Fast prompt shipping!!! When I got the unit there was an issue with lines throughout the screen. I called Suncoast and they walked me through a troubleshooting idea. It did not work and the gentleman Chris was pretty sure it was the VGA cable as sometimes during shipment they can get damaged (Very Rarely). He sent me a new VGA cord, no questions asked free of charge and it corrected the issue. Awesome company and even better customer service! 10/10, 5 stars, A+++++ or whatever rating you want to use for outstanding.