The double bin composter does exactly what it is supposed to do....When I buy something and it does what it is supposed to do I have a problem leaving a review.  Why should I praise a company because their product actually does what I paid for?!?!  BUT THAT'S NOT WHY I'M LEAVING THIS REVIEW.....Lifetime has, hands down, the best customer service you will ever experience!!!! (imagine about 1,000 more "!").  I have had to call them up a few times for minor issues due to wear and tear and they have ALWAYS been extremely helpful, polite, and courteous.  There are two things I can promise you: 1. When you buy a composter, small things will start to eventually fail, and 2. No other company will stand behind their product the way Lifetime does.