When this product arrived, it was securely packaged as one should expect. However, in the first use the problems became abundantly clear. It sewed at a rate that was uncontrollably fast, which also made the machine shake so hard it would move around the table. Even if I had been able to lower the sewing speed so as the make it reasonable, both the upper and lower tensions were incredibly off, so as to make sewing properly impossible. It seemed that both were simultaneously absurdly loose and incredibly tight. No amount of adjustment of either made any difference for more than a few stitches. I have spent weeks troubleshooting the machine and finally took it in for (extremely expensive repairs), that came to the conclusion that it was damaged before I received it. While externally it is a very pretty machine, it is absolutely not worth any of the time or money or hassle and I sincerely wish I had bought a different brand.