We ordered this one after purchasing and returning a different recliner because it was so uncomfortable.  We put the chair together before finding the instructions but it was fairly simple.  Pressed the button for the headrest, it extended out, and then nothing, it will not retract back into place and the recline function does not work.  The massage does but that does not do any good if you are sitting in the chair and your head is being pushed forward.  I found an email address in the instructions that said to send an email with your issues and they will respond ASAP, we will see how that goes.  I saw a review on the same chair entered 2 days ago with the same issue, I wonder if they got it fixed.

Honestly, if we can't get this fixed and we have to pack up another chair, I am not buying any more here