Bought an open box item thinking I could touch up and dings or scratches. With the statement "The item is in like-new condition and has been inspected by our returns department." I figured the no return policy is fine. The door came in with a broken slat right in the middle of the top section. I think they should be more up front about the damage on the specific open box item you order, as other retailers do. I would have ordered new if I had known it would be actually broken, not just scratched up. The door itself seems to be good quality, maybe just lacking in product packaging.