Very disappointed with the service level. I ordered 3 rugs on June 26. I paid extra for 3 day delivery. I received 2 of the rugs July 21. I’m still waiting on the 3rd rug. I’ve emailed for weeks. It takes 5-7 days to get a response and then they just say they are working on it. I still have not seen a refund on the freight or all the products. However the 2 rugs I received of the 3 I love. Great quality.