Customer service was above and beyond.  Picture arrived within days and had a factory defect.  I went online to see how to return it.  Communicated on line with tech support/customer service, and they replaced it immediatly, no charge, after giving me the choice of sending me a replacement, or my money back.  Love the picture so within a couple of days I had a new one.  This is a really good company to do business with.

Pros: Great value, arrived quickly
Cons: None!