The drawer rails needed to be removed and the bearings reinserted, there is a crack on the top Hing and a split in the side of the pillows drawer. I gave it three stars because the delivery men did open the package and checked them with my wife but when I actually started to put it together. I found the hidden damage. Also the hinges front does lot have the proper support and all pressure is on the hinges which support the weight of the people using it. Another trip to the hardware store. 

You might want to pay for the setup just in case you get a damaged bed like ours.

Im sure this is not the norm judging by the other reviews. But if you do plan on putting it together yourself be prepared to make many trips to try and fix it.

Three days total after work and running around for parts. About twelve hours total.