Could have been a two star but no higher, and most people (at least me and my friends) look at the top and bottom ratings and I wanted this to be viewed. Chair is moderately comfortable so not heading for trash, yet. Leans left always, and footrest mechanism works loudly when raising, and closes only with significant effort, i.e., a good push with heal to lock it back. Worst problem is the arms. One is not entirely vertical and is loose, and has already required reinforcement with screws twice in less than a few months. As far as the massage and heat functions, do not bother. "Massage" is a loud buzzing. Nothing more. This purchase is regretted, and makes us question Wayfair quality and representations regarding products sold.