The first delivery of this bed was damaged. Scratches on platform corner and one of the legs were broken. Contacted customer service and didn't hear back for over a week after calling and emailing several times. Ended up getting them to deliver a replacement with full service delivery. Final verdict- we absolutely love the bed frame. Well made, looks awesome in our bedroom, matches our dark espresso furniture well. We got the dark brown headboard. Wish we would have avoided the hassle and sleeping on a mattress on the floor for 5 weeks until it was all sorted out. Recommend paying the additional charge for full service delivery.