Unfortunately I had a problem with the packaging of this ottoman. When it came in I found that the material was damaged. Wayfair was awesome and shipped me a replacement without question or any hassles. However, the second one came in damaged in an identical manner. Clearly the damage was caused by how it was packaged. Again Wayfair handled it quickly and professionally.  In regards to the ottoman itself, it is great. The kids abuse it and I have not had the first problem with it. Theres a ton of room in it to store blankets and pillows for quick access.