The tile was delivered to my front porch with no broken tiles. The boxes were shrink wrapped to a small wooden pallet so hey, free pallet. The grey square tile color is as pictured, so pretty light grey. It looks like it will be about the color of the Mapei pearl grey grout we've used in the room right next to where we're putting this. The tone of the white tiles is more subdued- not bright white. My wife and I are super pleased about how it looks and feels.