The chair is pretty comfortable. The only issue is with the control for the massage feature. It plugs into the middle of the power cord, so it is awkward to control the massage while sitting in the chair. We finally fed that middle part of the cord up through the chair, but you have to be careful not to pull out of the rest of the cord. It would have been much better to have the control at the end of the cord. The chair was delivered just fine, and even earlier than the original estimated delivery day!