I love a hot latte in the morning and an iced one in the afternoon, but I don’t always have access to a coffee shop and, even when I do, I don’t like to pay the premium. This machine takes all the guesswork out of my latte! It does it all and is SO easy to use! Filling the water and bean reserves are self explanatory and then it’s just a matter of buttons! My espresso is always perfectly done and never burnt or bitter. The steam wand works great and is also easy to use! I’m not usually going for foam, but it’s not hard to achieve. I also love the simplicity of cleaning the machine. I could not be happier! I LOVE this machine!