I ordered the white and natural dining set for our 'kitchen' eating space. We got the table in great shape but 2 of the 4 chairs were oak instead of the natural and white finish. I called and talked to the rep and she was so sweet and helpful!! I even ended up laughing at the problem. We got the replacement chairs faster because she made a call straight to the shipping department to see if they could get it sent before the date the computer stated. It got here about a week sooner because of her willingness to go above and beyond. The product was a good value and completely surpassed my expectations for the price! I will certainly be shopping at Wayfair again and telling my family and friends about my positive experience!.