The picture frame came damaged in several places. When I initiated a return, I was offered a 30 discount, which I selected. I was then asked to contact a team member to finalize my refund. When I was finally called by a member of the Wayfair team, I was told that they could only give me a 5 discount (or 10). Ironically, the team member agreed with me that the frame was severely damaged and even suggested I return it. However, they refused to provide me with an explanation of why my refund had suddenly decreased from 30 to only 10. Horrible experience and poorly made product. Would NOT RECOMMEND.