This is a great coffeemaker. The controls are simple to understand and use. Water reservoirs are easy to fill on both the carafe and single serve sides. Best thing about the coffeemaker is it makes great coffee. Having the choice of regular and bold settings is a real game-changer for me. Being able to choose between your favorite ground coffee or a single use pod is also nice. If I want I can brew a pot of coffee in the thermal carafe for a crowd using just one appliance.  I'm so happy with my product.