Ordered 1128 received 1220.  It  was almost impossible to remove the pallet from the bed.  There were no instructions whatsoever stating how to get it off the pallet.  I then called customer service on how to remove the pallet who then called the shipping wear-house.  The pallet seemed as if it was screwed to the bed.  They said they never screw anything to the pallet. The bed is extremely heavy and it took 3 adults to tip it on its side and discovered there were 8 huge screws that were screwed into the bottom wood of the actual bed.  It was definitely frustrating!  Not only that, but I ordered Carmel and the one sent was Chocolate.  Please see my photos as proof.