I ordered this rug in the 7'/10 x 10'/6.  This rug came with a stitch that had been pulled all the way across the middle of the rug.  It was to noticeable to keep.  I contacted Wayfair and they sent me another one which arrived in 2 days.  Was very pleased at how well they took care of this.  The rug is a beautiful rug, colors are true to what you see.  I ended up buying another one because I like it that much.