The delivery process was a bit of a nightmare but all in all it worked out. They sent the hot tub on a box truck with a man by himself! This man was expected to unload a 6 person hot tub on his own. I ended up having to help him get it off the truck and into my driveway. If you have to move your hot tub through grass or any length of distance, DO NOT expect any help from the delivery people. The hot tub itself is a good starter tub. Unfortunately you can not run all of the jets on full power at the same time so really it only comfortably seats 2 people if you want jets (honestly who would be in there without jets). We have to do a lot of rotating when my friends come over so everyone can get the full benefit of the tub.