As others have said, the shippingdelivery was kind of chaotic. The ottoman arrived Monday(as scheduled) but the sofa didn’t arrive until  Thursday. The couch took us about 45 minutes to completely assemble. We sat on it and immediately we were a little bummed. It’s definitely not plush. It is a firm sofa. There are wooden posts between the chaise and sofa so laying down isn’t very comfortable. We thought we could get past that. It would get softer eventually, we thought. But, after only a day of use,  the stitching between the upholstery started  coming apart. We called Wayfair and they were extremely helpful. I’d give the couch 2 stars and the customer service 5! coming apart.