Even though this is a beautiful item, somewhere along the way it was damaged and the box was taped up with a large repair. Sadly the broken piece was missing. Due to experience I preferred to hide the damage as it was at the back rather than have to wait to replace or go through hassle of complaint. However, for the price I paid, I don't feel hard done by. Also, I believe the damage was done in transit judging by box damage. It still looks good and I still love it. Thankfully, my husband is very good at repairing this sort of thing given he's a carving genius. Accidents happen. It's otherwise perfect.