The frame came damaged. I contacted Wayfair  they sent me to the manufacturer. I had already put the bed together  was able to temporarily fix the crack in the part. The manufacturer does not offer replacement parts  wants me to send the whole frame back to them. The problem is that I put it together at my daughter’s apartment at her college  I don’t have the time to take it apart. I would rather just get a discount since it was damaged when I received it. Not sure of the outcome yet but replacing a part shouldn’t be that difficult.