We purchased this several months back when remodeling. The contractors were just now able to install it and we realized the handle that was included does not fit. It was too short. When I called customer service, they asked for a copy of the receipt and a photo. I was told since it was after the 60 day warranty period, they would send a new one but would not cover the tax or shipping unless I wrote a review. We have not used it, but did start it up and it did chill the wine. Everything else looks great and it is of good quality.