We are a bit disappointed.  We purchased four chairs (two sets).  We were missing one washer for each set.  Luckily we have spare items like that around our house.  Also, on two of the chairs, the screws were stripped and wouldn't tighten the attachment of part B  (threaded swivel.) Two of the "hard wood" tops were also damaged on the edges.  This is some sort of composite hard wood and therefore the edges are painted. Considered return, but then read the return policy that items couldn't be returned if assembled.  (Not sure how you find out you have stripped screws until you attempt to assemble.)  But, for $75 each, I guess I shouldn't have expected so much.