The delivery was fast and came packaged with dust bags to protect the fabric which I appreciated. I did not get a text notification which I requested, so that was weird. The chair/ottoman are very cute and look just like the photo. Very neutral color and go with my living room. These pieces are very firm, so if you're looking for a plush seat, this is not for you, but it is comfortable and stylish. You get what you see with this purchase and for that I was very satisfied.