The cat tree itself is fantastic - my cat has really enjoyed exploring it and using it to survey the room! Excellent product and great value for money.

However, the instructions were very poorly laid out, and there was a screw missing, so it was a bit of a challenge to assemble. 

Also, also dispatched the next day, the delivery service UKMail (part of DHL) were terrible and did not deliver on time, or give updates on delivery, resulting in a whole day spent waiting for a package that didn't ever arrive. Similarly, I had to contact them directly to arrange re-delivery and received no updates or confirmation of when it would be received.