We ordered 4 of these chairs. After reading some reviews I was a little nervous about assembly and issues with screws breaking etc which I had read about. My husband assembled 3 of them, each one a little easier than the next. The 4th one has problems with the holes aligning properly, so I have just sent in a request to have it replaced. From what I have read customer service seems to be good. 

The chairs themselves I like. They seem sturdy and solid. I was hoping they would be slightly more red, but they tend to be more on the maroon side. I like them and am happy with my purchase! My rating is a 4 simply because of the defect in the one chair and because they are not the color that I was hoping.

Update: I received an email yesterday from Wayfair after contacting them about the faulty chair, and they are sending a replacement without my having to return the defective one. Customer service is top notch! Thank you!