Wayfair sent a totally different rug than what I ordered, which I specifically had done for guests coming into town.  I messaged Wayfair the same day I realized it was the wrong color, nearly a week ago, and have heard nothing back from them about a replacement, acknowledgement about the mistake, how to send it back, if at all.  Horrible customer service.  I had ordered quite a bit two years ago from Wayfair and half my orders were either damaged or incorrect, so was hoping two years later they would have improved.  I was wrong.