The rug is great, just what we wanted. But this review is about the service. The first rug we got had a production error. I contacted Wayfair through their website and requested a replacement, figuring that they'd tell me they would send one once I sent the other back—no problem. Instead, they expedited a new one to me, and told me not to bother sending the other back! The new rug was here two days later! Great service, Wayfair.com!!