My husband and I ordered 4 of these stools for the kitchen island at our new beach cottage.  Two of them came with broken backs.  I was afraid I was going to have to jump through hoops to return them and get new ones.  I called the company and I have to tell you, I have NEVER had better service from ANY company!  They were very knowlegdgable about their product, spoke and understood english, :)  and immediately sent out replacements!  We now trust the company service and have continued to order carpets, nightstands, etc from them!  The stool itself is perfect for my home!  Sturdy and well made and SIMPLE to attach the pre-assembled top to the already built bottom!  I would order more if I needed them and what a great deal for the price!  I love this company!