I have owned this toaster for a few months and it works very well. It toasts just the way i like on bread and bagels even though it says it is wide i did have a problem getting a few fresh bagels to fit. The finish is not finger print resistant so if you move it around your counter a lot you will have to clean more frequently. I also do not like the crumb tray as it does not catch everything and the crumbs work their way out the bottom.