This was a bad purchase. I have a great Dane who has separation anxiety extremely bad. I thought this was the answer to my prayers...but its nothing but a bad purchase. It came in the box but looks are deceiving because it was not new. The metal peg that should have  been there to keep the door that swivels, from popping open, was broken rendering the entire kennel useless. I immediately contacted wayfair with my complaint, being my dog escaped from their escape proof kennel. The customer service keeps asking for better pictures over and over. Im not sure what kind of quality pictures theyll accept to actually help me, but apparently a brand new fold 5 isnt able to take them. Im extremely disappointed with wayfair and their product. Hopefully they make something right and atleast try to resolve this or I wont be buying from them again.