The product is very nice. This said, someone packed the wrong mixer in the box. Once we started plumbing, we had to find out, the mixer was missing the outlet for the hand held shower. OK. People make mistakes. Because this is not my first rodeo, I choose chat to contact and have every communication in written words. So far so good, we got the mixer a week later. Exited I unpacked it and run to the bathroom to start the plumbing... they sent me the same wrong mixer again! Now our family has to use the garage sink for another week... needless to say we are extreme disappointed. The low rating does not reflect the quality of the product it reflects that it is a terrible feeling to not be able to have a working shower in the house for another week.