We purchased this as a replacement for another style that was on back-order & we couldn't be happier. All the headrests are ratcheted to adjust to your taste. The armrest is the same - makes a great pillow! The sectional is well made with supple leather. Although it has a firmer seat and back, I would be that it will soften with age. And the delivery service was top notch. If you're on the fence about purchasing a sectional online, just do it!