I recently purchased the 12 medium memory foam mattress from your brand, Zinus, and I wanted to bring an issue to your attention.
Unfortunately, I have found that the mattress is much softer than expected. When lying down on it, I feel like I sink too deeply into the mattress, creating an uncomfortable sensation of being in a hole. This lack of proper support affects my sleep quality and overall comfort.
I understand that comfort preferences can vary from person to person, but I was expecting the medium firmness level to offer more support and less sinking. I have tried