One of the rugs we received was incorrect.  Wayfair corrected the problem immediately and shipped the correct rug immediately.  The problem occurred when ups showed up with a return authorization unannounced to us.  We didn't recognize the vendor so we ask ups to come back the next day while we tried to find out what it was all about.  We called Wayfair and they confirmed it was their vendor.  We repackaged it as best we could and hope ups will accept it.  It would have been helpful if we had been notified ahead of time.