Purchased this to spot clean in my home as well as clean the upholstery in my vehicles. Not sure what the bad reviewers are talking about. The steam generated by this machine can ans will burn your hand if placed near the discharge port on the handle. Another reviewer mentions a leaky tank when handled? Never had any issue with either tank leaking. My only complaint with this is the fact that Bissell doesn't tell you what the part # is for the self cleaning tool. My unit didn't come with it. Other than that, its a great machine.