The handyman told me that there was a page of set-up instructions missing, there wasn't.  Maybe he said that to explain why it took him 2+ hours to put this together, then he rushed out - leaving me to put the shelves in, not a big deal.  Also, it made me uncomfortable that me told me how little ($29) he was actually getting paid to fulfill this task. I paid $83 and was not in the position to tip him more. I could tell he expected that. Sorry.