I contacted customer service to ask for a replacement cushion cover for my couch since the one it shipped with was ripped. They said they would have someone follow up with me, but I haven't since been contacted or received a replacement. Very disappointing. The couch itself looks great, but 1. it smelled awful of chemicals once we got it set up 2. it's clearly very cheaply made - if you sit or lean on it wrong you'll hear wood cracking under what should not at all be causing it that much stress. It hasn't broken yet other than the zipper, but it's only a matter of time.