Delivery is easy. It took longer for me to unwrap the packages than to set up the sofa. It was well package, but one of the leg was broken. I contacted Wayfair and customer support gave me a discount. It was easier for me to reinforced the corner with a steel plate rathe than to return and wait for another delivery. The leather is soft. There is also a little gap where the 2 pieces meet. 

I really wanted to give this 5 stars but, the sofa is a but shift and sat a lot higher than my previous sofa. The color is accurate (I bought the 82" light gray). depending on the light, it appears a light cream. A delightful surprise, the head rest  is electric operated and this comes with an usb port. Above the usb port is a button that brings the foot and head rest back into position. 

Overall I am happy with the sofa. Now I need a coffee table. Any recommendations?