I won a gray stand mixer Model KSM5.  I have had problems with the whisk from the start. I have avoided using the whisk because of the problems. I know it is inserted correctly. It always hits the sides for the bowl making a tapping sound and scraping it. One of the prongs snapped off during my second batch of whip cream. I am very frustrated with this. I will be looking for another maker's mixer. It is too expensive to keep replacing the whisk!!! (This review was collected as part of a promotion.)