I had a problem with a chair I had previously purchased, Wayfair customer service was great  at getting me taken care of. We talked about many other chairs, and we 
discussed pros and cons. La Toya was very patient with me , and helped me choose a replacement .
Although this new chair is from the same company (to my surprise) it's 
Just what I was looking for. My thanks to Wayfair for putting your 
customers first.         Penny ......
Henderson, NV