The representative I spoke to was excellent. Service and delivery were good. The couch itself seems of good quality and will serve my purpose for guests.
 I gave a 4 for 2 reasons. I ordered butternut and it looks almost like natural. The mattress was to be navy blue and it is much more like turquoise.The second reason is that you could improve on the instruction booklet by numbering your diagrams by steps. When there is something we needed to pay special attention to it should be with a step.