I would definitely give the hot tub itself 5 stars however the shipping, tracking and customer service from Wayfair regarding this order left much to be desired. I was once contacted and told that I hadn’t paid for the hot tub and again contacted and told they were unsure where it was located but they had sent an email trying to track it down! After shopping delays it finally arrived delivered by great service men. We love the hot tub and it fits perfects in the location.