The water & ice access is very nice.  The versatility of the middle drawer is a big plus. I have set it up for remote access, but I've not needed to use it yet.  I appreciate the different zones throughout the internal space.

It would be nice if there was a little more flexibility in shelf placement; one main shelf only offers 2 or 3 levels, none of which leaves very much space between it and the shelf above. Making it work though.

My wife noted that after dispensing crushed ice, cubed ice still carries quite a bit of crushed with it before it clears the output path.