To be perfectly honest, we were somewhat upset over the fact that the advertised item was a “Fordbridge Storage Ottoman”, but the item that was delivered was from a different manufacturer. After calling customer service the representative now explained that the item was what they classify a “white label” item, meaning that a substitute can be sent. At no time during the purchase process were we informed of such a classification. Even though an adjustment was offered, away fair truly needs to “disclose” their classifications relative to specific items they classify as such.