I have ordered other items from South Shore and have been very impressed with the quality and sturdiness of their items. This changing table isn't different on that front, but my frustration comes from contacting the manufacturer for the first time as in my unassembled pieces I received four different colored finishes. While some of these pieces weren't visible, a majority were and it felt like I had to keep re-explaining myself to them in not wanting mismatched and visible pieces. We finally came to a compromise, but now it's almost two weeks later I'm waiting on parts to assemble and finish this item.