This was my first time ordering from Wayfair and I ordered four Office Chairs.  The ordering process was very easy and once I placed my order I was assigned a rep who would help with any future orders.  One of the chairs had a slight flaw and when I mentioned this to my rep she immediately sent a request to another department and a new chair was shipped the same day.  I have had exceptional service so far and would recommend ordering products from them anytime.  I will certainly remain a customer.