First of all, this is the softest rug I have ever touched! It is absolutely gorgeous. BUT...the way it was shipped left a TON to be desired. It came folded...yes, folded like a blanket in a box. I almost could not believe there was a rug in the box but alas, Wayfair shipped a rug to me in a box rather than rolled up as you would expect. I quickly pulled it out of the box and rolled it up before placing it in my garage because I was not ready to install it in my living room. Regardless of the shipping style, this rug is EVERYTHING. I love it and cannot wait to see it in my home!