I absolutely adore these!!  The picture on the website is an accurate representation.  They arrived in 2 days with just standard shipping.  They were packaged very well and arrived all in one piece - no chipped, cracked or broken pieces.  They are earthenware, so they definitely should be hand washed.  I don't mind this since they are Christmas dishes and will only be used for about 6 weeks of the year.  In my opinion, they are so dang cute that a little extra work hand washing them is well worth it!!  These do seem as if they would chip/crack/break easily as earthenware typically is not as durable as stoneware or ceramic so I purchased a dinnerware storage set in which to pack and store them.  (Wayfair sells those, too!)  I would highly recommend these cute, whimsical holiday dishes!!