For an automated espresso machine this unit has a lot of functionality and features that push it above competitors.

Wow, this is my second unit the first one seemed to have an issue that could not be resolved via troubleshooting however, the customer support team collected data on my issue and quickly determined the best course of action was to replace it with the new one. The new one came in a box with everything and I was given a label to send back the old one using the new ones box. This made for a simple and enjoyable return process. Machine itself is sleek, simple and easy to use the only complaints I have are small.  For starters, I would make it so you can customize the beep sounds and the volume of how loud the device beeps as sometimes it wakes people up in the morning. I also would love to see more options for forcing the machine to rinse or do certain tasks that it should do automatically in the event that it’s needed.