The stated pile height on the website was .25" but when it arrived it was significantly higher, more like 1.5".  Even the pictures show a shorter pile.  I am not a fan of shag but my daughter picked this out and I agreed ONLY because it was a super short .25" pile.  The yarns in this rug are really long.  I realize that the information provided to Wayfair may have been incorrect and when we called to start the return the Wayfair rep mentioned that the discrepancy would be investigated with the manufacturer.  Customer service has been fantastic.  Totally hassle-free return.