I debated for some time before deciding to take a leap of faith in ordering this product on line but so glad I did.  This fireplace has met my expectations and then some.  I would give the whole process a 98% rating from the timely delivery (although it came in two separate shipments), to the assembly and performance of the product.  The quality of wood, staining and fireplace insert are excellent.  The only problem I had was that one of the hardware screws was missing a head but I found a replacement at a local Lowe's store.  The fireplace is a quality piece of furniture that has added not only warmth to the Living Room but the holiday ambience that's been missing for years.  I love the variety of flame and ember choices and hope this addition to my home will continue to operate flawlessly for some time to come.