Received a brand new sofa with used legs. One of legs even missed the pad, which makes the whole sofa uneven. The rest of the pads are pretty much worn out. Still waiting for the manufacture to contact me to resolve this issue.

Update 1 I was told by Wayfair that I would get a response from the manufacturer within 1-2 business days. Well, 2 business days had passed and I didn’t receive any call or email at all. Not sure what else I can do now.

Update 2 Contacted Wayfair again. Apparently there was some logistical issues that slowed down the response. At the end the manufacturer was able to provide me a resolution that I am happy with. 

Conclusion The sofa itself is a 5 stars for me as I like firm sofa that I can even sleep on without getting a back pain. Taking out one star for dealing with the hardware issue.