The first couch I ordered has deep scratches on the inside armrests from poor packing and the replacement couch had the same problem. Now in order to get a refund I have to travel to the nearest city to drop off the couch and I’m out 70$ for a return label. I’m so disappointed because the reviews on this couch seemed so good. Do not order if the couch is being shipped far (I live in Canada). I’ve never returned anything in my life because I’m pretty laid back and don’t like to fuss but after taxes I paid 950$ for this couch so I expect it to arrive in perfect condition. Oddly enough I thought I sent out this review months ago and immediately after I was contacted by email with an apology and full refund for the second couch but I noticed the review was never submitted. It could be a coincidence of course but the timing seems odd. I've definitely lost faith that Wayfair reviews are honest.