The chair is very comfortable and soft. The zippers on the armrests were seen on backwards, I attached the left armrest on the right side and vice versa to fix but they don't fit perfectly that way. The box also arrived very damaged and the chair would catch while rocking and made a loud clunking sound every time. My husband bent the frame back into the correct position and that fixed it, I'm assuming it was damaged during shipping with how terrible the box arrived.