I purchased the kitchen storage and put it together.  A couple of the pieces had been damaged in shipping. I took photos and emailed them to customer service. Within a day, I had a response giving me the instructions to receive replacement parts, along with the suggestion to make sure all other parts were ok, which they were. Within 1 to 2 weeks I had the replacement parts delivered, the cabinet has been built, and looks / functions beautifully.
Thanks for the outstanding service!