Ordering and shipping process went well on this 13'x15" gazebo, with excellent customer service attention to a couple curve balls during the process. The boxes arrived on time, and were offloaded into my garage. I made sure to be present to inspect cartons and check that correct product was shipped. There were NO missing parts and NO rework was required. I preassembled the upper portion of the roof steelwork to make assembly onto the wood framework easier.
Overall very satisfied as I was expecting a battle to put this big erector set together.