I love the infrared line. I own 3 of your Infrared Grills. This one not as excited about as the ones that use Propane. Couldn't really regulate the temps on this one as I can my other Charcoal grills. The claim is no flair ups, I experienced several. It actually got to a point where I would only use this grill to help with some wood smoke flavor on briskets and ribs, then transfer them to my Wood Pellet Smoker to finish the job. I was given this grill as a birthday gift from my Girlfriend in August of 2016. Not sure exactly what happened, but the grill fell apart in June of 2017, the legs broke right off. With the troubles I had with this one, I just tossed it out instead of trying to rebuild. I wish that this grill had the same Grill Grates as the Infrared Professional series does. I don't ever have a problem with flair ups on that grill.