The first lamp arrived with a broken shade framework and bent shade while still in the packaging. Second lamp was sent and all 3 shades were intact but one had the burlap nap running horizontally instead of vertically! Between the 2 lamps, I was able to create a nice, fully functional and esthetic lamp, which I really like. I do question quality control at the factory level though. Wayfair was very easy to deal with re: obtaining a new lamp.