This was my first time ordering from Wayfair and I was hesitant to order a rug without being able to see the colors and feel the plushness.  I was happy to see the colors of the rug were just as they appeared online and the picture of the pile online was pretty accurate as well.  

Cons: packaging...ups destroyed the plastic bag at the one end and resealed it with tape that left the bottom of the rug sticky.