Ordered 2 pendants.  One glass shade arrived broken.  It looked to be a shipping problem and customer service arranged a replacement shade to be sent.  Next was the installation which involves screwing down rods together. Unfortunately they sent one rod that didn't fit (one end had too long of threads). After trying every possible scenario to screw them together, we opened the parts from the 2nd pendant and figured out what had happened.  So husband had to saw off a part so it would fit.  Next was the rod that screws in to the bulb part, which also didn't fit so out came the gorilla glue.  Still took a bit of twisting and tugging to get the down rods to hand straight.  Had we not waited for 2 weeks to get the replacement shade during which time we tossed the box and purchased the bulbs (add'l $11 each) we would have returned them.  Having gone through it all,  they look ok (better than what we had up there).