Unfortunately the connector for the motor is bent and I've tried yo get a straight answer on what to do about it and all they keep doing is asking for the same pictures over and over again then shipping them.off to another person or dept. Forget the phone # on the packing slip...they just tell you to text everything. No people involved in guess. That's kind of disappointing cuz I order it for my husband who was released from the hospital after over 4 months and he can't enjoy it