This is a nice little toaster that gets the job done. It toasts perfectly no matter what setting I choose (light, dark, etc.). The crumb tray opens easily for cleaning. I gave it 4 stars because, despite the fact the toaster can accommodate a bagel, every time I toast a bagel I end up having to manually pop it up because it doesn’t come up all the way. Every single time the bagel halves get stuck. But on a positive note never have I had anything burn when getting stuck!