First thoughts after opening the box was that it felt too light to be a quality product. Using it for three weeks changed that opinion. Yup, it's still light... but does everything it is touted to do flawlessly. We tried a timed carafe and the coffe was rich and flavorful. Use the Aieve reusable k- cup daily and the coffee tastes much better than with our old Keurig machine. I also use the 4 oz specialty mode every afternoon and froth the milk (unsweetened vanilla almond milk) to make a cappuccino. My wife uses the water mode several times a day. Every thing works great... and is intuitive. Most importantly, the coffee tastes great.  BTW, we always use the "Rich" setting when using the pods (except for the "Special" setting).