This is a great headboard. 
Wayfair's customer service is terrific.
When this shipped, the tracking on the Wayfair site said that the local delivery company reported that they left me a v/m to set up delivery.  Just not true.  I contacted Wayfair and they straightened it out and gave me a phone number for the delivery company to call.
The packaging is pretty much non-existent.  Arrived with holes and rips in the cardboard.  The delivery guys helped me rip it open further to check for damage. A couple small scuffs that aren't very noticeable.