Such a frustrating experience!  I moved into my new unit on the day of the delivery of this sofa only to discover that the necessary hardware was not included in the package. For more that a week I had this sofa sitting on the floor. Then the hardware arrives and I discover that the screws don't fit the item. It's been three weeks total of an unassembled item sitting on the floor in the studio in the times of pandemic sit-in order. I give a call to customer service requesting a return and get absolutely no apology, no attempt to make the experience at least a tiny bit better. Very, very upset at the whole situation.  My first time ever to leave a negative review for customer service, but I just can't express enough how frustrating these three weeks were.