I bought this two years ago when I first moved into my house. I made a huge mistake when putting it together. I decided to attempt the process in the kitchen. A tile floor is not the place for this job. Two panels that were leaning up against my cabinets slid and fell on the pins I had installed as part of the assembly, and they punched through the panels. They were ruined. I called the manufacturer and they sent me two new panels and the necessary pins without any questions except to admonish me not to use a hammer. The girl was actually pretty funny and they didn't charge me shipping or for the parts that I had ruined. On my next attempt I completed the project on the carpet. I couldn't be happier with the quality, the looks, or the company.