Works great. Gets paper towels off the counter and holds strong when tearing a towel off the roll. I ordered 2 but only received 1, so emailed Wayfair, not expecting a response for at least a couple of days. Literally, within 10 minutes, Isabelle called and they already initiated a replacement. The Best Customer Service Experience Ever! Way to go Isabelle and Wayfair! And it is only a paper towel holder. I am thoroughly impressed!