We purchased this crock pot and have given it more than enough attempts to prove itself worthy of crock-pots! Does not even get close to cooking food even when on high for over 10hrs. At first we thought maybe it was over-filled to capacity (even though there was still a good 2-inches from liquid to the top of pot) so we filled only half-way and still, it only gets to a warm/hot stage even after 8hrs. Not sure if this is normal with this particular crock-pot but we are sorely disappointed and all excitement of cooking in a crock-pot has gone out the window.