My item arrived broken on March 28, 2024. With the weather being raining , I found time to take it out the box on or about April 8, 2024.  One of the metal pieces at the top was bent. I thought I could get away with it being bent considering I was nearly done putting it together and I had no issues. Needless to say the entire gazebo collapses. It’s been approximately 13 days and Wayfair (resolution management team) refuses to replace the item. They continuously send me emails asking for pics which I’ve provided. Last Friday a rep asked me for more pics via phone. I sent them then she calls back and says she’ll call me on Monday. I received no call and sent several emails. I then received an email from another rep asking me to return the item for replacement. I explained, how am I suppose to package 30 metal pieces to be returned. Needless to say, I have not received a replacement or refund. PLEASE HELP ME WAYFAIR!!