This was a solid success from the initial ordering process, through Wayfair, to the delivery of our item. This vanity is beautiful and arrived in perfect condition. The delivery system is certainly impressive as the customer is contacted 48 hours prior, to confirm arrival convenience and then 2 additional calls are made so that there is no question regarding timing of arrival. This system applies to those who choose to have 'in house delivery'.....who wouldn't, considering the weight of the unit, etc.?