I'm conflicted on how I feel about this product. We previously had an RO system which was amazing. When we moved to an apartment I needed something in the interim to get us by. The water tasted ok for about a month before the smell and taste was absolutely horrible (worse than the tap water). Upon contacting the company online I got a copy and pasted email from the FAQ on the website. When I called to speak with someone I was told it only filters about 9 gallons and I needed to buy a new filter. I really expected it to last more than a month for 1 adult and 2 children. The quality of the pitcher could use some work also. I'm going to try another filter and hope we have better results if not I'm going to call it a loss and move to another system.