Ignore the instructions on the box that say to call the vendor before returning a defective product.  I followed those instructions and found myself on hold for 3 hours... In the meantime, they had closed and just left me hanging on the phone.  If you receive this product and it is damaged in any way, just repackage it and set up a return to Wayfair.  MD Sports wants you to find the parts replacement experience so painful that you don't bother.  Pics of the damaged parts are attached.