The only negative issue I had with the arm chair is that there is Velcro attached to the bottom of the seat cushion to hold it in place.  That's awesome!  The negative part is that the Velcro rubbed against one of the arms during shipping and "balled" up the fabric a little bit.  It's down low enough on the inside of the chair so that when you place the cushion on the chair you only see a little bit of the "balled" fabric.  It wasn't a big enough of an issue to warrant calling customer service over.  And for that reason I can't really give it a perfect rating, which I feel bad over because I really do like the chair.  Taking everything into consideration I'd have to rate it a 3 out of 5 - still keeping in mind that I really do like the chair!