Wish I would have bought a long time ago. Never had any issues with customer service. And the two times I had to use were my by my own stupidity, but they replaced the items for free no haggle no shipping cost. I di complain about the pellet sensor but come to find out it was not adjusted at the factory, once I did the setup instructions works like a champ. I will have to say I only smoke in my Ironwood 650. If I need to cook other items I pull out the charcoal or gas grill. Also have used in the Michigan winter and works fine just make sure you have enough Traeger pellets on hand uses of course when freezing out. Summer is fine.