Upon taking the rug out of the box and setting it up, we noticed black marks on one of the butterflies. I called customer service and the rep repeatedly suggested that if I keep the rug I would save on the hassle of having to package it all back up and also save on the cost of having to ship it back. The CSR went on to say they received authorization to give me a percentage off the price I paid. It truly felt like a pressure tactic and it worked. I'm disappointed they didn't make good on the issue.