We are beyond excited about this grill and it was a big investment for us, but due to an E8 error, we are not able to use the grill. The website, and first level of customer service has a disconnecting and reconnecting wires to reset, but it hasn't worked. I've called 4 days in a row and am told that someone will get back to us in the next 24 hours, but no one has reached out. So frustrating... So close to being able to enjoy this grill, but at this point it feels like that day will never come. We'll probably have to return so we can at least grill on something.