This particular couch is still in the box due to remodel scheduling but I can tell you I’ve ordered several pieces of furniture over the years from Wayfair. I’ve never been disappointed in the product or shipping.I love their website! I jump around all over it with ease! I have had a couple occasions where the carriers have bunged up the product and Wayfair had new merchandise out to me within a few days. I’ve just a couple “go to “ places I shop at on line and Wayfair is one of them. I guess, you know, bottom line is , who we can trust at the end of the day.