. Great price and beautiful dinnerware. We ordered 2 sets and some of the items were broken in transit. Wayfair immediately sent us a replacement set. Some of those items broke in transit as well, but between the 3 sets we now have a full 8 place settings plus a little extra. Wayfair was really great about the process, though it seems to me that they would save some money if they packaged the items a little better.