My sofa arrived damaged. Rips, scratches and tears randomly all over the place. It wreaks of something similar to a animal farm. The sofa makes a LOUD squeaky sound when I sit on it, I weigh approx 110-115 lbs. Customer service gave me 4 different dates to when I will get a replacement sofa. After the 4th “estimate date” passed, I got an email saying the sofa was “lost in transit”. They asked if I want to wait all over again for another replacement and I said hell-NO! Losing a large item sofa that weighs over 100lbs, over 80” wide is laughable. The total time I lost waiting for a sofa is over 40 days. Wayfair needs alot of improvement if they want returning customers. Customer service/ case management team is horrible for inaccurate information resulting in so much time wasted.