We ordered two of these (1 per child). The first had 3 panels that were damaged. We took photos and requested the manufacturer send 3 new panels. They advised they did not have any replacement panels but offered a 30 discount to be reimbursed to us. Since all 3 panels were for the backinside of the chest, we agreed. You really cant tell there was any damage since the panels arent visible. The second package we opened and all contents were in new conditionno damages. 

I will say this is time consuming to put together due to the numerous drawerstracks, etc... It took my husband several hours to complete each one. Once put together, it looked great and worked well for our needs.