Both stools came damaged and customer service stated they were unable to issue a replacement.  Instead, I had to return the stools, wait for a return to be issued, and then buy the stools again.  Unfortunately, I initially purchased the stools with a 10% off coupon and customer service would not reissue another.  The second set of stools were beautiful and even nicer in person.   Great purchase but an overall headache of an experience.