We got this in gray, 10 x 13 for a new home. when it arrived it had been folded in 3rds and then folded again in the other direction into 4ths 
, it was then wrapped in plastic and shanked with a heat gun. When we unwrapped it there were hard ridges where it was folded and would never come out. I called and the order was replaced the same way. this one was recalled and a 3red was supposed to ship out. this has been over a month now and 2 so-called backorder dates. I still do not have any idea if or when I'll get the rug. 
I would have to say do not order big items from this company.