I ordered this product and when it arrived,  I opened the package and found 4 really bad stains on the duvet cover.  I took pictures of the stains, emailed the manufacturer and within minutes had a customer service rep. helping me.  They apologized very professionally and issued me a full refund, making it the most convenient and positive return I have ever experienced.  I will most definitely purchase from them again and wish other companies in this world would treat their customers with integrity as this manufacturer did with me.