I was hesitant to buy these because reviews on similar chairs complained about how hard they were and that they came with gouges and nicks on the frame. This particular chair's reviews weren't quite as bad but I was still concerned. However, mine arrived (I purchased two) packaged carefully and not one scratch on the frame. The color was true to the picture and they work beautifully in my living room. They are on the firm side but that's a non-issue for me.