Very dissatisfied with the product. Bought two chairs and both arrived with cracked footings. We made an attempt to assemble (being careful not to strip the screw heads as previous reviews had indicated can be a problem. I guess I should have just not purchased them from those reviews and the warning in the instructions. While we did not strip the screw the first one we tried to screw in broke and now it is unremovable. 
That's when we opened the second box (which arrived with a large hole in the side of the box and a dented corner) to see if we could use a part from the other chair. That is when we discovered the other chair footing was cracked as well.
However the customer service was excellent regarding the issue. Full refund no hassle.