Won this in a raffle. Took it home, read directions, kids were thrilled to have waffles for dinner. Tops were undercooked compared to the bottoms of the waffles. Kids enjoyed and I cleaned up after it cooled. While washing it with a damp sponge, as per the directions, I noticed the plastic pins holding the hinge together were loose. I took one out and it was broken. The other was intact but came out anyways. I love the thought of the waffle maker but not sure of the quality of the product.