Nice bed, sturdy and not squeaky.  The packaging fell apart during shipping and it arrived bent, scratched, chipped, dented, etc.  I didn't know how to go about repackaging such a big product to exchange it, so we bent it back into shape, kept it and assembled it.  Customer service response was basically, "Sorry!  We'll forward that info to the appropriate departments!", so maybe yours will arrive in better shape, but I'm wishing I'd just bought something used for a quarter of the price.

Since posting a review I was contacted by somebody in customer service who asked me to call or email them, and they have failed to respond to my emails almost two weeks later.  Not impressed with customer service and I would not be comfortable ordering anything expensive or bulky/difficult to return from wayfair in the future.