I ordered this kettle in September and after 5 months of use it has stopped working. I know us Brits drink a lot of tea but 5 months for a kettle is disappointing to say the least. 
I emailed a week ago to enquire about a refund and have still not received a reply.  
The customer service from Wayfair has been brilliant in the past but unfortunately it is nonexistent so far with this issue.