The futon itself is great - what I expected and wanted. However, when it arrived I was sure I was going to have to send it back because the shipping was so bad. The box was torn up in several places and ripped all the way through on one corner. You could see the interior protective cover had been torn in several places it was so bad. There was only one portion of the fabric affected and I was able to get the black mark off, so I didn't send it back. But I would be very leary about ordering from Wayfair with their shipping. Maybe you can find it somewhere else, as it is a great futon for a great price,