Customer service has been terrible. We received this couch weeks ago with a defective section and reached out to wayfair for help. They said someone would reach out in a few business days, finally someone called just to say another team would reach out in a few more business days. So last week (3 weeks after we received the couch) Ashley said that someone would reach out in a few MORE business days... never did then today (another week later) Sarah calls and says someone will reach out in A FEW MORE business days to set up a repair but "it might be hard with the holidays and all". This is unacceptable considering how much money we paid for this piece of furniture. If I knew it would be this much trouble we would just return it but oh no- we would be on the hook for the few hundred dollar return fee. Extremely frustrated and disapointed. I called again to get a definitive timeline and am waiting to hear back. Would not recommend purely because of customer service.