I am a lifelong Black&Decker customer, (all small/medium appliances I own) Love the simplicity in navigating all the features from the remote control (buttons on the actual unit not so much....). Installation of vent hose may be tricky depending on type of window you're planning on running it to. Portable for a strong man to carry (unit is extremely heavy). Loud, but what a/c/heater unit isn't?!?