I love the idea of the drawer micro, and when it works, we love it.  I moved into my new house September 1st.  The micro has stopped working 3 times with the same issue.  It is highly inconvenient. Not to mention the price of this machine is crazy expensive for a microwave oven. Customer service told me if after the 3rd repair it breaks again, they would replace it.  We shall see.   I would recommend it with caution as there are very few choices for drawer microwave ovens.