The cushions came lighter than the color shown in the reference photos and despite reaching out to customer service nothing could be done to solve this. We also couldn’t build two of the chairs because two necessary parts came with the screw holes missingin the wrong spots. While this problem was solved and we were sent replacement pieces, it was inconvenient and took two weeks for the new pieces to come. These two issues aside it is a fair purchase, it was just my luck with the pieces hence the rating.