Let’s start off by saying, There Were No Instructions in the Box! Any Of The Boxes!
We called customer service and were on hold for over 25 minutes never spoke to a rep. So we took matters into our own hands. We found a cheaper version of this bed on the website. There were pdf instructions which we were able to use to assemble the bed. 

As far as the bed, assembly was not difficult, once we had instructions. You need at least 2 people for assembly. It took us approx. 5 hours. We put the drawers together first, and then did the frame. The bed looks so good. Very happy with this item.