The whole experience, from ordering to delivery, has been painless with good communication. However the highlight  was the delivery. On the promised day I was able to track, online, the route of the delivery with an approximate time. About 30 minutes before delivery I received a phone call from the delivery team indicating when they would arrive. Bang on time they arrived. The best bit. The 2 gentlemen unpacked the chair, brought it inside, and assembled it where I wanted it. They also removed my old chair. Can't praise them enough. Oh and I am delighted with the chair.