Absolutely disgusting, disgraceful behavior by the delivery company. Delivery man dropped this super-heavy mirror (28 kg in weight) plus another item -- a lamp -- I have ordered from Wayfair in the lobby of my building, which is completely unsupervised and were people come and go. The main reason I was a Wayfair customer was that it used to deliver all purchases to my door. I've had a very hard time today bringing this incredibly heavy mirror and another box to my 3rd floor flat. I've spent thousands of dollars at Wayfair over the past year, but will not order from them again. Wayfair has just lost a customer.