I like this product. It browns and heats bread very well. It distributes the right amount of heat to toast a frozen waffle using the “Frozen” feature. I like that the button lights up when pushed, you know it has been activated. It has a button to heat bagels as well. It has a cancel button which comes in handy if you happen to need your toasted item before it’s done. The sides of the toaster do heat up but it’s hotter towards the top of it. The size is great because it doesn’t take up too much counter space. Overall I really enjoy the toaster.