I ordered this rug in April 2022 and have yet to receive it. It said it was delivered but the order was never actually placed. Apparently it was backordered and no one told me until I called. No one can seem to find the rug. I have called numerous times and now I just want a refund. I'm tired of waiting for the rug, it's been 3 months. I have left 2 VM with a customer service rep and no one has gotten back to me.