It’s been a week now since I’ve purchased this pillow and I now have a stiff neck and pain in my upper back since using this pillow. Tried customer service and they suddenly went offline after I explained my issue. I did try the pillow at the store, but it wasn’t as high and the new one (I believe from all the use it gets from people trying it out or it’s older and been out for a while) I’ve tried to break it in, but I’m the one getting broken instead. I’ve given up on it since it is causing physical pain and my sleep worsened. I did not have these issues before using the pillow. There’s no return at basset furniture, so now I’m stuck with a pricey pillow and need to go to a chiropractor to get adjusted or a good masseuse. Either way, I would not recommend getting this pillow unless you were give then chance to return at least once, to ensure you get the proper fitting. The pillow itself is beautiful and well made, but it was not for me.