After owning a different brand of ice maker, I was surprised at how quickly my Newair makes pebble ice. The self cleaning function is also a plus due to the fact of how simple it is to use. I like the size of this Newair countertop ice maker. It is large enough to hold plenty of ice but does not take too much room on my counter. If you ever do have a concern/problem, Newair customer service can't be beat!