I ordered this item thinking it was the 30", I did not open the box or touch the item. We were having work done on our kitchen and we were not ready to put in the range right away. When I contacted the company to try to send back the 20" just to get the 30" they said there was nothing they could do because the item was delivered 34 days ago and returns have to be made within 30 days. I will not shop at a company that refuses to work with it's customers even when they are still trying to do business and purchase items.