I absolute love this fireplace.  The quality was worth every penny. Assembly was easy (says my husband) and I think it looks awesome.  There was minor freight damage and their customer service immediately replaced the part when I provided verification.  I had a question regarding operation of fireplace box and receive an prompt and easy to understand answer via phone call with customer service.  I have received nothing but rave reviews from family and friends and it brings me the comfort and joy I was needing to add to my condo this cold winter.  Highly recommend.