Started to put it together as soon as it arrived. Shortly thereafter realized parts were missing.  Got on line and was told after I fill out a form the part would likely arrive in the next 11 days.  I have parts spread out on my living room floor and I have to wait 11 days!  Called directly to the company and the missing parts could be overnighted in an envelope but no one had the authority for this.  I will update later when I get the missing part in 11 days