Wayfair's delivery was wonderful. The delivery men were so helpful.The recliner was beautiful to look at, but that is the extent of the positives. The seat was so firm that it was uncomfortable to sit on; it sat so high that (I'm 5'6") my feet did not touch the floor when the chair was upright; when it was reclined, there was so much padding that I couldn't rest my head against the back. Since I made the mistake of ordering by the open box sale (who would have thought that it would be so uncomfortable), I'm stuck with an unusable chair.