The couch comes 2 boxes, which is surprising but all the cushions are tucked into the couch. The couch looks exactly like the photo without the ottoman - couch shows in the photos it has an ottoman, but it is not part of the package. If you look at the customers photos, they all show the ottoman. We did have issues when we tried to place the couch on the right, as others have mentioned but other then that we are happy with it.