I absolutely LOVE this dog bed, and so does my 3 year old Lab Bailey dog. She instantly got so happy and jumped right on it when I laid it down, she sleeps on it every night! Very happy, the bed is just as I expected, very soft, and the memory orthopedic top seems to hold up well, I purchased item about a month ago now. My original shipment may have been incorrect, but after reporting the issue through My Account, I was quickly able to get a replacement and the 2nd time was a charm! :) Would definitely recommend,