At the beginning it was a headache trying to locate the 5th box that was not delivered with the rest of the order, but once that was cleared, everything went smoothly! We paid the extra $$ to have it assembled for us and Ricardo and Julien were on time, very friendly and professional, and knew exactly what they were doing! Kudos to Ricardo for helping to expedite the issues we were having with the missing box! His customer service is top notch! We absolutely love this gazebo! We shopped everywhere for just the right one and I'm glad we chose this one. We're now ready for the summer!