We got this faucet as a replacement for a previously purchased faucet of similar design, etc. 3 years later, we had to replace the cartridges since there was a drip from the faucet. That was 6 months ago, and the drip is back. The customer service team was very helpful in getting us the replacement cartridges under warranty, and the inconvenience has been minor. The sprayer handle gets stuck sometimes in the "spray" position (button sticks), so we get doused now and again, but it is very convenient.