Customer service is 5 star!!!! Very fast shipping!  Yay!  Easy as pie to put together!  My 11 year old daughter and I put it together in less time than expected.  It really is as easy as the video looks. The storage space is huge.  It holds all of our blankets out of sight.  We can sit along the chaise with pillows.  Easy to pull out the bed. My kids usually have it out to watch TV.  It would perfect in a college house or bonus room. The size and compact design are great for small areas. Only 2 cons; It is not worth the original list price.  Use coupons!  And it is hard. Not firm,  hard.