I had a problem with damage to this bench I ordered and without so much as an extra question, the bench was replaced.  It took them less than 24 hours to resolve the problem.  I'm waiting for the replacement bench as I write this.  I've posted on my facebook page how great Wayfair has been with this issue.  I will definitely be shopping with Wayfair again.  I'm redecorating my home one room at a time and since  I hate store shopping, I don't feel apprehensive about using Wayfair for the stuff I need for the redecorating.  Thank you!