Great quality! Our first guest said it was comfy to sleep on. The mattress had a funny smell when we first unwrapped it which had pretty much disappeared after 2 days of airing it out. Others had already warned of this so I was prepared. 

The tracking service didn't work very well - it came a day earlier than the tracking said it would (even when it had arrived at the office on Thursday, the tracking still said Friday). This would have been annoying if I'd made special arrangements for delivery.

I'm really pleased with my purchase - the mattress is nice and thick and fits the frame we already had (so we haven't bothered to unpack the new frame yet!)