There was an ordeal in getting the headboard initially.  We ordered the dark grey, and upon arrival it was apparent that the box was opened previously indicating that the unit was a returned unit.  The box tape that was original to the box was opened and had dust particles from sitting in a warehouse.  Anyway, after further inspection of the headboard we noticed that it was damaged.  The bottom right panel of the headboard was torn (like a cut) and you could see the wood underneath the fabric.  We contacted customer service for a return & replacement and after many conversations with various customer service reps, we eventually received an new / unused headboard.   I like the headboard itself; however it didn't align with a standard king bedframe, but we were able to buy some extension brackets to make it work.  I was disappointed initially in receiving the used damaged unit; however after working through all the issues I am statisfied with the end product.