Ordered 2 systems. The one we were able to hang looks great, was hard to figure out but finally got it. But the second system is missing the rail to hang it on the wall with. I emailed and called and haven’t gotten any response. So I ordered a rail for it which costed me 50 and tried reaching out to them again today. But all I get is voicemails and no return calls, and my emails don’t get answered either. So upset about that. Would leave a 5 star review if it wasn’t for this. You pay for something, you should get everything that says it comes with. I understand things happen, but the least they can do is send an email back within a few weeks.