Great Bench, your customer service is outstanding. This is my first purchase. My item was damaged on both arms and 3 bolts stripped. However, Wayfair replaced it immediately after receiving my photos and description. I am still waiting for the replacement, which will be here Monday. Overall though the quality of the product is GREAT! Customer Service is GREAT! I will continue to re-order from this company based on my first experience. I will post a picture of the new bench once it arrives.