We bought two lamps and absolutely love them. So unique and look fantastic in the living room. Had an issue with one of the lamp shades, not made very well, called customer service and they had no problem sending a new one. We didn't have to send the bad one back and the new one arrived within a few day!!! I couldn't believe we didn't have any hassles about the lamp shade. That is fantastic customer service! Great company. Bought a couch also and it is phenomenal, exactly the color and style, very well made! Love Joss and Main