Our delivery date was prolonged by an additional 12 days, which is a long time when you have trades people lined up based on the original delivery scheduled for within 14 days of purchase! Our tub got lost in transit. Happily, once a Customer Service Supervisor got involved our tub was located. Wayfair did compensate us for the additional delay! The tub arrived in perfect condition. We are very pleased with the product. It is sturdy and substantial not to mention elegant in appearance. Despite a poor start we would definitely order through Wayfair again!