I ordered this light in preparation of the move to our new house to hang over the master bath tub.  The email showed it had been delivered to my front door yet nothing was there.    I called customer service and talked with Rachel and she was very helpful and sent out another light at no cost.  It is a wonderful quality light and it brighter than you would think with just 4 bulbs. The metal is very think and sturdy and the crystals cast a beautiful shimmer on the walls at night.  Great blend of modern and glam for our his and her bathroom.