The customer service is terrible. It's okay if you decide to keep the sofa, but returning it will be a nightmare. The sofa is really firm, but I didn't feel that the fabric was of good quality, so I opted to return it. I initiated the return process online, and I had issues with printing the FedEx label, so I reached out to Customer Service for assistance. The representative I spoke with hung up on me after I mentioned that I was returning the product due to its poor quality, instructing me to contact FedEx without providing an explanation. Besides the poor Customer Service, if you decide to return the product, they will charge a fee for the return that's about 20% of the product price. Not buying anything anymore from them.