Looked at chairs for about a week before I purchased.  Shipping took about 6 days.  Box, packing and instructions were good - took me about 45 minutes to assemble (hex wrench included with chair).  Chair looks very good, is comfortable, and has the lumbar massage feature.  Chair has 1 minor abrasion - Wayfair took care of my issue within 5 minutes.  Hopefully chair will hold up over time.