I have had this coffee maker for a few weeks now and I love it! I love that it has the capability of making a whole pot of coffee and 3 different sizes of single serve coffee! I have used both features and it is so easy to use. I like how it can use K-cups or I can ground my own, or used ground coffee for the individual servings! It even has a delay start which works wonderfully! It's easy enough to use that my husband has no difficulty using it and he hates new tech! I also like the feature of regular or bold for the brew strength, which surprisingly makes a difference! It is very easy to clean as well. It is not messy and makes a great cup or pot of coffee! I had a coffee maker like this at one point and had to return it because the single serve was always messy and leaky!! I have not had this issue at all with this coffee maker!! I highly recommend it! I received a free product in exchange for my honest opinion!