Hey there 
The first delivery packing was all ripped and the ends the rug was ruined. You kindly shipped a new one. The second rug had same issue only on one end of the packing and the driver stood the rug up on the ground with the ripped packing in the dirt. You need to reinforce the ends. The rug looks beautiful but it it’s not the same consistency in thickness. It’s sporadic. I figured due to the original price being over 1000 it was going to be a very good quality.