I'm disappointed with this chair and Wayfair's lack of response to my issue with this purchase. The chair is so uncomfortable. Upon receipt, I immediately put it back in the box to return but was told a return is not possible because it's customized. I had no idea when I was choosing options being offered that it would make the chair "customized" and not returnable. I've never experienced this with online shopping before. I've tried reaching out to Wayfair customer service reps for help but no one is returning my emails. My disappointment is with Wayfair as much as it is with the chair (which is still in the delivery box). As a result, I have begun to take my business elsewhere.