The del was quick but significant damage was obvious on 4 of the pieces - dents, scratches, gouges. I recommend calling cust svc instead of notifying online - phone rep was very helpful. Due to multiple damages, she sent me a replacement unit, which also came quickly.  There was only minor imperfections with this unit which was ok with us. The problems upon assembly: really deficient poor directions, 2 missing dowels, some predrilled holes were too large for the screws provided (necessitated the toothpick trick), the rear panel is attached to the unit only by screws along the perimeter so there's a separation at the seating point (necessitating 2 brads we added to secure to horizontal seat piece).  After assembly, we realize that the hooks are very low, so this unit is good only for shorter coats/jackets. Anything longer will drag on seat. Also, the bench width is 24" by 15" deep, and I'm not able to locate a seating pad for this odd size.