I think these items are hit or miss and boy did we miss! My handy fiancé eventually got this together, but a lot of the holes did not line up well and one metal track was installed incorrectly. He had to un-attach it and flip it the proper way himself after instruction from customer support. This took roughly nine/ten hours to put together. It is not for the faint of heart and you definitely need 2 people and tons of patience. Of course, now that it is done, I am thrilled to have a Murphy bed for guests! Photo is prior to us installing the desk and we have it open to try to loosens the springs a little.