I bought my K-Supreme in June of 2023 and in Nov 2023 it started messing up not finishing the brew displaying fill the reservoir when it was already filled.  I fought with this, went on line for help and did what they suggested.  still no fix. contacted customer support and worked with the young lady on several occasions to come to the conclusion that my K-Supreme  is broken and they sent me a new one.  Once it was determined that mine was defective they had me a new one in 3 days.  Thank you for your support.