The first two were delivered with broken glass.  The third was packed more thoroughly and arrived in one piece.  The Customer Service Rep was very helpful with each of the broken shipments and didn't require me to return them which was helpful.  Both times, I was offered a refund and the second time when I expressed I would like to try one more time because I liked the clock, the Rep said she would call the warehouse and instruct them about the packing.  Although it was disappointing to receive broken merchandise, the overall experience was good and I have ordered additional items since.  I will continue to use Wayfair!