First of all, customer service was awesome.  The first piece I ordered was beautiful, and arrived early and intact.  Unfortunately, the colors didn't work with my scheme.  Returning it to Wayfair was a breeze, and the credit showed up immediately.  On the advice of my decorator, I ordered this piece, and it's perfect.  It also arrived before the anticipated delivery date.  I might also add that the associate I spoke with honored the "first time buyer" discount since I had returned my initial purchase.