The first bed I received came broken, I don't know if it was damaged in shipping or was just shipped that way. It was minor cosmetic damage. The lady I spoke to at wayfair was great and got a new bed shipped out no problem.  But again their were shipping delays and problems the Fed Ex truck broke down, a lost label, the packaging was damaged ect. This is not wayfair's fault but next time they might want to use UPS. The instructions for putting the bed together are not the clearest, and there is no label distinguishing the head and foot board. The headboard comes with leg extenders, but also comes with caps on the end of the legs that you have to take out before you can put on the extenders. These caps are very difficult to get out without damaging the bed and/or breaking all your nails. Now that I have the bed and it is together it's great. Overall I would say use UPS for shipping and pay the extra fee to have someone put the bed together for you.