This popper is fantastic. The popcorn tastes wonderful and it pops quickly. I have but one complaint. When I inserted the crumb tray drawer , it would not come back out. It was stuck and I could not remove it without removing the entire bottom metal sheet. Once the bottom piece was removed, I could then see the issue with the crumb tray. The side guides were somehow bent in such a way, it caused the tray to be wedged/stuck. I bent the guides back into place and now the tray slides properly. Other than that, I love this product.