Very pleased with this chair. It arrived faster than estimated and came compactly in a box I could slide/move without much difficulty. It looks good, wasn't too difficult for one 60-year-old woman to put together, but I did have to unbox it downstairs and then carry it upstairs piece by piece due to the total weight. The seat and back are firm, massage is more of vibrations than pressure, but it feels good! There are a variety of massage rhythms to choose from which is kinda fun. Heat is there but pretty mild. It even came with footpads already on the feet to protect my floor which was a very nice touch. Looks exactly like the picture I see on my screen in terms of stitching and embellishments. You do need to use to hands to push it back to recline, though. At least I do...  Enjoy!