We couldn’t be happier with our purchase! It was the right size and style for our space. I was nervous to order because of so many reviews mentioning damage. It does all come in one large box. Upon opening we immediately plugged in the fireplace to make sure it was working properly - it was. My husband assembled it. There are a lot of pieces and parts but it went together fine. The only issue was a black scuff in a very noticeable location. I grabbed rubbing alcohol and it came right off. The flames look beautiful and it does heat well. 100% happy!