The box came undamaged, BUT the bed had this substance on the head frame. Some was able to come off, but there some scuffs left. Two screws, two washers and the tool to screw them in were missing. My closest hardware store had some that would work with this bed. I really needed a bed for a guest, so I still had to put it together. It is sturdy and good quality. But annoying that it came like that plastic.