I was very excited to get this hot tub, when it arrived everything was what I expected. Was happy with my purchase. We filled it up, followed instructions, waited 10 mins for the jets to come on, nothing. Had to drain the tub, checked fuses etc., then tried it again after verifying everything was good. Filled it up, purged the pump, still nothing. Called the help line, they’ve determined it’s a bad pump and needs to be replaced. After waiting a month now for the tub to arrive, and spending the money on it, I have yet to use it and have to wait another week and a half for the pump, which then needs to be installed. Pretty disappointed that it’s not “plug n’ play” been more of a hassle than anything. Spending money and time on something that doesn’t work has been a big disappointment.