Customer service is terrible. I only reviewed the sofa sleeper part to begin with. Which was damaged. Then recieved the chaise lounge part 3 days later. The couch is uncomfortable. It's very shallow even though it says the cushions are deep. All of the cushions slip and slide. So you have to constantly readjust everything. I had a tear in the corner and dented metal that prevented us from putting one of the back cushions into the track. And customer service was terrible. I got transfered 3 times and they put a discount on the wrong item to begin with. Then I had to talk to them again and all I got was terrible service again. This whole process was an absolute pain. I don't normally leave reviews. But this was not it.