Since they won't let me write a review for the item I want to leave a review for, I'll leave it here. Wayfair sent me a couch with the wrong fabric - regular polyester instead of microsuede. I contacted their support multiple times for a replacement and never got one. The first time they ignored my actual complaint - the wrong fabric - and only addressed the color of the sofa. The second time I spoke with someone who first insisted I'd gotten the right item but finally said she'd put a note in my file about the fabric. She said my case manager would contact me within the week. She never did, and then my second replacement request was canceled without any notice at all. I specifically ordered a microfiber / microsuede couch because my cat destroys regular fabric, and now I have to pay $40 to return a couch that wasn't the one I ordered. Terrible customer service. I will never again order from Wayfair.