The item was properly packaged for shipping. The package came missing enough clips to put up all the shelves, so at the moment we have four of the five shelves in use. Other than this, the unit works well, it is sturdy and does the job for which it was purchased. True to size, would definitely recommend if you need something for extra storage. I'm currently using it in the kitchen :). Wayfair was nice enough to replace the misssing parts so updated to 5 stars.