Bought two sets as a present for my daughter while visiting her in Chicago. I live in London otherwise. After I left, she told me one bowl arrived chipped in two places. I wanted to report it and get a partial refund but discovered that all you can do in that case is call a number. But I am outside of the US now! Not having an online option and requiring people to call this day and age is odd. I use Wayfair in the UK too and have been happy but this was annoying. Otherwise the plates are good but the lack of options to deal with a problem - not good.