As I have read the coments before buying this, I was not deceived when I open the box and saw ur was nothing like their beautiful post of a real fire, I knew that was impossible with a electric fireplace. It was well pack and was worry it might come broken. Only the bags of pebbles was busted. I wish the flame would be higher and wish their would be a control to make the flame go faster, it's too slow and low! It's still ok but not the best. I have another one in the dining room that looks way much better but was more expensive. Over all it's  an ok fireplace insert.