I bought this dinnerware set for my son in his new place.  The first shipment was never received  by him after being left at his front door.  We believe it was stolen.  I called Wayfair and they were more than happy to send another set at no charge.  This time I called Fedex to have my son pick it up at the closest facility to his home, which he did.  Unfortunately,  one plate and one bowl were broken.   I called Wayfair again, they said no problem, they sent yet another set at no charge and said if I dont receive an email within 2 weeks to return the first set he can keep it or donate it.  He received the second set completely intact and he couldnt be happier.  What great customer service.  I recommend Wayfair to everyone who wants to have a pleasant customer service experience.