I order this item to go over a peninsula that we are going to be installing. The order shipped fast but right before delivery is was damaged on behalf of the shipping company. I contacted customer service and they were really nice, understanding, and helpful. I got a new pendant within the week.
The pendant is very much true to the picture. The finish is nice. If I could change anything it would be the glass... frosted glass is not my taste and would prefer clear, but it is what it is. Now, if only I can get my lazy husband to install it...