Purchased otca hybrid  mattress,opened it to find the mattress had mould marks on it  took pics and forwarded them to Domeo,they told me that it was going to need inverstigating (which ment they did not believe me that it arrived in that condition ).they told me to take the mattress off the bed and to take further pics ,i told them that 
i  did not put it on the bed as it was a new mattress they had sent to me .domeo did not attempt to offer me another mattress ,so we automatically got them to send a courier to pick it up & get refund ,so rated them 1 star