I dislike loose pillow backs on sofas, so when I spotted this tufted style, I thought it would be something I would like.  The first time I wanted to order it, they were out of my color, light gray.  Wayfair emailed me when they got it back in stock and I ordered.  The process was simple, the delivery was as promised and the sofa was just as described.  The delivery men dropped off three boxes into my living room and I unwrapped and put the sofa together by myself.   I love it and I have gotten many compliments on it.  The sofa is pretty firm, but I like that feature.