Was just what was expected, except for a slight misunderstanding about the size of the  backsplash prior to placing the order.  When I contacted customer service the associate was very pleasant, understanding, and courteous. (was a pleasure to speak with)  She rectified the situation to my satisfaction.  The only installation problem was my installer having to relocate one of the water supply lines.  After creating a backsplash, and raising the mirror the vanity looks great!