It was a mess when it arrived. Everything thing was loosely thrown in there with minimal protective styrofoam. Wood planks were stacked on top of each without protection so there are some scratches. All the screws and such arrived rolling around in the box and were missing several pieces. 

I had to do a lot of improvising and taking multiple trips to the hardware store to find the correct sized pieces I needed. 

That being said , once it was finally assembled my kitties love it. It’s very sturdy. Very appealing unlike most cat trees. I would highly recommend if it wasn’t so carelessly packed in addition to the missing parts.  
 Still a bit disappointed