WE ORDERED 2 OF THESE RECLINERS.  THEY ARE LOVELY AND COMFY.  I'M 5"1" TALL AND IT THE BEST FITTING RECLINER I HAVE EVER HAD.  WE ALSO ORDERED A LOVESEAT THAT WE ARE VERY PLEASED WITH FROM WAYFAIR, SO NOW WE HAVE THE LIVING ROOM OF OUR DREAMS.  WHY DID WE ORDER INSTEAD OF BUYING IN OUR OWN TOWN, YOU ASK?  IT SIMPLE- WE COULDN'T FIND ANYTHING WE LIKED HERE.  WE HAD HEARD FROM FRIENDS OF FRIENDS HOW PLEASED THEY WERE WITH THE FURNITURE THEY HAD PURCHASED FROM WAYFAIR AND THE CUSTOMER SERVICE, SO WE THOUGHT WE WOULD GIVE IT A TRY, SINCE WE FOUND WHAT WE LIKE.  WE DID HAVE A PROBLEM WITH ONE OF THE RECLINERS, AND CUSTOMERS SERVICE SOLVED THE PROBLEM RIGHT AWAY.  WE ARE SO PLEASED WITH OUR FURNITURE AND THE SERVICE START TO FINISH.  YOU CAN'T GO WRONG WITH WAYFAIR!