I've never written a review of a consumer product in my life,when you offered me the opportunity to do so I couldn't refuse. Our machine an upright probably 5 yrs old is the most incredible machine I've ever owned. My wife has used it every day and with the excessive use the machine just keeps going and going always doing what it was designed to do clean! We bought a second one because the price was as incredible as the unit itself. Would i recommend Bissel products? Heck yeah. Cathy your forefathers would be proud of what your team has brought to the market. Thank you all At Bissel.