The rug came with many large ripples along the entire rug. I have re-rolled it backwards to try and get out these kinks. I haven't laid it down yet. Why was the item rolled in this manner. If I can't straighten it out I will have to send it back. Therefore please advise how I can return. I need to have it picked up as I am 75 years old. Love the color but unhappy how the rug lays.