We purchased 2 of these.  The other model is a dual zone and is working fine.  This model does not get cold enough on the upper section.  I have tried to call the 24/7 Customer service number and no one answers?  It does not even state it is  LANBO you're calling?  I sent an email to Customer Service 2 weeks ago.  No response?  I am glad I purchased the extended warranty but that doesn't kick in until the 2nd year.  The fridges them selves are beautiful and well made.  perhaps we got a lemon?  Not impressed with customer service so far.  Hopefully someone returns my call.  Stay tuned