The delivery service was impeccable! The gentleman were professional and took care of everything for me. I can’t thank them enough! The couch is absolutely beautiful. The larger piece when I sat on it, it kind of slumps in. I contacted customer service to inform them  the woman was very friendly and kind. I’m currently awaiting a replacement. We are extremely happy with this purchase  are hoping the new piece that comes won’t have the same issue. I gave it a 4 because I have to wait for replacement.