Scheduled delivery was earlier than initially expected. Drivers were unable to find my home address on original date, and unable to be contacted. Had to have my delivery rescheduled. Taking up a work day. Upon delivery we then needed to put the couch together which was more tedious than difficult. However the biggest dissatisfaction comes from the “comfort” level. The couch looks really nice but unfortunately is as solid as sitting on concrete. Very rough first time purchase with Wayfair. Customer service assistance  was pretty good though