We bought this for our granddaughter for Christmas. I am very impressed with the ordering and delivery ease. I did try contacting the company that assembles for Kidkraft but never got a response. I decided I would try it myself....it was very easy and instructions are simple and easy to follow. It took me approx. 8 hours working by myself to assemble it. It looks to be a well designed and crafted swingset. Only thing I was disappointed with was the chimney, it was a little cheesy and didn't assemble correctly at all. No biggie I just left it off. Overall Im impressed with the company, the product, and ease. Highly recommend .