Chair is mediocre at best. Very firm when extended for bed, but worst is that 'head' area (back part of chair) sinks down so that head area is lower than mid & end sections, which causes bar in middle to be prominently uncomfortable. As a chair, item is acceptable but as a convertible sleeper this is atrocious. As others have mentioned, if used as a sleeper it will need a topper.  Added note, Wayfair shipment from their own warehouse was a nightmare.