I purchased this countertop oven to prepare small meals, instead of heating up the big oven.  I had been using a toaster oven previously, but the toaster oven is too small to prepare a quick meal for my two growing children.  I like this oven for its large size capacity.  The metal housing is very thin and was damaged in shipping.  But Wayfair customer service is terrific.  They sent out a new unit immediately.  Also, if at all helpful, the unit gets very hot which doesn't surprise me, it is an oven afterall - but I did not realize that I didn't have enough clearance between the countertop oven and the upper cabinet, which caused the plastic coating on the cabinet door to bubble up from the heat.  This was my fault, not the products fault.