Received this chair three days ago. Very nice looking, and comfortable to sit it once it was assembled. HOWEVER, even though I'm pretty handy with tools, the assembly took me over an hour with a full 40 minutes spent on trying to get the two screws that hold the chair back to the arm rests inserted, as the pre-drilled holes DID NOT LINE UP. Very frustrating. Also, I could see that this chair had some scratches on one arm rest as well as some "twisting" marks on the hydrolic mechanism, so I believe it had been tried out and returned by a previous customer.