This is my second purchase for the 12-cup Thermal Coffeemaker. I don’t know how many coffeemaker’s I’ve owned over the last 30 years, but let me tell you this is the best. I grind my own beans. I’m not a fan of Keurig type coffees. This coffeemaker is so well designed, it is easy to operate and program. Easy to maintain and clean. The Thermal carafe is outstanding and will hold the heat of your fresh brew for hours. BTW, when it arrived, it was extremely well packaged for protection yet not impossible to take out of box and set up. I can’t say enough about this coffeemaker. It is the only appliance I’ve owned by Black and Decker, and it has made me a believer of B&D appliances. Great job Black and Decker!