I bought this for my wife's closet.  One side of the ceiling is sloped because it's on the 3rd floor of our house.  So I adapted this unit to create an "L" shaped closet layout that works perfectly.  The system was packed efficiently, and there was no damage to any of the pieces.  All of the parts were there.  The directions were very easy to follow, but it still took a lot of planning and basic carpentry skills to install.  One helpful tip is that the walls of the closet need to be as straight (horizontally) as possible, or else the hanging brackets will need to be shimmed away from the wall to hold the shelves.

All in all, we are very pleased with this product.  It looks like it was custom made for our closet.