The holes in the slats do not match up and we could not finish assembling the bed frame. I ordered replacement parts, but the order never got processed by the warehouse. I chatted in to customer support multiple times to check on the status. Customer service reps were very friendly and helpful, but it sounded like they were never able to get a response from the manufacturers or warehouse. After a few weeks of waiting, a replacement product was ordered for me. The replacement had the exact same issue. It seems like the bed is not made correctly and the screw holes are drilled at random places without measuring to ensure that they match up. This is a manufacturing defect that was consistent across both beds I got. I have not had a chance to sleep on the bed so cannot speak to the quality and how well it will hold up. Assembly was not hard with two people.