We love our cafe microwave! It’s simple and easy to use. The lock prevents my son from opening and closing the drawer. Love that the open/close is done by pressing a button. We noticed when cooking popcorn that the writing in the bag got on the bottom part of our microwave. I was able to wipe is off after scrubbing hard. I’m not sure if it’s the brand of popcorn or the microwave itself. I will have to try other popcorn bags to find out. Overall works well and great appliance!