The first one was broken before it even came to my house and they sent a new one...2 day shipping became two weeks so they gave me 50 dollars off. Guess what! That new one is busted too but we didn’t realize it until it was delivered and our toilet was out.

However! Wayfair has the most amazing and without a doubt the best customer service that I have ever encountered and unfortunately I have dealt with many! We sadly had to get a full refund because a toilet was needed so we could not wait for another one but we received a full refund the next day! 

In the end I may not order another toilet online unless I have the time to wait in case of broken toilets but I will definitely order from wayfair again!