I would give the couch itself 5 stars, it's quite comfortable and well-made. However the delivery experience was the worst I have ever encountered. The delivery window was pushed back two separate times. Then when the day was finally scheduled, the truck showed up without the couch in it, completely wasting 4-hours of my day. They rescheduled for a couple days later, and finally did deliver. However, I had paid for the "room of choice" delivery option and they just dropped it off outside my building without notifying me at all. I had to break down the couch further than how it arrived so I could carry it up to my apartment by myself. Wayfair customer service was helpful and refunded the $20 for "room of choice" delivery. Their customer service team can't make up for the delivery experience though, and I won't be ordering from Wayfair anytime soon.