The chair looks and feels nice. It's a rather deep seat, so you might want to add a bolster pillow. We ordered two of these, and in month 13 (one month after the warranty ended), one of the arms crumpled as someone used them to stand -- not someone heavyset, either. We called Wayfair, who referred us to the manufacturer. The manufacturer said that there was nothing they could do since it was outside of the 12-month window. We told both Wayfair and the manufacturer that we certainly expected the chair to last longer than a year. Wayfair's customer service ended up making it right (net us a new chair), which we greatly appreciated. I wouldn't buy from this manufacturer again, but will certainly buy from Wayfair again.