I love the final assembled product but there were a few quality issues. The chains that support the tiers were very poor quality. Extremely thin and lightweight. Two of the chains were missing after carefully removing all the parts from the package. I found one buried in the plastic wrapping, about 12 inch long. It was a miracle I managed to locate it. The other chain was completely missing. I should have sent it back but I was paying a handyman for his time and he offered to rig it with a piece of wire. Also, 2 of the crystals were broken. For 300, I would expect a better quality control. However, after spending 3 hours attaching the crystals, I love the chandelier.