I’ve had this faucet for about 2 years now and the problems I’ve had with it is that pulling it out from the spout is so extremely hard that a piece of plastic from inside the spray arm broke off that holds the hose to the handle now separates when you pull it out of the base/and water sprays every where (but if I do it ever so gently it stays together) and now the metal end of the hose that meets a piece of plastic has been leaking for such a long time that I just notice the old dog bowl that was thankfully there has been collecting water for so long that the “stainless” bowl has rust on it (which tells me that it’s been leaking from day one). Going to give them a call tomorrow and rectify the proble. I’ll keep you updated if I can!