The mirror arrived with a small imperfection in the glass - one of those things that you will for sure notice day-to-day once it's up. I didn't notice until we went to install it and since it's been 30 days (a ridiculously short return window for a bath reno-related item) it's no longer eligible for replacement/return. The paperwork and product page here does not give any manufacturer contact info, despite the "100$% money-back guarantee" and commercial warranty listed. Customer service gave me a number for Xiangsheng Long Business Technology Company, which was a dead end/not accurate number. Usually I'm very happy with Wayfair customer service but this mirror missed the mark on all levels.