I ordered this chair on a Monday and received it on Wednesday. The packaging was adequate and it arrived undamagd. I ordered the "brown" color. It is as pictured; a medium brown. I am using it in our vaation hone as an accent chair. I almost wish I had ordered the "natural" color as it may have had a bit more of a gray tone. The chair arms are high and it may not be a comfortable chair to sit in for a long time. Hopefully, the woven maerial will hold up long term. The cushion is fine. It looks great for what I needed. I am happy wit this purchase.