Wayfair accidentally shipped me a bronze colored towel ring instead of the brushed gold.  I'm giving 5 stars for their customer service.  I received an email and two phone calls trying to make the situation right.  I ended up taking the refund, which was immediate.  They advised that if I wasn't contacted by Wayfair's pick up team within the next 10 days, then I could donate the item.  Highest marks for customer service!