I actually bought two of these recliners for the den (his & hers).  No problems with delivery.  Arrived on due dates.  They look very nice in the room and are comfortable.   The reclining feature is my problem. It spring up with force & hits the heel of my foot.  I'm only 5'.   It is extremely difficult to  put the footrest back in place with your foot.  Unfortunately for me, after using my feet to kick the footrest several times to push it  back down,  I hurt myself and ended up with Achilles Tendonitis.  Not good! I'm better now but I now face the recliner & use my hands to put footrest back down.