The one star review is not for Wayfair but for Monument Grills. I am totally satisfied with Wayfairs handling of the situation.
I ordered this grill, came as promised on time. No notable damage on the outside of the box but when I pulled the grill out, you can see the damage around the gas valves. A call to Wayfair assured me that they would send a replacement asap. Cool. It arrived 3 days later, as expected. Took it out of the undamaged box and this one is damaged almost the same as the first. Again, Wayfair took care of the issue very promptly and completely. When I was asked if I wanted to try again, I had to say no. I love the features of this grill with the lights and glass window to look through but Im worried about the gas valves being damaged and starting a fire. I saw a lot of good reviews on the Monument Grills so I guess its just a freak thing but I think Ill look at the Weber grill at this point. Thank you for excellent customer service Wayfair!