Overall, it looks great, and it’s high quality leather. 2 reasons I’m docking it a star 1) It’s not quite as comfortable as I’d like. I’m not sure if it’s because the cushions are pretty soft or it’s a little too deep, and it may be personal preference. 2) Delivery was a nightmare—I ordered in-house delivery and was told I’d get a call 30 mins before. I haven’t moved in yet so I waited for the call at my current home. After the end of the time window, I went over to check. My couch had been left wedged on my front porch, upright,  such that there was no way to open the door without lifting a very heavy couch down my front steps. It was now past 5pm and customer service told me nothing she could do. Fortunately, I found a friend to help. To her credit, the CS rep was very empathetic and also gave me a discount, so kudos to her.