I was incredibly pleased with the quality of the rug for the price paid, but I was disappointed that I ordered two (2) rugs:  a 2x8 runner and a 6'x6' round rug and was advised that both were in stock and ready to ship.  Neither came by the estimated delivery date and it was only after I reached out to customer service that I was advised that these rugs weren't in stock and were on back order, yet they still appeared on Wayfair's site as being in stock and ready to ship.  It was disappointing that I waited over a month for these items, but in the long run I am happy with the product but will be scared to order from Wayfair again in the future due to the significant delay.