I like the recliner. The fabric is nice and soft and the firmness is just right. Its a little difficult to lay back and push the back of the recliner down, takes a little bit of force. Also the fabric looked dark gray on the website but when it arrived it was light gray. I think its a good product for a good price overall. I do wish that set up was included, even though it was relatively easy to assemble, it was very heavy and I am a single female home owner who had to drag the giant box because it was only :an entrance drop-off." The delivery guys were extremely friendly though and I think they provided great customer service regardless.