Ordered two of these for my living room. One of the chairs arrived without legs. I chatted online with one of Wayfair's customer service reps and within fifteen minutes an order for another chair was placed. I couldn't believe it when the chair arrived two days later...with legs. Wow! I am very happy with my purchases. Though the chairs are initially very firm they have softened up quite a bit. The nail heads are all evenly spaced and the cream color is perfect. This chair is very stylish!