The item itself is fine. The low rating is for the fact that it arrived in a repackaged box, had scratches in the finish that exposed the metal, and the base protectors were used so it clearly was an item someone bought, tried out (and damaged), returned, and now I got it. Basically second-hand at regular price. Not great guys. I'm posting this to see if anyone at Wayfair reads these, cares, and offers us a discount or at least an apology. 

One year later and still no acknowledgment from Waifair.