The product itself is beautiful, quality i nice. But, I was very disappointed that I sent a message stating my table was cracked on one side (where the 2 sides come together)  and one chair is cracked. (2 of the slats in the back rest)  I have not had any trouble until this item... and I sent a message with no reply.  I heard you guys had great customer service, you make things right..... I guess they say that, until you actually have to get in touch with them