Absolutely thrilled with our new rug and Wayfair's OUTSTANDING customer service!! The rug is gorgeous, very thick, heavy and plush and obviously very well made. The colors are perfect and true to the listing photos. I also purchased a thick rug pad from Wayfair and it's perfect. I am overjoyed with this rug. I couldn't possibly be happier with a purchase, with speedy shipping, and with unparalleled customer service! Wayfair rocks!! You have me as a customer for life.