Delivery and packaging was great. The mattress itself is beautiful and the right size. The only thing I can say that wasn’t what I expected was that it’s not plush. Some of the reviews read that it was too soft and so I expected a plush mattress. This is firm to me. Not too hard but definitely firm. Still get a good nights sleep and as a side sleeper I don’t wake up in pain. I’ve had this for a month so far. Hoping this lasts a couple years.