The chair is great but wayfair customer service is terrible. When ordering the chair for some reason the shipping address populated incorrectly and when I contacted support to change it BEFORE it shipped I was told they couldn’t do it and I would have to call fedex after it shipped. When I called Fedex they informed me that Wayfair had a block on the account so they couldn’t change the address either I ended up having them hold it at the store and I had to pick it up. When I contacted wayfair support they didn’t care at all and didn’t even try to assist. The representative just said “yes I know this is frustrating” … terrible customer service I will not shop here ever again