The first can I received was malfunctioning after a couple of days. I emailed customer service and they had a replacement can out the next day. I couldn’t even believe how incredibly professional the support rep was and how easy the whole process of returning the non functioning can was. I’m happy to say that we received the new can a few weeks ago and it’s the perfect addition to our kitchen. We love the voice activation which works especially well when you’re running to toss something that is leaking or when your hands are full. I am so happy with this purchase that I ordered two bathroom step cans, a plunger set, automatic soap dispenser and I plan to order a pet food container soon. Highly recommend!