From the beginning, the ice maker was defective. First, it does not matter if you press crushed or cubed ice, it always gives a combination of both. Second, the ice maker makes loud ( so loud that guests have said "what is that loud sound?") grinding type sounds that last over a minute. The sound comes on even when no ice is being dispensed. I should have called service right away but a friend told me that her Bosch ice maker never worked either.  Could someone at Bosch tell me if this is actually works?