My old toaster oven had to be replaced. I love that this one came in black to coordinate with my other appliances. I also like the four knobs to adjust the settings,  temperatures and time. The only reason I gave it four stars is that the outside surface gets very hot. I have many KitchenAid appliances. I did do my research before purchasing this and this one was the winner! [This review was collected as part of a promotion.]