I purchased 2 recliners and the couch. When I was attaching one of the 2 side cushions to the back of the chair, I noticed a rattlling noise. When I shook the cushion, it literally rattled. A loose screw must have been accidentally left inside of it. To make matters worse, one of the recliners make an awful knocking noise while rocking. If you rock very softly its quiet, but if you rock like a normal person would, it sounds like the chair is going to fall apart. I've had a few guests rock in it and they immediately have this look on their face like "oh my God, I think I just broke your chair". I have to reassure them and say, "it's ok, it came like that".....so embarrassing. I would have returned it but I didn't want to go through the trouble.  Hopefully we can find someone to fix it. The other recliner and couch are fine