I regularly buy Glad reinforced strength 13 gallon bags because the cheap off brands do not cut it. However, the last box i bought are faulty. The first one I pulled out had a neat 1-2" cut along the crease just above "stretchy" part. I thought it was a fluke as I've never had a problem. Long story short the slices get bigger and am trying to email customer service but email page doesn't work on my device. Will call during business hours to try and get a resolution. I understand defects happen but think the company should just post email address for those of us that work odd shifts.