It looks good. It is firm but still comfortable. Looks just like picture. I only gave it four stars though as it was it was impossible to assemble with the hardware given. After two people struggling for an hour to get the screws in to hold the arm and headrest together we gave up and went to the local hardware store to buy longer screws. It was an 80 cent fix but I cannot figure out for the life of me why the manufacturer didn't just include screws 1/2 inch longer? I have assembled a lot of furniture in my life but this was the first time I have ever just had to give up and go and buy extra pieces!