Product arrived damaged with a gash in the back. Frustrating for an item that costs more than 1K. To their credit, AM offered us a small refund which we accepted because the piece is so heavy that shipping it back would be cumbersome. On a related note, delivery folk commented the article was too heavy to lift, so they just dumped it by our guest door instead of carrying it up the stairs to our main door. We feel bad for them, clearly some items are heavier than others, and need more than 2 delivery people to carry, this is probably why there was  a big gash in the item. We had to ask neighbors for help to carry the item the rest of the way. The item looks good and is fairly solid and well made (except for the gash in the back), but is less warm than in the pictures, the wood is a bit grayer in real life.