It was a very bad experience and I will think twice before buying anything large from Wayfair. FedEx dropped a 70Ib. package in front of my garage door blocking it from opening.Luckily I saw the van and requested the driver to help me in putting it in side the garage. She did not have a dolley so she dragged it on road from the truck to the front of the garage door and then inside the garage.She could have damaged the unit by mishandling it.  How do you expect a senior to drag a 70 lb.  house appliance to put in side the house. I know opening the package and  installation is not included, but to put it inside the house is expected. Imagine if I ordered a sofa and you put it outside the garage door.