Horrible experience. The bed arrived with missing hardware and different parts and assembly instructions than the ones on the website. This was the second product from Everly Quinn (manufactured by TOV) that I purchased, and because the first one had the similar problems and took weeks to resolve, I decided to return the bed because I couldn't trust that the issue would be resolved promptly. Wayfair's customer service was wonderful, thankfully. I don't think I'll buy from Everly Quinn again, unless the product comes fully assembled at no charge.