Terrible service, esp. the vendor! Almost 2 months from the purchase, I still don't have a complete bed.  At first, I received my order with mis-matched feet for the headboard and footboard AND none of the feet worked for the headboard.  Not only did it take 2 weeks to ship the replacement part, but they also only shipped 1 foot instead of 2 by mistake again and the other 3 parts are still not being shipped.  Did I mention that the vendor's warehouse handler asked me to pick up the foot from their warehouse instead of shipping it?  this manufacturer's customer service sounded courteous.  But all I got from them is pretty much "oh no, that's terrible.  But currently there's nothing we can do except you have to wait until they ship it out to you".  A request for expedited shipping means absolutely nothing since it takes more than a week to just hear about when they are going to ship the item.