Chair arrived fairly quickly (with a little help from Wayfair customer service). Soft, yet firm cushions; almost like a gamer’s chair. Very thick and bolstered lumbar cushion, whereas head cushion is less so. I’m 5’8” and found the total reclined length to be just fine.
Overall, a very comfortable chair…easy to adjust the reclining angle by nudging yourself.

The massage and heating feature is a nice touch; definitely enjoy the higher intensity, normal mode massage best. Doesn't really heat up very hot...maybe the cushions are buffering it. It does also rock back & forth a bit as well in the upright position. Haven’t attempted 'locking' it all the way back.